Car Rental in Dallas

Hola Car Rentals is the only premium partner of the top car rental brands operating in Dallas, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected rental experience and peace of mind throughout your trip in Dallas.

No. With Hola Car Rentals, all costs and charges for your booking in Dallas are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Dallas charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the rental partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

At Dallas Fort Worth International Airport, all major rental brands including Avis, Hertz, Alamo, Enterprise, Budget, National, and others operate from a single consolidated Rental Car Center (RCC) located at 2424 E 38th St, near the airport's south entrance. The RCC is not within walking distance of any terminal.

After collecting your baggage, exit at the lower-level Ground Transportation or Rental Car Shuttle signs and board the free purple RCC shuttle, which runs every 8 to 15 minutes, 24 hours a day. The shuttle ride takes approximately 5 to 10 minutes.

Once at the RCC, proceed to your brand's counter to complete the agreement and collect your keys. Some brands such as Alamo also offer self-service kiosks to speed up the process.

Plan for at least 20 to 30 minutes from baggage claim to driving away under normal conditions. During peak periods, counter queues can extend the total time to 45 to 90 minutes, so factor this into your Dallas arrival schedule.

Counter hours at the Dallas DFW Rental Car Center vary by brand. As of early 2026, Avis and Budget operate 24 hours a day, while Enterprise, National, and Alamo are open from 6 AM to 11 PM daily.

If you arrive outside your brand's operating hours at the Dallas RCC, after-hours key drop is available for returns, but pickup may not be possible without prior arrangements. Some brands offer online check-in or kiosk options that can reduce wait time during staffed hours.

For returns, the Dallas DFW RCC accepts 24-hour key drops on the second level of the return area. Drop your keys in the large black key drop boxes, take all your belongings, and use the 24-hour shuttle on the same level to return to your terminal.

Always confirm your brand's specific hours on your booking confirmation before your Dallas arrival, especially if you are on a late-night or early-morning flight.

Dallas and the wider DFW metro area have an extensive cashless toll network. Cash booths are rare or nonexistent on most routes. The main systems you will encounter include the North Texas Tollway Authority (NTTA) with TollTag, TEXpress Lanes on highways such as the I-635 LBJ Managed Lanes and North Tarrant Express, and TxDOT's TxTag system.

Your Dallas rental vehicle comes equipped with an electronic toll device (transponder or plate-based billing). At the counter you have two options:

• Unlimited toll package: a fixed daily rate of approximately US$11 to US$25 per rental day, covering all toll usage during your rental
• Pay per use: the rental company bills you the actual toll amounts plus daily or administrative processing fees after the rental ends, which can appear on your card days or even weeks later

If you only plan to use one or two toll roads during your Dallas trip, pay-per-use may cost less. If you expect to drive frequently on Dallas highways such as the Dallas North Tollway or TEXpress Lanes, the unlimited package is usually better value.

There are no congestion charges or emissions zones in Dallas.

Yes, all Hola Car Rentals bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Dallas rental.

Given that Dallas toll costs typically run US$5 to US$20 per day on routes like the Dallas North Tollway or TEXpress Lanes, this benefit can meaningfully offset your toll expenses over a multi-day rental.

To claim your cashback after your Dallas trip:

• Email [email protected] within 30 days of returning the vehicle
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
• Attach your Hola Car Rentals reservation confirmation, the signed rental agreement, and a toll receipt or statement showing charges paid during the rental period

The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Submissions received after 30 days are not accepted, so file your claim promptly after your Dallas rental ends.

To collect your rental car in Dallas, you must present the following physical documents at the counter:

• Your original, unexpired driver's license (physical card, not a digital copy)
• A major credit card with your name printed on the card, in the main driver's name, for the security deposit hold
• A valid passport or government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original license. For licenses in English or other Latin-alphabet languages, an IDP is recommended but not strictly required at most Dallas counters.

The IDP is a translation document only and is never accepted without your original license. Obtain it in your home country before traveling to Dallas, as it cannot be issued abroad.

All documents must be physical. Digital versions shown on a phone or tablet are not accepted at Dallas rental counters.

Yes, a major credit card is required to rent a car in Dallas. Debit cards and prepaid cards are not accepted for the security deposit hold.

The credit card must be a physical card with the main driver's name printed on it and must have sufficient available credit to cover the hold, which is typically US$300 to US$400 for standard vehicles at Dallas locations. Premium or specialty vehicles may require a higher hold.

The hold is a temporary authorization, not a charge. It reduces your available credit until the rental company releases it after you return the vehicle. Your bank controls how quickly the hold disappears, which can take up to 15 business days.

Even if you prepaid your Dallas booking online, you must still present a physical credit card at the counter for the deposit. Digital wallets such as Apple Pay or Google Pay are not accepted for this purpose.

Bring a backup credit card in your own name in case your primary card is declined, as third-party cards are not permitted.

Yes, renting a car in Dallas involves several location-specific fees and taxes added on top of the base rental rate. These are particularly significant if you pick up at Dallas Fort Worth International Airport.

Common charges at the Dallas DFW Rental Car Center include:

• Airport concession recovery fee: typically 10 to 15% of the base rate, funding terminal operations
• Customer facility charge (CFC): approximately US$4.50 to US$6.00 per rental day
• City and state rental taxes: Dallas city limits can add up to 12% occupancy tax plus additional state surcharges

Picking up at an off-airport location, such as a branch near Irving or Plano, can reduce your total cost by 20 to 40% by avoiding airport-specific surcharges, though you will need to arrange your own transport from the terminal.

