Car Hire
at Hartford Airport

Hola Car Rentals is the only premium partner of the top car hire brands operating at Hartford Airport, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip at Hartford Airport.

No. With Hola Car Rentals, all costs and charges for your booking at Hartford Airport are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter at Hartford Airport charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

At Hartford Airport (Bradley International, BDL), all hire car brands are consolidated in the Ground Transportation Centre (GTC) at 4 Schoephoester Road, Windsor Locks. You do not need a shuttle.

From Terminal A baggage reclaim, follow the Hire Car signs to level 2 near door 6, then take the covered Skybridge walkway directly to the GTC. The walk is approximately 725 feet, roughly two city blocks. If you arrive at Terminal B, a short shuttle connects you to Terminal A first.

Once inside the GTC, counters are located on multiple floors:

• Avis, Budget, and Payless: floor 2
• Enterprise, National, and Alamo: floor 3
• Hertz, Dollar, and Thrifty: floor 4

After completing paperwork at the counter, proceed to the ready-line vehicles on level 2. Be aware that signage inside the Hartford Airport GTC has been reported as confusing, particularly for locating the Payless booth, so allow extra time and ask GTC staff if needed.

At Hartford Airport, most hire car counters in the Ground Transportation Centre (GTC) open at 4:00 AM and close at approximately 11:59 PM daily. There is no overnight pick-up service, so if you arrive after midnight you will need to make prior arrangements directly with your hire brand.

After-hours vehicle returns are available 24 hours a day, 7 days a week for major brands at Hartford Airport. Simply return the vehicle to the GTC at 4 Schoephoester Road, lock it in the designated lot, and drop the keys and completed contract in the key drop box. Take all your belongings and keep a photo of the fuel gauge and odometer as a record.

Counter wait times at Hartford Airport tend to be longest during these windows:

• 6:00 AM to 9:00 AM
• 11:00 AM to 1:00 PM
• 4:00 PM to 7:00 PM
• Weekends and public holidays

Pre-reserving your vehicle and arriving outside peak hours can significantly reduce your wait at the Hartford Airport counter.

To collect your hire car at Hartford Airport, you must present all of the following physical documents at the GTC counter. Digital copies are not accepted.

• Valid, unexpired driver’s licence (original, not a photocopy)
• Passport or valid government-issued photo ID
• Major credit card in the main driver’s name, with the driver’s name printed on the physical card, for the authorisation hold
• Your booking confirmation or printed voucher
• Round-trip flight itinerary or proof of return travel

If your driver’s licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory at Hartford Airport alongside your original licence. The IDP is a translation only and cannot be used as a standalone document. Even if your licence is in a Latin alphabet but not in English, carrying an IDP is strongly recommended.

Obtain your IDP in your home country before travelling, as U.S. issuers such as AAA do not issue IDPs to non-U.S. licence holders.

Connecticut itself has no state-operated toll roads, so driving directly around Hartford Airport will not trigger any toll charges within the state.

However, if you drive from Hartford Airport into neighbouring states, you will encounter cashless electronic toll systems. Common examples include:

• New York: the Mario Cuomo Bridge, I-95 corridors, and the New York Thruway, all using E-ZPass
• Massachusetts: the Massachusetts Turnpike (I-90), also E-ZPass
• Rhode Island: I-95 toll gantries, E-ZPass based

Virtually all toll plazas in the North-east are cashless. If you drive through a toll without enrolling in your hire company’s toll programme, the hire company will receive a violation notice via licence plate photo and charge you the toll at the cash rate plus an administrative fee of roughly US$4.95 to US$6.95 per day, which is typically higher than paying directly.

At the Hartford Airport counter you can opt into a transponder programme such as TollPass (National, Alamo, Enterprise) at approximately US$3.95 to US$5.35 per usage day, or Budget’s e-Toll at US$6.95 per toll day. Tolls themselves are charged on top of the daily programme fee.

Hola Car Rentals includes Tolls Cashback on all bookings, reimbursing up to 5% of your total booking value for tolls paid during your hire. Submit your claim within 30 days of returning the vehicle.

Yes, a major credit card is required to hire a car at Hartford Airport. The card must be in the main driver’s name with the driver’s name physically printed on the card, and it must have sufficient available credit to cover the authorisation hold.

