Avis Car Hire
in Hawaii

Hola Car Rentals is the only premium partner of the top car hire brands operating in Hawaii, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Hawaii.

No. With Hola Car Rentals, all costs and charges for your booking in Hawaii are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Hawaii charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

When you arrive at Daniel K. Inouye International Airport (HNL) in Hawaii, follow the baggage claim signs towards the Consolidated Rental Car Facility (CONRAC). If you flew Hawaiian Airlines, board the courtesy bus at the designated stop (approximately 8 minutes, half a mile). Passengers arriving on other airlines should cross at pillars 58 to 64 to reach the facility.

Once inside the CONRAC, proceed to the Avis counter on the 2nd floor to complete your collection. If you are an Avis Preferred member, your service desk is on the 4th floor, allowing faster processing without waiting at the main counter.

The HNL Avis location is open Monday through Sunday, 5 AM to 1 AM. Returns are accepted during office hours only. If a key drop box is available for after-hours returns, note that you remain responsible for any damage or theft until the next business day. Never lock the keys inside the vehicle.

Avis operates at all major Hawaii island airports, each with its own collection process.

• Kahului Airport (OGG), Maui: The Avis facility is open daily 6 AM to 11 PM. Follow airport rental car signage upon arrival.
• Kona International Airport (KOA), Big Island: Avis is open daily 5 AM to 11 PM at 73-361 Kupipi St, Kailua-Kona.
• Lihue Airport (LIH), Kauai: Board the Avis courtesy bus from baggage claim. The ride is approximately 4 minutes to the rental lot, located at 3259 Hoolimalima Pl, Lihue. Avis is open daily 5 AM to 11 PM.
• Hilo International Airport (ITO), Big Island: Follow standard airport rental car return signs to the Avis facility.

For all Hawaii locations, confirm your counter hours before arrival, especially for late-night flights, as after-hours options vary by island. Your booking confirmation will include the specific address and any relevant collection notes for your chosen Avis location in Hawaii.

No, there are no toll roads, toll bridges, or toll tunnels anywhere in Hawaii. This means your Avis hire will not incur any toll charges while driving on any of the islands, including Oahu, Maui, the Big Island, or Kauai.

Unlike many mainland U.S. states, Hawaii has no cashless toll systems, no transponder programmes, and no congestion or emissions zone fees. You will not need to enrol in any toll pass programme or worry about post-hire toll invoices from Avis.

Hawaii does apply hire car taxes and surcharges (such as general excise tax and customer facility charges), but these are standard hire fees unrelated to tolls and will be reflected in your booking details.

Yes, Tolls Cashback is included on all Hola Car Rentals bookings, including Avis hires in Hawaii. Because Hawaii has no toll roads on any of its islands, you will not accumulate toll charges during a standard Hawaii hire.

However, if your trip involves driving to or through toll areas on the U.S. mainland before or after your Hawaii stay, and those tolls are tied to the same Avis hire period, you can still submit a claim. The benefit reimburses the lesser of your actual toll costs or up to 5% of your total booking value.

To claim, email [email protected] within 30 days of returning your Avis vehicle in Hawaii with the following:

• Your Hola Car Rentals reservation confirmation
• A copy of the hire agreement signed at the Avis counter
• A receipt or statement showing toll charges paid during the hire period

Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval.

To collect your Avis hire in Hawaii, you must present the following physical documents at the counter:

• A valid, original driver’s licence (not expired, suspended, or revoked) that covers the full hire period
• A major credit card physically printed with the main driver’s name, with sufficient available credit for the authorisation hold
• A passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driver’s licence uses a non-Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic), you must also carry an International Driving Permit (IDP) as a translation alongside your original licence. The IDP is not a standalone document and will not be accepted without the original licence.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the Avis counter in Hawaii. Avis may also conduct an electronic DMV check or ask you to sign a declaration confirming your driving record.

An IDP is not automatically required for an Avis hire in Hawaii, but whether you need one depends on your licence.

• If your licence was issued by the U.S., Canada, or a country that participated in the 1949 Geneva Convention on Road Traffic, you can generally drive in Hawaii without an IDP.
• If your licence is in a non-Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic/Russian), an IDP is mandatory as a translation alongside your original licence.
• If your licence is in a Latin alphabet but not in English, an IDP is strongly recommended, though not strictly required by Avis in Hawaii.

The IDP is a translation booklet only. It must always be carried together with your original licence and is not valid on its own. Obtain your IDP in your home country before travelling, as U.S. issuers such as AAA do not issue IDPs to non-U.S. licence holders.

When you pick up your Avis hire in Hawaii, a temporary authorisation hold will be placed on your credit card. For standard vehicle classes in the United States, this hold is typically around US$300 to US$400, though the exact amount can vary based on the specific Avis location in Hawaii, the vehicle class, and the season.

