VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Dollar in Melbourne Orlando include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Melbourne Orlando, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Melbourne Orlando.
Will I face unexpected charges at the Dollar counter in Melbourne Orlando when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Melbourne Orlando are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Melbourne Orlando charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Dollar counter at Melbourne Orlando International Airport?
The Dollar counter at Melbourne Orlando International Airport (MLB) is located inside the main terminal, near baggage claim. There is no shuttle or train required: after deplaning and collecting your luggage, walk directly to the hire counter within the terminal building.
Once paperwork is complete, you walk to the adjacent on-site parking garage to pick up your vehicle. The entire process from baggage claim to driving away typically takes around 15 to 30 minutes under normal queue conditions.
Dollar also operates an off-airport location at 670 S Apollo Blvd, Melbourne Orlando, FL 32901, which can offer savings on airport concession fees if you do not need the on-site convenience.
What are the Dollar counter hours at Melbourne Orlando Airport?
The Dollar counter at Melbourne Orlando International Airport (MLB) is open daily from 08:00 to 23:30, including weekends and public holidays.
If your flight arrives outside these hours, your booking will not be available for pickup until the counter reopens. Hire companies will generally hold a reservation for up to 24 hours from the original pickup time, so a late-night arrival that falls within that window is typically protected.
If a flight delay pushes your arrival beyond 24 hours from the scheduled pickup time at Melbourne Orlando, contact support as soon as possible to discuss your options and avoid losing your reservation.
How do toll roads work with a Dollar hire car in Melbourne Orlando?
Almost all toll roads in the Melbourne Orlando area and across Florida are fully cashless, using electronic systems such as SunPass and E-PASS. Your Dollar hire vehicle comes equipped with an electronic toll device or a plate-based billing system, so you will pass through toll gantries automatically.
At the Dollar counter in Melbourne Orlando, you have two options:
- Purchase an unlimited toll package for approximately US$13.99 per day or US$69.95 per week, covering all tolls during your hire period.
- Decline the package and pay per use. In this case, Dollar records each toll via Toll-by-Plate and bills the toll amount plus an administrative fee to your credit card, sometimes days or weeks after the hire ends.
If you plan to use your own visitor toll pass, inform the Dollar agent at the Melbourne Orlando counter so they can deactivate the vehicle's built-in device and prevent duplicate charges.
Can I get cashback on tolls paid during my Dollar hire in Melbourne Orlando?
Yes, you can get cashback on tolls paid during your Dollar hire in Melbourne Orlando through the Tolls Cashback benefit included with all Hola Car Rentals bookings.
Hola Car Rentals reimburses up to 5% of your total booking value for tolls paid during your hire period. For example, if your booking total is US$400, the maximum cashback is US$20. If your actual tolls are less than that cap, you receive the full toll amount back.
To claim your cashback after returning your Dollar vehicle in Melbourne Orlando:
- Email [email protected] within 30 days of vehicle return.
- Use the subject line: Tolls Cashback, followed by your reservation number.
- Attach your Hola Car Rentals confirmation, the signed hire agreement, and a toll receipt or invoice showing charges paid.
Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions beyond 30 days are not accepted.
What documents do I need to pick up a Dollar hire car in Melbourne Orlando?
To pick up your Dollar hire car in Melbourne Orlando, you must present the following physical documents at the counter:
- A valid, original driver's licence in the main driver's name.
- A major credit card with the driver's name printed on the card, used for the authorisation hold.
- A passport or valid government-issued photo ID.
- Your booking confirmation or printed voucher.
- Round-trip flight or cruise tickets if you are visiting from abroad.
If your driver's licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in other non-English scripts, an IDP is strongly recommended. The IDP is a translation document only and is not valid without your original licence.
All documents must be physical originals. Digital or on-screen versions are not accepted at the Dollar counter in Melbourne Orlando.
Do I need an International Driving Permit for a Dollar hire in Melbourne Orlando?
It depends on your licence. For your Dollar hire in Melbourne Orlando, an International Driving Permit (IDP) is mandatory if your driver's licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic script. In that case, you must carry both the IDP and your original licence at all times.
If your licence is in English or uses a Latin alphabet, an IDP is not strictly required but is recommended as a helpful translation document.
Important points to keep in mind:
- The IDP is a translation booklet only. It is not a standalone licence and will not be accepted without your original licence.
- Obtain your IDP in your home country before travelling. It cannot be issued to non-residents once you are in the United States.
- All documents presented at the Dollar counter in Melbourne Orlando must be physical originals. Digital copies are not accepted.
What airport fees and taxes apply to a Dollar hire at Melbourne Orlando?
When picking up a Dollar hire car at Melbourne Orlando International Airport (MLB), several state and airport-level fees are added to your base rate. These are standard charges that apply regardless of which hire brand you use at MLB:
- Florida state sales tax: 6%, applied to the base rate and most surcharges.
- Florida state hire surcharge: US$2.00 per day, plus sales tax.
- Energy recovery fee: US$0.99 per day, plus sales tax.
- Licence recovery fee: US$1.99 per day, plus sales tax.
- Port recovery fee: US$3.95 one-time charge, plus sales tax.
- Airport concession fee: 10% of gross receipts, paid to the airport authority.
Melbourne Orlando Airport is a smaller regional airport compared to Orlando International (MCO), which means the base rates on which percentage fees are calculated tend to be lower. If your booking confirmation shows taxes and fees as included, you should not be billed separately for those items at the Dollar counter in Melbourne Orlando.
