Alamo Car Hire
in Philadelphia

Hola Car Rentals is the only premium partner of the top car hire brands operating in Philadelphia, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Philadelphia.

No. With Hola Car Rentals, all costs and charges for your booking in Philadelphia are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Philadelphia charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

At Philadelphia International Airport (PHL), the Alamo hire facility is located off-site at 1 Arrivals Rd, Philadelphia, PA 19153. After collecting your bags, follow the signs from baggage claim to the Shuttle Bus Pick Up area in Zone 2. Board the Alamo shuttle bus, which stops at the hire facility as its second stop.

Once at the facility, you can use the touch-screen kiosk to check in and skip the counter line. The kiosk prints a receipt-sized hire agreement. Locate your vehicle on the lot, then show the agreement and your driver’s licence at the exit booth to drive away.

For after-hours pickups, your booking confirmation will include specific instructions, which may direct you to the kiosk or a designated process. Allow extra time when arriving at Philadelphia International Airport, as the shuttle ride and check-in process can add 20 to 45 minutes to your overall arrival time.

Alamo operates two locations in Philadelphia. In addition to the Philadelphia International Airport (PHL) facility at 1 Arrivals Rd, Alamo also has a city-centre counter at 2955 Market St, 30th Street Station, Philadelphia, PA 19104.

The 30th Street Station location is accessible directly at the station address, making it convenient if you are arriving by train or staying in central Philadelphia. After-hours returns at this location follow the same key-dropbox process used at the airport facility.

Keep in mind that hiring at the Philadelphia airport location typically adds airport-specific fees such as a Customer Facility Charge of US$4.50 per day (capped at US$31.50), an airport concession recovery fee, city vehicle hire tax, and state tax. These fees can add 30 to 40 per cent on top of the base rate. The 30th Street Station Alamo counter does not carry those airport surcharges, which can result in significant savings depending on your itinerary.

To collect your Alamo hire in Philadelphia, bring all of the following physical documents:

• Your original, unexpired driver’s licence in the main driver’s name
• A major credit card with the driver’s name printed on the card, for the security deposit authorisation hold
• Your passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets (required for international visitors)

If your driver’s licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and is never valid without the original licence.

All documents must be physical originals. Digital copies shown on a phone are not accepted at the Alamo counter in Philadelphia or at any other location.

Philadelphia and the surrounding Pennsylvania region rely heavily on cashless tolling. The Pennsylvania Turnpike, bridges, tunnels, and express lanes around Philadelphia use overhead gantries that read either a transponder or your hire vehicle's licence plate. There are no cash booths on most sections.

When you pick up your Alamo vehicle in Philadelphia, you will have two main options:

• Purchase an unlimited toll package (typically US$11 to US$25 per day depending on the Alamo programme), which covers all tolls during the hire at E-ZPass rates
• Opt out and pay per use, where Alamo bills each toll to your credit card after the hire, often at the higher Toll By Plate rate plus an administrative fee per transaction

On the Pennsylvania Turnpike, a common short segment costs about US$1.94 with E-ZPass or US$3.88 via Toll By Plate. A trip from Philadelphia to Harrisburg (roughly 100 miles) can total US$8 to US$12 or more without E-ZPass. Toll charges may appear on your card days or even weeks after you return the vehicle, which is normal.

Philadelphia has no congestion charges or emissions zones. Tolls apply only to specific roads and bridges, not to general city driving.

Yes, Philadelphia has active automated speed cameras that can result in fines billed to your Alamo hire vehicle's registered owner, which means the charges will eventually reach you.

Key enforcement zones to be aware of:

• Broad Street (PA Route 611) has 30 speed cameras at 15 locations running 24 hours a day, 7 days a week, from 7000 Old York Road to 3600 S. Broad Street. Cameras trigger at 11 mph or more over the 25 mph limit, with fines starting at US$100 for 11 to 19 mph over. These have been active since November 2025.
• Five school zones on major roads enforce a 15 mph limit with the same 11 mph trigger threshold, active from April 2026.
• Roosevelt Boulevard also has long-standing speed cameras.
• Work zone cameras operate on I-95 and other PennDOT sites.

These are civil violations with no points added to your licence, but the fines are real and will be passed through to you by Alamo after the hire. Staying at or below posted limits on Broad Street and in school zones is the simplest way to avoid unexpected post-hire charges on your Philadelphia trip.

Hiring from Alamo at Philadelphia International Airport (PHL) adds several mandatory fees on top of your base rate. These are set by the airport and local government, not by Alamo or Hola Car Rentals, and apply to all hire companies at PHL.

• Customer Facility Charge (CFC): US$4.50 per day, capped at US$31.50 per hire
• Airport concession recovery fee: approximately 10 to 12 per cent of the base rate
• City vehicle hire tax: 15 per cent
• Pennsylvania state tax: 6 per cent
• Potential tourism surcharges

In total, these airport-specific fees can add 30 to 40 per cent to your base rate. If your booking confirmation shows these taxes and fees as included, you should not be billed again at the counter. If you are charged for items already marked as included, Hola Car Rentals' No Extra Charges© Coverage can help resolve the discrepancy after your hire is complete.

Hiring from the Alamo location at 30th Street Station in Philadelphia avoids the CFC and concession fees, which can represent significant savings on longer hires.

When you pick up your Alamo vehicle in Philadelphia, a temporary authorisation hold will be placed on your credit card. For standard vehicles hired in the United States, this hold is typically around US$300 to US$400, though the exact amount can vary based on the vehicle class, hire duration, and the specific Alamo location.