A few important points to keep in mind:

• The hold is not a charge. It temporarily reduces your available credit and is released after you return the vehicle, though your bank may take up to 15 business days to reflect the release.
• You must present a physical major credit card with the main driver’s name printed on the card. Debit cards, prepaid cards, and virtual cards are not accepted for the deposit at Avis in Hawaii.
• Premium or speciality vehicles may require a higher hold amount.
• Bring a backup credit card in case your primary card is declined.

Notify your bank of your travel to Hawaii before arrival to prevent fraud blocks on the authorisation.

Yes, Avis in Hawaii applies a young driver surcharge for renters between the ages of 21 and 24. The standard Avis rate for this fee in the United States is US$13 per hire day plus applicable taxes, with a maximum charge of US$65 plus taxes for the hire period.

Drivers under 21 are generally not permitted to hire with Avis in Hawaii. Drivers aged 21 to 24 must also present a valid driver’s licence and a major credit card in their own name.

Additionally, certain vehicle classes are restricted to renters aged 25 and older. Categories such as full-size SUVs, convertibles, luxury, premium, and minivans are typically unavailable to under-25 renters at Avis in Hawaii. Economy, compact, and intermediate SUV classes are usually the eligible options.

If you are between 21 and 24 and from Latin America or the Caribbean, check your Hola Car Rentals confirmation. Some Avis rates in the United States include a waiver of the underage fee for eligible travellers from that region, provided the waiver is explicitly shown on the confirmation.

Most Hola Car Rentals bookings, including Avis hires in Hawaii, include Travel Assistance provided by Terrawind Global Protection. This benefit is especially relevant in Hawaii, where remote roads on islands like the Big Island or Maui can be far from medical facilities.

Coverage typically includes:

• Travel insurance with medical coverage for up to 5 passengers
• Legal assistance in the event of a road accident
• Compensation for baggage lost by the airline
• Flight cancellation insurance

To reach the assistance line 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: This benefit does not apply to U.S. or Canadian residents. It is designed for travellers visiting Hawaii from outside North America. It also does not cover damage to the Avis hire vehicle itself (that is handled by CDW/LDW) or third-party liability (covered by LIS/SLI).

When hiring with Avis in Hawaii, two main types of cover are worth understanding before you arrive at the counter.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the Avis hire vehicle itself, including collision, theft, and vandalism. A deductible may apply unless your confirmation explicitly states zero. CDW/LDW does not cover damage you cause to other vehicles or people.

Third-Party Liability (LIS/SLI/ALI) covers bodily injury and property damage you may cause to others while driving the Avis hire in Hawaii. Some U.S. states require a minimum liability amount to be included, but not all do. Adding supplementary liability cover is strongly recommended.

Check your Hola Car Rentals confirmation to see which protections are already included in your rate. If you are unsure, review the rate details before completing your booking. At the Avis counter in Hawaii, review the hire agreement carefully and decline any add-ons you do not need.

Avis hires in Hawaii follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.

At collection, verify the fuel gauge with the Avis agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing both the odometer and the fuel gauge.

Before returning your Avis vehicle at any Hawaii airport, refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop below full during the drive back. Keep your final fuel receipt showing the date, time, and station address.

If you return the vehicle below the recorded starting level, Avis may charge:

• A fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices
• A refuelling service or administrative fee

For after-hours returns at Hawaii locations where a key drop is available, leave the fuel receipt in the envelope and keep a photo of the full gauge on your phone as evidence.

Avis operates at airports on all four major Hawaiian islands, including Oahu (HNL), Maui (OGG), the Big Island (KOA and ITO), and Kauai (LIH), so inter-island one-way hires may be possible in Hawaii.

However, one-way or drop-off fees can apply when you return the vehicle to a different location than your collection point. These fees are route-specific and vary by hire company, distance, vehicle class, and season. For island-to-island returns in Hawaii, which involve ferry or air transport of the vehicle, fees may be higher or the route may not be permitted at all.

When booking through Hola Car Rentals, any applicable drop-off fee for your Avis reservation in Hawaii will be shown under the "To pay at destination" section during checkout and on your booking confirmation. If no fee appears, the route either does not incur one or is not available as a one-way option.

Always confirm the drop-off terms with Avis at the counter before departing, and do not change your return location mid-hire without prior approval, as this can result in additional charges.

Yes, you can add an additional driver to your Avis hire in Hawaii, either as part of your rate or for a fee paid at the counter.

If your Hola Car Rentals confirmation shows "Additional driver free of charge" or "Additional driver included," the first extra driver is covered at no cost. If it is not included, Avis charges US$13 per hire day plus taxes, with a maximum of US$65 plus taxes for the hire period.

Requirements for adding a driver at the Avis counter in Hawaii:

• The additional driver must be physically present at collection
• They must present a valid driver’s licence (and an IDP if their licence uses a non-Latin alphabet)
• They must sign the hire agreement
• For Avis in Hawaii, additional drivers must generally be at least 25 years old

Only drivers listed on the hire agreement are covered by protections such as CDW/LDW and liability cover. If someone drives the Avis vehicle in Hawaii without being named on the contract, cover may be void and additional charges could apply.