National Car Hire
in Chicago

Hola Car Rentals is the only premium partner of the top car hire brands operating in Chicago, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Chicago.

No. With Hola Car Rentals, all costs and charges for your booking in Chicago are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Chicago charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

At Chicago O'Hare Airport (ORD), National operates from the Multi-Modal Facility (MMF) at 10255 W. Zemke Blvd., Chicago, IL 60666. You do not need a shuttle bus to reach it.

• After collecting your bags, follow signs inside your terminal to the Airport Transit System (ATS), a free automated train that runs 24 hours a day, 7 days a week.
• Board the ATS and ride to the MMF / Rental Cars stop. The journey takes approximately 5 to 10 minutes, plus a short walk through the facility.
• Inside the MMF, follow the National signage to the brand counter. Emerald Club and Executive members should look for dedicated lanes on the upper level.

Bring your physical driver’s licence, a major credit card in the main driver’s name, and your booking confirmation. The MMF is open around the clock, though National counter hours may vary, so confirm hours in advance if you plan a very early or late arrival in Chicago.

To collect your National hire car in Chicago, you must present the following physical documents at the counter. Digital copies are not accepted.

• A valid, original driver’s licence in the main driver’s name.
• A major credit card with the driver’s name printed on the card, used for the authorisation hold. Debit and prepaid cards are not accepted.
• A passport or valid government-issued photo ID (recommended for international visitors).
• Your booking confirmation or printed voucher.
• Round-trip flight or cruise tickets if you are visiting Chicago from abroad.

If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is required alongside your original licence. The IDP is a translation only and cannot be used without the original licence. Obtain it in your home country before travelling to Chicago, as it cannot be issued abroad.

Yes, National offers a toll programme for Chicago-area hires that covers the Illinois Tollway network.

National's TollPass Waiver Programme is available at Chicago O'Hare Airport (ORD) and select downtown Chicago locations. It costs US$11.99 per hire day and covers all tolls incurred on Illinois Tollway roads such as I-90/I-94, I-294, I-88, I-355, and the Chicago Skyway during that day.

If you decline the National toll programme, your hire vehicle’s plate will be read automatically at cashless gantries under the Illinois Tollway's Pay By Plate system. Tolls are billed at the standard plate rate, which is slightly higher than the discounted I-Pass/E-ZPass rate, and National will pass those charges to your credit card along with an administrative processing fee.

• Daytime toll rates (6 a.m. to 10 p.m.) are higher than overnight rates (10 p.m. to 6 a.m.).
• A full trip on the Ronald Reagan Memorial Tollway (I-88) can cost US$5.10 to US$10.20 at I-Pass rates.
• The Chicago Skyway (I-90/I-94 toward Indiana) ranges from US$4.80 to US$47.60 depending on vehicle class and time.

Decide at the National counter in Chicago whether the daily programme fee makes sense for your planned driving.

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your Chicago hire with National.

Chicago sits at the centre of Illinois's toll network, so you are likely to encounter tolls on routes like I-90/I-94, I-294, I-88, and the Chicago Skyway. Whether you use National's TollPass programme or pay via the Pay By Plate system, you can submit a claim after your hire ends.

To claim your Tolls Cashback:

• Email [email protected] within 30 days of returning the vehicle.
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number.
• Attach your Hola Car Rentals booking confirmation, the National hire agreement signed at the Chicago counter, and a toll receipt or itemised invoice showing charges paid.

Refunds are issued to the original payment method and typically process within 7 to 10 working days after approval. Late submissions received after 30 days are not accepted. This benefit does not mean tolls are included in your booking; you still pay them normally and claim reimbursement afterwards.

Chicago is surrounded by one of the most extensive toll networks in the United States, and driving a National hire car in or around the city means you will almost certainly use at least one toll road.

The main Illinois Tollway roads you are likely to encounter include:

• Jane Addams Memorial Tollway (I-90 toward Rockford): US$2.75 to US$5.50 for a full run at I-Pass rates.
• Illinois Tri-State Tollway (I-94/I-294/I-80): US$2.35 to US$4.70.
• Ronald Reagan Memorial Tollway (I-88 toward Dixon): US$5.10 to US$10.20.
• Veterans Memorial Tollway (I-355): US$3.80 to US$7.60.
• Chicago Skyway (I-90/I-94 toward Indiana): US$4.80 to US$47.60 depending on vehicle class.

All these roads are cashless. Cameras read your National vehicle’s plate automatically under the Pay By Plate system if you do not enrol in National's TollPass programme at the Chicago counter. Toll rates vary by time of day: daytime rates (6 a.m. to 10 p.m.) are higher than overnight rates. Illinois has no congestion charges or city-centre driving fees beyond these toll roads.

When you pick up your National hire in Chicago, the counter will place a temporary authorisation hold on your credit card as a security deposit. This is not a charge; it reduces your available credit until the hold is released after you return the vehicle.

For standard car classes in the United States, typical holds range from US$300 to US$400. The exact amount at the National counter in Chicago may vary depending on the vehicle class, hire duration, and location (airport versus city centre).

• The hold must be placed on a physical, major credit card in the main driver’s name with the name printed on the card.
• Debit cards, prepaid cards, and virtual cards are not accepted for the deposit.
• Premium or speciality vehicle classes may require a higher hold amount.

After you return the National vehicle in Chicago, the hold is released. Your bank or card issuer controls how quickly it reappears in your available credit, which can take up to 15 working days. Bring a backup credit card in case your primary card is declined at the counter.

An International Driving Permit (IDP) is not always mandatory for renting from National in Chicago, but it is strongly recommended in certain situations.

• If your driver’s licence uses a non-Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an IDP is required alongside your original licence at the National counter in Chicago.
• If your licence is in English or uses the Latin alphabet, an IDP is recommended but not strictly mandatory under most circumstances.

