National Car Hire
in Sacramento

Hola Car Rentals is the only premium partner of the top car hire brands operating in Sacramento, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Sacramento.

No. With Hola Car Rentals, all costs and charges for your booking in Sacramento are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Sacramento charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The National hire counter in Sacramento is located at the consolidated Rental Car Centre at 6327 Aviation Dr, Sacramento, CA 95837. This facility is not within walking distance of the terminals, so all renters must take the hire shuttle bus to reach it.

After collecting your luggage, exit to the outer island or centre median of the terminal and look for the 24/7 hire shuttle bus. Shuttles run approximately every 10 minutes, though wait times can be longer between 4 a.m. and 10 a.m. and again between 8 p.m. and midnight. The total wait and drive to the Rental Car Centre typically takes 25 to 35 minutes.

Once at the centre, proceed to the National counter to complete your hire agreement and collect your keys. If you are an Emerald Club member, you can skip the National counter entirely and go directly to the Emerald Aisle via the walkway to choose your vehicle.

After-hours returns are available at the Sacramento facility, and a Drop and Go key drop is provided for late-night or early-morning returns.

To collect your National hire in Sacramento, you must bring the following physical documents to the counter:

• Your original, unexpired driving licence in the main driver’s name
• A major credit card with the driver’s name printed on the card, used for the authorisation hold
• A valid passport or government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driving licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory at the National counter in Sacramento. For licences in other non-English scripts, an IDP is strongly recommended even if not strictly required.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the Sacramento counter. Debit cards and prepaid cards are not accepted for the authorisation hold.

Yes, California uses the FasTrak electronic toll system, and it applies to all toll roads, bridges, and express lanes you may encounter when driving your National hire from Sacramento.

All toll facilities in California are cashless or nearly cashless, meaning you cannot pay with cash at most booths. Tolls are collected via transponder, licence plate recognition, or invoice. Common toll facilities you may encounter include Bay Area bridges such as the Bay Bridge (approximately US$8.50 per crossing) and the Golden Gate Bridge (approximately US$9.75 with FasTrak), as well as express lanes on major motorways.

At the National counter in Sacramento, you will typically have two options:

• Purchase an unlimited toll package at approximately US$11 to US$25 per hire day, which covers all toll usage during your hire
• Decline the package and pay per use, in which case National will charge the toll amount plus administrative processing fees to your card, often weeks after your return

You may also opt out and pay tolls directly through the FasTrak website or app by registering the vehicle's licence plate. If you plan to use your own transponder, inform the National counter in Sacramento so they can deactivate the vehicle's default device and prevent duplicate charges.

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your National hire in Sacramento.

California's FasTrak system applies to bridges and express lanes you may use while driving in and around Sacramento, so toll costs can add up, especially if you travel towards the San Francisco Bay Area where bridge crossings cost approximately US$7 to US$15 each.

To claim your Tolls Cashback after returning your National vehicle in Sacramento:

• Email [email protected] within 30 days of returning the vehicle
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
• Attach your Hola Car Rentals reservation confirmation, the hire agreement signed at the Sacramento counter, and a toll receipt or invoice showing charges paid

The refund is issued to the same payment method used for your original booking and typically processes within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted.

When you collect your National hire in Sacramento, the counter will place a temporary authorisation hold on your credit card as a security deposit. For standard vehicles hired in the United States, this hold is typically in the range of US$300 to US$400, though the exact amount can vary based on the vehicle class, hire duration, and the specific Sacramento location's policies.

This hold is not a charge. It temporarily reduces your available credit until the hire is closed and your bank releases the authorisation, which can take up to 15 business days after you return the vehicle.

• Only a major credit card with the driver’s name printed on the card is accepted for the deposit
• Debit cards, prepaid cards, and virtual cards are not accepted
• The card must be in the main driver’s name

It is advisable to bring a backup credit card in your name in case your primary card is declined. If you are travelling internationally, notify your bank before arriving in Sacramento to prevent fraud blocks on the authorisation.

Yes, you can add an additional driver to your National hire in Sacramento, but the additional driver must be present at the counter at the time of collection with a valid driving licence.

Whether the additional driver fee is included or charged at the counter depends on the rate you booked. For National hires in Sacramento, the standard additional driver fee when not included in your rate is US$15 per day plus applicable taxes.

• Check your booking confirmation for the line that reads additional driver free of charge to confirm if it is already included
• The additional driver must appear in person at the Sacramento National counter and sign the hire agreement
• They must meet the same minimum age and document requirements as the main driver
• If their licence is not in a Latin alphabet, they will also need an International Driving Permit

Only drivers listed on the hire agreement are covered by the vehicle's protections. Anyone who drives the National vehicle in Sacramento without being named on the contract may void coverage and result in additional charges.

The minimum age to hire a National vehicle in Sacramento without a young-driver surcharge is 25. Drivers aged 21 to 24 may still hire but will be charged a daily young-driver surcharge at the Sacramento counter, and certain vehicle classes will be restricted.

California does not have a state law requiring hires to drivers under 21, so the minimum eligible age at the National counter in Sacramento is generally 21. Drivers under 25 should expect:

• A daily underage surcharge added at the Sacramento counter
• Restrictions on vehicle classes such as full-size SUVs, premium, luxury, convertibles, vans, and minivans
• The surcharge is paid locally and is not included in your prepaid rate

Drivers aged 25 and older are not subject to any young-driver fee at the National counter in Sacramento. If you are unsure whether your age affects your eligibility for a specific vehicle class, contact customer service before booking.

