VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Enterprise in Allentown include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Allentown, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Allentown.
Will I face unexpected charges at the Enterprise counter in Allentown when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Allentown are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Allentown charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Enterprise counter at Lehigh Valley International Airport in Allentown?
The Enterprise counter at Lehigh Valley International Airport (ABE) in Allentown is located at 3311 Airport Road, Allentown, PA 18109, directly at the airport facility. Enterprise operates an on-site counter inside the terminal, and shuttle or airport pick-up services are available to connect arriving passengers to the vehicle lot.
After collecting your baggage, follow the car hire signs toward the Enterprise desk. Allow roughly 20 to 45 minutes from baggage claim to driving away, accounting for the counter process and any shuttle transfer.
If you prefer a city location, Enterprise also operates a branch at 1713 Lehigh St, Allentown, PA 18103, which is the most popular non-airport option and offers after-hours key drop for returns.
What are the Enterprise hire counter hours in Allentown?
Enterprise locations in Allentown operate on the following general schedule, though hours can vary slightly by branch and may change on public holidays:
- Monday to Friday: 08:00 to 18:00
- Saturday: 09:00 to 13:00
- Sunday: 09:00 to 13:00 (some branches may be closed; confirm in advance)
The Enterprise branch at 1713 Lehigh St, Allentown, offers after-hours key drop for returns, so you can return the vehicle outside staffed hours by following the key-drop instructions at the location.
Always verify the exact hours for your specific Enterprise branch on your booking confirmation before your travel date, as holiday schedules and seasonal adjustments can affect availability. If your flight arrives outside counter hours, plan your pickup accordingly or contact the Enterprise location directly.
What documents do I need to pick up my Enterprise hire car in Allentown?
To pick up your Enterprise hire car in Allentown, you must present the following physical documents at the counter:
- A valid, original driver's licence in the main driver's name (not a digital copy)
- A major credit card with the driver's name printed on the card, in the main driver's name, for the authorisation hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets if you are visiting from abroad
If your driver's licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory. For licences in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original licence.
Note that the Enterprise branch at 1713 Lehigh St in Allentown requires the name and address on the renter's driver's licence to match their current home address, and that address must be within 50 miles of the branch or the licence must be issued by Pennsylvania. Confirm this requirement applies to your specific Enterprise location before pickup.
How do Pennsylvania Turnpike tolls work for an Enterprise hire car from Allentown?
Pennsylvania uses a predominantly cashless toll system, and driving from Allentown on the Pennsylvania Turnpike means tolls are recorded electronically, with no cash booths on most sections. Your Enterprise hire vehicle comes equipped with an electronic toll device or is enrolled in a plate-based billing system.
At the Enterprise counter in Allentown, you have two main options:
- Purchase an unlimited toll package, typically costing between US$11 and US$25 per hire day, which covers all tolls at E-ZPass rates during your hire
- Decline the package and pay per use, where Enterprise bills actual tolls plus administrative or processing fees to your credit card, often at the higher Toll By Plate rate (roughly double the E-ZPass rate per segment)
For reference, a typical short Pennsylvania Turnpike segment costs about US$1.94 with E-ZPass or US$3.88 via Toll By Plate. A 50-mile trip can cost approximately US$4.78 with E-ZPass. Toll charges may appear on your card days or even weeks after you return the vehicle, as toll agencies process invoices in batches.
Pennsylvania has no congestion charges or urban emissions zones, so tolls apply only to specific roads and bridges, not to driving within Allentown itself.
What is the minimum age to hire a car from Enterprise in Allentown?
The minimum age to hire from Enterprise in Allentown without a young-renter surcharge is 25. Drivers aged 21 to 24 can hire but will be charged a daily young-renter surcharge, and most vehicle classes are restricted to renters aged 25 and older.
Vehicle classes typically restricted to drivers under 25 include full-size sedans, full-size SUVs, minivans, vans, convertibles, luxury, and premium categories. Drivers aged 21 to 24 are generally limited to economy, compact, intermediate, and compact SUV classes at the Enterprise Allentown locations.
