Alamo Car Rental
in Texas

EASTER  45% OFF   

Hola Car Rentals is the only premium partner of the top car rental brands operating in Texas, including Alamo, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected Alamo rental experience and peace of mind throughout your trip in Texas.

No. With Hola Car Rentals, all costs and charges for your Alamo booking in Texas are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Alamo counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Alamo counter in Texas charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Alamo to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

Alamo operates at all major Texas airports, and the pickup process varies by location.

• Dallas-Fort Worth (DFW): Follow the blue rental car signs to the 2nd level of the Rental Car Facility at the south end of the airport. From baggage claim, take the shuttle to the Alamo counter to receive your agreement and keys.
• Houston George Bush Intercontinental (IAH): A shuttle pickup service is available from the airport terminal to the Alamo counter at 17300 Palmetto Pines, Houston, TX 77032.
• Austin-Bergstrom (AUS): Walk to the counter in the terminal or cross to the Rental Car Facility from the Barbara Jordan Terminal. No shuttle is required at this location.
• Houston Hobby (HOU): The shuttle bus stop is located outside Baggage Claim in the Shuttle Bus area. You can also use the touch-screen kiosk for Skip the Counter check-in, print a receipt-sized agreement, go directly to your car on the lot, and show the agreement and your driver's license at the exit booth.

Alamo also serves San Antonio (SAT), El Paso (ELP), Dallas Love Field (DAL), and Amarillo (AMA) airports across Texas. Counter hours at DAL and DFW run daily from 06:00 to 23:59.

To pick up your Alamo rental car in Texas, you must present the following physical documents at the counter:

• A valid, original driver's license in the main driver's name. If your license is not in English or uses a non-Latin alphabet (Arabic, Chinese, Japanese, Cyrillic), an International Driving Permit (IDP) is required alongside your original license.
• A major credit card with the driver's name printed on the physical card, used for the security deposit hold. Debit and prepaid cards are not accepted for the deposit.
• A passport or valid government-issued photo ID.
• Your booking confirmation or printed voucher.
• Round-trip flight or cruise tickets (required for visitors from outside the US).

At Houston Hobby (HOU), Alamo may ask customers without a US or Canadian license to provide additional documentation such as a passport. Holders of a Mexican driver's license may also need a valid voter registration card plus inbound and outbound travel documentation.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the Alamo counter in Texas.

Texas has one of the most extensive cashless toll networks in the United States, and this directly affects your Alamo rental across the state.

Major toll systems you will encounter include:

• North Texas Tollway Authority (NTTA) with TollTag, serving the Dallas-Fort Worth area including the Dallas North Tollway and TEXpress Lanes.
• Texas Department of Transportation (TxDOT) with TxTag, covering routes near Austin and statewide managed lanes.
• Harris County Toll Road Authority (HCTRA) with EZ TAG, covering Houston-area highways.

Cash booths are rare or nonexistent on most Texas toll roads. Your Alamo vehicle includes an electronic toll device (transponder or plate-based billing). At pickup, you have two options:

• Unlimited toll package: a fixed daily rate of approximately US$11 to US$25 per rental day, covering all toll usage during the rental period.
• Pay per use: the actual toll amount plus daily or administrative processing fees billed after the rental, sometimes weeks later.

If you drive a Texas toll road without enrolling in a program, Alamo will bill the toll via plate-based billing plus processing fees. For light toll use (one or two gantries), pay-per-use may cost less. For frequent metro driving in Dallas, Houston, or Austin, the unlimited package is usually better value.

Yes, all bookings include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your Alamo rental in Texas.

Texas has extensive cashless toll roads in Dallas-Fort Worth (NTTA TollTag, TEXpress Lanes), Houston (HCTRA EZ TAG), and Austin (TxTag), so toll costs can add up quickly, especially on metro highways. Estimated daily toll costs range from approximately US$5 to US$20 in Dallas and Houston, and US$3 to US$15 in Austin.

To claim your Tolls Cashback after your Alamo Texas rental:

• Email [email protected] within 30 days of returning the vehicle.
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number.
• Attach your Hola Car Rentals reservation confirmation, the signed Alamo rental agreement, and a toll receipt or statement showing charges paid during the rental period.

