Enterprise Car Hire
in Naples

Hola Car Rentals is the only premium partner of the top car hire brands operating in Naples, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Naples.

No. With Hola Car Rentals, all costs and charges for your booking in Naples are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Naples charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

Enterprise does not have a counter inside Naples Municipal Airport (APF). The nearest Enterprise location to the airport is at 571 Airport Pulling Rd N, Naples, GBP 34104, approximately 3 miles from the APF runway.

Because there is no on-site counter at the terminal and no dedicated shuttle service is specified, you will need to arrange your own transport to the Enterprise branch, typically by ride-share or taxi from the airport.

Enterprise also operates city centre branches in Naples, including 1024 Pine Ridge Rd, Naples, GBP 34108 and 351 10th St N. The Pine Ridge Rd location offers a pick-up service at select times, which can be convenient if you are not arriving by air.

Allow roughly 30 to 60 minutes from your arrival at APF to driving away from the Enterprise counter, accounting for travel time to the branch plus paperwork and vehicle inspection.

Enterprise branch hours in Naples vary by location. The Airport Pulling Rd branch (571 Airport Pulling Rd N) operates Monday through Friday 8:00 AM to 6:00 PM, Saturday 9:00 AM to 1:00 PM, and Sunday 10:00 AM to 2:00 PM.

The Pine Ridge Rd Enterprise location (1024 Pine Ridge Rd) is open Monday through Friday 8:00 AM to 6:00 PM, Saturday 9:00 AM to 12:00 PM, and Sunday 10:00 AM to 1:00 PM. After-hours key drop returns are available at the Pine Ridge Rd branch.

Hours can change on public holidays, so confirm directly with the Enterprise branch before your travel day. If your flight is delayed, Enterprise will generally hold your booking for up to 24 hours from the original pickup time. If the delay exceeds 24 hours, contact your booking provider as soon as possible to avoid forfeiting the reservation.

Almost all toll roads in Florida are cashless, and your Enterprise hire in Naples will include an electronic toll device or a plate-based billing system. There are very few cash toll booths remaining in the state.

At the Enterprise counter in Naples you will typically have two options:

• Unlimited toll package: approximately US$4.95 per day via Enterprise's TollPass programme, covering all tolls during your hire period
• Pay per use: if you decline the package, tolls are captured via Toll-by-Plate (your licence plate is photographed at each gantry), billed to Enterprise as the registered owner, and then passed to you with additional administrative fees

Toll charges can appear on your credit card days or even weeks after you return the vehicle, because toll agencies process invoices in batches.

If you plan to use your own visitor toll pass, inform the Enterprise agent at pickup in Naples and ask them to deactivate the vehicle's default device to avoid duplicate charges.

Yes, you can get toll cashback on your Enterprise hire in Naples through Hola Car Rentals' Tolls Cashback benefit, which is included on all bookings.

Florida's toll roads are almost entirely cashless, so tolls are a real cost on most Naples-area drives, especially if you travel towards Miami, Fort Lauderdale, Tampa, or Orlando on the Florida Turnpike or other expressways. Hola Car Rentals reimburses up to 5% of your total booking value for tolls paid during your hire.

To claim after returning your Enterprise vehicle in Naples:

• Email [email protected] within 30 days of vehicle return
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
• Attach your Hola Car Rentals reservation confirmation, the Enterprise hire agreement, and a toll invoice or statement showing charges paid

Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.

To collect your Enterprise hire in Naples, you must bring all of the following physical documents. Digital copies are not accepted at the counter.

• Your original, unexpired driver’s licence in the main driver’s name
• A major credit card with the driver’s name printed on the card, in the main driver’s name, for the authorisation hold (debit and prepaid cards are not accepted)
• A valid passport or government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, for example if it is in Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original licence. For other non-English licences, an IDP is strongly recommended. Obtain your IDP in your home country before travelling, as it cannot be issued abroad.

Enterprise in Naples will verify that all named drivers are present at pickup and that each holds a valid licence meeting the same requirements.

Yes, a physical major credit card in the main driver’s name is required to pick up your Enterprise hire in Naples. The card must have the driver’s name printed on it.

At the Enterprise counter, a temporary authorisation (security hold) is placed on your card. For a standard vehicle in the United States, this hold is typically around US$300 to US$400, though the exact amount depends on the vehicle class and location. The hold reduces your available credit until it is released after you return the car, which can take up to 15 business days depending on your bank.

• Debit cards are not accepted for the security deposit
• Prepaid or virtual cards are not accepted
• The card must belong to the main driver, not a third party

Even if you prepaid your Enterprise booking online, you must still present a physical credit card at the Naples counter for the hold. Bringing a backup credit card in your name is a good precaution in case your primary card is declined.

The minimum age to rent from Enterprise in Naples without a young-renter surcharge is 25. Drivers aged 21 to 24 can rent but will be charged an additional daily underage fee of US$15 per day plus applicable taxes at the Enterprise counter.

Florida is not one of the states (New York and Michigan) that require rental companies to rent to drivers aged 18 and over, so the standard Enterprise policy applies in Naples: drivers must be at least 21 years old, with a surcharge for those under 25.

