Dollar Car Hire
in Chicago

Hola Car Rentals is the only premium partner of the top car hire brands operating in Chicago, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Chicago.

No. With Hola Car Rentals, all costs and charges for your booking in Chicago are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Chicago charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

Your Dollar hire car at Chicago O'Hare Airport is located at the Multi-Modal Facility (MMF), 10255 W. Zemke Blvd. All hire brands, including Dollar, operate from this consolidated building.

To get there from your arrival terminal, follow these steps:

• After collecting your baggage, follow signs to the Airport Transit System (ATS) inside the terminal.
• Board the ATS train towards MMF / Hire Cars. The ATS is free and runs 24 hours a day, 7 days a week.
• The journey from any terminal to the MMF takes approximately 5 to 10 minutes, plus a short walk inside the facility.
• Once inside the MMF, follow the Dollar signage to the counter. Vehicle collection levels are clearly marked by brand.

Bring your booking confirmation, a physical major credit card in the main driver’s name, your driving licence, and any other required documents. The Dollar counter at Chicago O'Hare operates within the MMF, which is open around the clock, though counter hours may vary.

Yes, Chicago and the surrounding Illinois area have several toll roads you will likely encounter when driving your Dollar hire car.

The Illinois Tollway system includes five major routes:

• Jane Addams Memorial Tollway (I-90, Chicago to Rockford): US$2.75 to US$5.50
• Illinois Tri-State Tollway (I-94/I-294/I-80): US$2.35 to US$4.70
• Ronald Reagan Memorial Tollway (I-88, Chicago to Dixon): US$5.10 to US$10.20
• Veterans Memorial Tollway (I-355): US$3.80 to US$7.60
• Chicago Skyway (I-90/I-94 to Indiana border): US$4.80 to US$47.60

Illinois uses I-Pass and E-ZPass transponders, as well as a pay-by-plate system. Most toll gantries are cashless and automatically photograph your licence plate if no transponder is present.

Your Dollar hire vehicle comes equipped with an electronic toll device. At the counter, you can choose an unlimited toll package (typically US$11 to US$25 per day) or pay per use, where actual tolls plus administrative fees are billed to your card after the hire. Toll rates also vary by time of day: daytime rates apply from 6 a.m. to 10 p.m., and overnight rates from 10 p.m. to 6 a.m.

To collect your Dollar hire car in Chicago, you must present the following physical documents at the counter:

• A valid, original driving licence in the main driver’s name. If your licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic, you must also carry an International Driving Permit (IDP) alongside your original licence.
• A physical major credit card with the driver’s name printed on the card, in the main driver’s name, for the security deposit hold. Debit and prepaid cards are not accepted for the deposit.
• A valid passport or government-issued photo ID.
• Your booking confirmation or printed voucher.
• Round-trip flight or cruise tickets (required for visitors from outside the United States).

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the Dollar counter in Chicago. If you are adding an additional driver, that person must also be present with their own valid licence and ID.

Yes, all bookings made through Hola Car Rentals, including Dollar hires in Chicago, include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your hire.

Given that Chicago has multiple active toll roads, including the Tri-State Tollway, the Kennedy Expressway corridor, and the Chicago Skyway, this benefit can meaningfully offset your toll costs.

To claim your cashback after returning your Dollar hire in Chicago:

• Email [email protected] within 30 days of returning the vehicle.
• Use the subject line: Tolls Cashback, followed by your reservation number (for example, HOLA1000000).
• Attach your Hola Car Rentals booking confirmation, the signed hire agreement from the Dollar counter, and a receipt or statement showing the toll charges paid.
• Include your full name, travel dates, and the last 4 digits of the card used for the booking.

Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted.

When you collect your Dollar hire car in Chicago, the counter will place a temporary authorisation hold on your credit card as a security deposit. For standard vehicles in the United States, this hold is typically around US$300 to US$400, though the exact amount can vary based on the vehicle class, the specific Dollar location in Chicago, and the season.

