Enterprise Car Hire
in Salt Lake City

Hola Car Rentals is the only premium partner of the top car hire brands operating in Salt Lake City, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Salt Lake City.

No. With Hola Car Rentals, all costs and charges for your booking in Salt Lake City are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Salt Lake City charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Enterprise counter at Salt Lake City International Airport (SLC) is located on-site at 3920/3923 West Terminal Dr, directly opposite the baggage reclaim area. No shuttle or tram is necessary; you simply walk from the terminal to the counter.

Counter hours at the Salt Lake City Airport Enterprise location are from 07:00 to 23:59 daily, including weekends. If your flight arrives late, the counter remains open until midnight, covering most evening arrivals.

• Exit baggage reclaim and cross the street to the on-site hire building
• Look for Enterprise signage at the counter
• Present your booking confirmation, driving licence, and a major credit card in the main driver’s name

If you are collecting from a downtown Salt Lake City Enterprise branch instead, such as 404 South 300 West or 843 S State St, proceed directly to the street address. Downtown branches have shorter hours, typically closing by 17:00 to 18:00 on weekdays and around 14:00 on Saturdays, and are closed on Sundays.

Enterprise operates several Salt Lake City locations with different hours depending on whether you are at the airport or a city branch.

• Salt Lake City Airport (3920/3923 West Terminal Dr): open 07:00 to 23:59, seven days a week
• Downtown Salt Lake City at 404 South 300 West: open Monday to Friday approximately 08:00 to 18:00, Saturday 09:00 to 14:00, closed Sunday
• 843 S State St (900 S and State): open Monday to Friday 08:00 to 17:00, Saturday 09:00 to 14:00, closed Sunday
• 302 W 1700 S: open Monday to Friday 08:00 to 17:00, Saturday 09:00 to 14:00, closed Sunday

If you plan to collect or return your Enterprise vehicle at a Salt Lake City downtown branch on a Sunday, note that those locations are closed. The airport Enterprise counter is your only option for Sunday collections or returns in Salt Lake City.

Hire companies will generally hold your booking for up to 24 hours if your arrival is delayed. If your delay exceeds 24 hours, contact support as soon as possible to avoid losing your reservation.

Yes, there is one main toll system you may encounter when driving your Enterprise hire car in the Salt Lake City area: the I-15 Express Lanes.

The I-15 Express Lanes are a cashless, dynamically priced managed lane network running approximately 62 miles from Spanish Fork in the south to Layton Parkway in the north, passing through Salt Lake City and surrounding communities. Regular lanes on I-15 remain free and untolled.

• Tolls are electronic only, billed via transponder (Express Pass, compatible with E-ZPass) or plate-based video billing
• Solo driver rates range from a minimum of US$0.25 to a maximum of US$1.00 per segment, varying with traffic conditions
• Carpools with two or more occupants can receive a 100% exemption if the Express Pass transponder is switched to HOV mode

Enterprise vehicles in Salt Lake City come equipped with a toll device. At the counter you can enrol in a transponder programme (typically around US$3.95 per day, capped at US$19.75 per rental period, plus actual tolls) or opt out and pay tolls per use. If you drive the I-15 Express Lanes without enrolling, the hire company will bill the tolls plus administrative fees to your card on file, sometimes weeks after the hire ends.

Utah has no congestion charges or emissions zones, so the I-15 Express Lanes are the only toll consideration for most Salt Lake City itineraries.

Yes, all Hola Car Rentals bookings, including Enterprise hires in Salt Lake City, include Tolls Cashback of up to 5% of your total booking value for tolls paid during the hire period.

If you drive the I-15 Express Lanes or any other toll road during your Salt Lake City trip, you can submit a claim after returning the vehicle.

• Email [email protected] within 30 days of returning your Enterprise vehicle
• Use the subject line: Tolls Cashback - Reservation {Your Confirmation Number}
• Attach your Hola Car Rentals booking confirmation, the signed hire agreement from the Enterprise counter, and a receipt or statement showing the toll charges paid

The refund is the lesser of the actual tolls paid or 5% of your booking total. For example, if your booking total is US$500, the cap is US$25. If you paid US$15 in tolls on the I-15 Express Lanes, you receive US$15 back. If you paid US$40, you receive US$25.

