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VERIFIED REVIEWS

4.9
user review 1 user review 2 user review 3 +3369
3372 reviews
4.9 stars, 3372 reviews
4.9
user review 1 user review 2 user review 3 +3369
3372 reviews
4.9 stars, 3372 reviews
Holger Pfarr
Holger Pfarr
5 3 months ago
"By far cheaper than all rental car offers."
Sharon Radford
Sharon Radford
5 3 months ago
"Quick and easy"
Bill Harshbarger
Bill Harshbarger
5 4 months ago
"I really liked the reservation screen for pickup times...side by side let's you easy match pick-up drop off. The vehicles were the best price (discounted prices for European travelers in the US at thus writing), otherwise rental car prices are rather high these days. Insurance is about peace of mind. Hola is over the top covering many of those extras the agent wants you to buy. And toll coverage up to 5%. Super. Without human attendants anymore, it's complicated in the Bay Area and particularly expensive in Miami (!) Auto companies see it as an opportunity to sell you lots of Toll coverage. Finally, what I did not notice was, "not knowing what I was renting" which is often noticed just before you press 'book'. The question did not enter my mind, that's a good thing. Their AI agent, perfectly better. Very good advice. And I did have the need to cancel and rebook. With the app, effective and bug free. One refund was credited in a hour. Another may take a few days, but will post. Also the app will display prices in the currency you select. Looking forward to booking with Hola again"
תמיר מורוביץ
תמיר מורוביץ
5 6 months ago
"This is not the first time we’ve rented cars through Hola, and each time we’re absolutely satisfied! Their service is excellent — always available, providing immediate responses, quickly solving any issues with kindness, and handling everything directly with the rental companies when needed. Even when a refund was required, they took care of it fully without any hassle. The personal, reliable, and professional approach makes all the difference. A fantastic experience every time, and I’ll definitely keep renting through them and highly recommend them to everyone"
carl buckley (BMW R Nine T Scrambler)
carl buckley (BMW R Nine T Scrambler)
5 8 months ago
"Searching for two weeks car hire in Florida. Hola were very competitive against the group I wanted to book, the website was easy to use and confirmation received immediately"
Dwight Thompson
Dwight Thompson
5 5 months ago
"The experience was excellent, fast and easy with the least effort required to chose a car. From past experience the counter experience was favourable at Budget Miami Airport with no issues. This was the first time an agent at a rental desk did not try to sell me additional insurance or toll pass. My only concerns for this booking was the price gap was too high for standard cars compared to the basic cars."
Steve Hornby
Steve Hornby
5 3 months ago
"Very easy to book Very easy to pay And the best deal I could find by quite a long way Added price of mind was the 4.8 stars on trust pilot with 3000+ ratings"
mandy hughes
mandy hughes
5 7 months ago
"Unfortunately I had to cancel my booking with Hola Car Rentals for personal reasons. I was assisted by the Sales Manager Karen to do this. After completing the cancellation efficiently and promptly she went above and beyond to help me with several additional questions I had. Based on my experience I would highly recommend Hola Car Rentals Customer service and would definitely use them again. Their rental prices were very competitive too."
Natalia Vazquez Sotelo
Natalia Vazquez Sotelo
5 3 months ago
"I highly recommend Hola Car for their excellent service and great price. We arrived many hours late and were worried, but they answered all my questions immediately, even though it was a Sunday. Thank you so much for your help!"
Chris Burnham
Chris Burnham
5 3 months ago
"great prices easy to book definitely use again"
constanza cecchi
constanza cecchi
5 3 months ago
"The app is great and reliable. Although they try to add extra insurance when you arrive to pick up the car, you just have to insist and say no. Otherwise, everything is fine."
