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VERIFIED REVIEWS

4.9
user review 1 user review 2 user review 3 +3368
3371 reviews
4.9 stars, 3371 reviews
4.9
user review 1 user review 2 user review 3 +3368
3371 reviews
4.9 stars, 3371 reviews
Holger Pfarr
Holger Pfarr
5 3 months ago
"By far cheaper than all rental car offers."
Sharon Radford
Sharon Radford
5 3 months ago
"Quick and easy"
Bill Harshbarger
Bill Harshbarger
5 4 months ago
"I really liked the reservation screen for pickup times...side by side let's you easy match pick-up drop off. The vehicles were the best price (discounted prices for European travelers in the US at thus writing), otherwise rental car prices are rather high these days. Insurance is about peace of mind. Hola is over the top covering many of those extras the agent wants you to buy. And toll coverage up to 5%. Super. Without human attendants anymore, it's complicated in the Bay Area and particularly expensive in Miami (!) Auto companies see it as an opportunity to sell you lots of Toll coverage. Finally, what I did not notice was, "not knowing what I was renting" which is often noticed just before you press 'book'. The question did not enter my mind, that's a good thing. Their AI agent, perfectly better. Very good advice. And I did have the need to cancel and rebook. With the app, effective and bug free. One refund was credited in a hour. Another may take a few days, but will post. Also the app will display prices in the currency you select. Looking forward to booking with Hola again"
תמיר מורוביץ
תמיר מורוביץ
5 6 months ago
"This is not the first time we’ve rented cars through Hola, and each time we’re absolutely satisfied! Their service is excellent — always available, providing immediate responses, quickly solving any issues with kindness, and handling everything directly with the rental companies when needed. Even when a refund was required, they took care of it fully without any hassle. The personal, reliable, and professional approach makes all the difference. A fantastic experience every time, and I’ll definitely keep renting through them and highly recommend them to everyone"
carl buckley (BMW R Nine T Scrambler)
carl buckley (BMW R Nine T Scrambler)
5 8 months ago
"Searching for two weeks car hire in Florida. Hola were very competitive against the group I wanted to book, the website was easy to use and confirmation received immediately"
Dwight Thompson
Dwight Thompson
5 5 months ago
"The experience was excellent, fast and easy with the least effort required to chose a car. From past experience the counter experience was favourable at Budget Miami Airport with no issues. This was the first time an agent at a rental desk did not try to sell me additional insurance or toll pass. My only concerns for this booking was the price gap was too high for standard cars compared to the basic cars."
Steve Hornby
Steve Hornby
5 3 months ago
"Very easy to book Very easy to pay And the best deal I could find by quite a long way Added price of mind was the 4.8 stars on trust pilot with 3000+ ratings"
mandy hughes
mandy hughes
5 7 months ago
"Unfortunately I had to cancel my booking with Hola Car Rentals for personal reasons. I was assisted by the Sales Manager Karen to do this. After completing the cancellation efficiently and promptly she went above and beyond to help me with several additional questions I had. Based on my experience I would highly recommend Hola Car Rentals Customer service and would definitely use them again. Their rental prices were very competitive too."
Natalia Vazquez Sotelo
Natalia Vazquez Sotelo
5 3 months ago
"I highly recommend Hola Car for their excellent service and great price. We arrived many hours late and were worried, but they answered all my questions immediately, even though it was a Sunday. Thank you so much for your help!"
