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Frequently Asked Questions
What does my Hola Car Rentals booking with Hertz in San Diego include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in San Diego, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in San Diego.
Will I face unexpected charges at the Hertz counter in San Diego when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in San Diego are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in San Diego charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Hertz counter at San Diego Airport?
The Hertz counter at San Diego International Airport (SAN) is not inside the terminal. It is located at the off-site Rental Car Centre (RCC) at 3355 Admiral Boland Way, San Diego, CA 92101.
To reach the Hertz counter after landing, follow the "Rental Car Shuttles" signs to the curbside pickup islands on the arrivals level. Terminal 1 uses the east curb and Terminal 2 uses the outer island. Free shuttles run 24 hours a day, every 5 to 15 minutes, and take you directly to the consolidated RCC where the Hertz counter and vehicles are located.
From baggage claim, allow roughly 30 to 60 minutes total to reach your Hertz vehicle, accounting for the shuttle wait, the short ride to the RCC, counter processing, and vehicle pickup. This time can be longer during peak arrival periods or busy queues.
What are the Hertz counter hours at San Diego Airport vs. downtown?
The Hertz location at the San Diego Airport Rental Car Centre (3355 Admiral Boland Way) is supported by free shuttles that run 24 hours a day, 7 days a week, making it accessible around the clock for arrivals and returns.
The downtown Hertz location at 3338 Kettner Blvd, San Diego, CA 92101 has more limited hours:
- Monday to Friday: 8:00 AM to 5:00 PM
- Saturday: 9:00 AM to 12:00 PM
- Sunday: closed
If you are arriving outside downtown hours, the San Diego Airport RCC location is the better option. Always confirm current hours on your booking confirmation before travel, as hours can change on public holidays.
Are there toll roads near San Diego I should know about before picking up my Hertz rental?
San Diego itself has very limited toll exposure compared to other parts of California. However, if you plan to drive beyond San Diego into the Los Angeles area or Orange County in your Hertz hire, you will encounter cashless toll roads.
- Orange County toll roads (SR-73, SR-133, SR-241, SR-261) charge approximately US$5 to US$15 per day depending on usage
- Los Angeles express lanes (I-10, I-110, and others) charge approximately US$0 to US$10 per day
- All California toll facilities use the FasTrak electronic system and do not accept cash
Your Hertz vehicle in San Diego will include an electronic toll device or plate-based billing system. At the counter you can choose an unlimited toll package (typically US$11 to US$25 per hire day) or pay per use, where actual tolls plus administrative fees are charged to your card after the hire, sometimes weeks later.
If you plan to use your own FasTrak pass, notify the Hertz counter agent in San Diego so they can deactivate the vehicle's default device and prevent duplicate charges.
Does my Hertz San Diego booking include Tolls Cashback?
Yes, all Hola Car Rentals bookings, including Hertz hires in San Diego, include Tolls Cashback of up to 5% of your total booking value for tolls paid during your hire.
While San Diego itself has very limited toll roads, you may encounter cashless tolls if you drive to Orange County or the Los Angeles area in your Hertz vehicle. The cashback applies to any tolls paid during the hire period.
To claim your cashback after returning your Hertz vehicle in San Diego:
- Email [email protected] within 30 days of vehicle return
- Include your Hola Car Rentals reservation confirmation, the signed hire agreement, and a toll receipt or statement showing charges paid
- Use the subject line: Tolls Cashback, followed by your reservation number
Refunds are issued to the original payment method and typically process within 7 to 10 working days after approval. Submissions received after 30 days are not accepted.
What airport fees apply to a Hertz hire at San Diego Airport?
Picking up a Hertz hire at San Diego International Airport adds several location-specific charges on top of the base rate. These typically appear as separate line items on your quote and hire agreement.
- Airport concession fee: a percentage-based charge tied to your hire cost, meaning higher daily rates result in proportionally higher fees
- Customer Facility Charge (CFC): a fixed per-day amount, typically around US$10 per contract in California, which funds the consolidated Rental Car Centre, dedicated roadways, and shuttle systems
- Tourism assessment fee: California law mandates this fee on airport hires, ranging from approximately US$12.26 to US$19.00 per hire day
These fees accumulate across longer hires, so they are especially noticeable on multi-day trips. Your Hola Car Rentals booking confirmation will show which fees are included in your prepaid rate and which are due at the Hertz counter in San Diego. If a fee appears at the counter that was not disclosed on your confirmation, the No Extra Charges© guarantee may apply.
What documents do I need to pick up my Hertz hire in San Diego?
To collect your Hertz hire in San Diego, you must present the following physical documents at the counter. Digital copies are not accepted.
- Original, unexpired driver’s licence in the main driver’s name
- International Driving Permit (IDP) if your licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic. An IDP is a translation only and must be carried alongside your original licence
- A major credit card physically printed with the main driver’s name, for the security deposit authorisation hold. Debit and prepaid cards are not accepted
- Passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets if you are visiting from abroad
At the Hertz counter in San Diego, the agent will place a temporary hold on your credit card, typically around US$300 to US$400 for standard vehicles. This is not a charge and is released after return, though your bank may take up to 15 working days to reflect the release.
Is there a young driver surcharge for drivers under 25 at Hertz in San Diego?
Yes, Hertz in San Diego applies a young driver surcharge for renters between the ages of 21 and 24. The minimum age to hire without a surcharge is 25.
For Hertz, the young driver fee is US$13.50 per hire day plus taxes, with a maximum charge of US$189 plus taxes for the hire period. This fee is paid at the Hertz counter in San Diego and is not included in your prepaid rate.