Alejandro Arenal
Alejandro Arenal
5 3 months ago
"Hola is amazing, has everything you need. Thanks"
Damien DE SOUSA
Damien DE SOUSA
5 3 months ago
"Easy and fast booking process"
Jason Bishop
Jason Bishop
5 5 months ago
"Excellent all round . Great price , great service and the insurance cover etc ticks every box . Customer service for a few odd questions were great and very quick response on what’s app . Highly recommended and will definitely use Hola again .. Thankyou. Ps … Car was great too 👌🏼👌🏼"
Oliver Streatfeild
Oliver Streatfeild
5 3 months ago
"Quick an easy booking option with the best prices, even better than booking direct. Plus you get add extras included - win / win situation."
Daniel Garcia
Daniel Garcia
5 3 months ago
"Good car and price"
Wheeling and dealing Uk
Wheeling and dealing Uk
5 2 months ago
"Cheap and easy to use covers all insurances etc seems to have been made easy"
차Mihye
차Mihye
5 2 months ago
"As a Korean, I used the app to rent a car in California. The Dollar Rent-a-Car employee at the San Francisco branch was rude and insisted I purchase additional insurance ($25 per day) because the insurance I purchased through the Hola app was inadequate. However, Hola insisted that the full coverage policy applied and helped me cancel the additional insurance I had purchased at the Dollar Rent-a-Car location. I'm satisfied with Hola's customer service, but I think the Dollar Rent-a-Car employee's practice of selling additional insurance needs to be addressed."
Nadav
Nadav
5 2 months ago
"Easy to use, great prices, all inclusive"
HaYoung Son
HaYoung Son
5 2 months ago
"Good price I like that they have all the insurance and additional driver included"
Mike Purkins
Mike Purkins
5 2 months ago
"So easy to book and a great price"
Jean-Francois WILMOTTE
Jean-Francois WILMOTTE
5 2 months ago
"Perfect, no problems at all and a very attractive price."
amarthi rivera
amarthi rivera
5 2 months ago
"👌 EXCELLENT"
Hong-Anh Ha
Hong-Anh Ha
5 2 months ago
"Looks good to me eith the inclusive rate. I hope I don’t get any unexpected additional costs upon pick up!"
Emily Edwards
Emily Edwards
5 2 months ago
"Awesome service"
JOSE LUIS MORA
JOSE LUIS MORA
5 2 months ago
"Excellent process, very easy"
K_Cantona95
K_Cantona95
5 2 months ago
"Excellent value for money!"
Ara Bermúdez
Ara Bermúdez
5 2 months ago
"Making my reservation on the website was super easy, and I received my confirmation immediately. The site is very user-friendly and even cheaper than the official website of the dealership where my car will be delivered."
Alexandra Robertson
Alexandra Robertson
5 2 months ago
"Found this site, all very straightforward and great price. Will let you know how it goes when I come back from Calgary, CA. Thank you"
Rania Yaqout
Rania Yaqout
5 2 months ago
"Excellent experience"
Ole Alnes
Ole Alnes
5 2 months ago
"It was easy to book and clear information about what was included in the price. Good prices and informative chat service."
teyo castro
teyo castro
5 2 months ago
"Everything was very quick and clear."
Artie Divin
Artie Divin
5 2 months ago
"Very easy to book and very cheap"
Cristian Francisco Pastore
Cristian Francisco Pastore
5 2 months ago
"Highly recommended, practical and straightforward. I will definitely use HOLA CAR RENTALS again."
Darren Storey
Darren Storey
5 2 months ago
"Very easy to book etc, made it all so much better"
Robert Agati
Robert Agati
5 2 months ago
"So quick so simple and unbelievably inexpensive. Wish I’d known about Hola sooner!!"
Roman “Xriuk” Hudylko
Roman “Xriuk” Hudylko
5 2 months ago
"The website is simple but essential, and most importantly, it works. They send you a voucher from the rental company."
Theo Pieters
Theo Pieters
5 2 months ago
"Best ever service I've experienced ! Well done !!!"
mrbstube
mrbstube
5 2 months ago
"Use easy to use and a great range of cars... Fingers crossed for the experience on arrival being as good as experience online"
amadeo aguilar
amadeo aguilar
5 2 months ago
"EASY AND FAST."