Chris Burnham
Chris Burnham
5 3 months ago
"great prices easy to book definitely use again"
constanza cecchi
constanza cecchi
5 3 months ago
"The app is great and reliable. Although they try to add extra insurance when you arrive to pick up the car, you just have to insist and say no. Otherwise, everything is fine."
Alejandro Arenal
Alejandro Arenal
5 3 months ago
"Hola is amazing, has everything you need. Thanks"
Damien DE SOUSA
Damien DE SOUSA
5 3 months ago
"Easy and fast booking process"
Jason Bishop
Jason Bishop
5 5 months ago
"Excellent all round . Great price , great service and the insurance cover etc ticks every box . Customer service for a few odd questions were great and very quick response on what’s app . Highly recommended and will definitely use Hola again .. Thankyou. Ps … Car was great too 👌🏼👌🏼"
Oliver Streatfeild
Oliver Streatfeild
5 3 months ago
"Quick an easy booking option with the best prices, even better than booking direct. Plus you get add extras included - win / win situation."
Daniel Garcia
Daniel Garcia
5 3 months ago
"Good car and price"
Wheeling and dealing Uk
Wheeling and dealing Uk
5 2 months ago
"Cheap and easy to use covers all insurances etc seems to have been made easy"
차Mihye
차Mihye
5 3 months ago
"As a Korean, I used the app to rent a car in California. The Dollar Rent-a-Car employee at the San Francisco branch was rude and insisted I purchase additional insurance ($25 per day) because the insurance I purchased through the Hola app was inadequate. However, Hola insisted that the full coverage policy applied and helped me cancel the additional insurance I had purchased at the Dollar Rent-a-Car location. I'm satisfied with Hola's customer service, but I think the Dollar Rent-a-Car employee's practice of selling additional insurance needs to be addressed."
Nadav
Nadav
5 3 months ago
"Easy to use, great prices, all inclusive"
HaYoung Son
HaYoung Son
5 2 months ago
"Good price I like that they have all the insurance and additional driver included"
Mike Purkins
Mike Purkins
5 2 months ago
"So easy to book and a great price"
Jean-Francois WILMOTTE
Jean-Francois WILMOTTE
5 2 months ago
"Perfect, no problems at all and a very attractive price."
amarthi rivera
amarthi rivera
5 2 months ago
"👌 EXCELLENT"
Hong-Anh Ha
Hong-Anh Ha
5 2 months ago
"Looks good to me eith the inclusive rate. I hope I don’t get any unexpected additional costs upon pick up!"
Emily Edwards
Emily Edwards
5 2 months ago
"Awesome service"
JOSE LUIS MORA
JOSE LUIS MORA
5 2 months ago
"Excellent process, very easy"
K_Cantona95
K_Cantona95
5 2 months ago
"Excellent value for money!"
Ara Bermúdez
Ara Bermúdez
5 2 months ago
"Making my reservation on the website was super easy, and I received my confirmation immediately. The site is very user-friendly and even cheaper than the official website of the dealership where my car will be delivered."
Alexandra Robertson
Alexandra Robertson
5 2 months ago
"Found this site, all very straightforward and great price. Will let you know how it goes when I come back from Calgary, CA. Thank you"
Rania Yaqout
Rania Yaqout
5 2 months ago
"Excellent experience"
Ole Alnes
Ole Alnes
5 2 months ago
"It was easy to book and clear information about what was included in the price. Good prices and informative chat service."
teyo castro
teyo castro
5 2 months ago
"Everything was very quick and clear."
Artie Divin
Artie Divin
5 2 months ago
"Very easy to book and very cheap"
Cristian Francisco Pastore
Cristian Francisco Pastore
5 2 months ago
"Highly recommended, practical and straightforward. I will definitely use HOLA CAR RENTALS again."
Darren Storey
Darren Storey
5 2 months ago
"Very easy to book etc, made it all so much better"
Robert Agati
Robert Agati
5 2 months ago
"So quick so simple and unbelievably inexpensive. Wish I’d known about Hola sooner!!"
