Alamo Car Hire
in New York

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Hola Car Rentals is the only premium partner of the top car hire brands operating in New York, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in New York.

No. With Hola Car Rentals, all costs and charges for your booking in New York are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in New York charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

At New York JFK International Airport, Alamo serves customers at the consolidated Rental Car Centre located at Federal Circle (Station C). From any terminal, take the free on-airport AirTrain to Federal Circle, then follow the Rental Car signs to the Alamo counter and vehicle area.

Key details for your Alamo pickup at New York JFK:

• AirTrain operates 24 hours a day, 7 days a week with frequent service
• The ride from any terminal to Federal Circle takes approximately 5 to 10 minutes, plus a short walk
• The AirTrain segment between terminals and Federal Circle is free of charge
• Alamo counters at New York JFK operate 24 hours
• Elevators and escalators are available at each AirTrain station

Bring your booking confirmation, a physical major credit card in the main driver's name, your driver's licence, and your passport. If your licence is not in English or uses a non-Latin alphabet, also bring an International Driving Permit.

Yes, Alamo operates multiple off-airport locations in Manhattan, New York, which can significantly reduce the fees you pay compared to airport pickup.

Alamo's Manhattan locations in New York include:

• Manhattan Astor and Broadway: 743 Broadway, New York, NY 10003
• Manhattan Upper West Side: 313 W 56th St, New York, NY 10019

Operating hours at the Manhattan Upper West Side Alamo location in New York are: Sunday 09:30 to 20:00; Monday through Wednesday 07:30 to 18:00; Thursday and Friday 08:00 to 18:30; Saturday 07:00 to 17:30.

Choosing a downtown Alamo location in New York instead of an airport counter can save you 20 to 40 per cent on your base rate by avoiding airport concession recovery fees, customer facility charges, and other airport-specific surcharges that typically add 15 to 25 per cent to the total cost. At these city locations, you proceed directly to the Alamo counter or self-service kiosk without needing a shuttle bus.

Toll roads in New York are almost entirely cashless, meaning you cannot pay with cash at most toll booths. When you drive an Alamo rental car in New York through a cashless toll, the charge is processed electronically and billed to your credit card after the hire ends, sometimes several weeks later.

At pickup, Alamo in New York will offer you two options:

• Unlimited toll package: a fixed daily rate of approximately US$11 to US$26 per day, covering all tolls during your hire
• Pay per use: actual toll amounts plus daily or administrative processing fees charged after return

If you have your own E-ZPass transponder, you can bring it and inform the Alamo counter agent so they can deactivate the vehicle's default toll device. Tolls will then be charged to your personal E-ZPass account, avoiding the rental company's service fees.

Major crossings in New York such as bridges and tunnels can cost approximately US$15 to US$25 or more per crossing. If you plan to drive in the New York area frequently, the unlimited package may offer better value. Always review the toll agreement before signing at the Alamo counter.

Yes, NYC Congestion Pricing applies to Alamo hire cars in New York and will appear as a separate charge on your hire bill.

The congestion zone covers most of Manhattan south of and including 60th Street, down to the southern tip of the island. Cameras automatically detect vehicles entering the area. Key facts for Alamo renters in New York:

• The daily congestion fee is approximately US$8.99 plus applicable taxes and fees for standard passenger cars
• You are charged once per calendar day, even if you enter and exit the zone multiple times
• The FDR Drive and West Side Highway (Route 9A) are excluded as long as you do not exit onto local streets within the zone
• The charge is not covered by CDW, LDW, or any insurance or hire protection package
• It appears separately on your Alamo bill from bridge and tunnel tolls

If you are picking up or dropping off your Alamo hire at a Manhattan location in New York such as 743 Broadway or 313 W 56th St, plan your route carefully to understand whether you will enter the congestion zone and budget for this daily fee accordingly.

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which lets you recover up to 5 per cent of your total booking value for tolls paid during your Alamo hire in New York.