Refunds are issued to the original payment method used for your booking and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted. This benefit does not mean tolls are included in your booking; you still pay tolls normally and claim reimbursement afterward.

Yes, Alamo applies a young driver surcharge in Texas for renters between the ages of 21 and 24. Drivers under 25 pay an additional daily fee on top of the base rental rate.

Key points for young renters at Alamo locations in Texas:

• The minimum age to rent without a surcharge is 25.
• Drivers aged 21 to 24 can rent but will be charged a young-renter surcharge at the counter.
• Most vehicle classes are restricted to renters aged 25 and older. Categories such as full-size SUVs, minivans, luxury, premium, and convertible vehicles are typically unavailable to under-25 drivers. Economy, compact, and intermediate classes are generally the available options.
• Texas does not have a state law (unlike New York or Michigan) requiring rentals to drivers under 21, so the minimum age at Alamo Texas locations is 21.

The young-renter surcharge for Alamo, National, and Enterprise is US$15 per day plus applicable taxes, paid at the counter. Budget for this fee when comparing total rental costs across Texas airports such as DFW, IAH, AUS, or SAT.

When you pick up your Alamo rental car in Texas, the counter will place a temporary authorization hold on your credit card. This is not a charge; it reduces your available credit until the bank releases it after you return the vehicle.

Key details for Texas Alamo locations:

• Typical hold amount in the United States: approximately US$300 to US$400 for standard vehicles. Premium or specialty classes may carry higher holds.
• The hold must be placed on a major credit card with the driver's name physically printed on the card. Debit cards, prepaid cards, and virtual cards are not accepted for the deposit at Alamo in Texas.
• The card must be in the main driver's name and presented physically at the counter.
• After you return the vehicle, Alamo releases the hold, but your bank controls when the credit reappears on your account, which can take up to 15 business days.

To avoid issues at the Alamo counter in Texas, notify your bank of your travel dates, confirm international or in-person transactions are enabled, and bring a backup credit card in your name in case your primary card is declined.

Yes, after-hours returns are available at select Alamo locations in Texas, including Dallas-Fort Worth (DFW) and El Paso (ELP).

Here is how after-hours returns work at each location:

• DFW: Pull into the return area on the 2nd level of the Rental Car Facility at the south end of the airport. Collect all your belongings, then drop your keys in the large black key drop boxes provided. A 24-hour shuttle service is available to take you back to the terminals.
• ELP: Park as instructed in your booking confirmation and drop your keys in the designated dropbox. Details specific to your return are included in the confirmation email.

For after-hours pickups at ELP, follow the steps outlined in your confirmation email carefully. If you are returning at any Texas Alamo location outside standard hours, review your rental agreement for the exact instructions applicable to your drop-off point.

Under the Full-to-Full fuel policy, you must still return the vehicle with a full tank regardless of the return time. Refuel within approximately 10 miles of the return location and keep your receipt in case of any fuel dispute after the rental closes.

When renting from Alamo in Texas, two main types of coverage are relevant: one for the rental vehicle itself and one for third-party liability.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) covers damage to the Alamo vehicle from a collision, theft, or vandalism. A deductible may apply unless your booking confirmation explicitly states zero deductible. CDW and LDW do not cover damage you cause to other vehicles or people.

Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving the Alamo rental in Texas. Some US states require a minimum level of liability to be included, but not all do. Adding supplemental liability coverage (up to US$300,000) is strongly recommended for driving in Texas, particularly on busy metro highways in Dallas, Houston, and Austin.

Common exclusions to be aware of:

• Tires, wheels, undercarriage, and roof damage are often not covered by standard CDW.
• Prohibited use such as off-road driving, DUI, or unauthorized drivers voids coverage.
• Only drivers named on the Alamo rental agreement are covered.

Review your booking confirmation to confirm which coverages are included in your rate before arriving at the Alamo counter in Texas.

Yes, most bookings include travel assistance through Terrawind Global Protection, which can be useful if an unexpected situation arises during your Alamo rental in Texas, such as a medical emergency on a long highway drive between Dallas and San Antonio or an incident in a more remote part of the state.

