VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Dollar in West Palm Beach include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in West Palm Beach, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in West Palm Beach.
Will I face unexpected charges at the Dollar counter in West Palm Beach when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in West Palm Beach are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in West Palm Beach charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
How do I pick up my Dollar hire car at West Palm Beach Airport?
The Dollar hire counter in West Palm Beach is not inside the terminal at Palm Beach International Airport (PBI). After collecting your baggage, proceed to the ground transportation area and board the Dollar shuttle bus, which transports you to the off-airport facility at 3175 Belvedere Road, West Palm Beach, FL 33406.
The shuttle runs regularly from the marked stop outside baggage claim. Once at the Dollar counter, present your booking confirmation, driver’s licence, and credit card to complete the agreement and collect your vehicle.
The Dollar location at 3175 Belvedere Road operates seven days a week from 6:00 AM to 1:00 AM, covering most early-morning and late-night arrivals. If your flight lands close to 1:00 AM, factor in shuttle wait time and paperwork, which can add 20 to 45 minutes beyond baggage claim. For arrivals after 1:00 AM, contact the Dollar branch directly to confirm after-hours options before your trip.
What are the Dollar counter hours at West Palm Beach Airport?
The Dollar hire facility serving West Palm Beach Airport (PBI) is located at 3175 Belvedere Road, West Palm Beach, FL 33406, and is open every day of the week from 6:00 AM to 1:00 AM (including a midnight-to-1:00 AM window).
This schedule covers the vast majority of flight arrivals and departures at PBI. If your Dollar reservation involves a very late-night arrival after 1:00 AM, contact the branch in advance to confirm whether after-hours collection or key-drop arrangements are available.
There is also a Dollar-affiliated city centre location at 3000 S Dixie Hwy, West Palm Beach, FL 33405. Hours for that neighbourhood location are not published; call ahead if you plan to use it instead of the airport facility.
Do I need an International Driving Permit to hire a Dollar car in West Palm Beach?
Not always, but it depends on your licence. When hiring a Dollar car in West Palm Beach, a valid foreign driver’s licence is generally accepted in the United States. However, an International Driving Permit (IDP) is required as a certified translation if your licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script.
Even if your licence uses Latin characters but is not in English, carrying an IDP is strongly recommended to avoid any issues at the Dollar counter.
- The IDP is a translation document only and must be carried alongside your original licence, not as a replacement for it.
- Obtain your IDP in your home country before travelling, as it cannot be issued abroad.
- International visitors hiring in West Palm Beach should also bring a valid passport as a second form of identification.
- All documents presented at the Dollar counter must be physical originals. Digital copies are not accepted.
How do tolls work when hiring a Dollar car in West Palm Beach?
Florida's toll roads are almost entirely cashless, and this applies to routes around West Palm Beach. When you pick up your Dollar hire car in West Palm Beach, the vehicle will already include an electronic toll device or a plate-based billing system.
At the Dollar counter you will be offered an unlimited toll package, which in Florida typically costs approximately US$11 to US$15 per hire day. If you decline the package, any tolls you incur will be billed to your credit card after the hire ends, along with administrative processing fees.
- Common toll roads near West Palm Beach include Florida's Turnpike and I-95 Express lanes.
- Toll charges can appear on your statement days or even weeks after you return the vehicle, because toll agencies process invoices in batches.
- If you prefer to use your own visitor toll pass, inform the Dollar agent at collection so they can deactivate the vehicle's default device and prevent duplicate charges.
All bookings made through Hola Car Rentals include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your West Palm Beach hire. Submit your claim within 30 days of return to [email protected] with your hire agreement and toll receipt.
What documents do I need to pick up a Dollar hire car in West Palm Beach?
To collect your Dollar hire car in West Palm Beach, bring the following physical documents. Digital copies are not accepted at the counter.
- Valid driver’s licence in the main driver’s name (original, unexpired, physical card).
- International Driving Permit (IDP) if your licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic script.
- Valid passport as a second form of identification for international visitors.
- A major credit card with the driver’s name printed on the card, in the main driver’s name, for the security deposit authorisation hold. Debit and prepaid cards are not accepted for the hold.
- Your booking confirmation or printed voucher.
- Round-trip flight or cruise tickets may also be requested.
At the Dollar counter in West Palm Beach, a temporary authorisation hold of approximately US$300 to US$400 will be placed on your credit card. This is not a charge; it is released after you return the vehicle, though your bank may take up to 15 working days to reflect the release.
Are there speed cameras or red-light cameras I should know about when driving a Dollar hire in West Palm Beach?
Yes, West Palm Beach has automated enforcement systems that can result in fines billed to the registered owner of the vehicle, which means they would be passed on to you through Dollar after your hire.
- Speed cameras are being deployed in more than 20 school zones across West Palm Beach under a 2023 Florida law. Fines start at US$100 for speeds 10 or more mph over the limit. No licence points are added, but the fine will be charged.
- Red-light cameras operate at specific intersections, including Australian Avenue and Belvedere Road, Parker and Summit Boulevard, and Australian Avenue and Banyan Boulevard. Fines are US$125 per violation.
When driving your Dollar hire car around West Palm Beach, pay close attention to posted speed limits near schools and obey all traffic signals. Any fines incurred during your hire period will be billed to your credit card by Dollar after the hire ends, typically with an additional administrative processing fee. These charges are separate from your prepaid rate and are not covered by No Extra Charges© protection.
Can I add an additional driver to my Dollar hire in West Palm Beach?
Yes, you can add an additional driver to your Dollar hire in West Palm Beach, but the extra driver must be present at the counter at collection, show a valid driver’s licence, and sign the hire agreement. Drivers who are not listed on the agreement are not covered by any protections, including CDW/LDW.
