National Car Hire
in Palm Springs

Hola Car Rentals is the only premium partner of the top car hire brands operating in Palm Springs, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Palm Springs.

No. With Hola Car Rentals, all costs and charges for your booking in Palm Springs are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Palm Springs charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The National car hire counter at Palm Springs International Airport (PSP) is located inside the terminal at 3400 E Tahquitz Canyon Way, Palm Springs, CA 92262. After landing, proceed to baggage claim and follow the signs to the hire car counters. No shuttle or separate consolidated hire centre is required at PSP, so you walk directly from baggage claim to the National counter to collect your agreement and keys.

National operates daily from 05:30 to 23:00 at this Palm Springs location. Realistic time from arrival to driving away is approximately 15 to 45 minutes, depending on baggage wait and counter queue. If your flight arrives outside those hours, you will need to arrange alternative ground transportation or wait for the counter to open. Contact the Palm Springs location in advance to confirm any after-hours arrangements.

To pick up your National hire car in Palm Springs, you must present the following physical documents at the counter:

• A valid, original driver’s licence in the main driver’s name
• A major credit card with the driver’s name printed on the card, for the authorisation hold
• A passport or valid government photo ID (required for international visitors)
• Your booking confirmation or printed voucher
• Round-trip flight tickets or travel itinerary showing your return date

If your driver’s licence uses a non-Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic), an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and cannot be used without your original licence.

All documents must be physical. Digital copies shown on a phone are not accepted at the National counter in Palm Springs. Debit and prepaid cards are not accepted for the authorisation hold.

Yes, toll roads exist in the broader region around Palm Springs, and your National hire vehicle will be equipped with an electronic toll device or plate-based billing system.

Most major highways in and around Palm Springs itself are free. However, if you drive towards Los Angeles or Orange County, you may encounter:

• Express lanes on I-10, I-110, and other motorways (dynamic pricing, approximately US$0 to US$10 per day depending on usage)
• Orange County toll roads including SR-73, SR-241, SR-261, and SR-133 (approximately US$5 to US$15 per day)

California uses the FasTrak electronic toll system. Nearly all toll facilities are fully cashless. At the National counter in Palm Springs, you can choose between two options:

• An unlimited toll package at approximately US$11 to US$25 per day, covering all toll usage during your hire
• Pay-per-use billing, where actual tolls plus administrative processing fees are charged to your card, sometimes weeks after the hire ends

You may also opt out and pay tolls directly through the toll agency's website, or use your own compatible transponder after notifying the Palm Springs counter to deactivate the vehicle's default device.

Yes, all bookings made through Hola Car Rentals, including National hires in Palm Springs, include Tolls Cashback of up to 5% of your total booking value for tolls paid during your hire.

While most roads in and around Palm Springs are free, you may encounter toll roads if you drive towards Los Angeles or Orange County. California uses the FasTrak cashless system, so tolls are billed electronically. Any tolls you pay during your National hire in Palm Springs are eligible for this cashback benefit.

To claim your Tolls Cashback:

• Email [email protected] within 30 days of returning the vehicle
• Use the subject line: Tolls Cashback, followed by your reservation confirmation number
• Attach your Hola Car Rentals confirmation, the hire agreement signed at the Palm Springs counter, and a toll receipt or invoice showing charges paid

The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.

When picking up your National hire car in Palm Springs, the counter will place a temporary authorisation hold on your credit card. This is not a charge but it reduces your available credit until released after the hire ends.

For standard vehicles in the United States, typical holds range from approximately US$300 to US$400. The exact amount at the Palm Springs National counter depends on the vehicle class, hire duration, and the partner's current policy. Premium or speciality vehicles may carry higher holds.

Important requirements for the deposit at the Palm Springs National counter:

• A physical, major credit card with the driver’s name printed on the card is required
• The card must be in the main driver’s name
• Debit cards, prepaid cards, and virtual cards are not accepted for the deposit hold
• Sufficient available credit must cover the hold plus any expected charges

After you return the vehicle, the hold is released. Your bank or card issuer controls how quickly it appears back on your account, which can take up to 15 working days. Bring a backup credit card in case your primary card is declined.

Yes, a young driver surcharge applies to National hires in Palm Springs for drivers under 25 years old.

In the United States, the standard minimum age to hire without additional fees is 25. Drivers aged 21 to 24 can hire from National in Palm Springs but will be charged a daily young-renter surcharge. The fee for Alamo, National, and Enterprise is US$15 per day, paid at the counter.

Additional restrictions that apply to under-25 drivers at the Palm Springs National counter:

• Most vehicle classes are restricted to renters aged 25 and older, including full-size, SUV, premium, luxury, convertible, and minivan categories
• Eligible classes for younger drivers are typically economy, compact, and intermediate vehicles
• All standard document and credit card requirements still apply

Drivers under 21 are generally not permitted to hire in California. If you are unsure whether your age qualifies for the vehicle class you want in Palm Springs, contact customer service before booking.

Yes, you can add an additional driver to your National hire in Palm Springs, either included in your rate or for a fee paid at the counter.

Check your booking confirmation first. If it states additional driver included or additional driver free of charge, the first extra driver costs nothing. If it is not included, the fee for National in Palm Springs is US$15 per day, charged at the counter.

