Car Hire Thrifty
in Newfoundland and Labrador

Hola Car Rentals is a premium partner of the leading car hire companies in Newfoundland and Labrador, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no excess (applies only to certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Newfoundland and Labrador.

No. With Hola Car Rentals, all costs and charges for your booking in Newfoundland and Labrador are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Newfoundland and Labrador charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Thrifty counter at St. John's International Airport (YYT) in Newfoundland and Labrador is located at 100 World Parkway, inside the main terminal. After collecting your baggage, follow the car hire signs to the counter area, where you will present your documents, sign the hire agreement, and receive your keys. No shuttle is required; the vehicle lot is a short walk from the counter.

Counter hours at this location are generally daily from 8:30 AM to 11:59 PM, with additional early-morning service from midnight to 2:00 AM on most days, making it one of the more flexible Thrifty locations in Newfoundland and Labrador. After-hours key drop is also available at St. John's Airport for returns outside staffed hours.

Thrifty also operates additional sites in St. John's (including 4 Craig Dobbin's Way and 220 Kenmount Road), as well as locations at Gander Airport, Deer Lake Airport (YDF), and Corner Brook. Off-airport locations such as Kenmount Road typically operate Monday to Friday, 8:00 AM to 5:00 PM, so confirm hours before planning a pickup there.

No, there are no toll roads anywhere in Newfoundland and Labrador, so Thrifty renters will not encounter any toll booths, electronic toll systems, or cashless toll charges during their trip.

Major routes such as the Trans-Canada Highway and the Outer Ring Road in St. John's are completely free to drive. There are no congestion charges, emissions zones, or city-centre fees in Newfoundland and Labrador either, unlike systems found in other regions.

Because no tolls apply within the province, you will not need to enrol in any toll programme at the Thrifty counter, and there is no risk of post-hire toll billing for driving within Newfoundland and Labrador. If your itinerary takes you to other Canadian provinces where tolls do exist, standard toll billing through your Thrifty hire agreement would apply in those areas.

To pick up a Thrifty hire car in Newfoundland and Labrador, you must present the following physical documents at the counter:

• A valid, original driver’s licence in the main driver’s name
• A major credit card with the driver’s name printed on the physical card, for the security deposit hold
• A valid passport or government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driver’s licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in other non-English scripts or languages, an IDP is strongly recommended. The IDP is a translation only and cannot be used without your original licence.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the Thrifty counter in Newfoundland and Labrador. Debit and prepaid cards are not accepted for the security deposit hold.

Yes, Tolls Cashback is included with all bookings made through Hola Car Rentals, including Thrifty hires in Newfoundland and Labrador.

Since Newfoundland and Labrador has no toll roads, you will not incur any toll charges while driving within the province. However, if your trip takes you to other Canadian provinces where tolls do apply, you can claim up to 5% of your total booking value back for tolls paid during the hire period.

To claim your cashback, email [email protected] within 30 days of returning the vehicle and include:

• Your Hola Car Rentals reservation confirmation
• A copy of the hire agreement signed at the Thrifty counter in Newfoundland and Labrador
• A receipt or statement showing the toll charges paid

Refunds are issued to the original payment method used for your booking and typically process within 7 to 10 working days after approval. Late submissions received after 30 days are not accepted.

When picking up a Thrifty hire car in Newfoundland and Labrador, a temporary authorisation hold will be placed on your credit card at the counter. For Canadian locations, this hold is typically in the range of CA$ 300 to CA$ 500, though some locations may require a minimum authorisation of approximately CA$ 750. The exact amount depends on the specific Thrifty location, the vehicle class, and the hire duration.

This hold is not a charge. It temporarily reduces your available credit and is released after you return the vehicle. Your bank or card issuer controls how quickly the hold disappears from your account, which can take up to 15 working days after the hire concludes.

To avoid issues at the Thrifty counter in Newfoundland and Labrador:

• Bring a physical major credit card with your name printed on it
• Ensure sufficient available credit to cover the hold plus any expected charges
• Notify your bank of your travel plans to prevent fraud blocks on in-person authorisations
• Bring a backup credit card in your name in case your primary card is declined

Debit cards, prepaid cards, and virtual cards are not accepted for the security deposit hold.

Yes, you can add an additional driver to your Thrifty hire in Newfoundland and Labrador, but the additional driver must be present at the counter at the time of collection with their own valid driver’s licence.

For Thrifty hires in Newfoundland and Labrador, the additional driver fee is approximately US$13.50 per hire day plus applicable taxes, with a maximum charge of US$189 plus taxes. Check your booking confirmation to see whether your rate already includes one additional driver at no extra cost, as some rates cover this.

Requirements for adding a driver at the Thrifty counter in Newfoundland and Labrador:

• The additional driver must be physically present at collection
• They must present a valid driver’s licence and any required IDP
• They must meet the minimum age requirements for the hire location
• Both the main driver and the additional driver must sign the hire agreement

Only drivers listed on the hire agreement are covered by protections such as CDW/LDW. If someone not named on the contract drives the vehicle, coverage may be void and additional charges could apply.

Thrifty hires in Newfoundland and Labrador follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

At collection, check the fuel gauge with the Thrifty agent and confirm the starting level is recorded on your hire agreement. Take a photo of the dashboard showing the odometer and fuel gauge before leaving the lot.

At return, refuel within approximately 15 km of the return location so the gauge does not drop below full before you arrive. Keep your final fuel receipt showing the date, time, and station address. If you are returning after hours at St. John's Airport, leave the receipt in the key drop envelope and keep a photo of the full gauge for your records.

If you return the vehicle below the recorded starting level, Thrifty may charge:

• A fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices
• A refuelling service or administrative fee

Returning the vehicle full is always the most cost-effective option for your Thrifty hire in Newfoundland and Labrador.

