Dollar Car Hire
in New Orleans

Hola Car Rentals is the only premium partner of the top car hire brands operating in New Orleans, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in New Orleans.

No. With Hola Car Rentals, all costs and charges for your booking in New Orleans are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in New Orleans charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Dollar counter at New Orleans is located inside Louis Armstrong New Orleans International Airport (MSY), approximately 0.1 miles from the terminal entrance, making it walkable from the arrivals hall. Follow the car hire signs inside the terminal to reach the counter at 600 Rental Boulevard, Kenner, LA 70062.

After completing paperwork at the Dollar counter, a courtesy shuttle takes you to the Consolidated Rental Car Facility where your vehicle is waiting. Allow extra time after baggage claim for the counter process and the short shuttle ride before you are on the road in New Orleans.

The Dollar airport counter operates daily from 06:00 to 23:59. If your flight lands close to midnight, plan your arrival at the counter accordingly to avoid missing service hours.

Yes, Dollar has a downtown New Orleans location at 901 Convention Center Blvd, New Orleans, LA 70130, near the French Quarter and the Ernest N. Morial Convention Centre.

Unlike the airport location, the downtown Dollar counter does not involve a shuttle to a consolidated facility. You go directly to the address to pick up and return your vehicle, which can be more convenient if you are staying in the central New Orleans area and do not need to travel to or from MSY.

If you are arriving by cruise ship at the Port of New Orleans, this downtown Dollar location may be a practical alternative to the airport counter. Confirm operating hours directly before your visit, as downtown branch hours may differ from the airport location's 06:00 to 23:59 schedule.

To pick up your Dollar hire car in New Orleans, you must bring the following physical documents:

• A valid, original driver’s licence in the main driver’s name
• A major credit card with the driver’s name printed on the card (debit and prepaid cards are not accepted for the excess)
• A passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in English or a Latin alphabet, an IDP is recommended but not strictly required at the Dollar counter in New Orleans.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the Dollar counter.

New Orleans and Louisiana have a limited number of toll roads, primarily bridges rather than a statewide electronic system. The most notable is the Lake Pontchartrain Causeway (approximately US$5.00 one-way for a standard vehicle), which you may cross if driving north from New Orleans towards Mandeville. Some bridges accept cash at booths, while others use cashless plate-based billing.

Your Dollar hire vehicle in New Orleans comes equipped with an electronic toll device. At the counter you have two options:

• Purchase an unlimited toll package, typically priced between US$11 and US$25 per day depending on the Dollar location and vehicle class
• Decline the package and pay per use, in which case Dollar will charge the actual toll amount plus an administrative processing fee to your credit card, sometimes weeks after the hire ends

If you plan to pay cash at toll booths where available, inform the Dollar counter agent and ask about deactivating the vehicle's default toll device to avoid duplicate charges.

All bookings made through Hola Car Rentals include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your New Orleans hire. See FAQ below for claim details.

When you pick up your Dollar hire car in New Orleans, the counter agent will place a temporary authorisation hold on your credit card. For standard vehicle classes in the United States, this hold is typically between US$300 and US$400, though the exact amount at the Dollar New Orleans location depends on the vehicle class, hire duration, and current branch policy.

Important points to keep in mind:

• The hold is not a charge; it temporarily reduces your available credit until released after you return the vehicle
• Only a major credit card with the driver’s name printed on the card is accepted; debit and prepaid cards are not accepted for the deposit
• After returning the car, your bank controls when the hold disappears, which can take up to 15 working days
• Premium or speciality vehicles at the Dollar New Orleans counter may require a higher hold amount

Bring a backup credit card in your name in case your primary card is declined, and notify your bank of your travel to New Orleans to prevent fraud blocks on the authorisation.

Yes, all bookings made through Hola Car Rentals, including Dollar hires in New Orleans, include Tolls Cashback of up to 5% of your total booking value for tolls paid during your hire period.

This benefit is useful in New Orleans because you may encounter toll bridges such as the Lake Pontchartrain Causeway (approximately US$5.00 one-way) or other local bridge crossings during your trip.

To claim your cashback after returning your Dollar vehicle in New Orleans:

• Email [email protected] within 30 days of returning the vehicle
• Use the subject line: Tolls Cashback - Reservation {Your Confirmation Number}
• Attach your Hola Car Rentals confirmation, the Dollar hire agreement signed at pick-up, and a receipt or statement showing the toll charges paid

The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 working days after approval. Claims submitted more than 30 days after vehicle return are not accepted.

Yes, drivers under 25 years old are subject to a young driver surcharge when hiring a Dollar vehicle in New Orleans. Dollar charges US$13.50 per hire day plus applicable taxes for drivers aged 21 to 24, with a maximum cap of US$189 plus taxes for the hire period.