The young-renter daily fee for Enterprise is US$15 per day plus applicable taxes, paid at the counter. This fee is in addition to the base hire rate shown on your confirmation.
Drivers under 21 are not eligible to hire from Enterprise in Allentown under standard conditions. All renters, regardless of age, must present a valid driver's licence and a major credit card in their own name for the authorisation hold.
How much is the security deposit for an Enterprise hire in Allentown?
When you pick up your Enterprise hire car in Allentown, a temporary authorisation hold is placed on your credit card. This is not a charge but reduces your available credit until the hire is closed and your bank releases the hold.
For standard vehicle classes at Enterprise locations in the United States, including Allentown, the typical hold is approximately US$300 to US$400. The exact amount can vary depending on the vehicle class, hire duration, and the specific Enterprise branch.
Important requirements for the deposit:
- The card must be a major credit card (not a debit or prepaid card) with the driver's name printed on it
- The card must be in the main driver's name and presented physically at the counter
- You must have sufficient available credit to cover the hold plus any expected charges
After you return the vehicle to the Enterprise location in Allentown, the hold is released. Your bank or card issuer controls how quickly the credit becomes available again, which can take up to 15 business days. Bringing a backup credit card is always a good precaution.
Can I add an additional driver to my Enterprise hire in Allentown?
Yes, you can add an additional driver to your Enterprise hire in Allentown, either included in your rate or for a fee paid at the counter.
Check your booking confirmation first. If it states "Additional driver free of charge," the first extra driver is covered at no cost. If not included, Enterprise charges US$15 per day plus applicable taxes for each additional driver.
Requirements for adding a driver at the Enterprise counter in Allentown:
- The additional driver must be present at pickup with a valid driver's licence
- They must meet the minimum age requirements (25 for standard classes, or 21 to 24 with a young-renter surcharge)
- If their licence is not in English or uses a non-Latin alphabet, an International Driving Permit is required
- Both the main driver and the additional driver must sign the hire agreement
Only drivers listed on the Enterprise hire agreement are covered by protections such as CDW/LDW. Anyone who drives without being named on the contract may void cover and trigger additional charges. If you need to add a driver after pickup, visit an Enterprise branch in Allentown to update the agreement.
Does my Enterprise booking in Allentown include travel assistance if something goes wrong?
Yes, most bookings made through Hola Car Rentals, including Enterprise hires in Allentown, include travel assistance coverage provided by Terrawind Global Protection at no extra cost. However, this benefit does not apply to customers who are residents of the United States or Canada.
For eligible travellers, the coverage typically includes:
- Travel insurance with medical coverage for up to 5 passengers
- Legal assistance in the event of a road accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
If you experience a medical emergency or accident while driving your Enterprise hire around Allentown or on the Pennsylvania Turnpike, contact the assistance line immediately:
- Phone (24/7, toll-free or collect): +1 888 980 9992
- WhatsApp: +1 208 910 1001
- Email: [email protected]
Provide your full name, your Hola Car Rentals confirmation number, your location, and a brief description of the situation. Always check your specific booking confirmation for the exact terms, limits, and exclusions that apply to your reservation.
What is the fuel policy for Enterprise hires in Allentown?
Enterprise hires in Allentown follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.
Steps to avoid fuel fees:
- At pickup, check the fuel gauge with the Enterprise agent and confirm the starting level is recorded on the hire agreement
- Take a photo of the dashboard showing the odometer and fuel gauge
- Refuel within approximately 10 miles of the return location before dropping off the car
- Keep your final fuel receipt as proof in case of any dispute
If you return the vehicle below the recorded starting level, Enterprise will charge you for the fuel shortfall at their refuelling rate, which is typically higher than retail pump prices, plus a service fee.
Fuel prices in the Allentown area have recently averaged around US$3.82 per gallon for regular petrol, though prices vary by station. Ask the Enterprise agent at pickup for the nearest petrol stations to the return location, or use a navigation app to find stations close to 3311 Airport Road (ABE) or 1713 Lehigh St, depending on which Enterprise branch you are returning to.