Cristian Barbero
Cristian Barbero
5 2 months ago
"The website format and information are very clear and accessible, with many options. I've checked several websites, and the price with all the coverage is excellent."
Nacho Zarco
Nacho Zarco
5 2 months ago
"Everything is very intuitive and easy when managing reservations. The only thing is that it doesn't work with Hotmail emails."
Patrick Brophy
Patrick Brophy
5 2 months ago
"So far so good"
Judy Winkin
Judy Winkin
5 2 months ago
"Easy and good deal"
Samantha de León
Samantha de León
5 2 months ago
"Accessing and booking vehicles is very easy; we'll just have to see how everything goes with the booking, but so far, so good :)"
Sonia Walls
Sonia Walls
5 1 month ago
"Very easy to book and competitive prices."
ju
ju
5 1 month ago
"Unbeatable price and very easy to book. Clear information."
Shaunte Meyers
Shaunte Meyers
5 1 month ago
"Very easy and accommodating"
denis dadoun
denis dadoun
5 1 month ago
"Very good. Easy."
David Garciarena
David Garciarena
5 1 month ago
"Easy to rent, best prices"
Jose J Rivera Indio Joe
Jose J Rivera Indio Joe
5 1 month ago
"Easy and convenient, plus low prices"
Tedesco Pablo Nicolas
Tedesco Pablo Nicolas
5 1 month ago
"Personalized attention via WhatsApp, prices better than the car rental companies themselves."
Phillip Moody
Phillip Moody
5 1 month ago
"Very easy process and added extras were well appreciated"
Richard Gardiner
Richard Gardiner
5 1 month ago
"booking process good, seems to have lots of inclusions"
sara l.
sara l.
5 1 month ago
"Super smooth experience with booking and afterwards! I had to make a smaller adjustment to the booking which was swiftly resolved by Simon via whatsapp."
Brigitte Willems-Haman
Brigitte Willems-Haman
5 1 month ago
"Arranged so quickly and easily, top service..!!!"
Joseph
Joseph
5 1 month ago
"Booking went smoothly"
Nathaniel Rosen
Nathaniel Rosen
5 1 month ago
"Quick, clear and easy to understand."
Esther Ng
Esther Ng
5 1 month ago
"Hops makes everything easy and convenient. I like the free travel insurance given too."
Oguzhan Cengiz
Oguzhan Cengiz
5 1 month ago
"Absolutely the best price."
Michael Parrish
Michael Parrish
5 1 month ago
"The selection of cars and location was great. Prices very reasonable, especially considering that insurance was included (a huge part of rental expenses if you don't have US car insurance). I liked that it was easy to use different pick-up and drop-off points."
Hesham Mohamed
Hesham Mohamed
5 1 month ago
"All done smoothly"
Kiran Sedoo
Kiran Sedoo
5 1 month ago
"Excellent prices and value for money. Top notch customer service and response time."
Jenny Phillips
Jenny Phillips
5 1 month ago
"Booking with Hola was easy and they offered more cars and variety and cheaper compared to other rental car sites."
Sant Ub
Sant Ub
5 1 month ago
"Very easy to use, good deal can be obtained!!!"
SERGIO BIAGETTI
SERGIO BIAGETTI
5 1 month ago
"The WhatsApp service is excellent and personalized. When you arrive at the rental agency, they try to sell you a bunch of extras that are already included, but when you show them you booked through Hola, they don't offer anything else; they just give you the vehicle and you don't pay anything. Renting a car through them is a guarantee."
Erik Carle
Erik Carle
5 1 month ago
"Hola Car Rentals company is best car rental company, and website is great."
