Enterprise Car Hire
in Santa Ana

Hola Car Rentals is the only premium partner of the top car hire brands operating in Santa Ana, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Santa Ana.

No. With Hola Car Rentals, all costs and charges for your booking in Santa Ana are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Santa Ana charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Enterprise counter at Orange County John Wayne Airport (SNA) in Santa Ana is located directly across from baggage claim, so no shuttle or long walk is required after you collect your luggage.

The airport address is 18601 Airport Way, Santa Ana, CA 92707. Enterprise operates this location daily from 7:00 AM to 11:30 PM, which covers most arrival windows. After-hours vehicle returns are also accepted at this location.

If you are picking up at the Enterprise city location instead (2025 S Main St, Santa Ana), note that those hours are significantly more limited: Monday through Friday 8:00 AM to 5:30 PM and Saturday 9:00 AM to 1:00 PM, with no after-hours return service available. For travellers arriving by air, the airport location is the more practical choice.

To collect your Enterprise hire car in Santa Ana, you must bring the following physical documents:

• Your original, unexpired driver’s licence in the main driver’s name
• A major credit card with the driver’s name printed on the card, in the main driver’s name, for the authorisation hold
• A valid passport or government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driver’s licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is required alongside your original licence. The IDP is a translation only and cannot be used without the original licence.

All documents presented at the Enterprise counter in Santa Ana must be physical originals. Digital copies on a phone or tablet are not accepted. Debit and prepaid cards are not accepted for the authorisation hold.

Yes, toll roads are relevant for Enterprise hires in Santa Ana, particularly if you drive into Orange County or use express lanes in the Los Angeles area.

The main toll roads near Santa Ana are the Orange County Toll Roads: SR-73, SR-133, SR-241, and SR-261. These are fully cashless and use the FasTrak electronic system. Express lanes on routes such as I-10 and I-110 in the Los Angeles area also require FasTrak and charge dynamic pricing.

At the Enterprise counter in Santa Ana, you can opt into the Enterprise TollPass programme at approximately US$4.95 per day (capped at US$34.65 per hire period), plus the actual toll amounts billed at the undiscounted rate. Charges typically appear on your card four to six weeks after the hire ends.

If you decline the toll programme, the toll authority will invoice Enterprise via your registration plate, and Enterprise will pass the toll charges plus administrative processing fees to your card. To avoid these fees, you can pay tolls directly through the toll agency website within five days of use, or add your hire plate to a personal FasTrak account.

Yes, all bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Enterprise hire in Santa Ana.

This is especially useful if you drive on the Orange County Toll Roads (SR-73, SR-133, SR-241, SR-261) or Los Angeles express lanes, where FasTrak charges can add up quickly.

To claim your cashback after returning the vehicle:

• Email [email protected] within 30 days of vehicle return
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
• Attach your hire agreement, a toll invoice or statement, and proof of payment
• Include your full name, travel dates, and the last four digits of the card used for the booking

The refund is issued to the original payment method and typically processes within seven to ten business days after approval. Late submissions received after 30 days are not accepted. This benefit does not mean tolls are prepaid; you still pay them normally and claim reimbursement afterwards.

Yes, a major credit card in the main driver’s name with the driver’s name printed on the card is required at the Enterprise counter in Santa Ana to cover the authorisation hold.

The hold is a temporary authorisation placed on your card at pickup, not an actual charge. It reduces your available credit until the hire is closed and your bank releases it, which can take up to 15 business days after return.

For a standard vehicle in the United States, typical holds range from approximately US$300 to US$400, though the exact amount is set by Enterprise at the counter and may vary by vehicle class or location.

• Debit cards are not accepted for the deposit hold
• Prepaid or virtual cards are not accepted
• The card must be physically present with the driver’s name printed on it
• Digital wallets (Apple Pay, Google Pay) are not accepted for the deposit

Even if you prepaid your booking in full, you must still present a physical credit card at the Enterprise counter in Santa Ana at pickup.

The minimum age to hire with Enterprise in Santa Ana without a young-driver surcharge is 25. Drivers aged 21 to 24 can hire but will be charged a daily young-renter surcharge in addition to the base hire rate.

Enterprise charges approximately US$15 per day for young drivers under 25 in Santa Ana. This fee is paid at the counter and is not included in your prepaid rate.

Drivers under 25 are also restricted from hiring certain vehicle classes. Categories such as full-size SUVs, premium, luxury, convertibles, minivans, and vans are typically reserved for renters aged 25 and older. Economy, compact, and intermediate vehicles are generally available to younger renters.

• Age 25 and over: no surcharge, full vehicle class access
• Age 21 to 24: young-renter surcharge applies, vehicle class restrictions apply
• Under 21: not eligible to hire at most Enterprise locations in Santa Ana

All standard document and credit card requirements still apply regardless of age.

Enterprise hires in Santa Ana follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

At pickup, check the fuel gauge with the Enterprise agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the gauge and odometer as evidence.

When returning the vehicle, refuel within approximately 10 miles of the return location so the gauge does not drop below full before you arrive. Keep your fuel receipt showing the date, time, and station address.

