Alamo Car Rental
in Dallas

Hola Car Rentals is the only premium partner of the top car rental brands operating in Dallas, including Alamo, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected Alamo rental experience and peace of mind throughout your trip in Dallas.

No. With Hola Car Rentals, all costs and charges for your Alamo booking in Dallas are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Alamo counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Alamo counter in Dallas charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Alamo to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

After collecting your bags at DFW Airport, exit to the lower terminal level and follow signs to the shuttle bus pickup area. Take the rental car shuttle to the consolidated DFW Rental Car Facility at 2424 E 38th Street, located at the south end of the airport.

Once at the facility, proceed to the Alamo counter on the left side of the building to collect your agreement and keys. If you activated Alamo's Accelerated Check-in online before arriving in Dallas, you can skip the counter, print your agreement in advance, and show it at the exit booth along with your driver's license.

Allow extra time for the shuttle ride and counter processing, especially during peak travel periods. The full process from baggage claim to driving away typically takes 20 to 45 minutes depending on crowds.

The Alamo counter at Dallas Love Field Airport (DAL), located at 7366 Cedar Springs Rd, Dallas, TX 75235, is open daily from 6:00 AM to 11:59 PM.

If you are arriving on a late flight into Dallas, plan your arrival time carefully. Alamo requires you to pick up the vehicle during counter operating hours, as after-hours pickup is not available at this location. Rental companies will generally hold your booking for up to 24 hours from the original pickup time if your flight is delayed, so contact support if your arrival will be significantly late.

For pickups at DFW Airport, counter hours are not publicly specified, so confirm directly with Alamo or check your booking confirmation before traveling to Dallas.

Yes, after-hours returns are available for Alamo rentals at Dallas DFW Airport.

To return your vehicle, drive to the Rental Car Facility at the south end of DFW Airport and follow the blue signs to the second-level return area at N Garage Dr. Park as directed by the signage, then drop your keys in the large black key drop boxes located in the return area. Take all your belongings before leaving the vehicle.

After dropping off your Alamo car in Dallas, a 24-hour shuttle service runs from the Rental Car Facility back to the airport terminals, so you will not be stranded regardless of what time you return.

Take photos of the vehicle condition and fuel gauge before leaving, and keep your final fuel receipt. This protects you in case any post-rental charges appear on your statement after the Dallas rental closes.

Yes, all Alamo vehicles in Dallas come equipped with an electronic toll device, since Texas toll roads are almost entirely cashless with no cash booths available on most routes.

The Dallas and Fort Worth metro area has an extensive toll network managed by multiple authorities, including the North Texas Tollway Authority (NTTA) with TollTag, TxDOT with TxTag, and TEXpress Lanes on routes such as the I-635 LBJ Managed Lanes and North Tarrant Express. Typical daily toll costs in the Dallas area range from approximately US$5 to US$20 depending on how many toll roads you use.

At the Alamo counter in Dallas, you have two billing options:

• Unlimited toll package: a flat daily rate of approximately US$11 to US$25 per day, covering all tolls during the rental
• Pay per use: Alamo bills you the actual toll amounts plus daily administrative or processing fees after the rental ends, which can appear on your card days or even weeks later

If you plan to use your own transponder, inform the Alamo agent at the Dallas counter so they can deactivate the vehicle's default device and prevent duplicate charges. There are no congestion charges or emissions zones in Dallas.

To collect your Alamo rental in Dallas, bring the following physical documents to the counter:

• Your original, unexpired driver's license (physical card, not a digital copy)
• A major credit card in the main driver's name with the name printed on the card, for the security deposit hold
• Your passport or government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting Dallas from abroad

If your driver's license is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is required alongside your original license. For licenses in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and is not valid without your original license.

All documents presented at the Alamo counter in Dallas must be physical originals. Digital versions shown on a phone or tablet are not accepted. Debit and prepaid cards are not accepted for the security hold.

When you pick up your Alamo rental in Dallas, a temporary authorization hold is placed on your credit card. For standard vehicles in the United States, this hold is typically around US$300 to US$400, though the exact amount varies by vehicle class, rental location, and season.

This is not a charge. It is a temporary reduction in your available credit that is released after you return the Alamo vehicle in Dallas and the rental contract closes. Your bank or card issuer controls how quickly the hold disappears, and it can take up to 15 business days to reflect on your statement.

A few important points to keep in mind:

• Only a physical, major credit card in the main driver's name with the name printed on the card is accepted for the deposit
• Debit cards, prepaid cards, and virtual cards are not accepted
• Premium or specialty vehicle classes may require a higher hold amount
• Bring a backup credit card in case your primary card is declined

Even if you prepaid your Dallas booking online, you must still present a physical credit card at the Alamo counter for the hold.

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your Alamo rental in Dallas.

Given that the Dallas and Fort Worth area has one of the most extensive cashless toll networks in the United States, including the Dallas North Tollway, TEXpress Lanes, and I-635 LBJ Managed Lanes, toll costs can add up quickly. This benefit helps offset those expenses.

To claim your cashback after returning your Alamo vehicle in Dallas:

• Email [email protected] within 30 days of returning the car
• Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number]
• Attach your Hola Car Rentals confirmation, the Alamo rental agreement signed at pickup, and a toll receipt or statement showing charges paid during the rental

The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted.