Given that New York has some of the highest toll exposure in the United States, with bridge and tunnel crossings costing US$15 to US$25 or more each and the daily NYC Congestion Relief Zone fee of approximately US$8.99, this benefit can add up meaningfully over a multi-day Alamo hire.

To claim your Tolls Cashback after your New York hire:

• Email [email protected] within 30 days of returning the vehicle
• Use the subject line: Tolls Cashback - followed by your reservation confirmation number
• Attach your Hola Car Rentals confirmation, the Alamo hire agreement, and a toll invoice or statement showing charges paid
• Include your full name, travel dates, and the last 4 digits of the card used for your booking

Refunds are issued to your original payment method and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.

To pick up your Alamo hire car in New York, you must present all documents in physical form. Digital copies are not accepted at the counter.

Required documents for your Alamo pickup in New York:

• A valid, unexpired driver’s licence with a photograph, in the main driver’s name
• If your licence is not in English or uses a non-Latin alphabet (such as Arabic, Chinese, Japanese, or Cyrillic), you must also bring an International Driving Permit (IDP) as a translation alongside your original licence
• A physical major credit card with the main driver’s name printed on the card, for the security deposit hold
• Your passport or valid government-issued photo ID
• Your booking confirmation
• Round-trip flight or cruise tickets (required for international visitors)

At the Alamo counter in New York, the name on your driver’s licence, credit card, and booking confirmation must all match closely. If there is a name difference due to marriage or a legal name change, bring supporting documentation such as a marriage certificate.

Debit cards and prepaid cards are not accepted for the security deposit hold at Alamo in New York. Bring a backup credit card in your name in case your primary card is declined.

When you pick up your Alamo hire car in New York, a temporary authorisation hold is placed on your credit card. This is not a charge but it reduces your available credit until your bank releases it after the hire ends.

For Alamo hires in New York, the typical security deposit hold on a credit card is approximately US$300 to US$400 for standard vehicle classes. The exact amount can vary based on:

• The vehicle class you are renting (premium or speciality vehicles may carry higher holds)
• The specific Alamo location in New York (airport versus downtown Manhattan)
• The length of your hire period

The hold is released after you return the vehicle and the contract closes. Your bank or card issuer controls when the funds become available again, which can take up to 15 business days.

To prepare for your Alamo pickup in New York, ensure your credit card has sufficient available credit to cover the hold in addition to any expected charges. Debit cards and prepaid cards are not accepted. Bringing a backup credit card in your name is strongly recommended in case your primary card is declined at the counter.

Yes, drivers under 25 can rent a car with Alamo in New York, and New York State law makes this destination more accessible for younger renters than most other U.S. states.

Under New York State law, Alamo and other hire companies are required to rent to licensed drivers aged 18 and older. However, a young-renter surcharge applies to drivers under 25. Key points for young drivers renting with Alamo in New York:

• Drivers aged 18 and older are eligible to rent at Alamo locations in New York
• A daily young-renter surcharge applies for drivers under 25; the specific amount is set by Alamo at the counter
• Certain vehicle classes are restricted to renters aged 25 and older, including full-size, SUV, premium, luxury, minivan, and convertible categories
• Economy, compact, and intermediate vehicles are typically available to younger renters

This New York rule applies at pickup and does not change if you drive to other states during your hire. Always check your Alamo hire agreement for the exact surcharge amount and any vehicle class restrictions that apply to your booking in New York.

Most bookings made through Hola Car Rentals for an Alamo hire in New York include travel assistance coverage provided by Terrawind Global Protection, at no extra cost.

This benefit is especially relevant in New York, where driving unfamiliar routes, navigating busy highways, or dealing with an unexpected incident far from home can be stressful. Coverage typically includes:

• Travel insurance with medical coverage for up to 5 passengers
• Legal assistance in the event of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

To reach the assistance line 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this travel assistance benefit does not apply to residents of the United States or Canada. It also does not cover damage to the Alamo hire vehicle itself (that is handled by CDW or LDW) or third-party liability (covered by LIS or SLI). Review your booking confirmation for the exact terms and coverage limits that apply to your New York hire.

