Avis Car Hire
in London

Hola Car Rentals is the only premium partner of the leading car hire companies in London, giving you exclusive access to our All Inclusive+ rate. This rate offers additional benefits that no other company can match:

• Full vehicle coverage with no excess (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance, covering up to GBP 100,000 for a maximum of 5 passengers in case of medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this at no extra cost, guaranteeing you a unique car hire experience with full protection and peace of mind throughout your trip in London.

No. With Hola Car Rentals, all costs and charges for your booking in London are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in London charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

Yes, the London Congestion Charge can apply to your Avis hire car if you drive into central London during charging hours.

The London Congestion Charge is an urban driving fee applied to vehicles entering the central zone. If your Avis hire begins or travels through a zone where this charge applies, the cost will be added to your hire as required by local regulations.

• The Congestion Charge applies on weekdays and some weekends during set hours in the central London zone
• Charges are typically processed via number plate recognition, so no manual payment is needed at a booth
• If you do not pay and Avis is billed, you will receive a post-hire charge on your credit card, often with an administrative processing fee added

Before driving into central London, confirm with the Avis counter whether your vehicle is already enrolled in any charge-payment programme, and ask how the charge will be billed to you. Keeping a record of your routes helps you verify any post-hire charges that appear on your statement.

To collect your Avis hire car in London you must bring a set of physical documents. Digital copies are not accepted at the counter.

• Your original, unexpired driver’s licence (physical card, not a photo on your phone)
• A major credit card in the main driver’s name with the driver’s name printed on the card, for the security deposit hold
• Your passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets (required for visitors from outside the UK)

If your driver’s licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), you must also carry an International Driving Permit (IDP) alongside your original licence. The IDP is a translation only and is not valid without the original licence.

For visitors driving in London on a non-GB licence, many countries allow driving on a full, valid foreign licence for up to 12 months depending on your status and origin. Check official UK government guidance before travel to confirm your entitlement. The Avis counter in London will verify all documents at pick-up, so bring every item listed above as a physical original.

Not always, but it depends on your licence. For your Avis hire in London, an IDP is mandatory if your driver’s licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic script. In that case you must carry both the IDP and your original licence at all times.

If your licence is in English or uses a Latin alphabet, an IDP is recommended but not strictly required for most visitors driving in London. However, official UK guidance should be checked before travel, as entitlement rules can vary based on your country of origin and residency status.

• The IDP is a translation booklet only. It is invalid without your original licence
• Obtain your IDP in your home country before travelling. It cannot be issued abroad
• All documents presented at the Avis counter in London must be physical originals. Digital versions are not accepted

If you are unsure whether your licence qualifies, consult official UK government sources or contact the Avis location in London before your pick-up date.

Yes, Tolls Cashback is included with every booking, and it applies to toll charges you pay during your Avis hire in London, including the London Congestion Charge, the M6 Toll if you travel outside London, and any other cashless road fees incurred during your hire period.

Hola Car Rentals reimburses the lesser of the total tolls you paid or up to 5% of your booking total. For example, if your booking total is US$ 500, the cap is US$ 25. If you paid US$ 18 in tolls, you receive US$ 18 back. If you paid US$ 40, you receive US$ 25.

To claim your cashback after returning your Avis vehicle in London:

• Email [email protected] within 30 days of vehicle return
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
• Attach your Hola Car Rentals reservation confirmation, the Avis hire agreement, and a receipt or statement showing the toll charges paid
• Include your full name, travel dates, and the last 4 digits of the card used for your booking

Refunds are processed to your original payment method within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.

If you drive your Avis hire car from London towards the West Midlands or the North of England, you may encounter the M6 Toll, a 26-mile cashless motorway running from Junction 3a at Coleshill Interchange to Junction 11a near Wolverhampton.

• The M6 Toll uses a zoning system. A car without a toll account pays GBP 10.30 for all three zones or GBP 8.30 for two zones
• Pricing varies by vehicle type and time of day. Peak hours carry higher rates than off-peak periods
• The road operates as a cashless system using number plate recognition, so no cash booth is available

Because the M6 Toll is fully electronic, your Avis hire plate will be captured automatically. If you do not pay directly, Avis will be billed and will pass the charge to you, typically with an administrative processing fee added on top.

Ask the Avis counter in London whether your vehicle is enrolled in any toll programme and how M6 Toll charges will be handled. Keeping your receipts and noting which zones you used will help you verify any post-hire charges and support a Tolls Cashback claim if applicable.

When you collect your Avis hire car in London, the Avis counter will place a temporary authorisation hold on your credit card. This is not a charge but it reduces your available credit until your bank releases it after the hire ends.

For London and the wider UK, the typical hold for a standard car at Avis is approximately GBP 300 to GBP 400. However, the exact amount can be higher for premium or speciality vehicles, longer hires, or specific airport locations.

• Only a major credit card in the main driver’s name with the driver’s name printed on the card is accepted for the deposit. Debit cards and prepaid cards are not accepted
• Virtual or digital-only card numbers are not accepted. You must present the physical card at the Avis counter in London
• Ensure your card is enabled for international transactions and that your available credit covers the hold plus any expected charges
• After you return the vehicle, Avis releases the hold. Your bank controls when it reappears on your available balance, which can take up to 15 business days

Bring a backup credit card in your name in case your primary card is declined. Setting a travel notice with your bank before arriving in London is strongly recommended.

Avis in London operates on a Full-to-Full fuel policy by default. You receive the car with a full tank and must return it full to avoid additional charges.

• At pick-up, check the fuel gauge with the Avis agent and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge before leaving the Avis location in London
• Refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop below full before you arrive
• Keep your final fuel receipt showing the date, time, and station address

If you return the Avis vehicle in London with less fuel than recorded at pick-up, you may be charged for the fuel shortfall at the partner’s refuelling rate, which is typically higher than the pump price, plus a refuelling service fee.