Typical deposit holds at U.S. airport locations range from approximately US$300 to US$400 for standard vehicle classes, though the exact amount is set by the hire company at the counter and may be higher for premium vehicles or longer hires.

Debit cards, prepaid cards, and virtual or single-use card numbers are not accepted for the security deposit at Hartford Airport. Even if you pre-paid your booking online, you must still present a physical credit card at the counter.

A few practical tips before arriving at Hartford Airport:

• Notify your bank of your travel dates to prevent fraud blocks on an in-person authorisation
• Bring a backup credit card in your own name in case your primary card is declined
• Confirm your card is enabled for in-person transactions in the United Kingdom

The hold is released after you return the vehicle, but your bank controls how quickly it clears, which can take up to 15 business days.

Yes, drivers aged 21 to 24 are subject to a young-renter surcharge at Hartford Airport. The fee is approximately US$25 per day and applies to a limited range of vehicle classes, generally economy through intermediate SUV.

Drivers under 21 cannot hire at Hartford Airport under standard policies. The minimum hire age in Connecticut (outside New York and Michigan) is 21, with the daily surcharge applying up to age 24.

Vehicle classes typically restricted to renters aged 25 and older include full-size sedans, minivans, vans, convertibles, luxury, and premium SUVs. If you are 21 to 24, stick to economy, compact, medium sedan, standard sedan, compact SUV, or intermediate SUV categories when booking at Hartford Airport.

One exception worth noting: certain Hola Car Rentals rates fulfilled by Avis or Budget waive the underage surcharge for the main driver aged 21 to 24 who is a citizen or resident of Latin America or the Caribbean, provided the waiver is explicitly shown on the booking confirmation. This applies only to eligible vehicle categories and does not extend to additional drivers.

All Hola Car Rentals bookings, including those picked up at Hartford Airport, include Tolls Cashback. This benefit reimburses up to 5% of your total booking value for tolls you pay during the hire period.

Because Connecticut has no toll roads, most toll charges for Hartford Airport renters occur when crossing into neighbouring states such as New York or Massachusetts. Whether you pay through your hire company’s transponder programme or receive a post-hire charge on your credit card, those toll amounts are eligible for the cashback.

To claim your Tolls Cashback after returning your Hartford Airport hire:

• Email [email protected] within 30 days of vehicle return
• Use the subject line: Tolls Cashback, followed by your reservation number (for example, HOLA1000000)
• Attach your Hola Car Rentals booking confirmation, the signed hire agreement, and a receipt or statement showing the toll charges paid
• Include your full name, travel dates, and the last 4 digits of the card used for the booking

Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted.

Yes, you can add an additional driver to your hire at Hartford Airport, but the additional driver must be physically present at the GTC counter at pickup with their own valid driver’s licence and any required identification.

Whether the fee is included depends on your rate. Check your booking confirmation for the line that reads "Additional driver free of charge." If it is not included, the daily fees at Hartford Airport are approximately:

• Avis, Budget, and Payless: US$13 per day, capped at US$65 per hire
• Hertz, Dollar, and Thrifty: US$13.50 per day, capped at US$189 per hire
• Alamo, National, and Enterprise: US$15 per day

For Avis, Budget, and Payless at Hartford Airport, additional drivers must generally be at least 25 years old. If the additional driver is 21 to 24, an underage surcharge may also apply or the driver may not be accepted depending on the brand’s policy.

Both the main driver and the additional driver must sign the hire agreement. Only drivers listed on the agreement are covered by protections such as CDW/LDW. If someone not named on the contract drives the vehicle, coverage may be void.

The coverage included in your hire at Hartford Airport depends on the rate plan you selected. It is important to review your booking confirmation carefully before arriving at the counter.

Most Hola Car Rentals rate plans for Hartford Airport include Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW), which reduces your financial liability for damage to the hire vehicle from a collision, theft, or vandalism. A deductible may still apply unless your confirmation explicitly states zero deductible. CDW/LDW does not cover damage to other vehicles or injuries to other people.