A few important points:

• The hold is not a charge. It temporarily reduces your available credit and is released after you return the vehicle, though your bank may take up to 15 business days to reflect the release.
• You must present a physical major credit card with the driver’s name printed on the card. Debit cards, prepaid cards, and virtual cards are not accepted for the deposit at Dollar locations in Chicago.
• Premium or speciality vehicle classes may carry a higher hold amount.
• Bring a backup credit card in your name in case your primary card is declined.

Before swiping at the Dollar counter in Chicago, ask the agent to confirm the exact authorisation amount so there are no surprises.

Yes, Dollar applies a young driver surcharge in Chicago for renters between the ages of 21 and 24. The standard underage fee for Dollar (part of the Hertz group) is US$13.50 per hire day plus applicable taxes, with a maximum charge of US$189 plus taxes.

Additional restrictions apply to younger renters at Dollar locations in Chicago:

• Most vehicle classes are restricted to drivers aged 25 and older. Categories such as full-size, SUV, minivan, luxury, and premium vehicles are typically unavailable to under-25 renters.
• Economy, compact, and intermediate vehicles are generally the available options for younger drivers.
• The minimum age to hire at Dollar in Chicago is 21. Drivers under 21 cannot hire.

Illinois does not have a state law requiring hires to drivers under 21, unlike New York or Michigan, so the standard Dollar policy applies in Chicago. If you are 21 to 24, budget for the daily surcharge and confirm your vehicle class eligibility before booking.

Yes, one-way hires are generally available with Dollar in Chicago, but a drop-off fee may apply depending on your return location.

Here is what to expect:

• Returning to a different Dollar location within the Chicago metropolitan area, such as from O'Hare to a downtown location like 181 W Washington St or 2828 N Clark St, may not incur a drop-off fee, but this depends on the specific route.
• Returning to a different city or state will typically trigger a one-way drop-off fee. The amount varies by destination, vehicle class, and season.
• Cross-border one-way hires, such as from Chicago to Canada, may be restricted or carry significantly higher fees.

During the booking process, any applicable drop-off fee for your Dollar hire in Chicago will be shown under the section labelled as the amount due at destination. Review this before confirming your reservation. If the fee does not appear, no drop-off charge applies to that specific route. Changes to your return location after booking may reprice the hire and recalculate the fee.

If you drive through a cashless toll on a Chicago-area road in your Dollar hire without enrolling in a toll programme, you are automatically billed through the pay-by-plate system. Cameras photograph your licence plate and the toll is charged at the standard plate rate, which is slightly higher than the discounted I-Pass or E-ZPass rate.

The toll is linked to the vehicle registration and sent to Dollar. Dollar will then charge the toll amount to your credit card, along with an administrative processing fee, which can add up significantly if you use multiple toll roads during your Chicago hire.

To avoid unexpected post-hire charges on your Dollar booking:

• Ask about the unlimited toll package at the Dollar counter in Chicago. This typically costs US$11 to US$25 per day and covers all tolls incurred that day.
• If you decline the package, tolls will be billed per use plus administrative fees, and may appear on your card days or even weeks after you return the vehicle.
• Keep records of any toll roads you used during your Chicago hire in case you need to dispute a charge.

Ignoring toll bills can result in escalating penalties, so always ensure tolls are settled.

Dollar hires in Chicago follow a Full-to-Full fuel policy by default. This means you receive the vehicle with a full tank and must return it full to avoid additional charges.

To avoid fuel charges on your Chicago Dollar hire:

• At collection, verify the fuel gauge with the Dollar agent and confirm the starting level is recorded on your hire agreement. Take a photo of the dashboard showing the gauge and odometer.
• Refuel within approximately 10 miles of the return location before dropping off the car, whether at O'Hare or a downtown Chicago Dollar location.
• Keep your final fuel receipt showing the date, time, and station address in case of any dispute.
• For after-hours returns, leave the receipt in the key drop envelope and keep a photo of the full gauge on your phone.

If you return the Dollar vehicle in Chicago with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee. Some Dollar counter locations in Chicago may offer a prepaid fuel option; if you accept it, any unused fuel is generally non-refundable.