When the additional driver fee is not included in your rate, Dollar charges approximately US$13.50 per hire day, with a maximum cap of US$189 for the hire period (plus applicable taxes).
- Check your booking confirmation to see whether an additional driver is already included in your rate.
- The additional driver must meet the same age and document requirements as the main driver.
- If the additional driver’s licence uses a non-Latin alphabet, they will also need an IDP.
- For Dollar hires in West Palm Beach, additional drivers for Avis/Budget/Payless must generally be at least 25 years old; confirm the specific rule at the counter.
Is there a young driver surcharge for under-25 renters at Dollar in West Palm Beach?
Yes, drivers under 25 years old are subject to a young-renter surcharge when collecting a Dollar hire in West Palm Beach. Florida is not one of the states (like New York or Michigan) that requires hire companies to rent to drivers as young as 18, so the standard U.S. policy applies.
- Drivers aged 21 to 24 may hire but will pay a daily young-renter surcharge at the Dollar counter in West Palm Beach.
- Drivers under 21 are generally not eligible to hire.
- Certain vehicle classes, including full-size, SUVs, convertibles, luxury, and premium categories, are typically restricted to renters aged 25 and older.
- Economy, compact, and intermediate vehicles are usually the available options for under-25 renters.
The exact daily surcharge amount is confirmed at the Dollar counter in West Palm Beach at the time of collection. Budget for this additional cost when planning your hire.
What travel assistance is included with my Dollar hire booking in West Palm Beach?
Most bookings made through Hola Car Rentals for a Dollar hire in West Palm Beach include travel assistance coverage provided by Terrawind Global Protection. This benefit is available to non-North American customers; residents of the United States and Canada do not qualify.
If you are eligible, the coverage typically includes:
- Travel and medical insurance for up to 5 passengers.
- Legal assistance in the event of a road accident during your West Palm Beach hire.
- Compensation for baggage lost by the airline.
- Flight cancellation insurance.
If you experience a medical emergency or accident while driving your Dollar hire around West Palm Beach or on Florida highways, contact the assistance line 24 hours a day at +1 888 980 9992 (toll-free) or via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready. This coverage does not replace CDW/LDW for vehicle damage or third-party liability insurance.
Can I return my Dollar hire car to a different location from West Palm Beach?
Yes, Dollar offers one-way hires that allow you to return the vehicle to a different location from where you collected it in West Palm Beach. However, a drop-off fee typically applies and the amount varies depending on the route, distance, vehicle class, and season.
When booking a one-way Dollar hire from West Palm Beach, the drop-off fee will be displayed under the "To pay at destination" section during checkout. Review this amount before confirming your reservation, as it is paid at the counter and cannot be prepaid.
- Same-city routes, such as West Palm Beach Airport to a downtown Dollar location, may carry no drop-off fee.
- Routes to other Florida cities or out-of-state destinations will generally include a one-way fee.
- Cross-border one-way hires (for example, to another country) may be restricted or carry significantly higher fees.
If you need to change your return location after booking, contact support promptly, as mid-hire route changes must be approved by the Dollar partner location and may reprice the hire.
What fuel policy applies to Dollar hires in West Palm Beach?
Dollar hires in West Palm Beach follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.
- At collection, verify the fuel gauge with the Dollar agent and confirm the starting level is recorded on the hire agreement.
- Take a photo of the dashboard showing the odometer and fuel gauge before leaving the West Palm Beach facility.
- Refuel within approximately 10 miles of the return location (3175 Belvedere Road for airport returns) so the gauge does not drop below full before you arrive.
- Keep your final fuel receipt showing the date, time, and station address.
If you return the Dollar vehicle in West Palm Beach with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee. For after-hours returns, leave the receipt in the key envelope and keep a photo of the full gauge as evidence.
What insurance options are available for a Dollar hire in West Palm Beach?
When collecting a Dollar hire in West Palm Beach, you will be offered several insurance and protection options at the counter. Understanding what each covers helps you avoid paying for duplicate protection.
- Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Dollar vehicle itself. A deductible may apply unless your confirmation shows zero excess. It does not cover damage you cause to other vehicles or people.
- Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving in West Palm Beach. Some U.S. states require a minimum level of liability; Florida does not mandate that hire companies include it by default, so adding this coverage is strongly recommended.
- Personal Accident Insurance (PAI): covers your own injuries and those of passengers.
- Personal Effects Coverage (PEC): covers personal belongings inside the vehicle.
Check your booking confirmation to see which protections are already included in your Dollar rate for West Palm Beach. Only drivers listed on the hire agreement are covered by any of these protections.
Should I choose the Dollar airport location or the downtown location in West Palm Beach?
The right Dollar location in West Palm Beach depends on where you are arriving and what you need from your hire.
- Airport location (3175 Belvedere Road, West Palm Beach, FL 33406): This is the primary Dollar facility for PBI arrivals. It offers the widest vehicle selection, operates daily from 6:00 AM to 1:00 AM, and is reached by a free shuttle from the ground transportation area outside baggage claim. It is the best choice if you are flying into West Palm Beach.
- City centre location (3000 S Dixie Hwy, West Palm Beach, FL 33405): This neighbourhood Dollar location serves downtown West Palm Beach without a shuttle. It is a practical option if you are already in the city and do not need airport collection. Vehicle selection may be more limited than at the airport facility.
If you are arriving by plane at PBI, the airport Dollar location is the standard choice. If you are arriving by cruise or are already in the West Palm Beach area, the Dixie Highway location may be more convenient. Confirm hours for the downtown location directly with Dollar before your visit, as they are not publicly listed.
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