National Car Hire
in Santa Ana

Hola Car Rentals is the only premium partner of the top car hire brands operating in Santa Ana, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Santa Ana.

No. With Hola Car Rentals, all costs and charges for your booking in Santa Ana are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Santa Ana charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The National car hire counter at John Wayne Airport (SNA) in Santa Ana is located inside the consolidated hire car centre at 18601 Airport Way, Santa Ana, CA 92707, specifically on Level 0 of Parking Structures A2 and B2.

After landing and collecting your baggage, proceed to the Ground Transportation Centre and take the lift or walkway down to Level 0. No shuttle is required, as National is an on-airport provider with direct walking access from the terminals. This makes the process straightforward for arriving passengers.

There is also a National city location at 1614 S Main St, Santa Ana, CA 92707, which operates as a neighbourhood counter and is separate from the airport facility. If your reservation is for the airport, confirm the address on your booking confirmation before heading to the counter.

The consolidated hire car centre at John Wayne Airport (SNA) in Santa Ana, where National operates, is open from 5:30 AM to 11:30 PM daily.

If your flight arrives outside these hours, your booking may not be honoured at the counter. Hire companies will generally hold a reservation for up to 24 hours from the original pickup time, but service must occur during operating hours. If your arrival is delayed, contact support as soon as possible.

For the National neighbourhood location at 1614 S Main St, Santa Ana, hours differ and are more limited, so confirm directly if you plan to use that location. Always check your booking confirmation for the exact counter hours tied to your reservation.

Yes, there are toll roads near Santa Ana that you should plan for when hiring from National.

Orange County, where Santa Ana is located, has several cashless toll roads operated under The Toll Roads system, including SR-73, SR-133, SR-241, and SR-261. All tolling in California uses the FasTrak electronic system, and cash payment is not accepted on these facilities.

Your National hire vehicle will include an electronic toll device or plate-based billing system. At the counter in Santa Ana, you can choose between:

• An unlimited toll package, typically US$11 to US$25 per hire day, covering all toll usage during your hire
• A pay-per-use option, where actual toll amounts plus administrative processing fees are charged to your card after the hire, sometimes weeks later

You may also opt out and pay tolls directly through the toll agency website, or use a personal FasTrak account by registering the vehicle's licence plate. If you use your own pass, inform the National counter agent so they can deactivate the vehicle's default device and prevent duplicate charges.

Yes, all Hola Car Rentals bookings, including National hires in Santa Ana, include Tolls Cashback of up to 5% of your total booking value for tolls paid during your hire.

This is especially useful in Santa Ana, where Orange County toll roads such as SR-73, SR-241, SR-261, and SR-133 are fully cashless and can add up depending on your routes. You still pay tolls normally through the National toll programme or directly to the toll agency, and then claim reimbursement afterwards.

To claim your cashback:

• Email [email protected] within 30 days of returning the vehicle
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
• Attach your Hola Car Rentals booking confirmation, the hire agreement signed at the National counter, and a toll invoice or statement showing charges paid

Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions after 30 days are not accepted.

To pick up your National hire car in Santa Ana, you must present the following physical documents at the counter:

• A valid, original driver’s licence in the main driver’s name
• A major credit card with the driver’s name printed on the card, in the main driver’s name, for the security deposit authorisation hold
• A passport or valid government photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driver’s licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is required alongside your original licence. The IDP is a translation only and cannot be used without the original licence.

All documents must be physical. Digital copies shown on a phone or tablet are not accepted at the National counter in Santa Ana. Debit and prepaid cards are not accepted for the security deposit authorisation hold.

An International Driving Permit (IDP) is not always mandatory to hire from National in Santa Ana, but it is strongly recommended in certain situations.

You must carry an IDP alongside your original licence if your driver’s licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script. In that case, the IDP is required at the National counter in Santa Ana.

If your licence is in English or uses a Latin alphabet, an IDP is recommended but not strictly required. However, some hire partners may request one at their discretion.

Important points to keep in mind:

• The IDP is a translation document only and must always be presented together with your original licence
• It cannot replace your original licence under any circumstances
• You must obtain the IDP in your home country before travelling, as it cannot be issued abroad

Always check your booking confirmation for any specific document requirements tied to your National reservation in Santa Ana.

Yes, Santa Ana has an unusually high number of roundabouts compared to most other US cities, which can be a surprise for drivers unfamiliar with them.

Nine roundabouts were installed along west-side corridors, including South Pacific Avenue and Shelton Street between West First Street and McFadden Avenue, and along West Bishop and Willits between South Raitt and Flower Streets. Additional roundabouts exist in the Southside area and downtown near Third and Bush Streets.

These roundabouts are paired with traffic-calming features such as bulbouts and bioswales, which can narrow the roadway and require slower speeds. If you are picking up your National hire at John Wayne Airport in Santa Ana and heading into residential or west-side neighbourhoods, be prepared to encounter these intersections.

