National Car Hire
in Nova Scotia

Hola Car Rentals is a premium partner of the leading car hire companies in Nova Scotia, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no excess (applies only to certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Nova Scotia.

No. With Hola Car Rentals, all costs and charges for your booking in Nova Scotia are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Nova Scotia charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

To pick up your National car hire in Nova Scotia, you must bring the following physical documents to the counter:

• A valid, original driver’s licence in the main driver’s name
• A major credit card with the driver’s name printed on the card (debit and prepaid cards are not accepted for the excess)
• A valid passport or government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driver’s licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory. For all other non-English licences, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original licence.

All documents presented at the National counter in Nova Scotia must be physical originals. Digital copies on a phone or tablet are not accepted.

Yes, a major credit card in the main driver’s name with the driver’s name printed on the card is required at the National counter in Nova Scotia to cover the authorisation hold.

At pick-up, National will place a temporary authorisation on your card. For Canada, typical holds range from GBP 300 to GBP 500, though some locations may authorise up to approximately GBP 750 depending on the vehicle class and location. This is not a charge; it reduces your available credit until your bank releases it after the hire ends, which can take up to 15 working days.

• Debit cards are not accepted for the authorisation hold
• Prepaid or virtual cards are not accepted
• The card must be physically present and in the main driver’s name

It is advisable to bring a backup credit card in your name in case your primary card is declined, and to notify your bank of your travel to Nova Scotia to prevent fraud blocks on the authorisation.

Yes, Nova Scotia has toll roads that can affect your National hire car, though the network is limited compared to other Canadian provinces.

The main toll road is the Cobequid Pass on Highway 104, a 45-km section between Masstown and Thomson Station. The toll for passenger vehicles is GBP 4.00 per one-way trip. Cash lanes are available at the toll plaza. If your National hire car carries Nova Scotia plates, you may be waved through at the cash lane, but this exemption applies specifically to NS-plated vehicles, so always use the cash lane and inform the attendant.

The Halifax bridges (Angus L. Macdonald and A. Murray MacKay) previously used the MACPASS cashless transponder system, but tolls on those bridges were removed entirely in March 2025, so no bridge toll applies to your Nova Scotia hire.

• Cobequid Pass: GBP 4.00 one-way, cash lanes available
• Halifax bridges: toll-free as of March 2025
• No congestion charges or emissions zones exist in Nova Scotia

If you drive through a cashless lane without paying, the toll agency captures your licence plate and bills the hire company, which then charges you the toll plus an administrative fee of GBP 15 to GBP 25. Using cash lanes at the Cobequid Pass avoids this.

Yes, all bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your National hire in Nova Scotia.

In Nova Scotia, the primary toll you may encounter is the Cobequid Pass on Highway 104 at GBP 4.00 per one-way trip. Even if your total toll spend is modest, you can still submit a claim and receive a refund for the amount paid, up to the 5% cap.

To claim your Tolls Cashback after returning your National vehicle in Nova Scotia:

• Email [email protected] within 30 days of vehicle return
• Use the subject line: Tolls Cashback, followed by your reservation confirmation number
• Attach your Hola Car Rentals booking confirmation, the signed hire agreement, and a receipt or statement showing the toll charges paid

Refunds are issued to the original payment method used for your reservation and typically process within 7 to 10 working days after approval. Claims submitted after 30 days will not be accepted.

National hire cars in Nova Scotia follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.

• At pick-up, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Ask the National agent about the nearest petrol station to the return location in Nova Scotia so you can refuel close to drop-off

Refuel within approximately 15 km of the return location so the gauge does not drop before you arrive. Keep your final fuel receipt showing the date, time, and station address as proof in case a fuel charge is disputed.

If you return the National vehicle in Nova Scotia with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than the pump price, plus a refuelling service fee. Returning the car full is always the most economical option.

Yes, you can add an additional driver to your National hire in Nova Scotia, either as part of your rate or by paying a fee at the counter.

For National in Nova Scotia, the additional driver fee is GBP 15 per day plus applicable taxes when not already included in your rate. Check your booking confirmation for the line that reads "Additional driver free of charge" to see if it is already covered.

To add an additional driver at the National counter in Nova Scotia:

• The additional driver must be physically present at pick-up
• They must present a valid driver’s licence and any required ID
• Both the main driver and the additional driver must sign the hire agreement
• If the additional driver’s licence is not in English or uses a non-Latin alphabet, an IDP is required

Only drivers listed on the hire agreement are covered by protections such as CDW and liability cover. Anyone who drives the National vehicle in Nova Scotia without being named on the contract may void those protections and result in additional charges.

If you drive through a cashless toll lane in Nova Scotia without paying, the toll camera captures your National hire car's licence plate and sends an invoice to the hire company.

National will then charge your credit card on file for the unpaid toll amount plus an administrative processing fee, which typically ranges from GBP 15 to GBP 25 per incident. These charges can appear on your statement weeks after the hire has ended, since toll agencies process invoices in batches.

