About hiring a car at The Venetian Hotel, Las Vegas
Frequently Asked Questions
What does my Hola Car Rentals booking at The Venetian Hotel Las Vegas include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating at The Venetian Hotel Las Vegas, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip at The Venetian Hotel Las Vegas.
Will I face unexpected charges at the counter when I hire a car at The Venetian Hotel Las Vegas through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking at The Venetian Hotel Las Vegas are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter at The Venetian Hotel Las Vegas charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where exactly is the rental car pickup counter at The Venetian Hotel Las Vegas?
The rental car pickup counter at The Venetian Hotel Las Vegas is located inside the on-site self-parking garage on Level 3 Valet. You do not need to travel to the airport to collect your vehicle.
To reach the counter, take the guest elevators from the main hotel lobby or from the connected Palazzo side, then follow the signs towards the parking garage. The Hertz desk serves this location. If you are staying at The Palazzo tower, the counter is next to the Front Desk on the main lobby level.
This is a completely separate facility from Harry Reid International Airport's consolidated Rent-A-Car Centre, which is located at 7135 Gilespie Street, approximately 3 miles from the terminals. If your booking is assigned to the airport location, you would need to take a shuttle from baggage claim instead.
For rideshare drop-off, the closest access point to the rental area is the self-parking hub off Koval Lane.
What are the counter hours for car hire at The Venetian Hotel Las Vegas?
The rental car counter at The Venetian Hotel Las Vegas operates daily from 7:00 a.m. to 4:00 p.m. (Level 3 Valet). The connected Palazzo location has shorter hours, operating from 7:00 a.m. to 1:00 p.m. from the main lobby area.
These hours are significantly more limited than the airport's Rent-A-Car Centre, where some brands such as Avis operate 24 hours a day. If you need to pick up a vehicle outside of the staffed hours at The Venetian Hotel Las Vegas, you will need to arrange pickup at the airport location or plan your arrival accordingly.
After-hours vehicle returns may be available at some locations, but the hotel garage counter is limited to staffed hours for pickup. Always confirm the exact hours on your booking confirmation, as hours can change on holidays or during special events.
Are there toll roads near The Venetian Hotel Las Vegas?
No, there are no toll roads anywhere in Nevada, including the roads around The Venetian Hotel Las Vegas. All public highways, interstates, state routes, and local roads in Nevada are toll-free, so you will not encounter any toll charges during your hire.
Common routes you might drive from The Venetian Hotel Las Vegas, such as I-15, US-95, and SR-160 towards Valley of Fire, all cost US$0.00 in tolls. Nevada has no electronic toll systems such as E-ZPass, FasTrak, or SunPass, and there are no congestion charges or emissions zone fees either.
Note that state park entry fees (for example, US$10 per vehicle at Valley of Fire) are separate from tolls and are paid at park booths. Rental company toll programmes such as PlatePass or Avis e-Toll are unnecessary for driving within Nevada, though they may become relevant if you drive into California, where FasTrak cashless toll roads do exist.
Does Hola Car Rentals offer Tolls Cashback for rentals starting at The Venetian Hotel Las Vegas?
Yes, all bookings include Tolls Cashback, even for rentals starting at The Venetian Hotel Las Vegas where Nevada itself has no toll roads.
If you drive into neighbouring states such as California, where cashless toll roads do exist, you may pay tolls during your rental period. Hola Car Rentals will reimburse the lesser of the total tolls you paid or up to 5% of your total booking value.
To claim your cashback after returning the vehicle at The Venetian Hotel Las Vegas or any other location:
- Email [email protected] within 30 days of vehicle return
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
- Attach your Hola Car Rentals reservation confirmation, the signed rental agreement, and a receipt or statement showing toll charges paid
Refunds are issued to the original payment method used for your reservation and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.
What extra fees and taxes apply to car hire at The Venetian Hotel Las Vegas?
Hiring a car at The Venetian Hotel Las Vegas involves several layers of fees beyond the base rate, and it is important to understand them before you arrive at the counter.