Roman “Xriuk” Hudylko
Roman “Xriuk” Hudylko
5 2 months ago
"The website is simple but essential, and most importantly, it works. They send you a voucher from the rental company."
Theo Pieters
Theo Pieters
5 2 months ago
"Best ever service I've experienced ! Well done !!!"
mrbstube
mrbstube
5 2 months ago
"Use easy to use and a great range of cars... Fingers crossed for the experience on arrival being as good as experience online"
amadeo aguilar
amadeo aguilar
5 2 months ago
"EASY AND FAST."
Cristian Barbero
Cristian Barbero
5 2 months ago
"The website format and information are very clear and accessible, with many options. I've checked several websites, and the price with all the coverage is excellent."
Nacho Zarco
Nacho Zarco
5 2 months ago
"Everything is very intuitive and easy when managing reservations. The only thing is that it doesn't work with Hotmail emails."
Patrick Brophy
Patrick Brophy
5 2 months ago
"So far so good"
Judy Winkin
Judy Winkin
5 2 months ago
"Easy and good deal"
Samantha de León
Samantha de León
5 2 months ago
"Accessing and booking vehicles is very easy; we'll just have to see how everything goes with the booking, but so far, so good :)"
Sonia Walls
Sonia Walls
5 2 months ago
"Very easy to book and competitive prices."
ju
ju
5 2 months ago
"Unbeatable price and very easy to book. Clear information."
Shaunte Meyers
Shaunte Meyers
5 2 months ago
"Very easy and accommodating"
denis dadoun
denis dadoun
5 2 months ago
"Very good. Easy."
David Garciarena
David Garciarena
5 2 months ago
"Easy to rent, best prices"
Jose J Rivera Indio Joe
Jose J Rivera Indio Joe
5 2 months ago
"Easy and convenient, plus low prices"
Tedesco Pablo Nicolas
Tedesco Pablo Nicolas
5 1 month ago
"Personalized attention via WhatsApp, prices better than the car rental companies themselves."
Phillip Moody
Phillip Moody
5 1 month ago
"Very easy process and added extras were well appreciated"
Richard Gardiner
Richard Gardiner
5 1 month ago
"booking process good, seems to have lots of inclusions"
sara l.
sara l.
5 2 months ago
"Super smooth experience with booking and afterwards! I had to make a smaller adjustment to the booking which was swiftly resolved by Simon via whatsapp."
Brigitte Willems-Haman
Brigitte Willems-Haman
5 1 month ago
"Arranged so quickly and easily, top service..!!!"
Joseph
Joseph
5 1 month ago
"Booking went smoothly"
Nathaniel Rosen
Nathaniel Rosen
5 1 month ago
"Quick, clear and easy to understand."
Esther Ng
Esther Ng
5 1 month ago
"Hops makes everything easy and convenient. I like the free travel insurance given too."
Oguzhan Cengiz
Oguzhan Cengiz
5 1 month ago
"Absolutely the best price."
Michael Parrish
Michael Parrish
5 1 month ago
"The selection of cars and location was great. Prices very reasonable, especially considering that insurance was included (a huge part of rental expenses if you don't have US car insurance). I liked that it was easy to use different pick-up and drop-off points."
Hesham Mohamed
Hesham Mohamed
5 1 month ago
"All done smoothly"
Kiran Sedoo
Kiran Sedoo
5 1 month ago
"Excellent prices and value for money. Top notch customer service and response time."
Jenny Phillips
Jenny Phillips
5 1 month ago
"Booking with Hola was easy and they offered more cars and variety and cheaper compared to other rental car sites."
Sant Ub
Sant Ub
5 1 month ago
"Very easy to use, good deal can be obtained!!!"
SERGIO BIAGETTI
SERGIO BIAGETTI
5 1 month ago
"The WhatsApp service is excellent and personalized. When you arrive at the rental agency, they try to sell you a bunch of extras that are already included, but when you show them you booked through Hola, they don't offer anything else; they just give you the vehicle and you don't pay anything. Renting a car through them is a guarantee."
Erik Carle
Erik Carle
5 1 month ago