Neil Flavin
Neil Flavin
5 1 month ago
"Quick hassle free booking with Hola. Always a pleasure 👍"
Tomáš Kreitl
Tomáš Kreitl
5 1 month ago
"We had a great experience renting a car here. The whole process was quick, smooth, and very efficient. The staff was professional and helpful, and the quality of the service exceeded our expectations. Everything was handled promptly, which made our trip much more comfortable. We would definitely recommend this service and use it again in the future."
Harri Hakovirta
Harri Hakovirta
5 1 month ago
"Booking is very easy😊"
Tif Shukla
Tif Shukla
5 1 month ago
"Very easy and straight forward"
mindaugas liumpa
mindaugas liumpa
5 1 month ago
"Easy to book"
RICCARDO CARAMASCHI
RICCARDO CARAMASCHI
5 1 month ago
"Great deals and easy booking! Highly recommended"
Lynne Mathias
Lynne Mathias
5 1 month ago
"Booking online was a streamline process, competitive prices and good choice of vehicles"
Valérie
Valérie
5 1 month ago
"Competitive rates and guarantees. A reliable and responsive company."
Asher Wagner
Asher Wagner
5 4 weeks ago
"It was an excellent experience to rent a car via HOLA the service was super."
s rajora
s rajora
5 4 weeks ago
"Easy booking easy handling and self explanatory app"
Shreya Bollineni
Shreya Bollineni
5 4 weeks ago
"It was seamless and I’m yet to see how it goes when I present my hola booking at the airport."
Annanii Garcia
Annanii Garcia
5 3 weeks ago
"The rental process was very simple. We got Hertz; the pickup is on Sunday, let's see how it is. It has very good reviews."
Keith Semple
Keith Semple
5 3 weeks ago
"Wow! My first booking with Hola didn’t just meet expectations — they absolutely exceeded them in every possible way. So much so, that I made another rental booking immediately. I’m not usually someone who takes the time to write reviews, but this experience was so exceptional that I felt compelled to share it. At first, I thought I had secured a great price — but when I carefully reviewed the list of inclusions, I was genuinely blown away. In fact, it almost seemed too good to be true. I found myself double- and triple-checking my bookings, convinced there must have been some sort of system error. But no — everything was exactly as promised, and more - with NO extra cost. What truly stood out was the reaction from others. When I shared the pricing and inclusions with the Avis desk at the airport, hotel staff, as well as family and friends, they were equally astonished. Several even asked for your details on the spot — which says everything about the incredible value and service you provide. One thing worthy of note. Avis offered upgrades which I refused on the grounds that it might change the underlying agreement and result in added costs - be careful of adding extras at the point of collection. Regardless, the vehicles reserved were excellent. You have now become my absolute first choice — my go-to destination for rentals without hesitation. Experiences like this are rare, and you’ve set a new benchmark for excellence. Please keep up the outstanding work — you’ve gained a loyal customer for life."
micah sioson
micah sioson
5 2 weeks ago
"The manager Kent is amazing at this location. Process time was fast, and he even pulled the car around for my grandma."
Carla Ocampo
Carla Ocampo
5 3 weeks ago
"Company with very good prices. Easy and quick booking process."
Mario Mejia
Mario Mejia
5 2 weeks ago
"An excellent experience, 100% recommended"
Michael Williamson
Michael Williamson
5 2 weeks ago
"Very easy great price"
vasilis ligdas
vasilis ligdas
5 2 weeks ago
"Great prices and customer service"
Okan DOGAN
Okan DOGAN
5 1 week ago
"​"Great app and excellent service! I had to change my plans and process refunds several times. Everything worked perfectly on the app, even for last-minute changes. The refund process is very easy and reliable. Thank you, Hola Car!""
Bj Virtue
Bj Virtue
5 2 weeks ago
"Booking was very easy, excited to cruise around on our holiday"
John Guevara
John Guevara
5 1 week ago
"Excellent service"
Tanner Blair
Tanner Blair
5 1 week ago
"Great car"
Hadar Blutrich
Hadar Blutrich
5 1 week ago
"Easy, fast, and no hidden fees."