Requirements for adding a driver at the Palm Springs National counter:

• The additional driver must be present at pickup with a valid driver’s licence
• If their licence uses a non-Latin alphabet, an IDP is also required
• They must meet the minimum age requirements for Palm Springs (25 without surcharge, 21 to 24 with a young-driver fee)
• Both the main driver and the additional driver must sign the hire agreement

Only drivers listed on the hire agreement are covered by the vehicle’s protections such as CDW and liability cover. Anyone not named on the contract who drives the vehicle may void those protections. If you need to add a driver after pickup, visit a National branch to update the agreement.

Yes, Palm Springs has a few road features that can catch first-time drivers off guard when navigating a National hire car.

Key things to be aware of:

• Palm Canyon Drive from Alejo Road to Ramon Road is a one-way street running north. It is narrower than typical UK urban one-way roads, so take care with lane positioning and signage.
• South Palm Canyon Drive and Racquet Club Road are undergoing road reconfigurations as of 2026, with construction planned for Spring and Summer 2026. Car lanes are being reduced to add bike lanes and pedestrian facilities, so expect narrower lanes and temporary construction zones in these areas.
• North Palm Canyon Drive, from Tram Way to I-10, is a Caltrans-managed expressway that does not allow direct residential access. Drivers unfamiliar with the area may find themselves funneled into unexpected bottlenecks when trying to reach nearby destinations.

If you are driving from Palm Springs towards Indio for events such as Coachella (approximately 40 miles east), plan for significant outbound traffic on I-10 westbound on Monday mornings after major event weekends. Standard California driving rules and speed enforcement apply throughout the region around your National hire.

Most bookings made through Hola Car Rentals, including National hires in Palm Springs, include travel assistance coverage provided by Terrawind Global Protection. This benefit is particularly useful if you experience a medical emergency or other travel disruption while driving in the Palm Springs area or on surrounding desert highways.

Coverage typically includes:

• Travel insurance with medical coverage for up to 5 passengers
• Legal assistance in case of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

This coverage does not apply to residents of the United States or Canada. It is designed for international visitors travelling abroad.

If you need assistance during your National hire in Palm Springs, contact Terrawind 24 hours a day:

• Phone: +1 888 980 9992 (toll-free)
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your Hola Car Rentals confirmation number ready when you call. This travel assistance does not cover damage to the hire vehicle (that is CDW) or liability to third parties (that is LIS). Check your booking confirmation for the exact terms and coverage limits that apply to your reservation.

National hires in Palm Springs follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

Steps to follow for a smooth fuel return in Palm Springs:

• At pickup, check the fuel gauge with the National agent and confirm the starting level is recorded on your hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Refuel within approximately 10 miles of the Palm Springs return location before dropping off the vehicle
• Keep your final fuel receipt showing the date, time, and station address
• For after-hours returns, leave the receipt in the key envelope and keep a photo of the full gauge

If you return the National vehicle in Palm Springs with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than the pump price, plus an administrative service fee. Californian fuel prices in desert areas like Palm Springs tend to run higher than the National average, so refuelling near the airport before return is the most cost-effective approach.

Yes, hiring from National at Palm Springs International Airport (PSP) includes several mandatory fees and taxes on top of the base hire rate. These are standard for airport hires in California and are not unique to National.

Typical fees you can expect at the Palm Springs National counter include:

• Airport concession recovery fee: approximately 10 to 12% of the base rate, charged by the airport for counter access
• Customer facility charge (CFC): approximately GBP 4.50 to GBP 5.50 per hire day, covering airport facility costs
• Riverside County and Californian state hire taxes: combined sales and use taxes of approximately 9 to 12%

These fees are standard across National brands at PSP and are not specific to National. Your booking confirmation will show which taxes and fees are included in your prepaid rate and which are due at the Palm Springs counter. If your confirmation states taxes and fees included, you should not be billed separately for those items at pickup. If you are charged for something not disclosed on your confirmation, Hola Car Rentals No Extra Charges© Coverage may apply after verification.

Yes, one-way hires with National from Palm Springs to another city are possible, but a drop-off fee may apply depending on your route.

How one-way fees work for National hires originating in Palm Springs:

• Routes between different cities or regions typically carry a drop-off fee, which varies by distance, vehicle class, and season
• The fee is route-specific and is set by National, not by Hola Car Rentals
• The drop-off fee is always shown during the booking process under the to pay at destination section of the checkout screen
• This fee cannot be prepaid and is not covered by No Extra Charges© unless it was not disclosed during booking

Cross-border one-way hires, such as driving from Palm Springs into Mexico, are generally restricted or require prior authorisation from National. Always check your hire agreement for territory restrictions before crossing state or National borders.

If you need to change your drop-off location after booking your Palm Springs National hire, contact support as soon as possible, since route changes may reprice the hire and affect the drop-off fee.

The insurance cover included with your National hire in Palm Springs depends on the rate plan selected when booking through Hola Car Rentals. Always review your booking confirmation before arriving at the Palm Springs counter.

Common cover types to verify at the National counter in Palm Springs:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the hire vehicle from a collision or covered event. A deductible may apply unless your confirmation states zero deductible.
• Third-party liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving. Some Californian states require a minimum level of liability, but not all do. Hola Car Rentals strongly recommends adding supplementary liability cover.

CDW and LDW do not cover third parties. LIS does not cover damage to the hire vehicle itself. These are separate protections that work together.

At the Palm Springs National counter, ask the agent to confirm:

• Whether CDW or LDW is active on your agreement and what the deductible is
• Whether liability cover is included and the exact limit
• That all named drivers are listed on the agreement, since cover only applies to drivers on the contract

Request all cover details in writing on your hire agreement before leaving the Palm Springs counter.