"Hola Car Rentals company is best car rental company, and website is great."
Neil Flavin
Neil Flavin
5 1 month ago
"Quick hassle free booking with Hola. Always a pleasure 👍"
Tomáš Kreitl
Tomáš Kreitl
5 1 month ago
"We had a great experience renting a car here. The whole process was quick, smooth, and very efficient. The staff was professional and helpful, and the quality of the service exceeded our expectations. Everything was handled promptly, which made our trip much more comfortable. We would definitely recommend this service and use it again in the future."
Harri Hakovirta
Harri Hakovirta
5 1 month ago
"Booking is very easy😊"
Tif Shukla
Tif Shukla
5 1 month ago
"Very easy and straight forward"
mindaugas liumpa
mindaugas liumpa
5 1 month ago
"Easy to book"
RICCARDO CARAMASCHI
RICCARDO CARAMASCHI
5 1 month ago
"Great deals and easy booking! Highly recommended"
Lynne Mathias
Lynne Mathias
5 1 month ago
"Booking online was a streamline process, competitive prices and good choice of vehicles"
Valérie
Valérie
5 1 month ago
"Competitive rates and guarantees. A reliable and responsive company."
Asher Wagner
Asher Wagner
5 1 month ago
"It was an excellent experience to rent a car via HOLA the service was super."
s rajora
s rajora
5 4 weeks ago
"Easy booking easy handling and self explanatory app"
Shreya Bollineni
Shreya Bollineni
5 4 weeks ago
"It was seamless and I’m yet to see how it goes when I present my hola booking at the airport."
Annanii Garcia
Annanii Garcia
5 4 weeks ago
"The rental process was very simple. We got Hertz; the pickup is on Sunday, let's see how it is. It has very good reviews."
Keith Semple
Keith Semple
5 3 weeks ago
"Wow! My first booking with Hola didn’t just meet expectations — they absolutely exceeded them in every possible way. So much so, that I made another rental booking immediately. I’m not usually someone who takes the time to write reviews, but this experience was so exceptional that I felt compelled to share it. At first, I thought I had secured a great price — but when I carefully reviewed the list of inclusions, I was genuinely blown away. In fact, it almost seemed too good to be true. I found myself double- and triple-checking my bookings, convinced there must have been some sort of system error. But no — everything was exactly as promised, and more - with NO extra cost. What truly stood out was the reaction from others. When I shared the pricing and inclusions with the Avis desk at the airport, hotel staff, as well as family and friends, they were equally astonished. Several even asked for your details on the spot — which says everything about the incredible value and service you provide. One thing worthy of note. Avis offered upgrades which I refused on the grounds that it might change the underlying agreement and result in added costs - be careful of adding extras at the point of collection. Regardless, the vehicles reserved were excellent. You have now become my absolute first choice — my go-to destination for rentals without hesitation. Experiences like this are rare, and you’ve set a new benchmark for excellence. Please keep up the outstanding work — you’ve gained a loyal customer for life."
micah sioson
micah sioson
5 3 weeks ago
"The manager Kent is amazing at this location. Process time was fast, and he even pulled the car around for my grandma."
Carla Ocampo
Carla Ocampo
5 4 weeks ago
"Company with very good prices. Easy and quick booking process."
Mario Mejia
Mario Mejia
5 3 weeks ago
"An excellent experience, 100% recommended"
Michael Williamson
Michael Williamson
5 3 weeks ago
"Very easy great price"
vasilis ligdas
vasilis ligdas
5 3 weeks ago
"Great prices and customer service"
Okan DOGAN
Okan DOGAN
5 2 weeks ago
