Dollar Car Hire
in Windsor

Hola Car Rentals is the only premium partner of the top car hire brands operating in Windsor, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Windsor.

No. With Hola Car Rentals, all costs and charges for your booking in Windsor are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Windsor charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Dollar counter serving the Windsor area is located at Bradley International Airport (BDL), inside the Ground Transportation Centre at 180 Schoephoester Road, Windsor Locks, CT. Dollar shares Floor 4 of that centre with Hertz and Thrifty.

If you arrive at Terminal A, follow the Rental Car signs to level 2, door 6, then take the sheltered walking corridor directly to the Ground Transportation Centre. No shuttle is needed from Terminal A. Once inside, take the lift or stairs to Floor 4 for the Dollar counter.

If you arrive at Terminal B, you will first take a shuttle to Terminal A, then follow the same walking corridor to the centre. The Dollar counter at this Windsor Locks location is open daily from 6:00 AM to 11:59 PM, with an additional window from 12:00 AM to 1:00 AM on select days.

To collect your Dollar hire in the Windsor area, you must bring the following physical documents to the counter:

• Your original, unexpired driving licence in the main driver’s name
• A major credit card with the driver’s name printed on the card (debit and prepaid cards are not accepted for the authorisation hold)
• A valid passport or government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight tickets or cruise documents if you are visiting from abroad

If your driving licence is not in English and does not use a Latin (Roman) alphabet, for example Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory. For all other non-English licences, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original licence.

All documents presented at the Dollar counter in Windsor Locks must be physical originals. Digital copies on a phone or tablet are not accepted.

Yes, Dollar requires a physical major credit card in the main driver’s name at pickup for the authorisation hold, whether you are hiring near Windsor or anywhere else in the United States.

The hold is a temporary authorisation placed on your card, not an immediate charge, and it reduces your available credit until your bank releases it after the hire ends. Typical holds for standard vehicles in the United States range from US$300 to US$400, though the exact amount is set by the Dollar counter and may vary by vehicle class or season.

• Debit cards, prepaid cards, and virtual cards are not accepted for the deposit
• The card must have the driver’s name printed on it and sufficient available credit to cover the hold
• A third-party card (someone else’s card) is not permitted

It is advisable to notify your bank before travelling to Windsor so that the in-person authorisation is not flagged as suspicious. Bringing a backup credit card in your own name is also recommended.

Connecticut itself has no state-operated toll roads, so driving your Dollar hire car within Windsor and the surrounding Connecticut area will not trigger any in-state toll charges.

However, if you drive into neighbouring states, tolls apply and are fully cashless. Common toll-bearing routes accessible from Windsor include:

• New York Thruway and the Mario Cuomo Bridge (formerly Tappan Zee) when heading into New York
• Massachusetts Turnpike when heading north
• I-95 toll sections in Rhode Island

All Dollar hire vehicles come equipped with an electronic toll device. If you drive through a cashless toll plaza without enrolling in Dollar's toll programme, the hire company will bill the toll at the cash rate plus an administrative processing fee per toll day, which is often higher than paying directly. To avoid surprise charges, ask the Dollar agent at the Windsor Locks counter about the available toll programme options before you leave the lot.

Hola Car Rentals includes Tolls Cashback on every booking, so you can reclaim up to 5% of your total booking value for tolls paid on trips out of Windsor. See FAQ below for details on how to claim.

Yes, you can add an additional driver to your Dollar hire in Windsor, but the additional driver must be physically present at the Dollar counter in Windsor Locks at the time of pickup to show a valid driving licence and sign the hire agreement.

When the additional driver fee is not included in your rate, Dollar charges US$13.50 per hire day plus taxes, with a maximum cap of US$189 plus taxes. Check your booking confirmation to see whether an additional driver is already included at no extra cost.

• The additional driver must meet the same minimum age and document requirements as the main driver
• If the additional driver’s licence is not in a Latin alphabet, an IDP is required
• For Avis, Budget, and Payless, additional drivers must generally be at least 25 years old; confirm Dollar’s specific policy at the Windsor Locks counter
• Only drivers listed on the hire agreement are covered by protections such as CDW/LDW

If you need to add a driver after leaving the Windsor Locks location, you must return to a Dollar branch to update the agreement. Phone or chat requests alone are typically not sufficient.

Dollar uses a Full-to-Full fuel policy for hires in the Windsor area, meaning you receive the car with a full tank and must return it full to avoid extra charges.

• At pickup, check the fuel gauge with the Dollar agent and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge before leaving the Windsor Locks lot
• Refuel within approximately 10 miles of the return location so the gauge does not drop before you arrive
• Keep your final fuel receipt as proof in case of any dispute

If you return the car below the recorded starting level, Dollar may charge a fuel shortfall at their own refuelling rate, which is typically higher than the pump price, plus a refuelling service fee. For after-hours returns at the Windsor Locks Ground Transportation Centre, leave the fuel receipt in the return envelope and keep a photo of the full gauge on your phone.

Yes, Dollar offers one-way hires from its Windsor Locks location at 180 Schoephoester Road, allowing you to return the vehicle at a participating Dollar location in a different city.

A drop-off fee may apply depending on the route. This fee is route-specific and varies by destination, vehicle class, and season. You will see any applicable drop-off fee listed under the "To pay at destination" section during the booking process and on your confirmation.

• Same-city airport to centre routes often carry no drop-off fee
• Longer interstate routes from Windsor Locks typically do carry a one-way fee
• Cross-border one-ways (for example, into Canada) may be restricted or carry higher fees depending on Dollar’s partner rules

If the drop-off fee shown at the Dollar counter in Windsor Locks differs from what your confirmation states, keep all paperwork and contact support. The No Extra Charges© guarantee covers undisclosed fees that were not shown on your booking confirmation.