Yes, most bookings include travel assistance coverage provided by Terrawind Global Protection, and this applies to Dollar hires in Chicago as well. However, this benefit is available only to travellers who are not residents of the United States or Canada.

For eligible renters, the coverage typically includes:

• Travel insurance with medical cover for up to 5 passengers.
• Legal assistance in the event of an accident, which can be particularly useful if you are involved in an incident on Chicago expressways such as the Kennedy or the Tri-State Tollway.
• Compensation for luggage lost by the airline.
• Flight cancellation insurance.

If you need assistance during your Dollar hire in Chicago, contact Terrawind 24 hours a day, 7 days a week:

• Phone: +1 888 980 9992 (toll-free)
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your Hola Car Rentals confirmation number ready when you call. This coverage does not replace CDW/LDW for damage to the Dollar vehicle itself, nor does it cover third-party liability to others.

Chicago uses a precise numbered grid system that can be disorienting if you are not familiar with it, and it directly affects how you navigate your Dollar hire car around the city.

Key things to understand before driving in Chicago:

• The grid is centred at the intersection of State and Madison streets. Addresses indicate distance and direction from this point. For example, 1200 South is approximately two miles south of Madison Street (Roosevelt Road).
• North-south streets are numbered in 800s (Halsted is 800 West, Racine is 1200 West), and east-west streets are numbered in 400s or 800s. Navigation requires some mental maths if you are used to named or alphabetical street systems.
• Diagonal streets such as Lincoln Avenue, Milwaukee Avenue, and Northwest Highway cut across the grid and create complex multi-way intersections that can surprise drivers used to standard grids.
• The West Loop area has several abrupt one-way street changes that are not always intuitive, so rely on GPS navigation in your Dollar hire rather than instinct.
• The Jane Byrne Interchange, where I-90/94, I-290, and I-94 converge, is considered one of the most complex interchanges in the city and can be confusing for first-time visitors.

Using a GPS device or smartphone navigation is strongly recommended when driving your Dollar hire in Chicago.

Yes, you can add an additional driver to your Dollar hire in Chicago, either as part of your booking or at the counter during collection.

For Dollar (part of the Hertz group), the additional driver fee in Chicago is US$13.50 per hire day plus taxes, with a maximum charge of US$189 plus taxes, unless your booking confirmation explicitly states that an additional driver is included at no charge.

To add a driver at the Dollar counter in Chicago:

• The additional driver must be physically present at collection with a valid driver’s licence and photo ID.
• If their licence is not in English and does not use a Latin alphabet, they must also carry an International Driving Permit.
• Both the main driver and the additional driver must sign the hire agreement.
• The additional driver must meet the same minimum age requirements. Drivers aged 21 to 24 may be subject to a young driver surcharge on top of the additional driver fee.

Only drivers listed on the Dollar hire agreement in Chicago are covered by the vehicle’s protections, including CDW/LDW and liability cover. Anyone not named on the contract who drives the vehicle may void those protections.

Yes, renting a Dollar vehicle at Chicago O'Hare Airport typically involves additional fees and taxes beyond the base hire rate. These are standard charges applied at airport locations across the United States and are not unique to Dollar.

Common fees you may see on your Dollar hire agreement at Chicago O'Hare include:

• Airport Concession Recovery Fee (ACRF): a percentage-based surcharge that hire companies pass on to recover the cost of operating at the airport.
• Customer Facility Charge (CFC): a flat daily fee that funds the Multi-Modal Facility (MMF) at O'Hare where Dollar and all other hire brands are located.
• Illinois state and local taxes, which can add a significant percentage to the base rate at an airport location compared to off-airport Dollar locations in Chicago such as the West Loop or Lincoln Park.

If your booking confirmation shows taxes and fees as included, you should not be billed separately for those items at the Dollar counter in Chicago. If you are charged for something not listed on your confirmation, document it carefully and contact support after your hire is complete. Hola Car Rentals' No Extra Charges© Coverage may apply to undisclosed counter charges.