Alamo Car Hire
in Palm Springs

Hola Car Rentals is the only premium partner of the top car hire brands operating in Palm Springs, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Palm Springs.

No. With Hola Car Rentals, all costs and charges for your booking in Palm Springs are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Palm Springs charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Alamo counter at Palm Springs International Airport (PSP) is located at 3400 E Tahquitz Canyon Way, Suite 5, Palm Springs, CA 92262, directly across from the baggage claim carousels on Tahquitz Canyon Way.

No shuttle or consolidated hire centre is required. After collecting your bags, simply walk across to the Alamo counter to present your documents, sign the hire agreement, and collect your keys. The counter is within easy walking distance of baggage claim.

Alamo operates this single Palm Springs location exclusively at the airport. There is no separate centre in the town centre, though the airport sits just two miles from downtown Palm Springs, making it convenient to reach by taxi or rideshare if you are not arriving by plane.

Counter hours are 05:30 to 23:00 daily. If you want to speed up your time at the Alamo counter in Palm Springs, activate Accelerated Check-in online before your arrival to pre-submit your driver’s licence and contact information.

The Alamo counter at Palm Springs International Airport (PSP) is open daily from 05:30 to 23:00, Monday through Sunday.

If your flight lands after 23:00, after-hours vehicle return is available. To return your Alamo hire in Palm Springs outside of counter hours, pull into the Alamo-designated lane off El Cielo adjacent to the airport, remove all personal belongings, lock the vehicle, then take your keys and hire jacket into the baggage claim area and deposit them in the drop box on the right side of the Alamo counter. Note that responsibility for the vehicle remains with you until the counter reopens at 05:30 for check-in.

If your flight is delayed and you expect to arrive after the counter closes, hire companies will generally hold your booking for up to 24 hours from the original pickup time. For delays beyond 24 hours, contact support as soon as possible to avoid losing your reservation.

Returning your Alamo hire in Palm Springs after the counter closes at 23:00 is straightforward if you follow the correct steps.

• Drive to the Alamo-designated return lane off El Cielo, adjacent to Palm Springs International Airport.
• Remove all personal items from the vehicle and lock it.
• Take your keys and hire jacket inside the terminal to the baggage claim area.
• Deposit the keys and hire jacket in the drop box located on the right side of the Alamo counter.

Keep in mind that your responsibility for the vehicle continues until the Alamo counter in Palm Springs reopens at 05:30 and staff complete the check-in. Before leaving the vehicle, take photos of the fuel gauge and exterior condition as a precaution. If you have any concerns about post-hire charges, the No Extra Charges© guarantee and Hola Car Rentals support team can assist after the hire is fully closed.

Yes, Alamo in Palm Springs offers a toll programme at pickup, and understanding how Southern California tolls work will help you decide whether to enrol.

Most highways around Palm Springs are free. Toll roads are concentrated in Orange County (SR-73, SR-133, SR-241, SR-261) and certain Express Lanes in the Los Angeles area (I-10, I-110). All toll facilities in California use the FasTrak electronic system and are fully cashless, meaning no cash payment is accepted at toll points.

At the Alamo counter in Palm Springs you will typically have two options:

• Unlimited toll package: a fixed daily rate of approximately US$11 to US$25 per hire day, covering all toll usage during your hire.
• Pay per use: Alamo charges the actual toll amounts plus administrative processing fees to your card after the hire, sometimes weeks later.

If you plan to drive only around Palm Springs and avoid Orange County or LA express lanes, your toll exposure may be minimal or zero. You can also opt out at the counter and pay tolls directly through the toll agency's website within the required window to avoid programme fees.

All bookings made through Hola Car Rentals include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid. Submit your claim within 30 days of returning the vehicle.

To collect your Alamo hire in Palm Springs, you must present the following physical documents at the counter. Digital copies are not accepted.

