Dollar Car Hire
in Portland

Hola Car Rentals is the only premium partner of the top car hire brands operating in Portland, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Portland.

No. With Hola Car Rentals, all costs and charges for your booking in Portland are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Portland charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Dollar counter at Portland International Airport (PDX) is located at the consolidated hire car centre at 7000 NE Airport Way, Portland, OR 97220, which is off-site from the main terminal.

After you collect your baggage, follow the signs to the hire car shuttle area outside the terminal. Free shuttles run frequently between the terminal and the consolidated facility, and the journey takes approximately 5 to 10 minutes. Once you arrive at the hire car centre, proceed to the Dollar counter to complete your paperwork and collect your keys.

The Dollar counter at PDX operates from 6:00 AM to 1:00 AM daily. If your flight lands close to 1:00 AM, plan accordingly, as after-hours key drop options may be available but counter service will not be.

From the moment you deplane, Budget roughly 45 to 90 minutes in total before you are driving away: approximately 20 to 30 minutes for baggage and any immigration formalities, 10 to 15 minutes for the shuttle, and 15 to 45 minutes at the Dollar counter depending on queue length during peak periods.

Yes, Dollar operates a second location in downtown Portland at 132 NW Broadway, Portland, OR 97209, in the Pearl District, in addition to the airport facility at PDX.

The downtown location is a walk-up counter, so no shuttle is required. You can arrive directly by taxi, rideshare, or public transport and proceed straight to the Dollar counter.

There are some key differences to keep in mind when choosing between the two Portland locations:

• The airport location at 7000 NE Airport Way involves a free shuttle from the PDX terminal and typically carries higher concession fees reflected in the rate.
• The downtown Portland location at 132 NW Broadway has no airport concession fees, but vehicle availability may be more limited and operating hours may be shorter than the airport.
• If you are arriving by plane, the airport location is generally more convenient. If you are already in the city, the downtown Dollar counter saves you a trip to PDX.

Check your booking confirmation for the exact address and hours of your chosen Dollar location in Portland before you travel.

To collect your Dollar hire car in Portland, you must bring the following physical documents to the counter:

• Your original, unexpired driver’s licence in the main driver’s name.
• A major credit card with the driver’s name printed on the physical card, used for the authorisation hold. Debit, prepaid, and virtual cards are not accepted for the deposit.
• A valid passport or government-issued photo ID.
• Your booking confirmation or printed voucher.
• If you are visiting from abroad, your round-trip flight or cruise tickets may also be requested.

If your driver’s licence is not in English and not issued by an EU or EEA country, an International Driving Permit (IDP) is strongly recommended. If your licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic, an IDP is required alongside your original licence at the Dollar counter in Portland. The IDP is a translation only and cannot be used without the original licence.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the Dollar counter in Portland or at any partner location.

Yes, all Hola Car Rentals bookings, including Dollar hires in Portland, include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls you pay during your hire.

Portland itself does not have a major urban toll system, but if you drive beyond the city on Oregon or Washington state highways, or travel towards the coast or other regions, you may encounter toll roads. Any tolls you pay during your Dollar hire in Portland are eligible for the cashback benefit.

To claim your reimbursement:

• Email [email protected] within 30 days of returning your Dollar vehicle in Portland.
• Include your Hola Car Rentals reservation confirmation, the hire agreement you signed at the Dollar counter, and a receipt or statement showing the toll charges paid.
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number.

The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 working days after approval. Claims submitted after 30 days are not accepted.

Portland does not have a city-centre congestion charge or emissions zone, but toll roads exist in the broader Oregon and Washington region that you may encounter during your Dollar hire.

All Dollar hire vehicles in Portland come equipped with an electronic toll device. At the counter you will be offered an unlimited toll package, which typically costs between US$11 and US$25 per hire day depending on the partner programme, and covers the device service fee for any day you use a toll road. If you decline the package, Dollar will still record any tolls your vehicle incurs and charge the actual toll amount plus an administrative processing fee to the credit card on file.