Are there one-way hire options with Enterprise in Allentown?
Yes, one-way hires are available through Enterprise in Allentown, allowing you to pick up at one location and return to a different city or airport. A drop-off fee may apply depending on the route.
How the fee works:
- Same-city routes, such as picking up at the Enterprise ABE airport location and returning to the Lehigh St branch in Allentown, often carry no drop-off fee
- Routes between different cities or states typically include a drop-off fee that varies by distance, vehicle class, and season
- Cross-border one-ways (for example, into Canada) may be restricted or carry higher fees depending on Enterprise policy
The drop-off fee, if applicable, will be shown under the "To pay at destination" section during the booking process and on your confirmation. This fee cannot be prepaid and is paid directly to Enterprise at the counter.
If you need to change your return location after booking, contact support as soon as possible, since route changes can reprice the hire and affect fee amounts. Always verify the drop-off fee details on your confirmation before travelling to Allentown.
What driving rules should I know before picking up my Enterprise car in Allentown?
Before driving your Enterprise hire in Allentown, there are a few local road characteristics worth knowing to avoid confusion.
Downtown Allentown has an extensive network of one-way streets, established decades ago to manage traffic flow through the city grid. First-time visitors navigating the downtown area, particularly along corridors like Seventh Street and Linden Street, can find the one-way system disorienting. Use your navigation app and pay close attention to street signs.
Additional points to keep in mind:
- The city is actively studying converting several one-way corridors to two-way traffic as part of a road safety initiative, so some intersections may have updated signage or temporary changes during your visit
- Roundabouts are planned at several intersections, including along Hamilton Street and near Union Boulevard and Airport Road, which may be unfamiliar to drivers accustomed to straight-grid layouts
- Pennsylvania drives on the right side of the road, the same as most of the continental United States
- There are no congestion charges, emissions zones, or city-centre driving fees in Allentown
Tolls apply only on specific roads such as the Pennsylvania Turnpike, not within the city itself. Your Enterprise hire vehicle is equipped for cashless toll billing.
Can I get a cashback on tolls paid during my Enterprise hire in Allentown?
Yes, all bookings made through Hola Car Rentals, including Enterprise hires in Allentown, include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your hire.
This is especially useful if you drive on the Pennsylvania Turnpike from Allentown, where tolls are cashless and billed electronically. Typical costs range from approximately US$1.94 per short segment with E-ZPass to US$3.88 via Toll By Plate, and longer trips can add up quickly.
To claim your Tolls Cashback after returning your Enterprise vehicle in Allentown:
- Email [email protected] within 30 days of vehicle return
- Use the subject line: Tolls Cashback - followed by your reservation confirmation number
- Attach your Hola Car Rentals confirmation, the signed hire agreement from Enterprise, and a toll receipt or statement showing charges paid
- Include your full name, travel dates, and the last 4 digits of the card used for your booking
Refunds are processed to your original payment method and typically take 7 to 10 business days after approval. Claims submitted after 30 days are not accepted.
Does Enterprise in Allentown accept debit cards for the hire deposit?
No, Enterprise in Allentown does not accept debit cards or prepaid cards for the authorisation hold. A major credit card with the driver's name printed on the card, in the main driver's name, is required at pickup.
The credit card is used to place a temporary authorisation hold of approximately US$300 to US$400 for standard vehicles. This hold reduces your available credit but is not a charge, and it is released after you return the vehicle to the Enterprise location in Allentown.
Key points to keep in mind:
- The card must be physical, not a virtual or single-use card number
- Digital wallets such as Apple Pay or Google Pay are not accepted for the deposit
- The card must be in the main driver's name, not a third party's card
- You must have enough available credit to cover the hold plus any expected charges
Even if you prepaid your Enterprise booking in full, you are still required to present a physical credit card at the Allentown counter for the deposit. Bringing a backup credit card is recommended in case your primary card is declined.
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