• Valid driver’s licence (original, unexpired, physical card) in the main driver’s name.
• International Driving Permit (IDP) if your licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic. An IDP is a translation only and must be carried alongside your original licence.
• A major credit card with the driver’s name printed on the card, in the main driver’s name, for the security deposit authorisation hold. Debit and prepaid cards are not accepted for the hold.
• Passport or valid government-issued photo ID.
• Your booking confirmation or printed voucher.
• Round-trip flight or cruise tickets (required for visitors travelling internationally).

At the Alamo counter in Palm Springs, ensure the name on your credit card matches the name on your driver’s licence and hire agreement. If you are adding an additional driver, that person must also be present with their own valid licence and ID. Preparing these documents in advance will help speed up your pickup, especially if you use Alamo's Accelerated Check-in option.

Yes, a physical major credit card in the main driver’s name is required to pick up your Alamo hire in Palm Springs. The card must have the driver’s name printed on it and must be presented in person at the counter.

At pickup, Alamo will place a temporary security hold on your card. For standard vehicles in the United Kingdom, this hold is typically around US$300 to US$400, though the exact amount can vary by vehicle class and location. The hold reduces your available credit until it is released after you return the vehicle. Your bank controls the release timeline, which can take up to 15 business days.

• Debit cards are not accepted for the security deposit hold.
• Prepaid or virtual cards are not accepted.
• The card must belong to the main driver, not a third party.

Even if you prepaid your booking in full, you must still present a physical credit card at the Alamo counter in Palm Springs for the hold. Bringing a backup credit card is recommended in case your primary card is declined. Notify your bank of your travel dates to prevent fraud blocks on in-person authorisations.

Yes, you can add an additional driver to your Alamo hire in Palm Springs, and California law makes this particularly favourable for renters.

Under California state law, all additional drivers are free of charge at the Alamo counter in Palm Springs. This applies regardless of whether your booking confirmation explicitly states that additional drivers are included. The additional driver must be present at the counter at pickup with a valid driver’s licence and any required identification.

If your licence uses a non-Latin alphabet (such as Arabic, Chinese, Japanese, or Cyrillic), an International Driving Permit is required for that driver as well.

When the additional driver fee is not waived by local law, Alamo's standard rate is US$15 per day. In Palm Springs, however, California's rule applies, so no fee should be charged. If the counter attempts to add this fee, keep your paperwork and contact Hola Car Rentals support after the hire, as the No Extra Charges© guarantee may apply.

Only drivers listed on the hire agreement are covered by protections such as CDW/LDW and liability cover, so always add every person who will drive the vehicle before leaving the Alamo counter in Palm Springs.

The minimum age to hire a car with Alamo in Palm Springs without a young-renter surcharge is 25. Drivers aged 21 to 24 can hire but will be charged a daily underage fee on top of the base hire rate.

Alamo's standard underage fee in the United Kingdom is US$15 per day. This fee is paid at the counter in Palm Springs and is not included in your prepaid booking total.

Drivers under 25 also face vehicle class restrictions at the Alamo counter in Palm Springs. Categories such as full-size SUVs, premium, luxury, convertibles, and vans are typically reserved for renters aged 25 and older. Economy, compact, and intermediate vehicles are generally available to younger drivers.

• Age 25 and older: no surcharge, full vehicle class access.
• Age 21 to 24: young-renter surcharge applies, restricted vehicle classes.
• Under 21: not eligible to hire at most UK Alamo locations, including Palm Springs.

All standard requirements still apply regardless of age: a valid driver’s licence, a physical major credit card in the main driver’s name, and any required International Driving Permit if your licence uses a non-Latin alphabet.

Most bookings made through Hola Car Rentals include travel assistance coverage provided by Terrawind Global Protection, and this applies to your Alamo hire in Palm Springs as well. However, this benefit is available only to non-North American customers. Residents of the United Kingdom and Canada do not qualify.

If you are eligible, the coverage typically includes:

• Travel insurance with medical coverage for up to 5 passengers.
• Legal assistance in the event of a road accident.
• Compensation for luggage lost by the airline.
• Flight cancellation insurance.

If you experience a medical emergency or accident during your Alamo hire in Palm Springs, contact the Terrawind assistance line 24 hours a day, 7 days a week at +1 888 980 9992 (toll-free). You can also reach them via WhatsApp at +1 208 910 1001 or by email at [email protected]. Have your Hola Car Rentals confirmation number ready when you call.