"​"Great app and excellent service! I had to change my plans and process refunds several times. Everything worked perfectly on the app, even for last-minute changes. The refund process is very easy and reliable. Thank you, Hola Car!""
Bj Virtue
Bj Virtue
5 2 weeks ago
"Booking was very easy, excited to cruise around on our holiday"
John Guevara
John Guevara
5 2 weeks ago
"Excellent service"
Tanner Blair
Tanner Blair
5 2 weeks ago
"Great car"
Hadar Blutrich
Hadar Blutrich
5 2 weeks ago
"Easy, fast, and no hidden fees."
Okan Doğan
Okan Doğan
5 2 weeks ago
"Şöyle yazabilirsin: > Booking process was smooth and easy. So far, everything looks very good, and the insurance coverage seems strong and clearly explained. Bir tık daha doğal kısa versiyon: > Smooth and easy booking process. So far, everything looks very good, and the coverage options seem clear and solid."
Daniel Koh
Daniel Koh
5 2 weeks ago
"The plantform offers a great customer experience. I look forward to a similar experience with the car."
Anne J Harris
Anne J Harris
5 2 weeks ago
"Good price, easy to use."
Joel Reculard
Joel Reculard
5 2 weeks ago
"Attractive prices and comprehensive insurance"
Daniel Woods
Daniel Woods
5 2 weeks ago
"Hola Car rentals can’t be faulted. The pricing for an Avis car rental was significantly lower than from the actual Avis rental site. At first I was honestly nervous about booking, but not issue could be found in the entire process. If booking through Hola, ensure you take the confirmation paperwork with you to provide to the rental car company. Avis’ system didn’t register the additional driver but the confirmation email was used and they added the extra driver saving hundreds. Toll refunds are swift and instructions can be given using the WhatsApp AI chat bot. Collection location was Avis LAX Will be using Hola again"
Ruth. Hwee Yan
Ruth. Hwee Yan
5 2 weeks ago
"A variety of choices was available. Looking forward to picking up the car!"
Kendal Keung
Kendal Keung
5 1 week ago
"Super easy to book. We accidentally booked the wrong car to begin with and with the no cancellation fee it made it easy for us to cancel and book the right car!"
Kerem Camas
Kerem Camas
5 1 week ago
"Perfect!"
Graham Dopheide
Graham Dopheide
5 1 week ago
"Easy to use, and makes comparison from different providers easy. Also clearly shows what is, and what isn't included, and rates are good"
Anant Patel
Anant Patel
5 1 week ago
"Excellent price"
Handy Hermawan
Handy Hermawan
5 1 week ago
"Fast easy and great discounts"
Kerry Durrant
Kerry Durrant
5 1 week ago
"Nice and Easy process - got travel insurance too with the booking also !"
Marika Camilleri
Marika Camilleri
5 1 week ago
"Definitely the cheapest car hire option available in Hawaii"
amelie vincent
amelie vincent
5 1 week ago
"Booking on Hola Car Rentals was so easy. Highly recommend!"
emre k
emre k
5 5 days ago
"great prices, smooth transaction, clear cost breakdown. seems great"
orin sae
orin sae
5 4 days ago
"friendly user (via web) low prices good conditions"
Lee-Anne Duncan
Lee-Anne Duncan
5 3 days ago
"Easy to navigate Hola Car Rental site, made choosing a hire hassle free"
Akshay Baheti
Akshay Baheti
5 2 days ago
"The reservation experience was very simple and convenient. The website is well designed. Disclaimer: I still have to actually use the reservation and drive though!"
Akos Bernat
Akos Bernat
5 2 days ago
"Very good prices"
H.M. F.
H.M. F.
5 yesterday
"The third party rental car company charged us after returning the car for additional services that we hadn't agreed to. Hola's service team went above and beyond to help us get a refund for these charges. It’s exemplary for a car rental broker to stand up for its customers like this. We’re grateful and will always book through Hola in the future. Not just because they have very affordable deals and great value for money, but above all because they’re there for their customers! Benchmark!"