To avoid this situation during your Nova Scotia hire:

• At the Cobequid Pass on Highway 104, always use the cash lane and inform the attendant if the vehicle has Nova Scotia plates, as NS-plated hires may be exempt
• Carry Canadian coins and small bills for cash toll booths
• The Halifax bridges are toll-free as of March 2025, so no action is needed there

If you believe a toll charge on your National hire in Nova Scotia was applied in error, gather your booking confirmation, hire agreement, and any toll receipts, then contact support for assistance in disputing the charge.

Your National hire in Nova Scotia may include Collision Damage Waiver (CDW) and third-party liability cover depending on the rate plan you selected. Always check your booking confirmation to confirm exactly what is included.

CDW reduces your financial liability for damage to the National hire vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation explicitly states zero deductible. CDW does not cover damage you cause to other vehicles or people.

For third-party liability in Nova Scotia, Canadian provincial law requires every vehicle to carry third-party liability cover, and this statutory liability is included by default when you hire in Canada. You can also purchase additional liability (LIS) for higher limits if needed.

• CDW covers damage to the National hire car itself
• Statutory third-party liability is included by law in Nova Scotia
• CDW does not cover tyres, undercarriage, or roof damage unless specifically stated
• Only drivers listed on the hire agreement are covered

Review the hire agreement at the National counter in Nova Scotia carefully before signing to confirm all coverages and any applicable excess.

Yes, most bookings include travel assistance provided by Terrawind Global Protection, which can be valuable if you encounter an emergency during your National hire in Nova Scotia, such as a breakdown on a remote stretch of Highway 104 or a medical situation far from Halifax.

Core benefits typically include:

• Travel insurance with medical cover for up to 5 passengers
• Legal assistance in case of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

To reach assistance 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this travel assistance benefit does not apply to Canadian or US residents. It is available only to travellers visiting Nova Scotia from outside North America. It also does not cover damage to the National hire vehicle (that is CDW) or liability to third parties (that is LIS). Check your booking confirmation for the exact terms and coverage limits that apply to your reservation.

Yes, one-way hires with National in Nova Scotia are possible, but a drop-off fee may apply depending on your specific route.

The drop-off fee is set by National and varies based on the pick-up and return locations, the distance between them, the vehicle class, and the season. This fee is not included in any rate plan and cannot be prepaid.

To find out if a drop-off fee applies to your Nova Scotia one-way hire:

• During the booking process, select your different return location and check the rate details page
• Any applicable drop-off fee will appear under the "To pay at destination" section before you confirm
• Your booking confirmation will also list this fee if it applies

Cross-border one-way hires, such as picking up in Nova Scotia and returning in the United States, are often restricted or require prior approval from National. Always confirm cross-border permissions before booking. If the National counter in Nova Scotia charges a drop-off fee that was not disclosed on your confirmation, keep all paperwork and contact support, as No Extra Charges© coverage may apply.

National hire cars in Nova Scotia fall under the Alamo, National, and Enterprise cancellation policy, which differs from other rental partners.

For National in Nova Scotia, the key cancellation rule is a 48-hour window. If you cancel more than 48 hours before your scheduled pick-up time, you are eligible for a full refund. If you cancel within 48 hours of pick-up, a cancellation penalty may apply.

• Cancel more than 48 hours before pick-up: full refund
• Cancel within 48 hours of pick-up: penalty may apply per the National booking terms
• No-show without cancellation: typically results in forfeiture of the booking amount

To cancel or amend your National booking in Nova Scotia, use the Manage Booking option in your confirmation email or contact support. Always cancel as early as possible to avoid fees. Refunds after cancellation depend on your payment method and bank processing times.

The National hire counter at Halifax Stanfield International Airport (YHZ) in Nova Scotia is located within the airport terminal. Follow the car hire signs after collecting your baggage to reach the hire desks area.

General steps to locate your National counter in Nova Scotia:

• After arriving and collecting your luggage, follow the "Car Hire" signs inside the terminal
• Confirm the operating brand on your booking confirmation matches the counter signage for National
• If the National counter shares space with a partner brand such as Enterprise or Alamo, ask staff at the desk, as these brands operate under the same group
• For after-hours pick-up, review your confirmation for specific instructions or a contact number provided by National

Bring all required documents to the National counter in Nova Scotia: your driver’s licence, passport or government ID, booking confirmation, and a major credit card in the main driver’s name. Having everything ready speeds up the pick-up process significantly.

Pick-up and drop-off hours for National in Nova Scotia vary by location and can change on public holidays. Always confirm the exact hours on your booking confirmation or hire agreement before your travel date.

Key points to keep in mind for your National hire in Nova Scotia:

• National will hold your reservation for up to 24 hours from the original pick-up time if your flight is delayed
• If your delay exceeds 24 hours, contact support as soon as possible to avoid losing your booking
• The standard grace period on return is approximately 30 minutes; returning after that window may result in charges for an extra hour or day plus a late fee
• After-hours returns must be arranged in advance with the National location in Nova Scotia; follow the key-drop instructions provided and understand that liability for the vehicle continues until the counter checks it in

If you are arriving on a holiday or outside normal business hours, plan ahead and confirm whether the National counter in Nova Scotia will be staffed. Contact the number listed on your hire agreement if the counter is unexpectedly closed upon arrival.