Nevada-wide hire taxes and fees include:
- 10% state hire surcharge
- 6.85% Nevada state sales tax
- 2% Clark County sales tax
In addition, The Venetian Hotel Las Vegas applies a Hotel Concession and Commission Fee Recovery (HCFR) of up to 32% on top of the hire charges. This is one of the highest hotel concession fees on the Las Vegas Strip, exceeding rates at other Strip properties. This fee is charged because the hire counter is located on hotel property rather than at the airport.
By contrast, picking up at Harry Reid International Airport avoids the hotel concession fee but adds airport-specific concession recovery fees and customer facility charges instead. Your booking confirmation will show which fees are included in your prepaid rate and which are due at the counter under the total to pay at destination section.
What documents do I need to pick up a hire car at The Venetian Hotel Las Vegas?
To collect your hire car at The Venetian Hotel Las Vegas, you must present the following physical documents at the counter:
- Your original, unexpired driver’s licence in the main driver’s name
- A major credit card with the driver’s name printed on the card, in the main driver’s name, for the authorisation hold
- A valid passport or government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets (required for visitors from outside the United Kingdom)
If your driver’s licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory and must be carried alongside your original licence. The IDP is a translation only and is not accepted without the original licence.
All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at The Venetian Hotel Las Vegas counter or at any hire partner location.
How much is the security deposit for a hire car at The Venetian Hotel Las Vegas?
At The Venetian Hotel Las Vegas, the hire partner desk will place a temporary authorisation hold on your credit card at pickup. For standard vehicles in the United States, typical holds range from approximately US$300 to US$400, though the exact amount varies by hire brand, vehicle class, and season.
This hold is not a charge. It temporarily reduces your available credit and is released after you return the vehicle. Your bank controls how quickly the hold disappears from your statement, which can take up to 15 business days.
Important requirements for the deposit at The Venetian Hotel Las Vegas:
- The card must be a major credit card (Visa, Mastercard, Amex, etc.) with the driver’s name printed on it
- Debit cards, prepaid cards, and virtual cards are not accepted for the deposit hold
- The card must be in the main driver’s name
- You must have sufficient available credit to cover the hold plus any expected charges
Bring a backup credit card in case your primary card is declined. Even if you prepaid your booking online, a physical credit card is still required at the counter.
Can I return my hire car at The Venetian Hotel Las Vegas after hours?
After-hours returns at The Venetian Hotel Las Vegas are limited because the on-site counter operates only from 7:00 a.m. to 4:00 p.m. daily. The Palazzo counter closes even earlier at 1:00 p.m.
If you need to return your vehicle outside of staffed hours, you have a few options to consider:
- Return the vehicle to Harry Reid International Airport's Rent-A-Car Centre at 7135 Gilespie Street, where some brands such as Avis offer 24-hour drop-off
- Plan your return to arrive before the counter closes at The Venetian Hotel Las Vegas
- Contact your hire partner directly using the number on your hire agreement to confirm any after-hours key drop procedures available at the hotel garage
Keep in mind that the standard grace period for returns is typically 30 minutes past your agreed return time. If you return the car later than agreed without prior arrangement, additional hourly or daily charges may apply. Always confirm after-hours procedures with the hire partner before your trip ends.
Does travel assistance cover a breakdown near The Venetian Hotel Las Vegas?
Yes, most bookings include travel assistance coverage through Terrawind Global Protection, which can help in the event of an incident during your hire near The Venetian Hotel Las Vegas or anywhere during your trip.
This benefit is designed for situations such as a medical emergency, legal assistance following an accident, or compensation for luggage lost by the airline. It covers up to 5 passengers per event and includes:
- Travel insurance with medical coverage
- Legal assistance in case of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
To reach assistance 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Important: this benefit does not apply to residents of the United Kingdom or Canada. It also does not cover damage to the hire vehicle itself (that is handled by CDW/LDW) or third-party liability (covered by LIS/ALI/SLI). For vehicle breakdowns specifically, contact your hire partner's roadside assistance line listed on your hire agreement.
