Dollar Car Hire in Canada

Hola Car Rentals is a premium partner of the leading car hire companies in Canada, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no excess (applies only to certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Canada.

No. With Hola Car Rentals, all costs and charges for your booking in Canada are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Canada charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

Yes, you will need several physical documents to pick up your Dollar hire car in Canada. All documents must be originals; digital copies are not accepted at the counter.

• A valid driver’s licence from your country of residence, physical and unexpired
• A passport or valid government-issued photo ID
• A major credit card in the main driver’s name, with the driver’s name printed on the card, for the authorisation hold
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driver’s licence uses a non-Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic), you must also carry an International Driving Permit (IDP) as a translation alongside your original licence. The IDP is not a standalone document and will not be accepted without the original licence.

Obtain your IDP in your home country before travelling to Canada, as it cannot be issued abroad.

Not always, but it depends on your licence. When hiring from Dollar in Canada, an IDP is strongly recommended if your driver’s licence is not in English and is not issued by an EU or EEA country.

An IDP is mandatory if your licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic. In that case, Dollar and other hire partners in Canada will require the IDP as a translation alongside your original licence.

Key points to keep in mind:

• The IDP is a translation booklet only; it is invalid without your original licence
• You must obtain the IDP in your home country before travelling to Canada
• If your licence is in English or uses a Latin alphabet, an IDP is generally not required but can still be useful as a precaution

Always carry both your original licence and your IDP together at the Dollar counter in Canada to avoid any issues at collection.

Highway 407 ETR is a privately operated, fully electronic toll highway spanning 108 km across the Greater Toronto Area in Ontario, Canada. It is the main toll road concern for Dollar hire car customers in the region, as GPS navigation may default to it for speed.

There are no cash booths on the 407 ETR or anywhere else in Canada. Tolls are collected by licence plate photography. When you drive through, the 407 ETR bills the Dollar hire company’s plate, and Dollar then passes the toll charges plus administrative fees to your credit card, typically four to six weeks after you return the vehicle.

Typical costs for a 25 km trip on the 407 ETR can reach approximately CAD 30, including the per-km toll, a trip charge, and a camera charge. Rates vary by zone, time of day, and whether it is a peak or off-peak period.

To avoid unexpected charges on your Dollar hire in Canada:

• Set your GPS to avoid tolls and use the free 400-series highways such as the 401, QEW, or 400
• Ask the Dollar counter about any toll programme enrolment options at collection
• Pay the 407 ETR directly online if you do use it, before the hire company is billed

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which applies to Dollar hires in Canada as well. You can get up to 5% of your total booking value back for tolls you paid during your hire, including charges from the Highway 407 ETR in Ontario or toll bridges in Quebec, Nova Scotia, and Prince Edward Island.

To claim your cashback after your Dollar hire in Canada:

• Email [email protected] within 30 days of returning the vehicle
• Use the subject line: Tolls Cashback, followed by your reservation number
• Attach your Hola Car Rentals booking confirmation, the signed hire agreement, and a receipt or statement showing the toll charges paid

The refund is calculated as the lesser of the actual tolls paid or 5% of your booking total. For example, if your booking total was US$600, the cap is US$30. If you paid US$18 in tolls, you receive US$18 back. Refunds are processed to your original payment method within 7 to 10 business days after approval.

Note that Tolls Cashback does not mean tolls are included in your booking. You still pay tolls normally during the hire and claim reimbursement afterwards.

Canada has limited toll roads compared to the United States, but Dollar hire car customers should be aware of a few key systems before driving in Canada.

The main toll concern is Highway 407 ETR in Ontario, which crosses the Greater Toronto Area. Beyond that, select bridges and roads in Quebec, Nova Scotia, and Prince Edward Island also charge tolls. All toll collection in Canada is cashless, using licence plate photography with no cash booths available.

Ontario's 400-series highways, including the 401, QEW, and 400, are free and can be used as alternatives to the 407 ETR.

When hiring from Dollar in Canada, you may be offered a toll programme at the counter:

• Flat-rate unlimited daily pass: approximately CAD 10 to CAD 15 per day, covering all tolls for that day regardless of usage
• Pay-per-use billing: actual toll amount plus an administrative fee per day the toll is used

If you do not enrol in any programme, Dollar will still be billed for any tolls via licence plate capture and will pass those charges plus administrative fees to your credit card weeks after the hire ends. Setting your GPS to avoid tolls is the simplest way to sidestep unexpected charges entirely.

When collecting a Dollar hire car in Canada, the counter will place a temporary authorisation hold on your credit card as a security deposit. This is not a charge; it temporarily reduces your available credit until the hold is released after you return the vehicle.

Typical security deposit holds for standard vehicles in Canada range from approximately CAD 300 to CAD 500. Some Dollar locations in Canada may require a minimum authorisation of around CAD 750, particularly at airport locations or for larger vehicle classes.

Important things to know about the deposit for your Dollar hire in Canada:

• Only a major credit card in the main driver’s name, with the driver’s name printed on the card, is accepted for the hold
• Debit cards, prepaid cards, and virtual cards are not accepted
• Premium or specialised vehicles may require a higher hold amount
• After you return the vehicle, the hold is released, but your bank controls when it appears back on your available credit, which can take up to 15 business days

Bring a backup credit card in your name in case your primary card is declined, and notify your bank of your travel to Canada to prevent fraud blocks on the authorisation.

Yes, you can add an additional driver to your Dollar hire in Canada, either at the time of booking or at the counter during collection. The additional driver must be physically present at the Dollar counter and must present a valid driver’s licence, along with an IDP if their licence uses a non-Latin alphabet.