Refunds are issued to the original payment method used for your reservation and typically process within 7 to 10 working days after approval. Late submissions received after 30 days are not accepted.

To collect your Enterprise hire in Salt Lake City, you must present the following physical documents at the counter:

• A valid, original driving licence in the main driver’s name (digital copies are not accepted)
• A major credit card with the driver’s name printed on the card, in the main driver’s name, for the security deposit hold
• A passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight tickets or cruise documents if you are visiting from abroad

If your driving licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in English or using a Latin alphabet, an IDP is recommended but not strictly required at most Enterprise Salt Lake City locations.

The IDP is a translation document only and cannot be used without your original licence. Obtain it in your home country before travelling, as it cannot be issued abroad.

All additional drivers must also be present at the Salt Lake City Enterprise counter with their own valid licence and ID, and must sign the hire agreement to be covered under the hire protections.

Yes, Enterprise at all Salt Lake City locations requires a physical major credit card in the main driver’s name, with the driver’s name printed on the card, to place a security hold at collection.

The hold is a temporary authorisation, not a charge, and reduces your available credit until it is released after you return the vehicle. Typical holds for standard vehicles in the United States range from approximately US$300 to US$400, though the exact amount is set by the Enterprise counter and may vary by vehicle class or location.

• Debit cards and prepaid cards are not accepted for the security deposit
• Virtual or single-use card numbers are not accepted; you must present the physical card
• The card must be in the main driver’s name, not a third party’s name

Even if you prepaid your booking in full, you must still present a physical credit card at the Salt Lake City Enterprise counter for the hold. After you return the vehicle, the hold is released, but your bank controls how quickly it clears, which can take up to 15 working days.

It is advisable to bring a backup credit card in your own name in case your primary card is declined.

Yes, drivers aged 21 to 24 can hire from Enterprise in Salt Lake City, but a young-driver surcharge applies and certain vehicle classes are restricted.

In Utah, the standard minimum age at Enterprise is 21. Drivers aged 21 to 24 are subject to a daily underage fee, which for Alamo, National, and Enterprise is approximately US$15 per day plus applicable taxes, payable at the counter.

• Vehicle classes such as full-size, SUVs, minivans, luxury, and premium categories are typically restricted to drivers aged 25 and over
• Economy, compact, and intermediate vehicles are generally available to drivers aged 21 to 24 at Salt Lake City Enterprise branches
• All standard requirements still apply: valid driving licence, major credit card in the renter’s name, and sufficient available credit for the deposit hold

The young-driver surcharge is paid directly at the Salt Lake City Enterprise counter and is not included in your prepaid booking total. Budget for this additional daily fee when planning your trip.

If you are unsure whether your chosen vehicle class is available for your age at the specific Salt Lake City Enterprise branch, contact customer support before booking.

Salt Lake City uses an unusually large grid system that can be disorienting when driving your Enterprise hire car, especially if you are accustomed to compact city layouts.

Streets radiate from Temple Square as the zero point and are named by their distance and direction from that centre, such as 200 South or 400 East. Each block in Salt Lake City measures 660 feet, roughly eight times larger than a standard U.S. city block, which means distances on a map look much shorter than they actually are.

• Address numbers increase by 100 per block, so 100 East to 200 East is a full 660-foot block, not a short walk
• Many thoroughfares feature four to five wide travel lanes per direction, with 11 to 12-foot lane widths, making intersections feel more like motorway interchanges than typical urban streets
• Some downtown corridors operate as one-way streets with multiple lanes, which can catch first-time visitors off guard

When driving your Enterprise vehicle in Salt Lake City, set your GPS or navigation app before departing and allow extra time for turns. The wide streets mean U-turns are common and legal at many intersections, but crossing distances are longer than expected. The I-15 Express Lanes, which run through the Salt Lake City corridor, are the only tolled roads in the area; regular I-15 lanes remain free.

Most Hola Car Rentals bookings, including Enterprise hires in Salt Lake City, include travel assistance coverage provided by Terrawind Global Protection at no extra cost. Note that this benefit does not apply to residents of the United States or Canada.

If you are an international visitor driving your Enterprise hire in Salt Lake City and experience a medical emergency, a legal issue following an accident, or a flight disruption, this coverage can help.