Can I add an additional driver to my hire at The Venetian Hotel Las Vegas?
Yes, you can add an additional driver to your hire at The Venetian Hotel Las Vegas, but the additional driver must be physically present at the counter at pickup with their own valid driver’s licence.
Whether the additional driver is free or paid depends on your rate:
- If your booking confirmation states additional driver included or additional driver free of charge, the first extra driver costs nothing
- If not included, Hertz charges approximately US$13.50 per hire day plus taxes, with a maximum cap of US$189 plus taxes
All additional drivers must meet the minimum age requirements. In Nevada, the standard minimum age is 25 for most hire partners, though drivers aged 21 to 24 may be accepted with a young-renter surcharge. Both the main driver and the additional driver must sign the hire agreement at The Venetian Hotel Las Vegas counter.
Only drivers listed on the hire agreement are covered by protections such as CDW/LDW. Anyone who drives the vehicle without being named on the contract may void your coverage.
What is the fuel policy for hire cars picked up at The Venetian Hotel Las Vegas?
The standard fuel policy for hires at The Venetian Hotel Las Vegas is Full to Full. You receive the vehicle with a full tank and must return it full to avoid additional charges.
At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on your hire agreement. Take a photo of the dashboard showing the odometer and fuel gauge before leaving The Venetian Hotel Las Vegas garage.
When returning the vehicle, refuel within approximately 10 miles or 15 kilometres of the return location so the gauge does not drop below full before you arrive. Gas stations are available east of The Venetian Hotel Las Vegas along Flamingo Road and Tropicana Avenue.
If you return the vehicle below the recorded starting level, you may be charged:
- A fuel shortfall at the hire partner's refuelling rate, which is typically higher than retail pump prices
- A refuelling service or administrative fee
Keep your final fuel receipt showing the date, time, and station address in case of any dispute. For after-hours returns, leave the receipt in the key envelope and keep a photo of the full gauge on your phone.
Can I pick up a car at The Venetian Hotel Las Vegas and return it at the airport?
Yes, one-way hires are possible, allowing you to pick up at The Venetian Hotel Las Vegas and return the vehicle at Harry Reid International Airport or another location, but a drop-off fee may apply depending on the route and hire partner.
For a same-city return such as The Venetian Hotel Las Vegas to the airport, a drop-off fee may or may not apply. The fee is route-specific and is set by the hire partner. During the booking process, any applicable drop-off fee will be listed under the to pay at destination section on the rate details page.
To return at the airport, use the Rent-A-Car Centre at 7135 Gilespie Street. After dropping off the vehicle, free shuttles run every 5 minutes back to the airport terminals. Some brands offer 24-hour drop-off at the airport, which is useful if your flight departs outside of The Venetian Hotel Las Vegas counter hours.
If you want to change your drop-off location after booking, contact support as changes may reprice your hire and recalculate any applicable drop-off fee.
What insurance options should I consider for a hire at The Venetian Hotel Las Vegas?
When hiring a car at The Venetian Hotel Las Vegas, two main types of protection are worth understanding before you arrive at the counter.
Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) covers damage to the hire vehicle itself from a collision, theft, or vandalism. A deductible or excess may apply unless your confirmation explicitly shows zero deductible. CDW/LDW does not cover damage you cause to other vehicles or people.
Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving. In Nevada, not all hire partners are required by state law to include minimum liability coverage, so it is strongly recommended to add supplementary liability (up to US$300,000) to your booking for The Venetian Hotel Las Vegas hire.
Key points to remember:
- CDW/LDW and LIS/ALI/SLI are separate protections and both are recommended
- Only drivers named on the hire agreement at The Venetian Hotel Las Vegas counter are covered
- Prohibited uses such as off-road driving or driving under the influence void both coverages
- Report any incident immediately using the number on your hire agreement
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