About hiring a car with Budget in Los Angeles

Budget operates from the LAX Consolidated Rent-A-Car Facility at 5251 W 98th Street rather than from any terminal building, so the first step after collecting luggage is finding the purple "Rental Car Shuttles" signs and boarding the Budget courtesy bus. Shuttle frequency ranges from every 5 to 25 minutes depending on traffic, and the ride itself can run 10 to 40 minutes through the airport loop — international arrivals clearing immigration and customs should plan on 120 to 150 minutes from touchdown to driving away. Los Angeles freeways rely on FasTrak, an electronic tolling system; Budget offers a daily e-Toll package that covers actual toll charges for a flat rate, which is worth considering if you plan to use the 110, 105, or 91 express lanes. Fuel in the LA area typically runs around US$ 6 per gallon, so refilling before return is cheaper than paying Budget's fuel service rate. At pickup, Budget places an authorisation hold of around US$ 200 on a credit card in the primary driver's name — no debit cards are accepted. Drivers whose licence uses a non-Latin script (Arabic, Chinese, Japanese, Cyrillic) must also present an International Driving Permit alongside the original licence; a Latin-script licence from any country is sufficient on its own.

Best Car Rental Deals

4.5/ 5
Hyundai Venue

Hyundai Venue | Automatic

SMALL

or Small similar

5 2 Automatic
From $ 30.69 / day
4.5/ 5
Volkswagen Jetta

Volkswagen Jetta | Automatic

SEDAN

or Sedan similar

5 3 Automatic
From $ 31.87 / day
4.5/ 5
Mazda CX 50

Mazda CX 50 | Automatic

SUV

or SUV similar

5 2 Automatic
From $ 34.54 / day
4.5/ 5
Chrysler Pacifica 7 Passengers

Chrysler Pacifica 7 Passengers | Automatic

MINIVAN

or Minivan similar

7 4 Automatic
From $ 41.79 / day
4.5/ 5
Ford Mustang Convertible

Ford Mustang Convertible | Automatic

CONVERTIBLE

or Convertible similar

4 2 Automatic
From $ 65.91 / day

Frequently Asked Questions

What does my Hola Car Rentals booking with Budget in Los Angeles include that other companies don't offer?

Hola Car Rentals is the only premium partner of the top car hire brands operating in Los Angeles, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

  • Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
  • Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
  • Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
  • No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Los Angeles.

Will I face unexpected charges at the Budget counter in Los Angeles when I book through Hola Car Rentals?

No. With Hola Car Rentals, all costs and charges for your booking in Los Angeles are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Los Angeles charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

  • Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
  • Usage-based charges (tolls, fuel shortfall, traffic fines)
How do I get from the LAX terminal to the Budget counter in Los Angeles?

After landing in Los Angeles, the Budget counter is not inside any terminal. All major hire brands, including Budget, operate from the Consolidated Rent-A-Car facility (ConRAC), which is located off-airport.

To get there, follow these steps after baggage claim:

  • Exit to the Lower/Arrivals level of your terminal
  • Walk to the centre median and look for the purple "Rental Car Shuttles" signs
  • Board the Budget shuttle, which runs frequently day and night at no cost
  • The shuttle ride to ConRAC typically takes 10 to 20 minutes depending on loop traffic
  • Once inside ConRAC, go to the Budget counter, then follow signs to your vehicle row

Plan for 15 to 25 minutes total from the terminal curb to the Budget counter in Los Angeles, not counting any queue time at the desk. During peak hours or after international flights, allow additional time.

What documents do I need to pick up a Budget hire car in Los Angeles?

To collect your Budget hire car in Los Angeles, you must present the following physical documents at the counter:

  • A valid, original driver’s licence in the main driver’s name
  • A passport or government-issued photo ID
  • A major credit card with the driver’s name printed on the card, in the main driver’s name, for the security deposit authorisation hold
  • Your booking confirmation

If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory. For other non-English licences, an IDP is strongly recommended to avoid disagreements at the Los Angeles Budget counter.

All documents must be physical originals. Digital copies or photos on a phone are not accepted. Debit and prepaid cards are not accepted for the security deposit. Bring a backup credit card as well, in case your primary card is declined.

Are there toll roads near Los Angeles and how does Budget handle them?

Yes, toll roads exist in and around Los Angeles, and your Budget hire vehicle will include an electronic toll device or a plate-based billing system to handle them automatically.

The main toll facilities you may encounter include:

  • Express Lanes on I-10 and I-110 in the Los Angeles area, with dynamic pricing of approximately US$0 to US$10 per day depending on usage
  • Orange County toll roads (SR-73, SR-241, SR-261, SR-133), which are fully cashless and cost approximately US$5 to US$15 per day

At the Budget counter in Los Angeles, you will typically be offered two options:

  • An unlimited toll package at approximately US$11 to US$25 per hire day, covering all toll usage during your hire
  • Pay-per-use billing, where actual tolls plus administrative processing fees are charged to your card, sometimes weeks after the hire ends

You may also opt out and pay tolls directly through the toll agency's website. If you plan to use your own compatible transponder, notify the Budget agent at pickup so the vehicle's default device can be deactivated to avoid duplicate charges.

Can I get cashback on tolls paid during my Budget hire in Los Angeles?

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your hire, including tolls on Los Angeles area express lanes and Orange County toll roads used with your Budget vehicle.

To claim your cashback after returning your Budget car in Los Angeles:

  • Email [email protected] within 30 days of returning the vehicle
  • Use the subject line: Tolls Cashback, followed by your reservation number
  • Attach your Hola Car Rentals reservation confirmation, the hire agreement signed at the Budget counter, and a toll invoice or statement showing charges paid

The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted. This benefit does not mean tolls are included in your rate; you still pay tolls normally and claim reimbursement afterwards.