• Toll charges from your Dollar hire in Portland may appear on your card statement several weeks after the hire ends, as toll agencies process invoices in batches.
• If you plan to use your own transponder, inform the Dollar counter agent in Portland at pickup and ask them to deactivate the vehicle’s built-in device to avoid duplicate charges.
• Do not move the toll device between vehicles, as this can result in penalties.

Keep your toll receipts, as they are required if you wish to claim the Hola Car Rentals Tolls Cashback benefit after your Portland hire.

The minimum age to hire a Dollar vehicle in Portland without paying an additional surcharge is 25. Drivers aged 21 to 24 can hire but will be charged a daily young-renter surcharge at the Dollar counter in Portland, and most vehicle classes are restricted to drivers 25 and older.

Vehicle classes typically restricted to drivers 25 and older include Full Size, Standard, Minivan, Convertible, Luxury, Premium, and Premium SUV categories. Younger drivers aged 21 to 24 are generally limited to Economy, Compact, and Intermediate classes at the Dollar location in Portland.

For Dollar, Hertz, and Thrifty, the additional driver fee for drivers under 25 is US$13.50 per hire day plus taxes, with a maximum charge of US$189 plus taxes per hire period.

Oregon is not one of the states (New York and Michigan) where hire companies are required by law to hire to drivers aged 18 and over, so the standard Dollar policy of 21 as the minimum age applies in Portland. If you are under 25, budget for the young-renter surcharge when planning your trip.

Yes, a physical major credit card in the main driver’s name with the driver’s name printed on the card is required to pick up your Dollar hire in Portland. The card is used to place a temporary authorisation hold at the counter, which is not a charge but reduces your available credit until the hire is closed and your bank releases the hold.

For a standard vehicle in the United States, the typical authorisation hold is approximately US$300 to US$400, though the exact amount is set by Dollar at the Portland counter and may vary by vehicle class or season.

• Debit cards, prepaid cards, and virtual or single-use card numbers are not accepted for the deposit at the Dollar counter in Portland.
• Digital wallets such as Apple Pay or Google Pay are not accepted for the authorisation hold.
• The card must be in the main driver’s name, not a third party’s name.
• Even if you prepaid your booking online, you must still present a physical credit card at the Dollar counter in Portland for the hold.

Bring a backup credit card in your name in case your primary card is declined. After you return the vehicle, your bank controls how quickly the hold is released, which can take up to 15 working days.

Dollar hires in Portland follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

At pickup, check the fuel gauge with the Dollar agent in Portland and confirm the starting level is recorded on your hire agreement. Take a photo of the dashboard showing the odometer and fuel gauge before leaving the lot.

When returning your Dollar car in Portland:

• Refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop below full before you arrive.
• Keep your final fuel receipt showing the date, time, and station address as proof.
• For the airport location at 7000 NE Airport Way, petrol stations are available within approximately 1 mile along Airport Way. For the downtown location at 132 NW Broadway, stations are within walking distance in the Pearl District.

If you return the Dollar vehicle in Portland with less than a full tank, you may be charged for the fuel shortfall at the partner’s refuelling rate, which is typically higher than the pump price, plus a refuelling service fee. Returning the car full is always the most cost-effective option.

Yes, most Hola Car Rentals bookings, including Dollar hires in Portland, include travel assistance coverage provided by Terrawind Global Protection at no extra cost. However, this benefit does not apply to residents of the United States or Canada.

If you are visiting Portland from outside North America and something goes wrong during your Dollar hire, such as a medical emergency on the highway or a breakdown in a remote area outside the city, the travel assistance programme can help. Core benefits typically include:

• Travel insurance with medical cover for up to 5 passengers.
• Legal assistance in the event of an accident.
• Compensation for luggage lost by the airline.
• Flight cancellation insurance.

To get help 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

This cover does not replace CDW or LDW for damage to your Dollar hire vehicle, nor does it cover third-party liability. Check your booking confirmation for the exact terms and coverage limits that apply to your Portland hire.