• Return full: no fuel charges apply
• Return below full: Enterprise charges a per-gallon refuelling rate (typically higher than retail pump prices) plus a service fee
• After-hours returns at the Santa Ana airport location: leave the receipt in the return envelope and keep a photo of the full gauge

If the tank was not full at pickup, the starting level must be noted on the agreement and you only need to return it at that same level. Always verify what is written on the contract before driving away from the Enterprise counter in Santa Ana.

Yes, you can add an additional driver to your Enterprise hire in Santa Ana, either as part of your rate or by paying a fee at the counter.

Enterprise charges approximately US$15 per day for additional drivers when the fee is not included in your rate. Check your booking confirmation to see whether an additional driver is already included at no extra cost.

To add a driver at the Enterprise counter in Santa Ana:

• The additional driver must be physically present at pickup
• They must present a valid driver’s licence (and an IDP if their licence uses a non-Latin alphabet)
• Both the main driver and the additional driver must sign the hire agreement
• The additional driver must meet the minimum age requirement; a young-driver surcharge may apply if they are under 25

Only drivers listed on the hire agreement are covered by the vehicle’s protections. If someone not named on the contract drives the Enterprise vehicle in Santa Ana, coverage may be voided and additional charges could apply. If you need to add a driver after pickup, visit an Enterprise branch to update the agreement.

Travel assistance is included with most bookings and can be valuable if you experience an emergency during your Enterprise hire in Santa Ana or while driving in Southern California.

Coverage is provided by Terrawind Global Protection and typically includes:

• Medical coverage for up to five passengers for accidents and non-pre-existing illnesses
• Legal assistance in the event of a road accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

This coverage is designed for travellers renting abroad and does not apply to residents of the United States or Canada. If you are a US or Canadian resident, this benefit is not available to you.

To reach assistance 24 hours a day while in Santa Ana or anywhere during your Enterprise hire, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

This coverage does not replace CDW/LDW for vehicle damage or third-party liability insurance. Check your booking confirmation for the exact terms and limits that apply to your reservation.

Yes, one-way hires with Enterprise are possible from Santa Ana, but a drop-off fee may apply depending on your return location.

The drop-off fee is route-specific and varies by destination, vehicle class, and season. It is not included in your prepaid rate and must be paid at the Enterprise counter in Santa Ana at pickup.

• Same-city returns (for example, airport to downtown Santa Ana): often no drop-off fee
• Returns to another city in California or a different state: a drop-off fee typically applies
• Cross-border returns (for example, returning in Mexico): generally restricted or subject to special authorisation

During the booking process, any applicable drop-off fee will be shown under the section labelled as charges due at the destination. Review your booking confirmation to confirm whether a fee applies to your specific route before collecting from Enterprise in Santa Ana.

If you need to change your return location after booking, contact support as soon as possible, since route changes can reprice the hire and affect fee amounts.

When collecting your Enterprise hire in Santa Ana, two main types of cover are worth understanding before you arrive at the counter.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the hire vehicle itself, including collision, theft, and vandalism. A deductible may still apply unless your confirmation explicitly states zero deductible. CDW/LDW does not cover damage you cause to other vehicles or people.

Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving the Enterprise vehicle in Santa Ana. California does not universally require hire companies to include state-minimum liability in every hire, so confirming your cover before pickup is important.

• CDW/LDW: protects the hire car, subject to deductible
• LIS/ALI/SLI: protects third parties you may injure or whose property you damage
• These are separate coverages and both may be needed for complete protection

Review your booking confirmation to see which covers are already included in your rate. Optional extras accepted at the Enterprise counter in Santa Ana are paid locally and are not covered by the No Extra Charges© guarantee.

If you return your Enterprise vehicle in Santa Ana after the agreed drop-off time, a grace period of approximately 30 minutes typically applies, though this is not guaranteed and may vary by location.

If you exceed the grace period, Enterprise may charge for additional hours or an extra hire day, plus a late return fee. These charges are applied directly by Enterprise and are not covered by your prepaid rate.

For returns at the Santa Ana airport location (18601 Airport Way), after-hours returns are accepted, which gives you more flexibility if your schedule changes late in the day. The downtown Santa Ana location at 2025 S Main St does not offer after-hours return service, so plan your return before closing time if using that branch.

• Airport Enterprise location: after-hours returns accepted, open until 11:30 PM daily
• Downtown Santa Ana Enterprise location: no after-hours returns, closes at 5:30 PM weekdays and 1:00 PM Saturday

If you need to extend your hire while already on the road, contact Enterprise as early as possible to confirm availability and avoid late fees.

An International Driving Permit (IDP) is not always mandatory for hiring from Enterprise in Santa Ana, but it is strongly recommended in certain situations.

If your driver’s licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an IDP is required alongside your original licence. Enterprise in Santa Ana, like all US hire counters, needs to be able to read your licence, and the IDP serves as an official translation.

If your licence is in English or uses the Latin alphabet, you can generally hire from Enterprise in Santa Ana using your foreign licence alone. However, carrying an IDP is still a good precaution in case the counter agent requests one.

• IDP required: licences in Arabic, Chinese, Japanese, Cyrillic, or other non-Latin scripts
• IDP recommended but not mandatory: licences in Latin script but not in English
• IDP not needed: licences already in English

The IDP is a translation booklet only and must always be carried together with your original licence. Obtain your IDP in your home country before travelling, as US organisations do not issue IDPs to non-US licence holders.