National hire in Sacramento follow a Full-to-Full fuel policy by default. This means you receive the vehicle with a full tank and must return it full to avoid fuel charges.

At collection, verify the fuel gauge with the National agent in Sacramento and confirm the starting level is recorded on your hire agreement. Take a photo of the dashboard showing the gauge and odometer before leaving the lot.

When returning your National vehicle in Sacramento, refuel within approximately 10 miles of the Rental Car Centre at 6327 Aviation Dr to ensure the gauge does not drop before you arrive. Keep your final fuel receipt showing the date, time, and station address.

• Returning with a tank below the recorded starting level may result in a fuel shortfall charge at the partner's rate, which is typically higher than retail pump prices
• An additional refuelling service fee may also apply
• For after-hours returns at the Sacramento facility, leave your fuel receipt in the return envelope and keep a photo of the full gauge

Using the wrong fuel type is not covered by the fuel policy and may generate separate damage charges, so confirm whether your National vehicle in Sacramento requires petrol or diesel before refuelling.

Yes, most bookings made through Hola Car Rentals include travel assistance provided by Terrawind Global Protection, and this applies to your National hire in Sacramento. However, this benefit is available only to non-North American customers. Residents of the United States and Canada do not qualify.

If you are eligible, the travel assistance included with your Sacramento booking typically covers:

• Medical cover for up to 5 passengers for accidents and non-pre-existing illnesses
• Legal assistance in the event of a road accident during your Sacramento hire
• Compensation for baggage lost by the airline
• Flight cancellation insurance

If you experience a medical emergency or accident while driving your National hire in or around Sacramento, contact the assistance line before incurring expenses where possible:

• Phone (toll-free or collect): +1 888 980 9992
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Provide your full name and your Hola Car Rentals confirmation number when you call. This cover does not replace CDW or third-party liability insurance for the National vehicle itself.

Yes, after-hours returns are available at the National Rental Car Centre in Sacramento. The facility at 6327 Aviation Dr offers a Drop and Go key drop for renters who need to return their vehicle outside of staffed counter hours.

To complete an after-hours return of your National vehicle in Sacramento:

• Drive to the Rental Car Centre at 6327 Aviation Dr and follow signs to the National return area
• Park the vehicle in the designated return bay
• Note the fuel level and take a photo of the dashboard gauge as evidence
• Place your keys and any required paperwork in the Drop and Go key drop box
• Keep a copy of your fuel receipt and photos in case any post-hire charges are disputed

Be aware that when you return a vehicle after hours, the formal inspection happens the next business day. Any damage noted during that inspection may still be attributed to your hire period, so documenting the vehicle's condition at drop-off is important. Review your final receipt once it is issued to confirm all charges match your agreement.

Yes, a major credit card is required to collect your National hire in Sacramento. The card must be a physical card with the main driver’s name printed on it and must have sufficient available credit to cover the security deposit hold, which is typically US$300 to US$400 for standard vehicles in Sacramento.

• Debit cards are not accepted for the deposit hold at the National counter in Sacramento
• Prepaid cards and virtual or single-use card numbers are also not accepted
• Digital wallets such as Apple Pay or Google Pay cannot be used in place of a physical card for the deposit
• The card must be in the main driver’s name, not a third party’s name

Even if you prepaid your National booking in full before arriving in Sacramento, you are still required to present a physical credit card at the counter for the hold. The hold is released after you return the vehicle, but your bank controls how quickly the credit becomes available again, which can take up to 15 business days.

Bring a backup credit card in your name in case your primary card is declined, and notify your bank of your travel to Sacramento to prevent fraud blocks.

Yes, Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) cover reduces your financial liability for damage to your National hire in Sacramento if it is included in your booking rate. Check your booking confirmation to confirm whether CDW or LDW is listed and whether a deductible applies.

CDW and LDW typically cover:

• Collision damage to the National vehicle
• Theft and vandalism
• Damage from covered incidents up to the vehicle's value, minus any applicable deductible

CDW and LDW do not cover:

• Third-party liability, meaning injury or property damage you cause to others while driving in Sacramento (that requires separate LIS or SLI coverage)
• Damage from prohibited use such as off-road driving, DUI, or unauthorised drivers
• Tires, wheels, undercarriage, roof, or keys unless specifically included

At the National counter in Sacramento, confirm the deductible amount on your hire agreement before signing. If your plan shows a zero deductible, you will not owe anything out of pocket for covered incidents. Report any damage to National immediately, as late reporting can invalidate the cover.

Yes, one-way hires are available with National in Sacramento, allowing you to collect at the Sacramento Rental Car Centre and return the vehicle to a different city or airport. However, a drop-off fee may apply depending on the route, vehicle class, and season.

When booking a one-way hire from Sacramento, the drop-off fee will be displayed on the rate details page under the section labelled to pay at destination. This fee is not included in your prepaid rate and must be paid at the National counter in Sacramento or at the return location.

• Routes between nearby cities in the same region may carry a moderate drop-off fee
• Long-distance or cross-country one-ways typically carry higher fees
• Some routes or vehicle classes may not be available for one-way hire
• Cross-border one-ways, such as from Sacramento to Canada or Mexico, are often restricted or require prior approval

If you change your return location after booking, the drop-off fee may be recalculated and the rate may reprice. Review your confirmation carefully to confirm the drop-off fee shown matches what you agreed during checkout before arriving at the National counter in Sacramento.