If the car was not full at pick-up, ask the Avis agent to record the exact level on the agreement. You only need to return it at that same recorded level, not necessarily full.

For after-hours returns at the London location, leave your fuel receipt in the key envelope and keep a photo of the full gauge on your phone as evidence.

Yes, by law all hire vehicles in the UK, including Avis cars in London, must carry third-party liability insurance, and this coverage is included in the hire price.

Third-party liability (also referred to as LIS, ALI, or SLI) protects you against bodily injury and property damage you may cause to other people while driving the Avis vehicle. It does not cover damage to the hire vehicle itself, which is handled by CDW or LDW, nor does it cover your own injuries or personal belongings.

• Coverage applies only to drivers named on the Avis hire agreement. Any driver not listed is not covered
• Geographic restrictions may apply. Driving outside permitted areas or crossing certain borders can affect coverage
• Prohibited use such as driving under the influence, off-road use, or reckless driving can void the coverage

Even though basic third-party liability is included with your Avis hire in London, you may still wish to review whether the included limit is sufficient for your needs or whether a supplementary liability option offers higher protection. Always confirm the exact terms on the hire agreement at the Avis counter before driving away.

Yes, most bookings include travel assistance provided by Terrawind Global Protection, and this applies to your Avis hire in London as well. This benefit is available to non-North American customers. Residents of the United States and Canada do not qualify.

If you are involved in an accident on a London road, experience a medical emergency, or face a flight disruption before or after your Avis hire, the travel assistance programme can help with:

• Travel insurance with medical cover for up to 5 passengers
• Legal assistance in the event of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

To get help 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free or collect), or contact via WhatsApp at +1 208 910 1001, or email [email protected]. Have your Hola Car Rentals confirmation number ready when you call.

This cover does not replace CDW or LDW for damage to the Avis vehicle, nor does it cover third-party liability. Check your booking confirmation for the exact terms and coverage limits that apply to your specific reservation in London.

Yes, you can add an additional driver to your Avis hire in London, either as part of your rate or by paying a fee at the counter.

Some rates include one additional driver at no extra cost. Check your booking confirmation for the line that reads additional driver free of charge. If it is not listed, Avis charges a daily fee for each extra driver added in London.

• The additional driver must be present at the Avis counter in London at pick-up with their own valid driver’s licence and ID
• For Avis, the additional driver must be at least 25 years old at the time of pick-up
• Both the main driver and the additional driver must sign the hire agreement
• Only drivers named on the agreement are covered by CDW, LDW, and liability protections. Anyone not listed who drives the vehicle may void cover

If your licence is not in English or uses a non-Latin alphabet, the additional driver must also bring an International Driving Permit to the Avis counter in London. Verify all document requirements in advance so the process at pick-up is straightforward.

CDW, or Collision Damage Waiver, reduces your financial liability for damage to the Avis hire vehicle in London caused by a collision or other covered incidents such as theft or vandalism.

• If you collide with another vehicle or object in London, CDW applies to the repair costs up to the vehicle's value, minus any deductible or excess stated in your agreement
• Theft and vandalism of the Avis vehicle are typically covered, subject to the terms in your hire agreement
• A deductible or excess may apply unless your confirmation explicitly shows zero deductible

CDW does not cover everything. Common exclusions for your Avis hire in London include:

• Third-party liability, meaning injury or property damage to others. That requires separate LIS or SLI coverage
• Tires, wheels, undercarriage, roof, and keys, unless a specific add-on covers them
• Damage caused by prohibited use such as driving under the influence, off-road use, or driving by an unnamed driver
• Incidents not reported promptly to Avis

Always confirm whether CDW is included in your rate or needs to be added at the Avis counter in London, and note the exact deductible amount before signing the hire agreement.

Yes, one-way hires are possible with Avis in London, but a drop-off fee may apply depending on your return location.

When you search for a one-way hire on the Hola Car Rentals website, the drop-off fee for your specific route will be shown on the rate details page under the section labelled to pay at destination. This fee is set by Avis and varies based on the cities involved, the distance, the season, and the vehicle class.

• Returning to another London location or a nearby city may carry a lower or no drop-off fee
• Returning to a distant city or a different region of the UK typically incurs a drop-off fee
• Cross-border one-way hires, for example returning the Avis vehicle outside the UK, may be restricted or carry higher fees. Confirm with Avis before booking

The drop-off fee cannot be prepaid and is paid directly to Avis at the return location. If the fee shown at the counter differs from what appeared on your booking confirmation, keep all paperwork and contact support. The No Extra Charges© guarantee can help resolve undisclosed fees after verification.

Finding the Avis counter at a London airport or city location is straightforward if you follow the right steps before and after you land.

• Check your booking confirmation for the exact Avis operating brand and location address. At London Heathrow and other major London airports, hire counters may be located inside the terminal, in a dedicated Rental Car Centre, or accessible via a shuttle bus or train connection
• Follow airport signage for car hire or rental car centre from the arrivals hall. Look for the Avis logo specifically, as each brand has its own desk
• At some London airports, Avis operates from a consolidated rental centre reached by a free shuttle bus. The shuttle stop is typically marked with car hire signage near the terminal exit
• For city centre Avis locations in London, your confirmation will include the street address. Confirm opening hours in advance, as city branches may have different hours than airport locations

If you arrive after hours at a London Avis location, review your confirmation for after-hours pick-up instructions or key-drop procedures. If you cannot locate the counter, use the airport information desk or courtesy phones near the arrivals area. Always allow extra time when connecting from an international flight to the Avis counter in London.