Drivers under 25 are also restricted from renting certain vehicle classes. Categories such as full-size, SUV, premium, luxury, convertible, minivan, and van are typically reserved for renters aged 25 and older. Economy, compact, and intermediate vehicles are generally available to younger drivers.

All drivers, regardless of age, must present a valid driver’s licence and a major credit card in their name at the Enterprise counter in Naples.

Yes, you can add an additional driver to your Enterprise hire in Naples, either as part of your rate or for a fee paid at the counter.

When an additional driver is not included in your rate, Enterprise charges US$15 per day plus taxes in Naples. Check your booking confirmation to see whether an additional driver is already included before you arrive at the counter.

Requirements for adding a driver at the Enterprise branch in Naples:

• The additional driver must be physically present at pickup
• They must present a valid driver’s licence (and an IDP if their licence uses a non-Latin alphabet)
• They must meet the minimum age requirements; a young-driver surcharge may apply if they are under 25
• Both the main driver and the additional driver must sign the hire agreement

Only drivers listed on the Enterprise hire agreement are covered by the vehicle's protections. Anyone who drives the car without being named on the contract may void coverage and result in additional charges.

Yes, most bookings made through Hola Car Rentals for Enterprise in Naples include travel assistance provided by Terrawind Global Protection, at no extra cost.

This benefit is designed for situations such as a medical emergency, a road accident requiring legal support, or baggage lost by the airline during your trip to Naples. Core benefits typically include:

• Travel insurance with medical coverage for up to 5 passengers
• Legal assistance in the event of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

To reach the assistance line 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this benefit does not apply to residents of the United States or Canada. It also does not cover damage to the Enterprise hire vehicle itself (that is handled by CDW/LDW) or third-party liability (covered by LIS/SLI). Review your booking confirmation for the exact terms and coverage limits that apply to your Naples hire.

Enterprise hires in Naples follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

At pickup, check the fuel gauge with the Enterprise agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the odometer and gauge before leaving the Naples branch.

When returning your Enterprise vehicle in Naples:

• Refuel within approximately 10 miles of the return location so the gauge does not drop below full before you arrive
• Keep your fuel receipt showing the date, time, and station address
• Show the gauge at full when you hand back the keys
• For after-hours returns at branches like Pine Ridge Rd, leave the receipt in the key drop envelope and keep a photo of the full gauge

If you return the car below the recorded starting level, Enterprise may charge you for the fuel shortfall at their own refuelling rate, which is typically higher than the pump price, plus a refuelling service fee. Returning the tank full is always the most cost-effective option.

Naples does not use automated red-light cameras that mail fines to drivers. The city removed those cameras years ago and replaced them with blue light sensors at intersections. These sensors alert nearby officers in real time, who then issue citations on the spot to red-light runners. There is no automated ticket mailed to you or to Enterprise after the fact.

Speed enforcement in Naples and Collier County is primarily officer-based rather than camera-based. The Collier County Sheriff’s Office targets specific hotspots, including sections of Collier Boulevard, Airport-Pulling Road, and Vanderbilt Beach Road. Driving at or below posted speed limits in these areas is important.

Traffic detection cameras do exist at many of Naples' intersections, but these are used only for signal timing and traffic monitoring, not for issuing fines.

Road conditions can also change frequently in Naples due to scheduled paving projects (common between May and September) and ongoing construction that may alter lane configurations or turn restrictions. First-time drivers in Naples should watch for temporary signage and unexpected median restrictions, particularly on roads like Rattlesque Hammock Road where side-street turns may be limited.

Yes, you can pick up your Enterprise hire in Naples and return it to a different city, but a one-way drop-off fee may apply depending on your route.

One-way fees are route-specific and vary by destination, vehicle class, and season. Common patterns for Enterprise hires originating in Naples include:

• Naples to another Florida city (such as Miami, Fort Lauderdale, or Orlando): a drop-off fee typically applies and will be shown during the booking process
• Same-city airport to centre or vice versa: often no drop-off fee
• Long-distance or cross-state routes: fees are higher and some routes may not be permitted

The drop-off fee is listed under the "To pay at destination" section during checkout and on your booking confirmation. It cannot be prepaid and is paid directly to Enterprise at the counter or upon return.

If you need to change your return location after booking, contact your booking provider as soon as possible, as route changes can reprice the hire and recalculate or add a drop-off fee. Always confirm the fee shown on your confirmation matches what Enterprise presents at the Naples counter.

When picking up your Enterprise hire in Naples, two main types of protection are worth understanding before you arrive at the counter.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) covers damage to the Enterprise vehicle itself from a collision, theft, or vandalism. A deductible may apply unless your confirmation explicitly states zero. CDW/LDW does not cover damage you cause to other vehicles or people.

Third-Party Liability (LIS/SLI/ALI) covers bodily injury and property damage you may cause to others while driving. Some U.S. states require a minimum level of liability to be included, but not all do. In Florida, it is strongly recommended to add supplementary liability coverage (up to US$300,000) to your Enterprise hire in Naples, especially if you are driving on busy roads or highways.

• CDW/LDW: protects the Enterprise vehicle you are driving
• LIS/SLI/ALI: protects third parties you might injure or whose property you might damage
• Neither covers your personal belongings or your own medical costs

Review your booking confirmation to see which protections are already included in your Naples rate before accepting or declining anything at the Enterprise counter.