Alamo Car Hire
in Phoenix

Hola Car Rentals is the only premium partner of the top car hire brands operating in Phoenix, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Phoenix.

No. With Hola Car Rentals, all costs and charges for your booking in Phoenix are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Phoenix charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Alamo counter at Phoenix Sky Harbour Airport (PHX) is located inside the Rental Car Centre (RCC) at 1805 E Sky Harbour Cir S, a separate facility from the terminals. To reach it, follow the overhead signs for the PHX Sky Train after collecting your baggage.

• The PHX Sky Train is free and runs 24 hours a day, 7 days a week
• Trains arrive approximately every 3 to 5 minutes
• Ride time is about 5 minutes from Terminal 3 and 8 to 10 minutes from Terminal 4
• Exit at the Rental Car Centre station and look for the Alamo logo inside the building

Plan for 15 to 30 minutes total from baggage claim to the Alamo counter in Phoenix, depending on crowds and your terminal. The Sky Train stations are ADA accessible, with lifts and ramps available throughout.

No, Arizona has no toll roads, so driving your Alamo hire in and around Phoenix will not generate any toll charges. Unlike states such as Florida, Texas, or California, there are no cashless toll lanes, toll plazas, or electronic toll systems operating in Arizona.

This means you do not need to worry about transponder programmes or toll billing from Alamo during your Phoenix trip. You will not be charged any toll-related administrative fees for driving on Arizona roads.

If your travel plans take you beyond Arizona into neighbouring states that do have tolls, your Alamo vehicle will include an electronic toll device. In that case, you can choose an unlimited toll package at the counter (typically GBP 11 to GBP 25 per day) or pay per use, with actual toll amounts plus processing fees billed to your card after the hire.

Yes, Alamo offers self-service kiosks at the Phoenix Sky Harbour Rental Car Centre, allowing you to skip the counter line when picking up your vehicle.

• At the Alamo lobby inside the Rental Car Centre, use the kiosk to scan your reservation and print your hire agreement
• The kiosk directs you to your assigned vehicle on the lot
• Show your printed agreement and driver’s licence at the exit booth to drive away
• You can also activate Accelerated Check-in online before arriving in Phoenix to save additional time

If you arrive after hours, Alamo at Phoenix Sky Harbour provides after-hours pickup instructions in your confirmation email. For after-hours returns, park in the designated area and use the key dropbox as directed. The Rental Car Centre itself is open 24 hours a day, and the PHX Sky Train runs continuously, so access is available at any time.

Yes, all Hola Car Rentals bookings include Tolls Cashback, and this benefit applies to your Alamo hire in Phoenix even though Arizona itself has no toll roads.

If your trip takes you outside Phoenix into states with toll roads, such as California or Nevada, you can claim back up to 5% of your total Hola Car Rentals booking value for tolls paid during the hire period.

• Email [email protected] within 30 days of returning your Alamo vehicle
• Include your Hola Car Rentals reservation confirmation, the signed hire agreement, and a receipt or statement showing toll charges paid
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number

Refunds are issued to the original payment method used for your booking and typically process within 7 to 10 business days after approval. The cap is the lesser of actual tolls paid or 5% of your booking total.

To collect your Alamo hire at Phoenix Sky Harbour, you must bring the following physical documents. Digital copies are not accepted at the counter.

• Valid driver’s licence (original, unexpired, in the main driver’s name)
• International Driving Permit (IDP) if your licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic. An IDP is a translation only and must be carried alongside your original licence
• A major credit card with the driver’s name printed on the card, in the main driver’s name, for the security deposit hold. Debit and prepaid cards are not accepted
• Valid passport (for international visitors)
• Your booking confirmation
• Round-trip flight tickets or proof of return travel

At the Alamo counter in Phoenix, the security hold on a standard vehicle is typically around US$300 to US$400. Make sure your card has sufficient available credit before arriving. Bring a backup credit card in your name as a precaution in case your primary card is declined.

The minimum age to hire with Alamo in Phoenix without a surcharge is 25. Drivers aged 21 to 24 can hire but will be charged a daily young-driver surcharge at the counter, and most vehicle classes are restricted to drivers 25 and older.

• Economy, compact, and intermediate vehicles are generally available to drivers aged 21 to 24
• Full-size sedans, SUVs, minivans, convertibles, luxury, and premium vehicles typically require the main driver to be at least 25
• The young-driver fee for Alamo in Phoenix is GBP 15 per day plus applicable taxes

Arizona does not have a state law requiring hires to drivers under 21, so the minimum age at the Alamo Phoenix location is 21. Drivers under 21 are generally not eligible to hire. All standard requirements still apply regardless of age: a valid driver’s licence, a major credit card in the main driver’s name, and any required documentation.

Yes, you can add an additional driver to your Alamo hire in Phoenix, but the extra driver must be present at the Phoenix Sky Harbour counter at the time of pickup to show their valid driver’s licence and sign the hire agreement.

When the additional driver fee is not included in your rate, Alamo charges GBP 15 per day plus applicable taxes in Phoenix. Check your booking confirmation to see if an additional driver is already included at no extra cost.