Is a credit card required to pick up a Budget car in Los Angeles?

Yes, a physical major credit card in the main driver’s name, with the driver’s name printed on the card, is required at the Budget counter in Los Angeles to cover the security deposit hold.

Key points to keep in mind:

  • The card must be a major credit card with a line of credit, not a debit card, prepaid card, or virtual card
  • The name on the card must match the main driver’s name on the hire agreement
  • Digital wallets such as Apple Pay or Google Pay are not accepted for the deposit hold
  • The hold temporarily reduces your available credit; for a standard vehicle in the United States, expect a hold of approximately US$300 to US$400
  • The hold is released after you return the Budget vehicle, though your bank may take up to 15 business days to reflect the release

Even if you prepaid your Los Angeles Budget booking online, you must still present a physical credit card at pickup. Bring a backup card in your name in case your primary card is declined.

How much is the young driver surcharge at Budget in Los Angeles?

Yes, a young driver surcharge applies if you are between 21 and 24 years old when picking up a Budget hire in Los Angeles. Drivers under 21 are generally not eligible to hire in California.

For Budget in Los Angeles, the standard underage fee is US$13 per hire day plus applicable taxes, with a maximum charge of US$65 plus taxes for the hire period.

Additional restrictions apply to young drivers at Budget in Los Angeles:

  • Most premium, luxury, full-size SUV, minivan, and convertible vehicle classes are restricted to renters aged 25 and older
  • Economy, compact, intermediate, and compact SUV categories are typically available to renters aged 21 to 24

One exception: if you are aged 21 to 24 and hold a passport from Latin America or the Caribbean, certain Hola Car Rentals rates with Budget in Los Angeles may waive the underage fee for the main driver. This waiver must appear explicitly on your booking confirmation to apply at the counter.

Can I add an additional driver to my Budget hire in Los Angeles?

Yes, you can add an additional driver to your Budget hire in Los Angeles, but the additional driver must be physically present at the counter during pickup with their own valid documents.

Requirements for each additional driver at the Budget counter in Los Angeles:

  • A valid, original driver’s licence
  • A passport or government-issued photo ID
  • An International Driving Permit (IDP) if their licence is not in English or uses a non-Latin alphabet
  • The additional driver must be at least 25 years old for Budget in Los Angeles

If the additional driver fee is not included in your rate, Budget charges US$13 per hire day plus taxes, with a maximum of US$65 plus taxes. Check your booking confirmation to see whether an additional driver is already included at no extra cost.

You cannot add a driver remotely or after pickup without returning to the Budget location in Los Angeles with both the main driver and the additional driver present. Only drivers listed on the hire agreement are covered by the vehicle's protections.

What is the fuel policy for Budget hires in Los Angeles?

Budget hires in Los Angeles follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

To avoid extra fees on your Los Angeles Budget hire:

  • Check the fuel gauge with the agent at pickup and confirm the starting level is recorded on the hire agreement
  • Take a photo of the dashboard showing the odometer and fuel gauge before leaving the lot
  • Refuel within approximately 10 miles of the return location so the gauge does not drop before you arrive
  • Keep your final fuel receipt showing the date, time, and station address

If you return the Budget vehicle in Los Angeles with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than the pump price, plus a refuelling service fee. The starting level recorded on the agreement is what counts, so always verify it matches what you see on the dashboard before driving away.

Does travel assistance cover me if my Budget car breaks down on a Los Angeles freeway?

Yes, most Hola Car Rentals bookings include travel assistance provided by Terrawind Global Protection, which can help in situations such as a breakdown or accident on a Los Angeles freeway during your Budget hire.

Coverage typically includes:

  • Medical assistance for up to 5 passengers for non-pre-existing conditions
  • Legal assistance in the event of an accident
  • Compensation for luggage lost by the airline
  • Flight cancellation insurance

To get help 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your full name, your Hola Car Rentals confirmation number, your location on the Los Angeles freeway or road, and a brief description of the situation ready.