• Medical coverage for up to 5 passengers for non-pre-existing illnesses and accidents
• Legal assistance in the event of a road accident
• Compensation for baggage lost by the airline
• Flight cancellation insurance

To use the assistance, contact Terrawind before incurring expenses where prior authorisation is required:

• Phone (24/7, toll-free): +1 888 980 9992
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Provide your full name, your Hola Car Rentals confirmation number, your current location in Salt Lake City, and a brief description of the situation. This cover does not replace CDW/LDW for damage to the Enterprise vehicle or third-party liability insurance. Check your booking confirmation for the exact terms and coverage limits that apply to your reservation.

Enterprise hires in Salt Lake City follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.

• At collection, check the fuel gauge with the Enterprise agent and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge before leaving the Salt Lake City counter
• Refuel within approximately 10 miles of the return location before dropping off the vehicle
• Keep your final fuel receipt as proof in case of any dispute

If you return the Enterprise vehicle in Salt Lake City with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee.

If the tank was not full at collection, the starting level must be noted on the hire agreement, and you only need to return it at that same recorded level.

For after-hours returns at the Salt Lake City Airport Enterprise location, leave your fuel receipt in the return envelope and keep a photo of the full gauge on your phone as documentation.

Yes, you can add an additional driver to your Enterprise hire in Salt Lake City, either as part of your rate or for a fee payable at the counter.

For Alamo, National, and Enterprise, the additional driver fee is US$15 per day plus applicable taxes when not included in your rate. Check your booking confirmation to see whether an additional driver is already included at no extra cost.

• The additional driver must be present at the Salt Lake City Enterprise counter at collection
• They must present a valid driving licence and any required ID
• If their licence uses a non-Latin alphabet (Arabic, Chinese, Japanese, Cyrillic), an International Driving Permit is also required
• Both the main driver and the additional driver must sign the hire agreement

Only drivers listed on the hire agreement are covered by the hire protections, including CDW/LDW and liability cover. Anyone who drives the Enterprise vehicle in Salt Lake City without being named on the contract may void those protections.

If you need to add a driver after collection, visit a Salt Lake City Enterprise branch in person to update the agreement. Phone or chat requests alone are generally not sufficient to add a driver mid-hire.

Basic third-party liability protection is included with Enterprise hires in Salt Lake City, but the coverage level may be limited to Utah's state minimum financial responsibility requirements.

At the Salt Lake City Enterprise counter, you can review the Extended Protection (EP) option, which provides third-party liability equal to Utah's minimum limits plus excess cover up to US$1,000,000 per accident. Supplemental Liability Protection (SLP) is also available at approximately US$16.25 per day for up to US$300,000 combined single limit.

• State-minimum liability is included by default with Enterprise in Salt Lake City
• SLP or LIS upgrades provide significantly higher limits and are recommended for visitors who do not have a personal auto policy that extends to hire vehicles
• Third-party liability covers bodily injury and property damage you cause to others, not damage to the Enterprise vehicle itself

Damage to the hire vehicle is covered separately by CDW/LDW. These are two distinct protections and both may be relevant depending on your existing insurance cover.

If you are unsure whether your personal auto policy or credit card covers liability on a hire in Salt Lake City, confirm with your insurer before declining supplementary cover at the Enterprise counter.

Yes, one-way hires are generally available through Enterprise, allowing you to collect in Salt Lake City and return the vehicle at a different location, but a drop-off fee may apply depending on the route.

The drop-off fee is route-specific and varies by destination, vehicle class, and season. It is set by Enterprise and is not included in your prepaid rate. During the booking process, any applicable drop-off fee will be shown under the "To pay at destination" section before you confirm your reservation.

• Same-city routes, such as Salt Lake City Airport to a downtown Salt Lake City Enterprise branch, often carry no drop-off fee
• Routes between Salt Lake City and another city or state typically include a drop-off fee
• Cross-border one-way hires (for example, returning in Canada) may be restricted or carry higher fees; confirm with Enterprise before booking

If you change your return location after booking, the drop-off fee may be recalculated and the rate may reprice. Mid-hire route changes must be approved by the Enterprise location.

Review your booking confirmation carefully to confirm whether a drop-off fee applies to your Salt Lake City itinerary and what amount is due at the counter.