• The additional driver must meet the same minimum age requirements as the main driver
• If the additional driver’s licence uses a non-Latin alphabet, they will also need an International Driving Permit
• Only drivers listed on the Alamo hire agreement are covered by protections such as CDW/LDW
• Anyone driving who is not named on the contract may void coverage

If you need to add a driver after pickup, visit an Alamo branch in the Phoenix area to update the agreement in person.

Yes, Alamo offers one-way hires from Phoenix Sky Harbour Airport (PHX) to other locations across the United Kingdom. However, a drop-off fee may apply depending on the route.

• One-way fees are route-specific and vary by destination, vehicle class, and season
• The drop-off fee is listed under the "To pay at destination" section during the Hola Car Rentals booking process and on your confirmation
• Same-city routes (for example, Phoenix airport to a Phoenix city location) often carry no drop-off fee
• Long-distance or cross-state routes from Phoenix typically include a one-way fee

Cross-border one-way hires (for example, returning the Alamo vehicle in Mexico) are generally not permitted. Always check your booking confirmation for the exact drop-off fee before finalising your reservation. If the desk charges a different amount than shown on your Hola Car Rentals confirmation, keep all paperwork and contact support, as No Extra Charges© Coverage may apply.

Yes, most Hola Car Rentals bookings include travel assistance through Terrawind Global Protection, and this applies to Alamo hires starting in Phoenix. However, this benefit is not available to residents of the United Kingdom or Canada.

If you are an international visitor hiring an Alamo vehicle in Phoenix and something unexpected happens during your trip, such as a medical emergency on the highway or a flight cancellation, the travel assistance coverage can help.

• Medical coverage for up to 5 passengers (non-pre-existing conditions)
• Legal assistance in case of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

To get help 24 hours a day, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready. This coverage does not replace CDW/LDW for damage to the Alamo vehicle or third-party liability insurance. Check your booking confirmation for the exact terms and limits that apply to your Phoenix hire.

Alamo hires at Phoenix Sky Harbour follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.

• At pickup, verify the fuel gauge with the Alamo agent and confirm the starting level is recorded on your hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge before leaving the Phoenix Rental Car Centre
• Refuel within approximately 10 miles of the return location at Phoenix Sky Harbour before dropping off the vehicle
• Keep your final fuel receipt showing the date, time, and station address

If you return the Alamo vehicle in Phoenix with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than the retail pump price, plus a refuelling service fee. For after-hours returns at Phoenix Sky Harbour, leave the fuel receipt in the key envelope and keep a photo of the full gauge as evidence.

The insurance included in your Alamo hire in Phoenix depends on the rate plan you selected when booking through Hola Car Rentals.

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the Alamo vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation explicitly states zero
• Third-Party Liability (LIS/SLI/ALI) covers bodily injury and property damage you may cause to others while driving in Phoenix. Some UK states require a minimum level of liability, but not all do. Hola Car Rentals strongly recommends adding Liability Insurance Supplementary (up to GBP 300,000) to your booking
• CDW/LDW does not cover third parties, your personal injuries, or your belongings

Check your Hola Car Rentals confirmation to see exactly which coverages are included in your Alamo Phoenix booking. At the counter, review the hire agreement to confirm all listed protections are active before driving away from Phoenix Sky Harbour.

When you pick up your Alamo hire at Phoenix Sky Harbour, the counter will place a temporary authorisation hold on your credit card. This is not a charge but reduces your available credit until it is released after you return the vehicle.

• Typical hold for a standard vehicle at Alamo in Phoenix is approximately US$300 to US$400
• The hold amount can be higher for premium or speciality vehicle classes
• Only a major credit card with the driver’s name printed on the card is accepted. Debit cards, prepaid cards, and virtual cards are not accepted
• The card must be in the main driver’s name

After returning your Alamo vehicle in Phoenix, the hold is released by the desk, but your bank controls when it appears back on your available credit. This can take up to 15 business days. Notify your bank of your travel plans before arriving in Phoenix to avoid the authorisation being flagged as suspicious. Bringing a backup credit card in your name is also recommended.

If your flight is delayed and you arrive later than your scheduled Alamo hire in Phoenix, your reservation will generally be held for up to 24 hours from the original pickup time.

• The Alamo Rental Car Centre at Phoenix Sky Harbour is open 24 hours a day, and the PHX Sky Train runs continuously, so late-night arrivals can still reach the counter
• If your delay is less than 24 hours, proceed to the Alamo counter at the Phoenix Rental Car Centre as soon as you land and collect your baggage
• If your delay exceeds 24 hours, contact Hola Car Rentals via WhatsApp at +1 (786) 999-8312 or email [email protected] as soon as possible to discuss options

For after-hours pickup at Phoenix Sky Harbour, your Alamo confirmation email includes specific instructions to follow when the desk is unstaffed. Always check that email before travelling so you know the exact steps in advance. Bookings that are not collected within 24 hours of the original pickup time may be forfeited without a refund.