Yes, you can add an additional driver to your Dollar hire in Portland, either as part of your rate if it is included, or by paying a fee at the counter if it is not.

For Dollar, Hertz, and Thrifty, the additional driver fee when not included in your rate is US$13.50 per hire day plus taxes, with a maximum charge of US$189 plus taxes for the hire period. Check your Hola Car Rentals booking confirmation to see whether your Portland Dollar rate includes one additional driver free of charge.

Requirements for adding an additional driver at the Dollar counter in Portland:

• The additional driver must be present at pickup with a valid driver’s licence.
• If their licence uses a non-Latin alphabet, they will also need an International Driving Permit.
• They must meet the minimum age requirements. For Dollar in Portland, additional drivers must generally be at least 25 years old.
• Both the main driver and the additional driver must sign the hire agreement.

Only drivers listed on the Dollar hire agreement in Portland are covered by protections such as CDW and liability cover. Never allow an unlisted person to drive the vehicle, as this can void your cover.

If you arrive late for your scheduled Dollar hire in Portland, the hire company will generally hold your reservation for up to 24 hours from the original pickup time, provided you arrive during counter operating hours.

The Dollar counter at Portland International Airport (PDX) operates from 6:00 AM to 1:00 AM daily. If your flight is delayed and you will arrive within that window, proceed to the consolidated hire car centre at 7000 NE Airport Way via the free shuttle from the PDX terminal and check in at the Dollar counter as normal.

• If your delay is less than 24 hours from your original pickup time, your Dollar booking in Portland should still be held.
• If your delay exceeds 24 hours, contact Hola Car Rentals support via WhatsApp at +1 (786) 999-8312 or email [email protected] as soon as possible. Changes are not guaranteed but the team will assist where they can.
• If you arrive after 1:00 AM at the PDX location, the Dollar counter will be closed. Confirm after-hours key drop or alternative arrangements directly with Dollar before your travel date.

For the downtown Portland Dollar location at 132 NW Broadway, operating hours may be shorter than the airport, so late arrivals carry a higher risk of finding the counter closed.

Yes, a drop-off fee may apply if you pick up your Dollar hire in Portland and return it to a different city or location. The fee is route-specific and varies based on the destination, vehicle class, and season.

Common patterns for Dollar one-way hires originating in Portland:

• Returning to a different Dollar location within the same city, such as from PDX airport to the downtown Portland location at 132 NW Broadway, often does not incur a drop-off fee.
• Returning to a different city in Oregon or Washington typically does incur a one-way fee, which varies by distance and vehicle class.
• Long-distance or cross-country one-way returns from Portland carry higher fees and may not always be available for all vehicle classes.

When booking your Dollar hire in Portland through Hola Car Rentals, any applicable drop-off fee will be shown on the rate details page under the section labelled "To pay at destination" before you confirm. This fee cannot be prepaid and is settled at the Dollar counter in Portland or at the return location.

If the counter charges a drop-off fee that was not disclosed in your Hola Car Rentals confirmation, keep all paperwork and contact support, as the No Extra Charges© guarantee may apply.

The insurance and protection options included with your Dollar hire in Portland depend on the rate plan you selected when booking through Hola Car Rentals. Check your booking confirmation for the exact coverages listed.

The main protections available for Dollar hires in Portland are:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Dollar hire vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero deductible. CDW and LDW do not cover damage you cause to other vehicles or people.
• Third-Party Liability (LIS or SLI): covers bodily injury and property damage you may cause to others while driving your Dollar hire in Portland. Some U.S. states require a minimum level of liability, but not all do. Hola Car Rentals strongly recommends adding Liability Insurance Supplementary coverage of up to US$300,000.

CDW and LDW do not cover tyres, undercarriage, roof, or personal belongings. Only drivers listed on the Dollar hire agreement in Portland are covered by these protections.

If you are visiting Portland from outside North America, your Hola Car Rentals booking may also include travel assistance through Terrawind, which covers medical emergencies and other travel incidents but is separate from vehicle damage cover.