Enterprise Car Hire
in Oakland

Hola Car Rentals is the only premium partner of the top car hire brands operating in Oakland, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Oakland.

No. With Hola Car Rentals, all costs and charges for your booking in Oakland are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Oakland charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Enterprise counter at Oakland International Airport (OAK) is not inside the terminal. It is located at the off-airport consolidated hire car centre at 7600 Earhart Rd, Oakland, CA 94621.

After you collect your baggage, follow the signs to the Hire Car Shuttle area outside the terminals. Free shuttles run frequently, approximately every 5 to 10 minutes during peak times, and will take you directly to the hire car centre where the Enterprise counter is located.

From the moment you deplane at OAK, plan for roughly 45 to 90 minutes before you are driving away, accounting for:

• Baggage claim: 20 to 40 minutes
• Shuttle ride to 7600 Earhart Rd: 5 to 10 minutes
• Counter processing and vehicle inspection: 15 to 30 minutes

Allow extra time during peak travel periods such as summer holidays, when Oakland airport sees significantly higher passenger volumes.

The Enterprise location at Oakland International Airport (OAK), 7600 Earhart Rd, Oakland, CA 94621, operates on the following schedule:

• Monday through Friday: 7:00 AM to 11:59 PM
• Saturday: 7:00 AM to 10:30 PM
• Sunday: 7:00 AM to 10:30 PM

If your flight arrives close to closing time, the Enterprise counter at Oakland Airport will generally hold your reservation for up to 24 hours from the original pickup time. If your delay exceeds 24 hours, contact support as soon as possible, as the booking may be forfeited without a refund.

For after-hours vehicle returns at the Oakland Airport location, a key drop is standard practice at airport hire car centres. Confirm the exact drop procedure with the Enterprise agent at pickup so you know where to leave the keys and how to document the vehicle condition.

Yes, one-way hires are available from Enterprise locations in Oakland, including the airport location at 7600 Earhart Rd (OAK), to other participating Enterprise locations such as San Francisco International Airport (SFO).

A few important points to keep in mind:

• One-way hires must be booked in advance and are subject to availability at both the Oakland pickup and the chosen return location
• A drop-off fee may apply depending on the route, distance, and vehicle class selected
• The drop-off fee, if applicable, will be shown during the booking process under the section listing charges due at the destination
• Changing your return location after booking may reprice the hire and recalculate any drop-off fee

Always review your booking confirmation to verify whether a drop-off fee is listed before completing your reservation from Oakland.

Oakland sits in the San Francisco Bay Area, where toll exposure is primarily driven by bridge crossings and express lanes. California uses the FasTrak electronic toll system across all toll facilities, and nearly all tolls are fully cashless.

Common toll facilities you may encounter when driving an Enterprise hire car in or around Oakland include:

• Bay Bridge (San Francisco to Oakland): approximately US$8.50 per westbound crossing for a standard two-axle car using FasTrak
• Golden Gate Bridge: approximately US$9.75 southbound with FasTrak (US$10.75 without)
• Express lanes on routes such as I-580 and I-680, which use dynamic pricing and require a FasTrak transponder

Your Enterprise hire vehicle in Oakland will include an electronic toll device or plate-based billing system. At pickup you can choose an unlimited toll package, typically US$4.95 per day for Enterprise (capped at US$34.65 per hire period) plus actual toll charges, or pay per use. If you decline the package, tolls plus administrative processing fees will be billed to your card after the hire, sometimes weeks later.

You may also opt out and pay tolls directly through the FasTrak website or app, but inform the Enterprise counter agent so the default device can be deactivated to avoid duplicate charges.

To collect your Enterprise hire car in Oakland, you must present the following physical documents at the counter:

• A valid, unexpired driver’s licence with a photograph (digital licences are not accepted)
• A major credit card in the main driver’s name, with the driver’s name printed on the physical card, for the security deposit hold
• A passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in English or using a Latin alphabet, an IDP is recommended but not strictly required at the Enterprise counter in Oakland.

The IDP is a translation document only and is never valid without your original licence. Obtain it in your home country before travelling, as it cannot be issued abroad.

Yes, drivers under 25 hiring an Enterprise vehicle in Oakland are subject to a young-driver surcharge. Enterprise, along with Alamo and National, charges US$15 per day for drivers aged 21 to 24, in addition to the base hire rate.

Additional rules that apply to under-25 renters at Oakland Enterprise locations include:

• The minimum age to hire is 21 years old
• Most vehicle classes are restricted to drivers aged 25 and older, including full-size, SUV, premium, luxury, minivan, and convertible categories
• Economy, compact, and intermediate vehicles are typically the only classes available to drivers under 25
• All renters and additional drivers must be at least 21 years old at the Oakland pickup location

California is not one of the states (such as New York or Michigan) that legally requires hire companies to serve drivers aged 18 and older, so the 21-year minimum applies at Oakland Enterprise locations.

All bookings include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your Enterprise hire in Oakland.

Given that Oakland is surrounded by Bay Area toll bridges and FasTrak express lanes, this benefit is particularly relevant. Whether you cross the Bay Bridge, use I-580 express lanes, or encounter other cashless toll facilities, you can claim back a portion of what you paid.

To claim your cashback after returning your Enterprise hire in Oakland:

• Email [email protected] within 30 days of vehicle return
• Use the subject line: Tolls Cashback, followed by your reservation confirmation number
• Attach your Hola Car Rentals booking confirmation, the signed hire agreement from Enterprise, and a toll receipt or statement showing charges paid during the hire period

The refund is calculated as the lesser of the actual tolls paid or 5% of your booking total. For example, if your booking total is US$500, the maximum cashback is US$25. Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted.