Regarding fees for additional drivers at Dollar in Canada:

• Dollar charges approximately US$13.50 per hire day for an additional driver, with a maximum cap of US$189 plus applicable taxes
• If the additional driver is a spouse or domestic partner of a Dollar Express Rewards member, the fee may be waived depending on the location
• Some Hola Car Rentals rate plans include one additional driver at no extra cost; check your booking confirmation for the line that reads additional driver free of charge

Every person who may drive the vehicle in Canada must be listed on the hire agreement. An unlisted driver is not covered by the hire protections, including CDW or liability coverage. If you need to add a driver after collection, visit a Dollar branch in Canada to update the agreement, as this typically cannot be done by phone alone.

Yes, when hiring from Dollar in Canada, basic third-party liability cover is included by default. Canadian provincial law requires every vehicle on the road to carry third-party liability insurance, so this statutory cover follows the car and is included when you book through Hola Car Rentals.

This means you are covered for bodily injury and property damage you may cause to others while driving your Dollar hire in Canada. However, there are important distinctions to understand:

• The statutory liability included meets the provincial minimum requirement, but limits may be lower than what you would want in a serious accident
• You can purchase supplementary liability cover (LIS or SLI) at the Dollar counter in Canada to increase your protection up to higher limits
• Third-party liability does not cover damage to the Dollar hire vehicle itself; that requires CDW or LDW
• It also does not cover your personal injuries or belongings

If you want broader protection during your Dollar hire in Canada, consider adding supplementary liability at the counter and pairing it with CDW for vehicle damage cover.

No, the travel assistance benefit included with most Hola Car Rentals bookings does not apply to customers who are residents of Canada or the United States. This cover is designed for travellers hiring abroad and is provided through Terrawind Global Protection.

If you are visiting Canada from another country and hiring from Dollar, you may qualify for travel assistance, which typically includes:

• Medical cover for up to five passengers for non-pre-existing illnesses and accidents
• Legal assistance in the event of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

If you need assistance during your Dollar hire in Canada, for example after a breakdown on the Highway 401 or in a remote area, you can reach the Terrawind assistance line 24 hours a day at +1 888 980 9992 (toll-free). You can also contact them via WhatsApp at +1 208 910 1001 or by email at [email protected]. Have your Hola Car Rentals confirmation number ready when you call.

For roadside assistance specific to your Dollar vehicle in Canada, refer to the contact number listed on your hire agreement.

Dollar hire cars in Canada follow a full-to-full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.

To avoid fuel charges on your Dollar hire in Canada:

• Check the fuel gauge with the agent at collection and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge at collection
• Refuel within approximately 15 km of the Dollar return location so the gauge does not drop before you arrive
• Keep your final fuel receipt showing the date, time, and station address

If you return the vehicle below the recorded starting level, Dollar in Canada may charge you for the fuel shortfall at the partner’s refuelling rate, which is typically higher than the pump price, plus a refuelling service fee.

If the vehicle was not full at collection, ask the Dollar agent to record the exact level on the hire agreement and return it at that same level. Some Dollar locations in Canada may offer a prepaid fuel option at the counter; if you accept it, any unused fuel is generally non-refundable.

Yes, one-way hires are possible with Dollar in Canada, allowing you to pick up in one city and return in a different city. However, a drop-off fee typically applies and the amount varies depending on the route, distance, vehicle class, and season.

When booking a one-way Dollar hire in Canada through Hola Car Rentals:

• The drop-off fee is shown on the rate details page during checkout, listed under the section labelled to pay at destination
• This fee is not included in the prepaid rate and must be paid at the Dollar counter in Canada at collection
• Cross-border one-way hires between Canada and the United States may be restricted or carry higher fees; confirm with Dollar at the counter

Not every route between different cities in Canada incurs a drop-off fee. Short-distance routes between nearby locations may have no fee at all. Always review the to pay at destination section of your booking confirmation before finalising your reservation.

If the Dollar counter in Canada charges a drop-off fee that differs from what your confirmation shows, keep all paperwork and contact Hola Car Rentals support after the hire is complete.

Yes, a major credit card is required to hire from Dollar in Canada. The card must be in the main driver’s name, with the driver’s name physically printed on the card, and must have sufficient available credit to cover the security deposit hold.

Requirements for the credit card at your Dollar collection in Canada:

• Must be a major credit card with a line of credit, not a debit card or prepaid card
• Must be a physical card; virtual cards and digital wallets such as Apple Pay or Google Pay are not accepted for the deposit
• Must be in the main driver’s name with the name printed on the card
• Must have enough available credit to cover the hold, which in Canada typically ranges from CAD 300 to CAD 500 for standard vehicles

Even if you prepaid your Dollar booking in Canada through Hola Car Rentals, you are still required to present a physical credit card at the counter for the security hold. The hold is a temporary authorisation, not a charge, and is released after you return the vehicle.

Before travelling to Canada, notify your bank of your trip to prevent fraud blocks, and bring a backup credit card in your name in case your primary card is declined at the Dollar counter.

Yes, cross-border travel between Canada and the United States is possible with a Dollar hire, but it is not automatically permitted and must be explicitly authorised on your hire agreement before you depart.

If you are hiring from Dollar in Canada and plan to drive into the United States, or hiring in the US and driving into Canada:

• Request written confirmation on your hire contract at the Dollar counter that cross-border travel is permitted
• Do not assume it is included; driving across the border without authorisation can void your cover and result in penalties
• Every person who may drive the vehicle across the border must be listed as an authorised driver on the Dollar hire agreement

Documents you will need when crossing into Canada from the United States include a valid driver’s licence and a passport. If your licence uses a non-Latin alphabet, carry your IDP as well.

Note that one-way cross-border hires, for example picking up in the United States and dropping off in Canada with Dollar, may be restricted or subject to higher drop-off fees. Confirm the specific terms with the Dollar counter at the time of collection in Canada or the United States before finalising your plans.