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Frequently Asked Questions
What does my Hola Car Rentals booking with Enterprise in Fort Lauderdale include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Fort Lauderdale, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Fort Lauderdale.
Will I face unexpected charges at the Enterprise counter in Fort Lauderdale when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Fort Lauderdale are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Fort Lauderdale charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Enterprise counter at Fort Lauderdale Airport (FLL)?
The Enterprise counter at Fort Lauderdale-Hollywood International Airport is located inside the Rental Car Centre (RCC), which is adjacent to Terminal 1.
- From Terminal 1: After collecting your bags, go to Level 2 and follow signs to the Concourse B pedestrian bridge. This walkway connects directly to the RCC. The Enterprise counter is on Level 2 of the RCC. Walking time is approximately 5 minutes.
- From Terminals 2, 3, or 4: Exit baggage claim on the lower level and follow Ground Transportation and Rental Car Centre signs to the shuttle stops outside. Free RCC shuttles run 24 hours a day, 7 days a week, approximately every 10 minutes. Once at the RCC, take the escalator to the second floor for the Enterprise counter. Total door-to-counter time is typically 10 to 15 minutes.
The Enterprise counter at Fort Lauderdale Airport is open daily from 6:00 AM to 1:00 AM. Self-service kiosks are available for faster processing. Have your driver’s licence, credit card, and booking confirmation ready before you reach the counter.
How long does it take to pick up an Enterprise car at Fort Lauderdale Airport?
Plan on 45 to 90 minutes from the moment you land to driving away in your Enterprise hire at Fort Lauderdale Airport. The main stages are:
- Baggage claim: 10 to 40 minutes depending on your flight and terminal.
- Walk or shuttle to the Rental Car Centre (RCC): about 5 minutes from Terminal 1 via the Concourse B pedestrian bridge, or 10 to 15 minutes by free shuttle from Terminals 2, 3, or 4.
- Counter check-in and vehicle inspection: 15 to 45 minutes, depending on queue length and whether your details were entered in advance.
To reduce wait time at the Enterprise counter in Fort Lauderdale, use the self-service kiosks available at the RCC. Have your driver’s licence, credit card in the main driver’s name, and your booking confirmation ready before you arrive at the counter.
What documents do I need to pick up my Enterprise hire in Fort Lauderdale?
To collect your Enterprise hire in Fort Lauderdale, bring the following physical documents:
- Valid driver’s licence (original, unexpired, with a photograph). Digital licences are not accepted.
- A major credit card in the main driver’s name, with the driver’s name printed on the card. This is required for the security deposit authorisation hold. Debit and prepaid cards are not accepted for the deposit.
- Passport or valid government-issued photo ID.
- Your booking confirmation.
- Round-trip flight or cruise tickets (required for visitors travelling from abroad).
If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory. For licences in other non-English scripts, an IDP is strongly recommended to avoid delays at the Fort Lauderdale Enterprise counter.
All documents must be physical. The IDP is a translation only and must be carried alongside your original licence, not as a replacement.
How do tolls work with an Enterprise hire in Fort Lauderdale?
Fort Lauderdale and the surrounding South Florida area use cashless electronic tolling. Almost all toll roads operate via SunPass or E-PASS transponders, or through Toll-by-Plate, which photographs your licence plate and bills the registered owner.
Your Enterprise hire in Fort Lauderdale will include an electronic toll device. At pickup you have two options:
- TollPass programme: Enterprise offers this at approximately US$4.95 per day when used. The built-in transponder handles all toll transactions automatically.
- Pay per use without enrolment: If you drive a toll road without signing up for TollPass, tolls are captured via Toll-by-Plate and billed to Enterprise as the registered owner. Enterprise then passes the charges to you along with additional administrative fees, which can appear days or weeks after your hire ends.
If you plan to use your own visitor toll pass, inform the Enterprise counter representative in Fort Lauderdale at pickup and ask them to deactivate the vehicle’s default device to avoid duplicate charges.
There are no congestion charges or emissions zones in Fort Lauderdale, unlike cities such as London or Toronto.
Can I get toll cashback on my Enterprise hire in Fort Lauderdale?
Yes, you can get toll cashback on your Enterprise hire in Fort Lauderdale. All Hola Car Rentals bookings include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your hire period.
Fort Lauderdale and South Florida have extensive cashless toll roads using SunPass and E-PASS systems, so toll costs can add up quickly. The cashback applies whether you pay through the Enterprise TollPass programme or directly to a toll agency.