Is a credit card required to pick up a Dollar hire in Melbourne Orlando?
Yes, a major credit card is required to pick up your Dollar hire in Melbourne Orlando. The card must be in the main driver's name with the driver's name physically printed on the card, and it must be presented as a physical card at the counter.
At pickup, Dollar will place a temporary authorisation hold on your card. Typical holds for standard vehicles in the United States range from US$300 to US$400, though the exact amount depends on the vehicle class and location.
Key points to keep in mind for your Melbourne Orlando pickup:
- Debit cards, prepaid cards, and virtual or single-use card numbers are not accepted for the security deposit.
- Digital wallets such as Apple Pay or Google Pay are not accepted for the hold.
- Even if you prepaid your booking online, you must still present a physical credit card at the Dollar counter.
- The hold is released after you return the vehicle, but your bank may take up to 15 business days to reflect the release.
Bring a backup credit card in your name in case your primary card is declined.
Is there a young driver surcharge for under-25 renters at Dollar in Melbourne Orlando?
Yes, drivers under 25 years old are subject to a young driver surcharge when renting from Dollar in Melbourne Orlando. The minimum hire age at Dollar in Florida is 20 years old.
Surcharge details for Dollar in Melbourne Orlando:
- Drivers aged 20 to 24 pay an underage fee of approximately US$13.50 per day, plus applicable taxes, in addition to the base hire rate.
- The maximum underage fee charged by Dollar is capped at US$189 plus taxes for longer hires.
- Certain vehicle classes such as full-size SUVs, minivans, luxury, and premium vehicles are typically restricted to renters aged 25 and older.
If you are between 21 and 24 years old and travelling from Latin America or the Caribbean, check your Hola Car Rentals confirmation to see if an underage fee waiver applies for Avis or Budget rates. This exception does not apply to Dollar hires in Melbourne Orlando.
How do I add an additional driver to my Dollar hire in Melbourne Orlando?
Yes, you can add an additional driver to your Dollar hire in Melbourne Orlando, but the additional driver must be present at the counter at the time of pickup.
Requirements for adding an additional driver at the Dollar counter in Melbourne Orlando:
- The additional driver must appear in person and present a valid driver's licence.
- They must meet the minimum age requirement of 20 years old.
- If their licence is not in English or uses a non-Latin alphabet, an IDP is also required.
- Both the main driver and the additional driver must sign the hire agreement.
Dollar charges approximately US$13.50 per hire day plus taxes for each additional driver, with a maximum cap of US$189 plus taxes. Check your Hola Car Rentals confirmation before arriving at the Melbourne Orlando counter, as some rate plans include one additional driver at no extra cost. If the confirmation shows the additional driver as included, you should not be charged at the counter.
Can I return my Dollar hire to a different city from Melbourne Orlando?
Yes, one-way hires are possible with Dollar from Melbourne Orlando, allowing you to pick up at MLB and return the vehicle at a different location such as Orlando International Airport (MCO) or another Florida city.
A drop-off fee typically applies for one-way hires and varies depending on the route, distance, vehicle class, and season. This fee is separate from mileage, fuel, and taxes, though it is usually subject to local tax.
How to check the drop-off fee for your Melbourne Orlando Dollar hire:
- During the booking process on the Hola Car Rentals website, select your different return location. The drop-off fee, if applicable, will appear under the To Pay at Destination section on the rate details page.
- Your booking confirmation will also list this fee if it applies to your route.
- If no fee appears, your specific route does not incur a one-way charge.
Changing your return location after booking may reprice the hire and recalculate the drop-off fee. Confirm any changes before finalising.
What is the fuel policy for Dollar hires in Melbourne Orlando?
Dollar hires in Melbourne Orlando follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.
Steps to follow for a smooth fuel return at Melbourne Orlando:
- At pickup, check the fuel gauge with the Dollar agent and confirm the starting level is recorded on the hire agreement.
- Take a photo of the dashboard showing the odometer and fuel gauge.
- Refuel within approximately 10 miles of the return location at Melbourne Orlando Airport before dropping off the vehicle.
- Keep your final fuel receipt showing the date, time, and station address.
If you return the vehicle below the recorded starting level, Dollar may charge a fuel shortfall at their own refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee.
Fuel prices in the Brevard County area around Melbourne Orlando tend to be slightly lower than the national average, making it straightforward to refuel affordably near the airport before returning your Dollar vehicle.
Does travel assistance cover a breakdown in my Dollar hire near Melbourne Orlando?
Yes, most Hola Car Rentals bookings include travel assistance coverage through Terrawind Global Protection, which can help if you experience an emergency during your Dollar hire near Melbourne Orlando.
Coverage typically includes:
- Medical assistance for up to 5 passengers for non-pre-existing illnesses and accidents.
- Legal assistance in the event of a road accident.
- Compensation for luggage lost by the airline.
- Flight cancellation insurance.
This benefit is designed for travellers hiring abroad and is particularly useful if you are driving along Florida's Space Coast routes near Melbourne Orlando and encounter an emergency far from a major city. Note that this coverage does not apply to UK or Canadian residents.
If you need assistance during your Dollar hire in Melbourne Orlando, contact Terrawind 24 hours a day:
- Phone: +1 888 980 9992 (toll-free)
- WhatsApp: +1 208 910 1001
- Email: [email protected]
Have your Hola Car Rentals confirmation number ready when you call. This travel assistance does not cover damage to the Dollar hire vehicle itself. For vehicle damage, CDW or LDW coverage applies separately.
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