Coverage typically includes:

• Travel insurance with medical coverage for up to 5 passengers.
• Legal assistance in case of an accident.
• Compensation for luggage lost by the airline.
• Flight cancellation insurance.

To reach assistance 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this benefit applies only to non-North American customers. Renters who are residents of the United States or Canada do not qualify for travel assistance coverage, regardless of which Alamo location in Texas they rent from.

This coverage does not replace CDW or LDW for damage to the Alamo vehicle, nor does it replace third-party liability insurance. Check your booking confirmation for the exact terms and limits that apply to your reservation.

Yes, you can add an additional driver to your Alamo rental in Texas, either as part of your rate or by paying a fee at the counter.

If your booking confirmation states that an additional driver is included, the first extra driver is added at no cost. If it is not included, Alamo charges US$15 per day plus applicable taxes for each additional driver in Texas.

Requirements for adding a driver at the Alamo counter in Texas:

• The additional driver must be physically present at pickup to show a valid driver's license and sign the rental agreement.
• If their license is not in English or uses a non-Latin alphabet, an International Driving Permit (IDP) is also required.
• The additional driver must meet the minimum age requirements. Drivers aged 21 to 24 may be subject to a young-driver surcharge.
• Only drivers listed on the Alamo agreement are covered by CDW, LDW, and liability protections while driving in Texas.

If you need to add a driver after pickup, visit an Alamo branch in Texas to update the agreement. Phone or chat requests alone are generally not sufficient to add a driver to an active rental contract.

Alamo rentals in Texas follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

Steps to follow for a smooth fuel return at Texas Alamo locations:

• At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement. Take a photo of the dashboard showing the gauge and odometer.
• During the rental, use the correct fuel type. Wrong-fuel incidents are not covered and may generate additional charges.
• Before returning the vehicle, refuel within approximately 10 miles or 15 kilometers of the return location, whether that is DFW, IAH, AUS, SAT, or another Texas airport.
• Keep the fuel receipt showing the date, time, and station address. For after-hours returns at locations like DFW or ELP, leave the receipt in the key envelope and keep a photo of the full gauge on your phone.

If you return the Alamo vehicle below the recorded starting level, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than retail pump prices, plus a refueling service fee. Returning the car full is always the most cost-effective option in Texas.

Yes, early pickup may be possible at Alamo locations in Texas, but it depends on vehicle availability at the specific counter and can affect your rental pricing.

Alamo rentals in Texas are based on a 24-hour rental day. If you pick up the vehicle earlier than your scheduled time, the rental period may be extended, which could result in an additional day charge if the total rental time exceeds your original booking window. In some cases, the contract estimate may appear higher at pickup but will adjust if you return the vehicle on time.

Key points to keep in mind:

• Early pickup is subject to availability at the Texas Alamo location, whether at DFW, IAH, AUS, HOU, or another airport.
• Alamo will generally hold your reservation for up to approximately 12 hours after the originally scheduled pickup time if you arrive late, but early arrivals are handled differently and depend on fleet availability.
• If you need to formally change your pickup time, modify the reservation in advance rather than simply arriving early, to avoid unexpected repricing at the counter.

Contact support before your trip if you anticipate a significant change to your Texas Alamo pickup schedule.

Yes, one-way rentals are generally possible with Alamo in Texas, allowing you to pick up in a Texas city such as Dallas, Houston, or Austin and return the vehicle in another state. However, a drop-off fee may apply depending on the route.

How one-way fees work for Alamo Texas rentals:

• Same-city airport to downtown: often no drop-off fee.
• Texas city to another Texas city: a drop-off fee typically applies and varies by distance and vehicle class.
• Texas to another US state: a drop-off fee usually applies and can be significant for long-distance routes.
• Cross-border rentals (US to Mexico or Canada): these are often restricted or require prior authorization from Alamo. Check your rental agreement for territory rules before driving across any border from Texas.

The drop-off fee for your specific Alamo route will be shown during the booking process under the section labeled as the amount due at destination. This fee cannot be prepaid and is paid directly at the Alamo counter in Texas at pickup.

If you change your drop-off location after booking, the fee may be recalculated. Always confirm the updated fee before making any mid-rental route changes with Alamo in Texas.