To claim your cashback after returning your Enterprise hire in Fort Lauderdale:
- Email [email protected] within 30 days of vehicle return.
- Use the subject line: Tolls Cashback, followed by your reservation confirmation number.
- Attach your Hola Car Rentals reservation confirmation, the signed hire agreement, and a toll invoice or statement showing charges paid during your hire.
The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 working days after approval. Claims submitted after 30 days are not accepted.
Is a credit card required to hire from Enterprise in Fort Lauderdale?
Yes, a major credit card is required to hire from Enterprise in Fort Lauderdale. The card must be in the main driver’s name, with the driver’s name physically printed on the card, and must be presented in person at the counter.
The credit card is used to place a temporary security hold, not a charge, on your available credit. For standard vehicles in the United States, this hold is typically around US$300 to US$400, though the exact amount is set by Enterprise at the Fort Lauderdale location and may vary by vehicle class or hire duration.
- Debit cards are not accepted for the security deposit authorisation hold.
- Prepaid or virtual cards are not accepted.
- Digital wallets such as Apple Pay or Google Pay are not accepted for the deposit.
- The card must belong to the main driver. A third party’s card is not permitted.
Even if you prepaid your booking in full, you must still present a physical credit card at the Enterprise counter in Fort Lauderdale for the hold. Bring a backup credit card in your name in case your primary card is declined.
Do I need an International Driving Permit to hire from Enterprise in Fort Lauderdale?
An International Driving Permit (IDP) is not always required to hire from Enterprise in Fort Lauderdale, but whether you need one depends on your licence.
- If your driver’s licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an IDP is mandatory. Without it, Enterprise in Fort Lauderdale may refuse to complete the hire.
- If your licence is in English or uses the Latin alphabet but is issued by a non-English-speaking country, an IDP is strongly recommended to avoid delays or questions at the counter.
- If your licence is already in English, an IDP is generally not required.
The IDP is a translation booklet only. It must always be carried alongside your original licence and is not valid as a standalone document. You must obtain an IDP in your home country before travelling, as it cannot be issued abroad.
Bring your passport or government-issued photo ID as well. All documents presented at the Enterprise counter in Fort Lauderdale must be physical originals. Digital copies are not accepted.
What is the young driver surcharge for Enterprise hires in Fort Lauderdale?
Yes, a young driver surcharge applies to Enterprise hires in Fort Lauderdale for drivers under 25 years old. In the United States, the standard minimum age to hire without a surcharge is 25.
For drivers aged 21 to 24, Enterprise in Fort Lauderdale charges a daily young-renter fee of approximately US$15 per day, in addition to the base hire rate. This fee is paid at the counter and is subject to local taxes.
Drivers under 21 are generally not permitted to hire from Enterprise at Fort Lauderdale locations.
Additional restrictions for under-25 renters include:
- Vehicle class limits: most premium, full-size SUV, luxury, convertible, and specialised categories are restricted to renters aged 25 and older.
- Economy, compact, and intermediate vehicles are typically available to younger renters.
If you are aged 21 to 24 and from Latin America or the Caribbean, certain Hola Car Rentals rates with Avis or Budget may waive the underage fee. This exception does not apply to Enterprise Fort Lauderdale bookings. Always check your booking confirmation for the exact terms that apply to your reservation.
What travel assistance is included with my Enterprise hire in Fort Lauderdale?
Most Hola Car Rentals bookings, including Enterprise hires in Fort Lauderdale, include travel assistance provided by Terrawind Global Protection. This benefit is available to non-North American customers. Residents of the United States and Canada do not qualify.
If you are driving on Florida highways near Fort Lauderdale and experience a medical emergency, a road accident, or a flight disruption, the included travel assistance covers:
- Travel insurance with medical cover for up to 5 passengers.
- Legal assistance in the event of an accident.
- Compensation for luggage lost by the airline.
- Flight cancellation insurance.
To activate assistance, contact Terrawind 24 hours a day, 7 days a week before incurring expenses, as some reimbursements require prior authorisation:
- Phone: +1 888 980 9992 (toll-free or collect)
- WhatsApp: +1 208 910 1001
- Email: [email protected]
Have your full name and Hola Car Rentals confirmation number ready when you call. This cover does not replace CDW or third-party liability insurance for the Enterprise vehicle itself. Check your booking confirmation for the exact terms that apply to your Fort Lauderdale hire.