Additional restrictions apply to drivers under 25 in San Diego:
- Most premium, luxury, full-size SUV, minivan, and convertible vehicle classes are restricted to renters aged 25 and older
- Economy, compact, and intermediate categories are generally available to younger renters
Drivers under 21 cannot hire from Hertz in San Diego. Make sure your credit card and driver’s licence are in your name and meet all standard requirements regardless of age.
How does adding an extra driver work at Hertz in San Diego?
Yes, you can add an additional driver to your Hertz hire in San Diego, either as part of your rate or for a fee paid at the counter.
Check your booking confirmation first. If it states "Additional driver free of charge" or "Additional driver included," the first extra driver is covered at no extra cost. If not included, Hertz in San Diego charges US$13.50 per hire day plus taxes, with a maximum of US$189 plus taxes for the hire period.
Requirements for adding a driver at the Hertz counter in San Diego:
- The additional driver must be physically present at pickup
- They must present a valid driver’s licence and any required IDP
- They must meet the minimum age requirement (21 to 24 may incur a young driver surcharge)
- Both the main driver and the additional driver must sign the hire agreement
Only drivers listed on the Hertz hire agreement in San Diego are covered by the vehicle’s protections such as CDW and liability cover. Anyone not named on the contract who drives the vehicle may void those protections.
What travel assistance is included with my Hertz hire in San Diego?
Most Hola Car Rentals bookings, including Hertz hires in San Diego, include travel assistance provided by Terrawind Global Protection. This benefit is particularly useful if you experience a medical emergency or accident while driving in the San Diego area or on Californian highways.
Coverage typically includes:
- Travel insurance with medical cover for up to 5 passengers
- Legal assistance in case of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
This cover applies only to non-North American customers. Residents of the United States and Canada do not qualify for this benefit.
To reach assistance 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call. Always contact the assistance line before incurring medical expenses, as some reimbursements require prior authorisation.
Check your booking confirmation for the exact terms and coverage limits that apply to your Hertz hire in San Diego.
Can I pick up my Hertz hire in San Diego and return it to a different city?
Yes, one-way hires are possible with Hertz in San Diego, but a drop-off fee may apply depending on your return location.
Common patterns for Hertz one-way hires from San Diego:
- San Diego Airport to downtown San Diego (or vice versa): often no drop-off fee
- San Diego to Los Angeles or other Californian cities: a drop-off fee typically applies and varies by distance and vehicle class
- Cross-state or long-distance routes: usually carry higher fees or may not be permitted for certain vehicle classes
The drop-off fee is shown during the booking process under the "To pay at destination" section and will also appear on your booking confirmation. This fee cannot be prepaid and is settled at the Hertz counter in San Diego or at the return location.
If you need to change your return location after booking, be aware that this may reprice your hire and recalculate the drop-off fee. Always review your confirmation carefully before collecting your Hertz vehicle in San Diego.
What fuel policy applies to my Hertz hire in San Diego?
Hertz hires in San Diego follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.
Steps to avoid fuel charges on your Hertz hire in San Diego:
- At pickup, check the fuel gauge with the Hertz agent and confirm the starting level is recorded on the hire agreement
- Take a photo of the dashboard showing the odometer and fuel gauge
- Refuel within approximately 10 miles of the San Diego return location before dropping off
- Keep your final fuel receipt showing the date, time, and station address
If you return the Hertz vehicle in San Diego below the recorded starting level, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee.
The Hertz counter in San Diego may also offer a prepaid fuel option at pickup. If you accept it, any unused fuel is generally non-refundable, so it is usually better value to refuel yourself before returning.
Does insurance come included with a Hertz hire in San Diego?
Your Hertz hire in San Diego may include Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) depending on the rate plan you selected. Check your booking confirmation to see what is included.
CDW and LDW reduce your financial liability for damage to the Hertz hire vehicle from a collision, theft, or vandalism. A deductible may still apply unless your confirmation explicitly states zero deductible. These coverages do not protect third parties.
For third-party liability, which covers bodily injury or property damage you may cause to others while driving in San Diego, you may need to add Liability Insurance Supplement (LIS) separately. Some U.S. states require a minimum level of third-party liability, but not all do. Hola Car Rentals strongly recommends adding LIS coverage of up to US$300,000 to your Hertz booking in San Diego.
Common exclusions to be aware of:
- Tires, wheels, undercarriage, and roof damage are often not covered
- Prohibited use such as off-road driving or driving under the influence voids cover
- Only drivers listed on the Hertz hire agreement in San Diego are covered
How does the I-15 Express Lane toll work for a Hertz hire in San Diego?
The I-15 Express Lanes in San Diego are managed lanes with a movable barrier that shifts capacity to the busiest direction. Solo drivers must pay dynamic tolls that fluctuate with demand, while carpools, vanpools, motorcycles, and eligible clean-air vehicles may enter free.
Access to the I-15 Express Lanes is only possible via specific direct-access ramps, including locations near Escondido Transit Centre, Del Lago, Rancho Bernardo, Sabre Springs, and near Miramar College. These ramps allow entry and exit without merging into the main motorway, which can catch first-time visitors off guard.
For your Hertz hire in San Diego, the express lanes are fully cashless and use the California FasTrak system. Your vehicle will have an electronic toll device or plate-based billing. If you use the express lanes without enrolling in a toll programme:
- The toll authority invoices Hertz via the licence plate
- Hertz then bills you for the toll amount plus administrative processing fees, which can be significantly higher than the FasTrak rate
- Charges may appear on your card days or weeks after the hire ends
To avoid surprise charges, ask the Hertz agent in San Diego about the toll programme options at pickup, or pay tolls directly through the FasTrak website if you prefer to manage them yourself.
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