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Frequently Asked Questions
What does my Hola Car Rentals booking with Thrifty in Gander include that other companies don't offer?
Hola Car Rentals is a premium partner of the leading car hire companies in Gander, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:
- Full vehicle coverage with no excess (applies only to certain rates and itineraries)
- Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
- Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Gander.
Will I face unexpected charges at the Thrifty counter in Gander when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Gander are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Gander charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
How does Thrifty airport pickup work at Gander International Airport (YQX)?
The Thrifty counter is not inside the Gander Airport terminal. The hire facility is located at approximately 1000 James Blvd (also referenced as 150 Armstrong Blvd), roughly 2 miles from the terminal, so a shuttle is required to reach it.
After collecting your baggage at Gander Airport (YQX), wait at the designated pickup area and contact the Thrifty location to arrange your shuttle transfer. The Thrifty airport location in Gander operates Monday through Friday, approximately 08:00 to 17:00, and is closed on weekends. Plan your arrival accordingly, as no after-hours pickup details are confirmed for this location.
Once at the Thrifty counter, present your booking confirmation, driver's licence, International Driving Permit (if required), passport, and a major credit card in the main driver's name for the security deposit hold.
Where is the Thrifty downtown location in Gander?
Thrifty operates a second location in Gander at 20 Memorial Drive East, in the city centre. This is the most frequently booked Thrifty location in Gander and is accessible directly at the counter without a shuttle.
The downtown Thrifty location in Gander is open Monday through Friday, approximately 09:00 to 17:00. Weekend hours are not confirmed, so if you plan to pick up or return your vehicle on a Saturday or Sunday, contact the location in advance to confirm availability.
This location is a practical option if you are not arriving by plane or if your hotel is closer to central Gander. At pickup, bring your booking confirmation, driver's licence, passport, and a physical major credit card in the main driver's name to cover the security deposit hold.
Are there toll roads on routes around Gander, Newfoundland, for a Thrifty hire?
No, there are no toll roads anywhere in Newfoundland and Labrador, including in and around Gander. The Trans-Canada Highway (Highway 1), which passes through Gander, is completely free to drive with no toll booths, electronic toll systems, or cashless toll lanes.
This means that when driving a Thrifty hire car in Gander and throughout the province, you will not encounter any toll charges, transponder requirements, or toll-related administrative fees. There are also no congestion charges or emissions zone fees in Gander or anywhere in Newfoundland and Labrador.
You do not need to enrol in any toll programme or purchase a toll pass for your Thrifty hire in Gander. Toll programmes offered by hire companies (such as daily transponder packages) are designed for regions with active toll roads and are not relevant here.
Does Hola Car Rentals offer Tolls Cashback for a Thrifty hire in Gander?
Yes, Tolls Cashback is included with all Hola Car Rentals bookings, including Thrifty hires originating in Gander. Since Newfoundland and Labrador has no toll roads, you will not incur toll charges while driving around Gander itself. However, if your trip takes you to other provinces or regions of Canada where tolls do apply, the cashback benefit covers those tolls too.
The benefit reimburses the lesser of the total tolls you paid or up to 5% of your total Hola Car Rentals booking value. To claim:
- Email [email protected] within 30 days of returning your Thrifty vehicle
- Include your Hola Car Rentals reservation confirmation, the signed hire agreement, and a receipt or statement showing toll charges paid
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
Refunds are issued to the original payment method and typically process within 7 to 10 working days after approval. Late submissions are not accepted.
What documents do I need to pick up a Thrifty hire car in Gander?
To collect your Thrifty hire in Gander, you must present the following physical documents at the counter:
- Your original, unexpired driver’s licence (physical card, not a digital copy)
- An International Driving Permit (IDP) if your licence is not in English or uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic. The IDP is a translation only and must be carried alongside your original licence
- A valid passport or government-issued photo ID
- A major credit card (Visa or Mastercard) in the main driver’s name, with the name printed on the physical card, for the security deposit hold
- Your booking confirmation
- Round-trip flight or travel tickets (required for visitors from outside Canada)
All documents must be physical originals. Digital or scanned copies are not accepted at the Thrifty counter in Gander. If your licence uses a non-Latin script, obtaining an IDP before you travel is strongly recommended, as it cannot be issued abroad.
Is there a young driver surcharge for Thrifty hires in Gander?
Yes, a young driver surcharge applies to Thrifty hires in Gander for drivers between the ages of 20 and 24. The fee is approximately GBP 11 per day and is paid at the counter when you pick up the vehicle.
Drivers under 20 years old may not be eligible to hire at all. If you are between 20 and 24 and plan to hire a Thrifty vehicle in Gander, budget for this daily surcharge in addition to your prepaid rate. The fee applies to each qualifying driver listed on the hire agreement.
Any additional driver who is also under 25 must be present at the Thrifty counter in Gander at pickup, show a valid driver’s licence, and sign the hire agreement. The young driver surcharge may apply to each additional driver who meets the age criteria. Confirm the exact daily amount with the Thrifty agent at the Gander counter, as rates can vary.
How much is the security deposit for a Thrifty hire in Gander?
When you pick up your Thrifty hire in Gander, the counter will place a temporary authorisation hold on your credit card as a security deposit. For hires in Canada, typical holds range from approximately GBP 180 to GBP 300, though some locations may require up to GBP 560 depending on the vehicle class and hire duration.
This hold is not a charge. It temporarily reduces your available credit and is released after you return the vehicle, though your bank may take up to 15 working days to reflect the release.