Additional restrictions apply for younger renters at the Dollar New Orleans counter:

• The minimum age to hire is 21 in Louisiana (outside of New York and Michigan, where 18 is permitted by law)
• Vehicle class restrictions apply; categories such as premium, luxury, full-size SUV, minivan, and convertible are typically reserved for renters aged 25 and older
• Economy, compact, and intermediate SUV classes are generally available to renters aged 21 to 24

The young driver surcharge is paid at the Dollar counter in New Orleans and is not included in your prepaid rate. Budget for this additional daily fee when planning your trip.

Yes, you can add an additional driver to your Dollar hire in New Orleans, either at the airport counter or the downtown location on Convention Center Blvd.

If your Hola Car Rentals booking does not include a free additional driver, Dollar charges US$13.50 per hire day plus taxes, with a maximum of US$189 plus taxes for the full hire period. Check your booking confirmation to see whether an additional driver is already included at no extra cost.

Requirements for adding a driver at the Dollar New Orleans counter:

• The additional driver must be present at pick-up with a valid driver’s licence
• They must meet the same minimum age requirements (21 in Louisiana, with a young driver surcharge for those under 25)
• An IDP is required if their licence uses a non-Latin alphabet
• Both the main driver and the additional driver must sign the hire agreement

Only drivers listed on the Dollar hire agreement in New Orleans are covered by the vehicle’s protections. Never let an unlisted person drive the car.

Dollar hires in New Orleans follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

Steps to avoid fuel fees on your New Orleans Dollar hire:

• At pick-up, confirm the fuel level with the agent and ensure the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Refuel within approximately 10 miles of the return location, whether that is the MSY airport consolidated facility or the downtown New Orleans address on Convention Center Blvd
• Keep your final fuel receipt showing the date, time, and station address

If you return the Dollar vehicle in New Orleans with less than a full tank, you may be charged for the fuel shortfall at the partner’s refuelling rate, which is typically higher than the pump price, plus a service fee. Returning full is always the most cost-effective option.

Yes, one-way hires are possible with Dollar in New Orleans, but a drop-off fee may apply depending on your return location.

Key points about one-way Dollar hires from New Orleans:

• Returning to a different city or state typically triggers a drop-off fee, which varies by route, vehicle class, and season
• Returning between the MSY airport and the downtown Convention Center Blvd location may not incur a drop-off fee, as they are in the same city
• Long-distance or cross-country one-ways generally carry higher fees
• Cross-border one-ways (for example, driving from New Orleans into Mexico) may be restricted or require special authorisation

When booking through Hola Car Rentals, any applicable drop-off fee for your Dollar New Orleans hire is shown on the rate details page under the section labelled as charges due at destination. Review this before confirming your booking. If the fee does not appear, no drop-off charge applies to your specific route.

The insurance and protection options included with your Dollar hire in New Orleans depend on the rate plan selected when booking through Hola Car Rentals.

The two main coverages to understand are:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Dollar hire vehicle itself, subject to any applicable excess shown on your confirmation
• Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving in New Orleans; note that not all U.S. states require hire companies to include minimum liability, so check your confirmation carefully

CDW and LDW do not cover third parties, and LIS does not cover damage to the Dollar vehicle itself. They are separate protections that work together.

Common exclusions at the Dollar New Orleans counter include tyres, undercarriage, roof damage, and incidents involving unauthorised drivers or prohibited use. Always review the hire agreement at pick-up and confirm which coverages are active before driving away.

Yes, most bookings made through Hola Car Rentals, including Dollar hires in New Orleans, include travel assistance provided by Terrawind Global Protection. However, this benefit applies only to travellers who are not residents of the United States or Canada.

Coverage typically includes:

• Travel and medical insurance for up to 5 passengers
• Legal assistance in the event of a road accident in or around New Orleans
• Compensation for luggage lost by the airline
• Flight cancellation insurance

If you experience a medical emergency or accident while driving your Dollar hire in New Orleans, contact the assistance line before incurring expenses where prior authorisation is required:

• Phone (24/7, toll-free or collect): +1 888 980 9992
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your Hola Car Rentals confirmation number ready when you call. This travel assistance does not replace CDW or LDW for damage to the Dollar vehicle, nor does it cover pre-existing medical conditions.

If you return your Dollar hire in New Orleans after the agreed drop-off time, a grace period of approximately 30 minutes typically applies before additional charges are triggered. This grace period is not guaranteed and depends on the Dollar location's policy, so do not rely on it as extra free time.

If you exceed the grace period at the New Orleans return location:

• Dollar may charge for additional hours or a full extra day, depending on how late the return is
• A late return fee may also apply on top of the extra time charge

If you know in advance that you need more time with your Dollar hire in New Orleans, the best approach is to request an extension before the original return time. Contact the Dollar counter directly or reach out through your booking to arrange additional days, as this is typically less expensive than an unplanned late return charge.

For the MSY airport location, the counter operates until 23:59 daily, so plan your return to arrive before closing time to avoid after-hours complications.