How does the fuel policy work for Enterprise hires in Fort Lauderdale?
Enterprise hires in Fort Lauderdale follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid fuel charges.
- At pickup, check the fuel gauge with the Enterprise agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the odometer and gauge.
- During your hire, use the correct fuel type as shown in the vehicle. Keep fuel receipts in case of any dispute.
- Before returning the car, refuel within approximately 10 miles of the Enterprise return location in Fort Lauderdale so the gauge does not drop below full before you arrive.
- Take a photo of the full gauge at the pump and keep the dated receipt showing the station address and time.
If you return the Enterprise vehicle in Fort Lauderdale with less than a full tank, you may be charged for the fuel shortfall at the partner’s refuelling rate, which is typically higher than the retail pump price, plus a refuelling service fee.
Some Enterprise counter locations may offer an optional prepaid fuel plan. If you accept it, any unused fuel is generally non-refundable, so the Full-to-Full approach is usually the better value.
Can I add an additional driver to my Enterprise hire in Fort Lauderdale?
Yes, you can add an additional driver to your Enterprise hire in Fort Lauderdale, either included in your rate or for a fee paid at the counter.
For Enterprise in Fort Lauderdale, the additional driver fee is approximately US$15 per day when not included in your rate. Check your booking confirmation to see whether your rate already includes one free additional driver.
Requirements for adding a driver at the Enterprise counter in Fort Lauderdale:
- The additional driver must be present at pickup with a valid, unexpired driver’s licence.
- If their licence uses a non-Latin alphabet, an International Driving Permit is also required.
- The additional driver must meet the minimum age requirement. Drivers under 25 may be subject to a young-driver surcharge.
- Both the main driver and the additional driver must sign the hire agreement.
Only drivers listed on the Enterprise hire agreement in Fort Lauderdale are covered by the vehicle’s protections, such as CDW and liability cover. If someone drives who is not named on the contract, cover may be void and additional charges may apply. If you need to add a driver after pickup, visit an Enterprise branch in Fort Lauderdale to update the agreement in person.
What insurance coverage is included in my Enterprise hire in Fort Lauderdale?
The insurance cover included in your Enterprise hire in Fort Lauderdale depends on the rate plan you selected when booking through Hola Car Rentals. Check your booking confirmation for the exact protections listed.
Common cover types available for Enterprise hires in Fort Lauderdale include:
- Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Enterprise vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero deductible. CDW does not cover damage to other vehicles or injuries to other people.
- Third-Party Liability (LIS or SLI): covers bodily injury and property damage you may cause to others while driving the Enterprise hire in Fort Lauderdale. Some US states require a minimum level of liability, but not all. Adding supplementary liability up to US$300,000 is strongly recommended.
CDW and liability are separate protections. Having one does not replace the other. Neither covers your personal belongings or your own injuries, which require separate add-ons.
Only drivers named on the Enterprise hire in Fort Lauderdale are covered. Always verify the cover listed on the agreement at pickup matches your confirmation before signing.
Can I pick up my Enterprise hire at a Fort Lauderdale city location instead of the airport?
Yes, Enterprise has multiple Fort Lauderdale locations beyond the airport, including a branch at 1311 East Sunrise Boulevard and a Downtown Fort Lauderdale branch at 1015 W Broward Boulevard, among others.
Key differences between city and airport pickup for Enterprise in Fort Lauderdale:
- City branches operate during business hours only. The Sunrise Boulevard location, for example, is open Monday to Friday 7:30 AM to 6:00 PM and Saturday to Sunday 9:00 AM to 5:00 PM. The Fort Lauderdale Airport counter is open daily from 6:00 AM to 1:00 AM.
- Enterprise offers a free pickup service from addresses within 10 miles of a city branch during business hours. Call the branch at least 2 hours in advance to arrange this. Not all branches guarantee availability.
- There are no airport shuttles to city branches. You must arrange your own transport from Fort Lauderdale Airport to the branch, or use the free pickup service if eligible.
- Your driver’s licence address must be within 50 miles of the Fort Lauderdale branch where you are hiring, or your licence must be from Florida.
If you are arriving by plane, the airport Rental Car Centre is generally the most convenient option. City branches suit renters who are already in Fort Lauderdale and do not need a vehicle immediately upon arrival.
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