At New York LaGuardia Airport (LGA), Alamo does not have an on-terminal counter. The hire facility is located at 9501 Ditmars Blvd, East Elmhurst, NY 11369, and the process to reach it depends on which terminal you arrive at.

• Terminal A: Take the shared National, Alamo, and Enterprise shuttle bus from the consolidated shuttle bus pickup area outside the terminal directly to the hire facility
• Terminal B: Follow Ground Transportation signs to pillar number 5 for the shared shuttle bus, or walk approximately 10 to 15 minutes to the hire facility
• Terminal C: Follow Rental Car Shuttles signs from baggage claim to the transportation centre and board the shared shuttle

The Alamo counter at New York LaGuardia operates daily from 06:00 to 22:00. Allow extra time due to ongoing construction at LaGuardia. For after-hours pickup, follow the instructions provided in your booking confirmation.

Once at the facility, you can proceed to the Alamo counter, use a self-service kiosk, or use Accelerated Check-in or Skip the Counter options if you enrolled in advance. For vehicle return, bring the car back to 9501 Ditmars Blvd; shuttles from there serve all terminals.

An International Driving Permit (IDP) is required for your Alamo hire in New York if your driver’s licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script. In that case, the IDP is mandatory and must be presented alongside your original licence at the Alamo counter.

If your licence is in English or uses a Latin alphabet but was issued outside the United States, an IDP is recommended but not strictly mandatory. However, carrying one reduces the risk of issues at the Alamo counter in New York.

Important rules about the IDP for your New York hire:

• The IDP is a translation document only and is not valid without your original driver’s licence
• You must obtain the IDP in your home country before travelling; it cannot be issued to you in the United States
• All documents presented at the Alamo counter in New York must be physical originals; digital copies are not accepted
• The name on your IDP, driver’s licence, credit card, and booking confirmation should all match

If you are unsure whether your licence requires an IDP for your Alamo hire in New York, obtain one before departure to avoid any complications at the counter.

When renting with Alamo in New York, two main types of protection are worth understanding before you arrive at the counter.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) covers damage to the Alamo hire vehicle itself from a collision, theft, or vandalism. A deductible may apply unless your booking confirmation explicitly states zero deductible. CDW and LDW do not cover damage you cause to other vehicles or people.

Third-Party Liability (LIS or SLI) covers bodily injury and property damage you may cause to others while driving the Alamo hire in New York. In New York State, some minimum liability cover is required by law, but the limits may be low. Adding supplementary liability cover of up to US$300,000 is strongly recommended, especially when driving in a dense urban environment like New York City.

Common exclusions to be aware of for your Alamo hire in New York:

• Tires, wheels, and undercarriage damage are often not covered by standard CDW or LDW
• Prohibited use such as off-road driving or driving under the influence voids cover
• Only drivers named on the Alamo hire agreement are covered

Review your booking confirmation to confirm which protections are included in your rate before collecting your Alamo hire in New York.

Alamo hires in New York follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.

Steps to follow for your Alamo hire in New York:

• At pickup, check the fuel gauge with the Alamo agent and confirm the starting level is recorded on your hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Refuel within approximately 10 miles or 15 kilometres of the return location so the gauge does not drop before you arrive
• Keep your final fuel receipt showing the date, time, and station address
• For after-hours returns at New York Alamo locations, leave the receipt in the key envelope and keep a photo of the full gauge

If you return the Alamo vehicle in New York below the recorded starting level, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than the retail pump price, plus a refuelling service fee.

Ask the Alamo agent at your New York pickup location for the nearest fuel station to the return address so you can plan your refuelling stop in advance.