Yes, provincial law in Canada requires every hire vehicle to carry third-party liability cover, so a statutory minimum level of liability insurance is included by default when you hire through Thrifty in Newfoundland and Labrador.

This statutory liability follows the vehicle and covers bodily injury and property damage you may cause to others while driving. It does not cover damage to the Thrifty hire vehicle itself (that requires CDW/LDW) or your own personal injuries.

While the minimum required liability is included, you may wish to purchase supplementary liability cover (LIS/ALI/SLI) for higher limits. This is especially worth considering if you plan to drive extensively across Newfoundland and Labrador, where some routes are remote and incidents can be more complex to manage.

At the Thrifty counter in Newfoundland and Labrador, review your hire agreement carefully to confirm the liability limits included and decide whether additional cover suits your needs. Only drivers listed on the hire agreement are covered, so ensure all drivers are added at collection.

Yes, most bookings made through Hola Car Rentals include Travel Assistance provided by Terrawind Global Protection, and this applies to Thrifty hires in Newfoundland and Labrador. However, this benefit is available only to non-North American customers. Canadian and United States residents do not qualify for this cover.

For eligible renters, Travel Assistance can be especially valuable when driving in Newfoundland and Labrador, where some routes are remote and distances between towns can be significant. Core benefits typically include:

• Travel insurance with medical cover for up to 5 passengers
• Legal assistance in the event of an accident
• Compensation for baggage lost by the airline
• Flight cancellation insurance

If you need assistance during your Thrifty hire in Newfoundland and Labrador, contact the Terrawind assistance line 24 hours a day, 7 days a week at +1 888 980 9992, or via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Check your booking confirmation for the exact cover terms and limits that apply to your reservation.

Yes, one-way hires are possible with Thrifty in Newfoundland and Labrador, but a drop-off fee may apply depending on the route you select.

For example, returning a vehicle picked up at St. John's Airport (YYT) to Deer Lake Airport (YDF) or Corner Brook would typically be considered a one-way hire and may carry a repositioning fee. The exact amount depends on the specific route, vehicle class, hire dates, and Thrifty's availability at the return location.

When booking, the drop-off fee for your Thrifty hire in Newfoundland and Labrador will be shown under the "To pay at destination" section of the checkout screen if it applies. This fee cannot be prepaid and is settled at the counter when you collect the vehicle.

To avoid surprises:

• Confirm the drop-off fee during the booking process before completing your reservation
• Verify the fee matches your confirmation when you arrive at the Thrifty counter
• Note that changing your return location after booking may reprice the hire and recalculate the fee

Not all routes between Thrifty locations in Newfoundland and Labrador will incur a drop-off fee, so always check the details page for your specific itinerary.

If you arrive late for your scheduled Thrifty collection in Newfoundland and Labrador, your reservation will generally be held for up to 24 hours from the original collection time, provided you arrive during counter operating hours.

At St. John's Airport (YYT), the Thrifty counter operates late into the night on most days, which provides some flexibility for delayed arrivals. However, off-airport locations such as Kenmount Road in St. John's or the Corner Brook site typically close at 5:00 PM on weekdays, so a late arrival there could mean the counter is unstaffed.

If your flight is delayed:

• Delays of less than 24 hours from your original collection time are generally accommodated, but confirm you will arrive during staffed hours
• Delays of more than 24 hours should be reported to Hola Car Rentals support as soon as possible via WhatsApp at +1 (786) 999-8312 or by email at [email protected]

If you do not collect the vehicle within 24 hours of the original time and have not contacted support, the Thrifty booking in Newfoundland and Labrador may be forfeited with no refund. Always communicate delays promptly to protect your reservation.

Yes, a major credit card in the main driver’s name with the driver’s name printed on the physical card is required to collect a Thrifty hire in Newfoundland and Labrador. The card is used to place a temporary security deposit hold at the counter.

Debit cards, prepaid cards, and virtual or single-use card numbers are not accepted for the deposit hold at Thrifty locations in Newfoundland and Labrador. Even if you have prepaid your booking in full online, you must still present a physical credit card at the counter.

Tips to avoid issues at collection:

• Ensure the name on your credit card matches the name on your driver’s licence and hire agreement
• Confirm your card has sufficient available credit to cover the hold (typically CA$ 300 to CA$ 500 for standard vehicles in Canada)
• Notify your bank of your travel plans to prevent fraud blocks on in-person authorisations
• Bring a backup credit card in your own name in case your primary card is declined

Third-party cards (cards belonging to someone other than the main driver) are not accepted. If another person wishes to pay, they must be listed as the main driver on the Thrifty hire in Newfoundland and Labrador.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) cover reduces your financial liability for damage to the Thrifty hire vehicle in Newfoundland and Labrador in the event of a collision, theft, or vandalism. Whether CDW/LDW is included in your rate depends on the specific plan you selected when booking.

Check your booking confirmation to see whether CDW/LDW is listed and whether a deductible or excess applies. If a deductible is shown, that is the maximum amount you would pay out of pocket per covered incident. Some plans offer a zero-deductible option.

CDW/LDW for your Thrifty hire in Newfoundland and Labrador does not cover:

• Third-party liability (injury or property damage to others), that requires LIS/ALI/SLI
• Tires, wheels, undercarriage, or roof damage unless explicitly included
• Incidents involving unauthorised drivers not listed on the hire agreement
• Prohibited use such as off-road driving or driving under the influence

At the Thrifty counter in Newfoundland and Labrador, review your hire agreement to confirm CDW/LDW is active and note any exclusions. Report any incident immediately using the contact number on your hire agreement, as late reporting can invalidate cover.