The IDP is a translation booklet only. It is not a standalone licence and will not be accepted without your original licence. You must obtain it in your home country before travelling to Chicago, as it cannot be issued to non-residents abroad (for example, AAA in the United States does not issue IDPs to non-US licence holders).

At the National counter in Chicago, all documents must be physical originals. Digital copies are not accepted. If you are unsure whether your licence requires an IDP for your Chicago hire, obtain one before departure to avoid any issues at the counter.

Yes, most bookings made through Hola Car Rentals include travel assistance coverage provided by Terrawind Global Protection, and this applies to your National hire in Chicago as well. However, this benefit is available only to non-North American customers. Residents of the United States and Canada do not qualify.

If you are eligible, the coverage typically includes:

• Travel and medical insurance for up to 5 passengers.
• Legal assistance in the event of a road accident, which is particularly useful on Chicago's complex highway interchanges such as the Jane Byrne Interchange (I-90/94/I-290).
• Compensation for baggage lost by the airline.
• Flight cancellation insurance.

To utilise the assistance during your Chicago hire, contact Terrawind 24 hours a day, 7 days a week:

• Phone (toll-free/collect): +1 888 980 9992
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your Hola Car Rentals confirmation number ready when you call. Always check your booking confirmation for the exact coverage terms and limits that apply to your National hire in Chicago.

Yes, drivers under 25 renting from National in Chicago are subject to a young-driver surcharge paid at the counter.

National charges US$15 per day plus applicable taxes for drivers aged 21 to 24. The minimum age to hire from National in Chicago without a surcharge is 25. Illinois is not one of the states (New York and Michigan) that require hire companies to rent to drivers as young as 18, so the standard National policy applies at Chicago locations.

• Drivers aged 21 to 24 may also face vehicle class restrictions. Premium, luxury, full-size SUV, minivan, and convertible categories are typically reserved for renters aged 25 and older.
• Economy, compact, intermediate, and compact SUV classes are generally available to younger drivers.
• The surcharge is paid directly to National at the Chicago counter and is not included in your prepaid rate.

If you are aged 21 to 24 and booking a National hire in Chicago, select an eligible vehicle class during booking and budget for the daily surcharge. Contact customer service before booking if you are unsure which classes are available for your age group at the Chicago location.

Yes, you can add an additional driver to your National hire in Chicago, but the additional driver must be present at the counter at the time of pickup to show their valid driver’s licence and sign the hire agreement.

When the additional driver fee is not included in your rate, National charges US$15 per day plus applicable taxes in Chicago. Check your booking confirmation to see whether your rate includes one additional driver at no extra cost.

• The additional driver must meet the same minimum age and document requirements as the main driver.
• If the additional driver’s licence uses a non-Latin alphabet, they will also need an IDP.
• Only drivers listed on the National hire agreement in Chicago are covered by protections such as CDW/LDW and liability cover. Anyone not named on the contract who drives the vehicle may void those protections.

If you need to add a driver after leaving the Chicago counter, you must visit a National branch in person to update the agreement. Phone or chat requests alone are generally not sufficient to add a driver mid-hire.

When hiring from National in Chicago, two main types of cover are worth understanding before you reach the counter.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the National vehicle itself, including theft and vandalism. A deductible may apply unless your confirmation explicitly states zero. CDW/LDW does not cover damage or injuries you cause to other people or their property.

Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving the National hire in Chicago. Illinois does not universally mandate that hire companies include state-minimum liability in every hire, so confirming your liability cover before driving on Chicago's busy motorways, including the Jane Byrne Interchange and the Tri-State Tollway, is important.

• CDW/LDW covers the hire vehicle; LIS/ALI/SLI covers third parties. You need both for comprehensive protection.
• Excluded from CDW/LDW: tyres, undercarriage, roof, keys, and damage from prohibited use such as off-road driving.
• Only drivers listed on the National hire agreement in Chicago are covered.

Review your booking confirmation to confirm which covers are included in your rate before arriving at the Chicago counter.

National uses a Full-to-Full fuel policy for Chicago hires. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

• At pickup, check the fuel gauge with the National agent in Chicago and confirm the starting level is recorded on the hire agreement.
• Take a photo of the dashboard showing the odometer and fuel gauge before leaving the Chicago counter.
• Refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop below full before you arrive.
• Keep your final fuel receipt showing the date, time, and station address as proof in case of any dispute.

If you return the National vehicle in Chicago with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than the pump price, plus a refuelling service fee. For after-hours returns at Chicago O'Hare Airport (ORD), leave the receipt in the key envelope and keep a photo of the full gauge on your phone.

The fuel policy is separate from the authorisation hold. Returning the vehicle full is always the most cost-effective option.

Yes, one-way hires are possible with National in Chicago, but a drop-off fee may apply depending on your return location.

Whether a fee applies depends on the specific route, the distance between pickup and return locations, the vehicle class, and the season. The drop-off fee is not included in your prepaid rate and is listed under the "To pay at destination" section during the booking process on the Hola Car Rentals website.

• Returning to another Chicago-area location (for example, from O'Hare Airport to a downtown Chicago National branch) may not incur a drop-off fee, but confirm during booking.
• Returning to a different state or a distant city will typically trigger a one-way fee.
• Cross-border one-way hires (for example, from Chicago to Canada) may be restricted or require prior authorisation from National.

Review your booking confirmation carefully before collecting your National vehicle in Chicago. If the confirmation shows a drop-off fee, that amount is payable at the counter and cannot be prepaid. If the counter charges a different amount than what your confirmation shows, keep all paperwork and contact support, as the No Extra Charges© guarantee may apply after verification.