For third-party liability, which covers bodily injury and property damage you may cause to others, you can add Supplemental Liability Insurance (SLI/LIS/ALI) to your booking. At Hartford Airport this optional coverage is available at approximately US$16.25 per day with limits up to US$300,000. Some U.S. states require a minimum statutory liability, but not all do, so confirming your coverage before pickup is strongly recommended.

CDW/LDW and liability coverage are separate protections. Pairing both gives you the most complete protection for your Hartford Airport hire. Optional add-ons such as personal effects coverage and personal accident insurance are available at the counter but are not included by default.

Yes, after-hours vehicle returns are available 24 hours a day at Hartford Airport for major hire brands including Avis, Budget, Hertz, Alamo, and Thrifty.

To complete an after-hours return at Hartford Airport, follow these steps:

• Drive to the GTC at 4 Schoephoester Road, Windsor Locks, following the airport Hire Car Return signs
• Park and lock the vehicle in the designated return lot
• Drop the keys and your completed contract in the key drop box provided by your brand
• Take all personal belongings from the vehicle
• Take a photo of the fuel gauge and odometer before leaving as a record
• Keep your final fuel receipt if you refuelled nearby

Note that while returns are accepted after hours at Hartford Airport, counter staff are not present to inspect the vehicle until the next business day. Any damage or fuel discrepancy noted at that inspection may still result in a post-hire charge. Keeping photographic evidence of the vehicle's condition and fuel level at the time of return protects you in the event of a dispute.

The standard fuel policy for hires at Hartford Airport is Full to Full. You receive the vehicle with a full tank and must return it full to avoid additional charges.

At pickup at the Hartford Airport GTC counter, check the fuel gauge with the agent and confirm the starting level is recorded on your hire agreement. Take a photo of the dashboard showing the gauge and odometer.

Before returning your vehicle to the Hartford Airport GTC, refuel within approximately 10 miles of the return location so the tank does not drop below full during the drive back. Keep your final fuel receipt showing the date, time, and station address.

If you return the vehicle with less than a full tank, you may be charged:

• A fuel shortfall at the hire company’s refuelling rate, which is typically higher than the local pump price
• A refuelling service or administrative fee on top of the fuel cost

For after-hours returns at Hartford Airport, leave the fuel receipt in the key drop envelope and keep a photo of the full gauge on your phone. Some counter locations may offer a prepaid fuel option at pickup, but if you accept it, any unused fuel is generally non-refundable.

Yes, one-way hires are generally available at Hartford Airport, allowing you to pick up in Windsor Locks and return the vehicle to a different city or airport. However, a drop-off fee may apply depending on the route, hire brand, vehicle class, and season.

The drop-off fee is route-specific and is set by the hire partner. Common patterns include:

• Hartford Airport to a nearby city in the same region: a drop-off fee often applies and varies by distance
• Hartford Airport to a different state or distant city: a drop-off fee almost always applies
• Cross-border one-ways (for example, into Canada): often restricted or subject to higher fees; confirm with the hire brand before booking

During the booking process on the Hola Car Rentals website, any applicable drop-off fee will be shown on the rate details page under the "To pay at destination" section. Review your booking confirmation to verify the fee before arriving at Hartford Airport.

If you need to change your drop-off location after booking, contact support as soon as possible. Mid-hire route changes must be approved by the hire partner and may increase the fee or affect vehicle availability.

Yes, most Hola Car Rentals bookings, including those originating at Hartford Airport, include travel assistance provided by Terrawind Global Protection. However, this benefit applies only to non-North American customers. Residents of the United Kingdom and Canada do not qualify.

For eligible renters, the travel assistance coverage typically includes:

• Medical cover for up to 5 passengers for accidents and non-pre-existing illnesses
• Legal assistance in the event of a road accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

This is particularly relevant if you experience a medical emergency or accident while driving from Hartford Airport through Connecticut or into neighbouring states such as New York or Massachusetts.

To use the assistance, contact Terrawind 24 hours a day, 7 days a week before incurring expenses, as some reimbursements require prior authorisation:

• Phone (toll-free or collect): +1 888 980 9992
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your Hola Car Rentals confirmation number ready when you call. Travel assistance does not cover damage to the hire vehicle (that is CDW/LDW) or liability to third parties (that is LIS/SLI/ALI).