Yes, renting an Alamo car at Dallas DFW Airport adds several mandatory fees on top of the base rate. These are standard airport rental charges and are not unique to Alamo.

Common fees at DFW Airport include:

• Airport concession recovery fee: typically around 10 to 12% of the base rate
• Customer facility charge (CFC): approximately US$4.50 to US$5.50 per rental day
• Texas state and local rental taxes

In total, airport fees and taxes at Dallas DFW can add roughly 25 to 35% to your Alamo base rate. These charges are standard for all rental brands operating from the consolidated DFW Rental Car Facility.

Your booking confirmation will show which taxes and fees are included in your prepaid rate and which are due at the Alamo counter in Dallas. If your confirmation states that taxes and fees are included, you should not be billed again for those items at pickup. Hola Car Rentals' No Extra Charges© guarantee protects you if any included item is incorrectly billed at the counter.

Yes, Alamo charges a daily young-driver surcharge for renters aged 21 to 24 in Dallas. The minimum age to rent without an additional fee is 25.

For Alamo in Dallas, the young-driver surcharge is US$15 per day plus applicable taxes, paid at the counter. This fee is in addition to the base rental rate and any other charges.

Drivers under 25 renting from Alamo in Dallas should also be aware of vehicle class restrictions. Most premium, full-size, luxury, convertible, and specialty categories are limited to renters aged 25 and older. Economy, compact, and intermediate classes are generally available to younger drivers.

The minimum age to rent from Alamo in Dallas is 21. Drivers aged 18 to 20 are not eligible to rent in Texas outside of New York and Michigan, where different state laws apply.

If you are between 21 and 24 and traveling from Latin America or the Caribbean, check whether your Hola Car Rentals confirmation shows an underage fee waiver, which is available on select Avis and Budget rates but does not apply to Alamo.

Yes, you can add an additional driver to your Alamo rental in Dallas, either as an included benefit or for a fee depending on your rate.

When the additional driver is not included in your booking, Alamo charges US$15 per day plus taxes for each extra driver in Dallas. This fee is paid at the counter and is not capped for longer rentals.

To add a driver to your Alamo agreement in Dallas:

• The additional driver must be physically present at the Dallas pickup counter
• They must present a valid driver's license (and an IDP if their license uses a non-Latin alphabet)
• Both the main driver and the additional driver must sign the rental agreement
• The additional driver must meet the minimum age requirement of 21 for Dallas rentals

Only drivers listed on the Alamo rental agreement are covered by the vehicle's protections, including CDW and liability coverage. If someone not listed on the contract drives the car in Dallas, coverage may be void and additional charges could apply. Check your booking confirmation to see whether an additional driver is already included in your rate.

Dallas has some of the most complex highway interchanges in the United States, and first-time visitors driving an Alamo rental car in Dallas should be prepared for a few specific challenges.

Key things to know before driving in Dallas:

• The High Five Interchange at I-635 and US 75 stacks five vertical levels and carries around 500,000 vehicles per day. Lane choices must be made early, as exits can appear from unexpected positions
• The Horseshoe Interchange at I-30 and I-35E spans 17 to 18 lanes and requires precise positioning to reach downtown Dallas without missing your exit
• I-35 splits into I-35E through Dallas and I-35W through Fort Worth. Choosing the wrong branch adds significant distance to your trip
• Texas frontage roads run parallel to most major freeways throughout Dallas. These one-way service roads require constant merging between the main lanes and local traffic, which is unfamiliar to drivers from most other countries and U.S. cities

Using GPS navigation is strongly recommended for your Alamo rental in Dallas, especially for first-time visitors navigating the DFW metro. Plan your lane position well in advance on multi-level interchanges, and allow extra time when driving during busy periods.

Alamo uses a Full-to-Full fuel policy for Dallas rentals. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

At pickup, check the fuel gauge with the Alamo agent and confirm the starting level is recorded on the rental agreement. Take a photo of the dashboard showing the odometer and fuel gauge before leaving the Dallas facility.

When returning your Alamo car in Dallas, refuel within approximately 10 miles of the return location at DFW Airport or Dallas Love Field so the tank does not drop below full before you arrive. Keep your final fuel receipt showing the date, time, and station address.

If you return the vehicle below the recorded starting level, Alamo may charge:

• A fuel shortfall at the partner's refueling rate, which is typically higher than retail pump prices in Dallas
• A refueling service fee on top of the fuel cost

For after-hours returns at DFW Airport, leave your fuel receipt in the key drop envelope and keep a photo of the full gauge on your phone as documentation in case a dispute arises after the Dallas rental closes.

Yes, most bookings made through Hola Car Rentals include travel assistance coverage provided by Terrawind Global Protection, and this applies to your Alamo rental in Dallas.

This is particularly relevant in Dallas, where the highway network is large and complex. If you experience a medical emergency, a serious accident on one of Dallas's multi-level interchanges, or a flight cancellation affecting your trip, the assistance service is available 24 hours a day.

Coverage typically includes:

• Travel insurance with medical coverage for up to 5 passengers
• Legal assistance in the event of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

To reach the assistance line, call +1 888 980 9992 (toll-free) or contact via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this travel assistance benefit does not apply to residents of the United States or Canada. It also does not cover damage to the Alamo rental vehicle itself (that is handled by CDW/LDW) or third-party liability (covered by LIS/SLI). Check your booking confirmation for the exact terms applicable to your Dallas rental.