Your booking confirmation will show which taxes and fees are included in your prepaid rate and which are due at the Dallas counter. Review the confirmation carefully before pickup so there are no surprises.

Yes, drivers under 25 years old face a young driver surcharge when renting a car in Dallas. The minimum age to rent without a surcharge is 25 at most Dallas locations.

Drivers aged 21 to 24 can rent but will pay a daily underage fee. Typical surcharge amounts by brand at Dallas counters are:

• Avis, Budget, and Payless: US$13 per rental day, capped at US$65 per rental
• Hertz, Thrifty, and Dollar: US$13.50 per rental day, capped at US$189 per rental
• Alamo, National, and Enterprise: US$15 per rental day with no stated cap

In addition to the surcharge, drivers under 25 are restricted from renting most vehicle classes in Dallas. Economy, compact, and intermediate categories are generally available, while full-size, SUV, luxury, minivan, and convertible classes typically require the driver to be at least 25.

If you are from Latin America or the Caribbean and are aged 21 to 24, certain Avis and Budget rates booked through Hola Car Rentals may waive the underage fee. Check your booking confirmation to see if this exception applies to your Dallas reservation.

Yes, you can add an additional driver to your Dallas rental, either at no cost if your rate includes it or for a daily fee paid at the counter.

To add an additional driver at the Dallas pickup counter:

• The additional driver must be physically present at the counter with a valid driver's license and photo ID
• If their license is not in a Latin-alphabet language, they will also need an International Driving Permit
• Both the main driver and the additional driver must sign the rental agreement

If the additional driver fee is not included in your rate, typical daily charges at Dallas locations are:

• Avis, Budget, and Payless: US$13 per day, capped at US$65
• Hertz, Thrifty, and Dollar: US$13.50 per day, capped at US$189
• Alamo, National, and Enterprise: US$15 per day

Only drivers listed on the rental agreement are covered by the vehicle's protections such as CDW and liability coverage. Anyone who drives the Dallas rental without being named on the contract may void those protections entirely.

Dallas has some of the most complex highway layouts in the United States, and several interchanges are particularly challenging for first-time visitors.

Key routes to be aware of when driving in Dallas:

• I-35 splits into I-35E toward Dallas and I-35W toward Fort Worth well before the metro area. You must choose your direction early, as there is no unified north-south flow through the city
• The Dallas Horseshoe interchange at I-30 and I-35E spans 17 to 18 lanes across the Trinity River. It was rebuilt from the older Mixmaster design and now uses right-side exits rather than the left-side exits many drivers expect
• Columbia Parkway operates as a 6 to 7 lane arterial that cuts through residential neighborhoods into downtown Dallas, blending highway speeds with local access in a way that can catch unfamiliar drivers off guard

Dallas highways also feature ongoing construction and frequent lane closures. Local driving culture is notably aggressive, so allow extra time and stay alert to sudden lane changes and diverging exits. If you are arriving at Dallas Fort Worth Airport and heading downtown, confirm your route in advance using GPS navigation.

Yes, one-way rentals are possible from Dallas, but a drop-off fee may apply depending on your return location, the rental brand, and the vehicle class.

Common patterns for Dallas one-way rentals:

• Returning to another location within the Dallas metro area, such as from DFW Airport to a downtown branch, often carries no drop-off fee
• Returning to another Texas city such as Houston or Austin typically incurs a one-way fee that varies by distance and car class
• Long-distance or cross-state returns generally carry higher fees, and some routes or vehicle classes may not be permitted at all

The drop-off fee for your Dallas rental is shown during the booking process under the To Pay at Destination section on the rate details page. It is not included in any All Inclusive rate and cannot be prepaid.

If you change your return location after booking, the rental will be repriced and the drop-off fee may increase or new restrictions may apply. Always confirm the fee before modifying your Dallas reservation.

The standard fuel policy for Dallas rentals is Full to Full. You receive the vehicle with a full tank and must return it full to avoid additional charges.

To follow the Full to Full policy correctly during your Dallas rental:

• Check the fuel gauge with the agent at pickup and confirm the starting level is recorded on the rental agreement
• Take a photo of the dashboard showing the odometer and fuel gauge before leaving the Dallas counter
• Refuel within approximately 10 miles of the return location, whether that is the Dallas DFW Rental Car Center or another branch, so the gauge does not drop before you arrive
• Keep your final fuel receipt showing the date, time, and station address

If you return the vehicle below the recorded starting level, the rental company will charge you for the fuel shortfall at their own refueling rate, which is typically higher than pump prices, plus a service fee.

Fuel prices in the Dallas area tend to run 5 to 10% below the U.S. National average due to Texas's proximity to oil production, so refueling near the return point is generally straightforward and affordable.

Yes, most Hola Car Rentals bookings include travel assistance coverage provided by Terrawind Global Protection, and this applies to rentals picked up in Dallas as well. However, this benefit is not available to residents of the United States or Canada.

For eligible customers, the travel assistance coverage included with your Dallas booking typically covers:

• Medical coverage for up to 5 passengers for accidents and non-pre-existing illnesses
• Legal assistance in the event of a road accident
• Compensation for baggage lost by the airline
• Flight cancellation insurance

This coverage is particularly relevant in Dallas given the city's complex highway network, high-speed multi-lane freeways, and ongoing construction zones, where the risk of an incident is higher than in many other U.S. cities.

If you need assistance during your Dallas rental, contact Terrawind 24 hours a day by calling +1 888 980 9992 or via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

This coverage does not replace CDW or liability insurance for the rental vehicle itself. Check your booking confirmation for the exact terms and limits that apply to your Dallas reservation.