- Only a physical, major credit card in the main driver’s name is accepted for the deposit at the Thrifty counter in Gander
- Debit cards, prepaid cards, and virtual cards are not accepted
- Ensure your card has sufficient available credit to cover both the hold and any expected charges
- Notify your bank of your travel plans to prevent the authorisation from being flagged as suspicious
Bringing a backup credit card is always a good precaution when picking up at the Thrifty location in Gander.
What is the fuel policy for Thrifty hire in Gander?
Thrifty hires in Gander follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.
At pickup, check the fuel gauge with the Thrifty agent in Gander and confirm the starting level is recorded on your hire agreement. Take a photo of the dashboard showing the gauge and odometer before leaving the lot.
Before returning your vehicle, refuel within approximately 10 miles or 15 km of the return location. Gander is a smaller town in a rural area of Newfoundland, so plan your refuelling stop in advance rather than relying on finding a station immediately near the Thrifty drop-off point. Keep your final fuel receipt showing the date, time, and station address.
If you return the vehicle below the recorded starting level, Thrifty may charge you for the fuel shortfall at their refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee. Returning the tank full is always the most cost-effective option.
Does Travel Assistance cover a breakdown on the Trans-Canada Highway near Gander with a Thrifty hire?
Yes, most Hola Car Rentals bookings include Travel Assistance provided by Terrawind Global Protection, which can support you in situations such as a breakdown or medical emergency while driving the Trans-Canada Highway near Gander or anywhere in Newfoundland and Labrador.
Core benefits typically include:
- Travel insurance with medical cover for up to 5 passengers
- Legal assistance in case of an accident
- Compensation for baggage lost by the airline
- Flight cancellation insurance
To reach assistance 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Important: This benefit does not apply to Canadian or US residents. It is designed for travellers visiting from outside North America. It also does not cover damage to the Thrifty hire vehicle itself (that is handled by CDW/LDW) or third-party liability. Always check your booking confirmation for the exact terms applicable to your Gander hire.
Can I add an additional driver to my Thrifty hire in Gander?
Yes, you can add an additional driver to your Thrifty hire in Gander, either as part of your rate or by paying a fee at the counter.
For Thrifty hires in Gander, the additional driver fee is approximately US$13.50 per hire day plus taxes, with a maximum charge of US$189 plus taxes, if not already included in your rate. Check your Hola Car Rentals booking confirmation for the line item showing whether an additional driver is included at no extra cost.
Requirements for adding a driver at the Thrifty counter in Gander:
- The additional driver must be physically present at pickup
- They must present a valid driver’s licence and, if applicable, an International Driving Permit
- They must sign the hire agreement
- They must meet the minimum age requirements. Drivers aged 20 to 24 may incur a young driver surcharge of approximately GBP 11 per day
Only drivers listed on the Thrifty hire agreement in Gander are covered by the vehicle's protections such as CDW/LDW. Anyone not named on the contract who drives the vehicle may void coverage.
Can I pick up a Thrifty car in Gander and return it in another city?
Yes, one-way hires are possible with Thrifty, but a drop-off fee may apply depending on your return location. When booking a Thrifty hire originating in Gander, the Hola Car Rentals checkout will display any applicable drop-off fee under the "To pay at destination" section before you confirm.
A few important points for one-way hires from Gander:
- Cross-border travel to the contiguous United States is generally permitted with advance notice, but driving into Alaska, Yukon, Northwest Territories, Nunavut, or Mexico is not allowed
- Drop-off fees vary by route, distance, vehicle class, and season
- The fee is paid at the Thrifty counter and cannot be prepaid
- Changing your return location after booking may reprice the hire and recalculate the drop-off fee
If the Thrifty counter in Gander adds a drop-off fee that was not shown on your Hola Car Rentals confirmation, keep all paperwork and contact Hola Car Rentals support after the hire is complete. The No Extra Charges© guarantee may apply if the fee was not disclosed at booking.
What insurance is included with a Thrifty hire in Gander?
In Canada, including Gander, provincial law requires every hire vehicle to carry third-party liability insurance by default. This statutory liability is included when you hire through Hola Car Rentals, though you can purchase higher supplemental liability limits (LIS/ALI/SLI) if you want additional protection against claims from third parties.
Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the Thrifty hire vehicle itself. Whether CDW/LDW is included in your rate depends on the plan you selected. Check your Hola Car Rentals booking confirmation for the specific coverages listed.
Key points to review at the Thrifty counter in Gander:
- Confirm CDW/LDW is listed on your hire agreement and note any deductible that applies
- CDW/LDW does not cover third-party injuries or property damage to others
- Coverage applies only to drivers named on the hire agreement
- Prohibited uses such as off-road driving or driving under the influence void coverage
Review your full hire agreement at the Gander counter before signing to understand all inclusions and exclusions.
What are the counter hours for Thrifty in Gander and what happens if I arrive outside those hours?
Thrifty operates two locations in Gander with limited weekday hours. The airport location (approximately 1000 James Blvd near Gander International Airport YQX) is open Monday through Friday from approximately 08:00 to 17:00 and is closed on Saturdays and Sundays. The downtown Thrifty location at 20 Memorial Drive East is open Monday through Friday from approximately 09:00 to 17:00, with weekend hours unconfirmed.
If your flight arrives outside these hours or on a weekend, consider the following:
- Hire companies will generally hold your booking for up to 24 hours from the original pickup time if you are delayed
- If your delay exceeds 24 hours, contact Hola Car Rentals via WhatsApp at +1 (786) 999-8312 or email [email protected] as soon as possible
- No confirmed after-hours key drop or self-service return process is available at the Thrifty Gander locations, so plan your travel schedule around counter operating hours
Given that Gander is a smaller town in Newfoundland with limited service windows, it is strongly recommended to book a flight that arrives during weekday business hours to ensure a smooth Thrifty pickup experience.
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