Yield to traffic already in the roundabout, keep to the right, and signal when exiting. Taking a moment to review roundabout rules before driving your National hire in Santa Ana will help you navigate these areas confidently.

Yes, a major credit card in the main driver’s name with the driver’s name printed on the card is required for the security deposit authorisation hold when picking up your National hire in Santa Ana.

At the National counter, a temporary authorisation hold will be placed on your card. This is not a charge, but it reduces your available credit until the hold is released after you return the vehicle. Typical holds for standard vehicles in the United States range from approximately US$300 to US$400, though the exact amount depends on the vehicle class and location.

Key points to keep in mind:

• Debit cards and prepaid cards are not accepted for the deposit hold
• Digital wallets and virtual card numbers are not accepted at the counter
• The card must be physically present and in the main driver’s name
• Your bank controls when the hold is released after return, which can take up to 15 business days

Bring a backup credit card in your name in case your primary card is declined at the National counter in Santa Ana.

Most Hola Car Rentals bookings, including National hires in Santa Ana, include travel assistance provided by Terrawind Global Protection at no extra cost.

This coverage is designed for situations that may arise during your trip, such as a medical emergency while driving your National hire on Santa Ana's highways or surrounding Orange County roads. Core benefits typically include:

• Travel insurance with medical coverage for up to 5 passengers
• Legal assistance in case of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

To reach assistance 24 hours a day, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this benefit does not apply to residents of the United States or Canada. It also does not cover damage to the National hire vehicle itself (that is handled by CDW/LDW) or third-party liability (covered by LIS/SLI). Always review your booking confirmation for the exact terms and coverage limits.

Yes, you can add an additional driver to your National hire in Santa Ana, either as part of your rate or by paying a fee at the counter.

For National hires in Santa Ana, the additional driver fee is US$15 per day plus applicable taxes when not included in your rate. Some Hola Car Rentals rate plans include one additional driver at no extra cost, so check your booking confirmation before arriving at the counter.

Requirements for adding an additional driver at the National counter in Santa Ana:

• The additional driver must be physically present at pickup
• They must present a valid driver’s licence and any required ID
• If their licence uses a non-Latin alphabet, an IDP is also required
• Both the main driver and the additional driver must sign the hire agreement
• The additional driver must meet the minimum age requirements

Only drivers listed on the hire agreement are covered by protections such as CDW/LDW. If someone not named on the contract drives the National vehicle in Santa Ana, coverage may be void.

Yes, a young driver surcharge applies to drivers aged 21 to 24 picking up a National hire in Santa Ana.

In the United Kingdom, the standard minimum age to hire without a surcharge is 25. Drivers aged 21 to 24 can hire from National in Santa Ana but will be charged a daily young-renter fee on top of the base hire rate. This fee is paid at the counter and is not included in your prepaid booking total.

Additional restrictions that apply to under-25 drivers at National in Santa Ana:

• Most vehicle classes are restricted to drivers aged 25 and older, including full-size, SUV, premium, luxury, and minivan categories
• Eligible vehicle classes for younger drivers are typically limited to economy, compact, and intermediate options
• A major credit card in the main driver’s name is still required for the deposit hold

Drivers under 21 are generally not permitted to hire from National in Santa Ana. If you are unsure about eligibility for your specific vehicle class or rate, contact Hola Car Rentals customer support before booking.

Yes, it is possible to pick up your National hire in Santa Ana and return it to a different city, but a one-way drop-off fee may apply depending on your route.

One-way fees are route-specific and vary based on the cities involved, the distance, the vehicle class, and the season. When booking through Hola Car Rentals, any applicable drop-off fee for your Santa Ana National reservation will be shown on the rate details page under the section labelled as amounts due at destination. It will not appear on the search results page.

General patterns to expect:

• Same-city airport to centre: often no drop-off fee
• Santa Ana to another city in California: a drop-off fee typically applies
• Long-distance or cross-state routes: fees are usually higher and some routes may not be available

Cross-border one-way hires (for example, returning a National vehicle from Santa Ana into Mexico) are often restricted or carry significantly higher fees. Always confirm cross-border rules on your booking confirmation before driving across any border.

If the National counter in Santa Ana charges a drop-off fee that was not disclosed on your Hola Car Rentals confirmation, keep all paperwork and contact support after the hire.

National hires in Santa Ana follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.

Steps to follow for a smooth fuel return at your Santa Ana National hire:

• At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Refuel within approximately 10 miles of the return location at John Wayne Airport or the South Main Street counter in Santa Ana
• Keep your final fuel receipt showing the date, time, and station address

If you return the National vehicle in Santa Ana with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than the pump price, plus a refuelling service fee.

If the tank was not full at pickup, ask the National agent to record the exact starting level on the agreement. You are only required to return it at that same recorded level, not necessarily full.