When you pick up your Enterprise hire car in Oakland, the counter agent will place a temporary authorisation hold on your credit card as a security deposit. This is not a charge, but it reduces your available credit until the hold is released after you return the vehicle.

For standard vehicles hired in the United States, including at Oakland Enterprise locations, the typical hold is approximately US$300 to US$400. The exact amount can vary based on:

• The vehicle class you are hiring (premium or speciality vehicles may carry higher holds)
• The specific Oakland location, whether airport or city branch
• The hire duration and season

You must present a physical major credit card in the main driver’s name, with the driver’s name printed on the card. Debit cards, prepaid cards, and virtual cards are not accepted for the deposit at the Enterprise counter in Oakland.

After you return the vehicle, the hold is released. Your bank or card issuer controls when it reappears in your available credit, which can take up to 15 business days.

Oakland has several road features that can catch first-time drivers off guard, especially when navigating in an Enterprise hire car.

Key things to be aware of:

• I-980 is a short, sunken motorway with a wide right-of-way and parallel frontage roads that physically divide neighbourhoods such as West Oakland from Uptown. Its layout is confusing for newcomers, with limited crossings and fast-moving frontage roads alongside I-880
• One-way street pairs near I-880, such as 5th and 6th Streets, and multi-lane segments on Grand Avenue can surprise drivers unfamiliar with Oakland's grid disruptions
• Oakland's Slow Streets network covers permanent traffic-calmed residential roads with speed humps, traffic circles, and through-traffic restrictions. These streets prioritise pedestrians and cyclists and limit vehicle cut-throughs near schools and transit stops
• Pavement quality in parts of West Oakland is deteriorated due to deferred maintenance, so drive attentively

There are no congestion charges or emissions zone fees in Oakland or anywhere in California, unlike cities such as London. Standard FasTrak tolls on bridges and express lanes are the only road fees you will encounter in your Enterprise hire.

Yes, you can add an additional driver to your Enterprise hire in Oakland, either at the time of booking or at the counter during pickup.

For Enterprise, Alamo, and National, the additional driver fee is US$15 per day when not included in your rate. Some booking rates include one additional driver at no extra cost, so check your confirmation before arriving at the Oakland counter.

Requirements for adding an additional driver at the Oakland Enterprise location:

• The additional driver must be present at pickup with a valid, unexpired driver’s licence
• They must meet the minimum age requirement of 21 years old
• Drivers aged 21 to 24 may be subject to the young-driver surcharge in addition to the additional driver fee
• Both the main driver and the additional driver must sign the hire agreement
• If the additional driver’s licence uses a non-Latin alphabet, an IDP is also required

Only drivers listed on the Enterprise hire agreement in Oakland are covered by the vehicle’s protections. Anyone who drives without being named on the contract may void cover.

Insurance cover included in your Enterprise hire in Oakland depends on the rate plan selected at booking. It is important to understand what each type of cover does and does not protect.

The main cover types relevant to an Oakland Enterprise hire are:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the hire vehicle itself from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero deductible. This does not cover damage you cause to other vehicles or people
• Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving the Enterprise hire in Oakland. Some U.S. states require a minimum liability to be included, but not all do. Adding supplementary liability up to US$300,000 is strongly recommended

Extended Protection (EP) available at the Oakland Airport Enterprise location provides primary third-party liability up to minimum financial responsibility limits, with excess cover up to US$1 million per accident, plus uninsured and underinsured motorist cover.

CDW and LDW do not cover tyres, undercarriage, roof damage, or personal belongings. Always review the hire agreement at the Oakland Enterprise counter to confirm exactly what is active on your contract.

Enterprise hires in Oakland follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

Steps to follow to avoid fuel fees on your Oakland Enterprise hire:

• At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Refuel within approximately 10 miles of the return location at Oakland Airport (7600 Earhart Rd) or whichever Oakland Enterprise branch you are returning to
• Keep your final fuel receipt showing the date, time, and station address
• For after-hours returns at the Oakland Airport location, leave the receipt in the key envelope and keep a photo of the full gauge

If you return the Enterprise vehicle in Oakland with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee. Using the correct fuel type is also important, as wrong-fuel incidents are not covered by the fuel policy.

Yes, most bookings include Travel Assistance cover provided by Terrawind Global Protection, and this benefit applies to Enterprise hires in Oakland as well. However, this cover is not available to residents of the United States or Canada.

For eligible travellers hiring an Enterprise vehicle in Oakland, the Travel Assistance benefit includes:

• Medical cover for up to 5 passengers for accidents and non-pre-existing illnesses during the trip
• Legal assistance in the event of a road accident, which can be especially useful if you are involved in an incident on Oakland's complex motorway system such as I-980 or the I-880 corridor
• Compensation for baggage lost by the airline
• Flight cancellation insurance

This cover does not include damage to the Enterprise hire vehicle itself (that is handled by CDW/LDW) or liability to third parties (covered by LIS/ALI/SLI).

To use the benefit, contact the assistance line 24 hours a day, 7 days a week at +1 888 980 9992 (toll-free) or via WhatsApp at +1 208 910 1001. Provide your full name, your booking confirmation number, your location in Oakland, and a description of the situation. Always follow the coordinator's instructions before incurring expenses, as some reimbursements require prior authorisation.