A few important points to keep in mind:

• The hold is not a charge. It temporarily reduces your available credit and is released after you return the vehicle.
• Your bank controls how quickly the hold disappears after release. It can take up to 15 working days.
• You must present a physical major credit card with your name printed on it. Debit cards, prepaid cards, and virtual card numbers are not accepted for the deposit at the Alamo counter in Philadelphia.
• Premium or speciality vehicles may require a higher hold amount.

Bring a backup credit card in your name in case your primary card is declined, and notify your bank of your travel plans to avoid fraud blocks on the authorisation.

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which reimburses up to 5 per cent of your total booking value for tolls paid during your Alamo hire in Philadelphia.

Given that the Philadelphia area relies on cashless tolling across the Pennsylvania Turnpike, bridges, and express lanes, toll costs can add up quickly, especially on longer trips. This benefit helps offset those costs.

To claim your cashback:

• Email [email protected] within 30 days of returning your Alamo vehicle
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
• Attach your Hola Car Rentals reservation confirmation, the hire agreement signed at the Alamo counter, and a toll receipt or statement showing charges paid during the hire

The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 working days after approval. Late submissions received after 30 days are not accepted. This benefit does not mean tolls are free during your hire. You still pay tolls normally and claim reimbursement afterwards.

Yes, drivers aged 21 to 24 renting from Alamo in Philadelphia are subject to a young-driver surcharge. Alamo, along with National and Enterprise, charges US$15 per day for drivers under 25, plus applicable local taxes. This fee is paid at the counter and is not included in your prepaid rate.

Additional restrictions apply to younger drivers:

• Most vehicle classes are restricted to renters aged 25 and older. Economy, compact, and intermediate categories are typically the only options available to under-25 renters.
• The minimum age to hire from Alamo in Philadelphia is 21. Drivers aged 18 to 20 are not eligible at this location.
• Pennsylvania is not one of the states (New York and Michigan) that require hire companies to accept drivers as young as 18.

If you are 21 to 24 and travelling from Latin America or the Caribbean, check whether your Hola Car Rentals confirmation shows an underage fee waiver. That exception applies only to Avis and Budget, not to Alamo. Budget accordingly when planning your Philadelphia hire.

Yes, you can add an additional driver to your Alamo hire in Philadelphia, but the additional driver must be present at the counter at pickup with a valid driver’s licence to sign the hire agreement.

When the additional driver fee is not included in your rate, Alamo charges US$15 per day plus applicable taxes for each extra driver. Some Hola Car Rentals rate plans include one additional driver at no extra cost. Check your booking confirmation for the line that reads additional driver free of charge to confirm whether this applies to your reservation.

Key requirements for additional drivers at the Alamo counter in Philadelphia:

• Must be physically present at pickup with a valid, original driver’s licence
• Must meet the minimum age requirement (21 at this location)
• If their licence uses a non-Latin alphabet, an IDP is required
• Must sign the hire agreement to be covered by the vehicle's protections

Only drivers listed on the Alamo hire agreement are covered by CDW/LDW and liability protections. Anyone who drives the vehicle without being named on the contract may void those coverages entirely.

Alamo hires in Philadelphia follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

To avoid unexpected charges at the end of your Philadelphia hire:

• Check the fuel gauge with the Alamo agent at pickup and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge before driving away
• Refuel within approximately 10 miles of the return location so the gauge does not drop below full before you arrive
• Keep your final fuel receipt showing the date, time, and station address
• For after-hours returns at the Philadelphia airport or 30th Street Station, leave the receipt in the key envelope and keep a photo of the full gauge

If you return the vehicle below the recorded starting level, Alamo will charge for the fuel shortfall at their own refuelling rate, which is typically higher than pump prices, plus a refuelling service fee. Using the correct fuel type is also important, as wrong-fuel incidents are not covered by the fuel policy.

Yes, one-way hires are possible with Alamo in Philadelphia, but a drop-off fee may apply depending on your return location. This fee is set by Alamo and varies based on the route, distance, vehicle class, and season.

How the fee works:

• Same-city returns between the Philadelphia airport and the 30th Street Station Alamo location often carry no drop-off fee
• Returns to another city or state typically incur a one-way fee, which can vary significantly by route
• Cross-country or remote returns may carry higher fees or may not be permitted at all

The drop-off fee is always shown during the booking process on the Hola Car Rentals website under the To pay at destination section. It cannot be prepaid and is collected by Alamo at the pickup counter in Philadelphia. Review your booking confirmation carefully to confirm whether a fee applies to your specific route before you travel.

If you change your return location after booking, the hire will be re-priced and the drop-off fee may increase or change. Contact support before making mid-hire route changes.

Yes, most bookings made through Hola Car Rentals include travel assistance provided by Terrawind Global Protection, and this applies to your Alamo hire in Philadelphia as well. However, this benefit is available only to travellers who are not residents or citizens of the United States or Canada.

Coverage typically includes:

• Medical assistance for up to 5 passengers for accidents and non-pre-existing illnesses
• Legal assistance in the event of a road accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

If you experience a breakdown, accident, or medical emergency while driving your Alamo vehicle in or around Philadelphia, contact the assistance line immediately:

• Phone (24/7, toll-free or collect): +1 888 980 9992
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your Hola Car Rentals confirmation number ready when you call. This coverage does not replace CDW/LDW for vehicle damage or LIS/ALI/SLI for third-party liability. Check your booking confirmation for the exact terms and limits that apply to your Philadelphia hire.