The Dollar counter at the Windsor Locks Ground Transportation Centre, which serves the Windsor area, is open daily from 6:00 AM to 11:59 PM, with an additional window from 12:00 AM to 1:00 AM on select days.

If your flight is delayed, Dollar will generally hold your reservation for up to 24 hours from the original pickup time, provided you arrive during counter operating hours. If your delay is less than 24 hours, your booking should remain valid.

• If your delay will exceed 24 hours, contact Hola Car Rentals support as soon as possible via WhatsApp at +1 (786) 999-8312 or by email at [email protected]
• Arriving outside the Dollar counter's operating hours at Windsor Locks may mean the counter is closed; after-hours pickup details are not confirmed for this location, so plan to arrive within the stated hours
• Bookings not collected within 24 hours of the original pickup time may be forfeited without a refund

If you are connecting through Bradley International Airport to reach Windsor and face a significant delay, contact support early so options can be explored before the hold window closes.

Every Dollar booking made through Hola Car Rentals includes Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your hire. This is especially useful when driving out of Windsor into neighbouring states such as New York or Massachusetts, where cashless toll roads are common.

To claim your cashback after returning your Dollar hire in Windsor:

• Email [email protected] within 30 days of returning the vehicle
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
• Attach your Hola Car Rentals reservation confirmation, the signed Dollar hire agreement, and a toll receipt or statement showing charges paid during the hire period

The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted. The cashback covers toll charges only, not administrative fees, fines, or parking tickets.

Example: if your Windsor Dollar booking total is US$400, the maximum cashback is US$20. If you paid US$14 in tolls crossing into New York, you receive US$14 back.

Yes, drivers under 25 years old are subject to a young-driver surcharge when hiring a Dollar car in the Windsor area. The minimum age to hire without a surcharge is 25.

• Drivers aged 21 to 24 can hire but will pay a daily young-renter fee at the Dollar counter in Windsor Locks
• Most vehicle classes, including full-size sedans, SUVs, minivans, convertibles, and premium categories, are restricted to renters aged 25 and older
• Economy, compact, and intermediate vehicles are typically the classes available to under-25 renters

Connecticut is not New York or Michigan, so there is no state law requiring Dollar to hire to drivers under 21. The minimum age at the Windsor Locks location is 21 for eligible vehicle classes, with the surcharge applying up to age 24.

A valid driving licence and a major credit card in the main driver’s name are still required regardless of age. If you are unsure whether your vehicle class is eligible, contact Hola Car Rentals support via WhatsApp at +1 (786) 999-8312 before booking your Dollar hire in Windsor.

The insurance protections included in your Dollar hire near Windsor depend on the rate plan selected when booking through Hola Car Rentals. The two main coverages to understand are CDW/LDW and third-party liability.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the Dollar hire vehicle itself, including theft and vandalism, up to the limits in the hire agreement. A deductible may apply unless your confirmation explicitly states zero.

CDW/LDW does not cover:

• Damage or injury you cause to other people or their property (that requires LIS/ALI/SLI)
• Tires, undercarriage, roof, or keys unless specifically included
• Incidents involving prohibited use such as off-road driving or driving under the influence

In Connecticut, where Windsor is located, state-minimum third-party liability is not automatically mandated for all hire situations, so Hola Car Rentals strongly recommends adding Liability Insurance Supplementary (up to US$300,000) to your Dollar booking. Review your confirmation carefully to confirm which coverages are active before leaving the Windsor Locks counter.

When returning your Dollar hire in Windsor Locks, drive back to the Ground Transportation Centre at 180 Schoephoester Road and follow the airport signage for vehicle drop-off. After leaving the car, you can access Bradley International Airport's Terminal A via the third-floor connecting corridor inside the centre.

• Refuel before arriving at the centre, ideally within 10 miles of the return location, to satisfy the Full-to-Full fuel policy
• Take a photo of the fuel gauge and odometer before handing over the keys
• Keep your final fuel receipt in case any fuel charge appears on your card after return
• Ask the Dollar agent for an itemised return receipt confirming the vehicle condition and closing mileage

The Dollar counter at Windsor Locks is open until 11:59 PM daily. If you are returning the vehicle close to closing time, plan accordingly. After-hours key drop availability at this Windsor location is not confirmed in available data, so contact the Dollar counter directly if you anticipate a very late return.

Post-hire charges such as tolls from trips outside Windsor into New York or Massachusetts may appear on your card days or even weeks after the hire ends, as toll agencies process invoices in batches.

Most bookings made through Hola Car Rentals include travel assistance provided by Terrawind Global Protection, and this applies to Dollar hires in the Windsor area as well. However, this benefit is available only to travellers who are not residents of the United States or Canada.

If you qualify, the travel assistance coverage typically includes:

• Medical cover for up to 5 passengers for accidents and non-pre-existing illnesses
• Legal assistance in the event of a road accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

If you experience a breakdown, accident, or medical emergency while driving your Dollar hire in or around Windsor, contact the assistance line immediately before incurring expenses, as some reimbursements require prior authorisation.

• Phone (24/7, toll-free or collect): +1 888 980 9992
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your full name and Hola Car Rentals confirmation number ready when you call. This cover does not replace CDW/LDW for damage to the Dollar vehicle itself, nor does it cover third-party liability. Check your booking confirmation for the exact terms applicable to your Windsor hire.