This cover does not replace CDW/LDW for damage to the hire vehicle or third-party liability insurance. Always check your booking confirmation for the exact terms and coverage limits that apply to your reservation.

Yes, one-way hires are possible with Alamo in Palm Springs, but a drop-off fee may apply depending on your return location.

When you book a one-way hire, the drop-off fee is calculated based on the specific route, the distance between cities, the vehicle class, and the season. This fee is shown during the booking process on the Hola Car Rentals website under the "To pay at destination" section, so you will know the cost before confirming.

• Returning to a nearby airport or city in the same region may carry a moderate drop-off fee.
• Long-distance one-ways, such as Palm Springs to San Francisco or Las Vegas, typically carry higher fees.
• Cross-border returns (for example, returning to Mexico) are generally not permitted or carry significant restrictions.

The drop-off fee is separate from mileage, fuel, and tolls. Unlimited mileage does not waive the one-way fee. If you need to change your return location after booking your Alamo hire in Palm Springs, contact Hola Car Rentals support, as mid-hire route changes must be approved by the partner and may reprice the reservation.

Alamo hires in Palm Springs follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

At pickup, check the fuel gauge with the Alamo agent and confirm the starting level is recorded on your hire agreement. Take a photo of the dashboard showing the odometer and fuel gauge before leaving the Palm Springs airport.

When returning your vehicle, refuel within approximately 10 miles of Palm Springs International Airport so the gauge does not drop below full before you reach the return lane. Keep your final fuel receipt showing the date, time, and station address.

• Return full: no fuel charges apply.
• Return below full: Alamo charges for the fuel shortfall at their refuelling rate, which is typically higher than pump price, plus a service fee.

If you are doing an after-hours return at the Alamo Palm Springs location, leave the fuel receipt in the key envelope and keep a photo of the full gauge on your phone as evidence. If a fuel charge appears on your card that you believe is incorrect, contact Hola Car Rentals support with your receipt and dashboard photo.

At the Alamo counter in Palm Springs, you can add several optional insurance and protection products to your hire agreement. Understanding what each covers will help you decide what you need before arriving.

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Alamo hire vehicle caused by a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero excess. CDW/LDW does not cover damage you cause to other vehicles or people.
• Supplemental Liability Protection (SLP): provides up to US$300,000 in combined single-limit cover for third-party bodily injury and property damage claims arising from an accident in Palm Springs or elsewhere during your hire. This is offered as an add-on at the Alamo counter and is not automatically included.
• Roadside assistance upgrades: Alamo may offer premium roadside coverage beyond the basic assistance included with the hire.

California does not require hire companies to include state-minimum third-party liability in all cases, so reviewing whether SLP is right for your situation is worthwhile. If your booking through Hola Car Rentals already includes CDW/LDW or liability cover, confirm the details on your confirmation before accepting duplicate cover at the Alamo Palm Springs counter.

Every booking made through Hola Car Rentals, including Alamo hires in Palm Springs, includes Tolls Cashback. This benefit reimburses up to 5% of your total booking value for tolls you pay during your hire period.

While most roads around Palm Springs are free, you may encounter toll roads if you drive towards Orange County (SR-73, SR-241, SR-261, SR-133) or use Express Lanes in the Los Angeles area. All California toll facilities use the FasTrak cashless system, so charges are billed electronically.

To claim your Tolls Cashback after returning your Alamo hire in Palm Springs:

• Email [email protected] within 30 days of returning the vehicle.
• Use the subject line: Tolls Cashback, followed by your reservation number (for example, HOLA1000000).
• Attach your Hola Car Rentals booking confirmation, the signed hire agreement from the Alamo counter, and a toll invoice or statement showing the charges paid.
• Include your full name, travel dates, and the last four digits of the card used for your booking.

The refund is issued to your original payment method and typically processes within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted. This benefit does not mean tolls are free during your hire; you pay them normally and claim reimbursement afterwards.