Important: this travel assistance benefit does not apply to residents of the United States or Canada. It also does not cover damage to the Budget hire vehicle itself, which is handled separately by CDW/LDW coverage. Always contact the assistance line before incurring expenses, as some reimbursements require prior authorisation.

How long does it take to get from the LAX terminal to driving away in a Budget car in Los Angeles?

Getting from your arrival terminal at LAX to driving away in your Budget car in Los Angeles takes longer than many renters expect, because the Budget counter is located at the off-airport ConRAC facility, not inside any terminal.

Realistic time estimates from touchdown:

  • Domestic passengers: approximately 60 to 90 minutes, or 90 to 120 minutes during peak hours or with checked bags
  • International passengers: approximately 120 to 180 minutes, and up to 3 to 4 hours during peak periods due to customs and immigration

From the terminal exit, the breakdown is roughly:

  • 5 to 15 minutes to walk to the centre median and find the purple "Rental Car Shuttles" signs
  • 10 to 25 minutes for the Budget shuttle ride to ConRAC depending on loop traffic
  • 10 to 45 minutes at the Budget counter for paperwork and vehicle assignment
  • 5 to 20 minutes to exit the vehicle lot

Plan your Los Angeles itinerary with this buffer in mind, especially if you have a tight schedule after landing.

Can I pick up my Budget car at a downtown Los Angeles location instead of LAX?

Yes, Budget has branch locations in downtown Los Angeles and other neighbourhoods, which you can choose as an alternative to picking up at LAX.

Key differences between a downtown Los Angeles Budget location and the airport:

  • Downtown locations are typically smaller with a narrower vehicle selection, especially for late-day pickups
  • No shuttle is required; locations are often reachable on foot from nearby hotels or by a short rideshare
  • Downtown Budget locations may avoid some airport-specific fees such as the airport concession recovery fee
  • Counter hours at city locations are generally shorter than the extended hours at the LAX ConRAC facility
  • LAX is better suited if you are arriving by plane and want to drive immediately, while a downtown pickup may suit you better if you plan to rest first and start driving the next day

When booking, select the specific Los Angeles Budget location that matches your plans. Your booking confirmation will show the exact address and hours for the location you choose.

What happens if I return my Budget car in Los Angeles after hours?

After-hours returns are possible at the Budget facility in Los Angeles, but you should confirm the specific key-drop process before your hire ends.

General steps for an after-hours return at the Los Angeles Budget location:

  • Return the vehicle to the same ConRAC facility where you picked it up, following signs from the airport roads
  • Use the key-drop box at the rental centre if the counter is closed
  • Take photos of the vehicle's condition, fuel gauge, and odometer before leaving
  • Keep all paperwork and any fuel receipts
  • Free shuttles from ConRAC back to the LAX terminals run 24 hours a day

Be aware that when you drop the car outside staffed hours, the Budget hire agreement remains open until an agent inspects the vehicle. Any damage or fuel shortfall noted at inspection will still be charged to your card. The standard grace period for returns is typically 30 minutes beyond your scheduled return time; returning significantly late may result in additional day charges. Confirm the exact after-hours policy for your Los Angeles Budget location on your hire agreement.

Is CDW insurance included in my Budget hire in Los Angeles?

It depends on the rate plan you selected when booking your Budget hire in Los Angeles. Some Hola Car Rentals rate plans include Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) coverage, while others do not.

Check your booking confirmation to see whether CDW or LDW is listed under your included protections. If it is included, it reduces your financial liability for damage to the Budget vehicle from a collision or covered event, subject to any deductible shown on your confirmation.

Important limitations of CDW/LDW on your Los Angeles Budget hire:

  • It covers damage to the hire vehicle only, not injuries or damage you cause to other people or their property
  • Tires, wheels, undercarriage, and roof damage are often excluded unless a specific add-on is purchased
  • Coverage applies only to drivers listed on the Budget hire agreement
  • Driving outside permitted areas or in violation of the hire terms can void the coverage

For third-party liability protection, a separate LIS/SLI/ALI policy is needed. If you are unsure what is included in your Los Angeles Budget booking, review the rate details on your confirmation before pickup.

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