Okan Doğan
Okan Doğan
5 1 week ago
"Şöyle yazabilirsin: > Booking process was smooth and easy. So far, everything looks very good, and the insurance coverage seems strong and clearly explained. Bir tık daha doğal kısa versiyon: > Smooth and easy booking process. So far, everything looks very good, and the coverage options seem clear and solid."
Daniel Koh
Daniel Koh
5 1 week ago
"The plantform offers a great customer experience. I look forward to a similar experience with the car."
Anne J Harris
Anne J Harris
5 1 week ago
"Good price, easy to use."
Joel Reculard
Joel Reculard
5 1 week ago
"Attractive prices and comprehensive insurance"
Daniel Woods
Daniel Woods
5 1 week ago
"Hola Car rentals can’t be faulted. The pricing for an Avis car rental was significantly lower than from the actual Avis rental site. At first I was honestly nervous about booking, but not issue could be found in the entire process. If booking through Hola, ensure you take the confirmation paperwork with you to provide to the rental car company. Avis’ system didn’t register the additional driver but the confirmation email was used and they added the extra driver saving hundreds. Toll refunds are swift and instructions can be given using the WhatsApp AI chat bot. Collection location was Avis LAX Will be using Hola again"
Ruth. Hwee Yan
Ruth. Hwee Yan
5 1 week ago
"A variety of choices was available. Looking forward to picking up the car!"
Kendal Keung
Kendal Keung
5 1 week ago
"Super easy to book. We accidentally booked the wrong car to begin with and with the no cancellation fee it made it easy for us to cancel and book the right car!"
Kerem Camas
Kerem Camas
5 1 week ago
"Perfect!"
Graham Dopheide
Graham Dopheide
5 1 week ago
"Easy to use, and makes comparison from different providers easy. Also clearly shows what is, and what isn't included, and rates are good"
Anant Patel
Anant Patel
5 1 week ago
"Excellent price"
Handy Hermawan
Handy Hermawan
5 4 days ago
"Fast easy and great discounts"
Kerry Durrant
Kerry Durrant
5 4 days ago
"Nice and Easy process - got travel insurance too with the booking also !"
Marika Camilleri
Marika Camilleri
5 3 days ago
"Definitely the cheapest car hire option available in Hawaii"
amelie vincent
amelie vincent
5 2 days ago
"Booking on Hola Car Rentals was so easy. Highly recommend!"
emre k
emre k
5 18 hours ago
"great prices, smooth transaction, clear cost breakdown. seems great"

About renting a car with Hertz in Miami Beach

Hertz operates three city locations along Collins Avenue in Miami Beach — at 3801 Collins Avenue, inside the Fontainebleau Hotel at 4441 Collins Avenue, and further north at 18190 Collins Avenue in Sunny Isles Beach. All three follow similar weekday hours of roughly 8:00 AM to 5:00 PM, with reduced Saturday hours and full Sunday closures, so plan pickups accordingly. Travelers arriving at Miami International Airport (MIA) can also collect from the consolidated MIA Rental Car Center at 3900 NW 25th Street, reached via the free MIA Mover automated train — a three-to-five minute ride from the terminal. Florida's expressways are fully cashless, and Hertz offers a PlatePass toll program; declining it and still using electronic lanes triggers a per-use administrative fee on top of the undiscounted toll rate, with charges arriving weeks after your return. Budget around US$4.07–4.27 per gallon for fuel, and refill before returning to avoid the fuel service markup. Hertz requires a credit card in the primary driver's name at pickup, with a deposit hold of around US$200 placed at that time — debit cards are not accepted. If your license uses a non-Latin script such as Arabic, Chinese, or Cyrillic, bring an International Driving Permit alongside your national license.

Best Car Rental Deals

4.5/ 5
Chevrolet Blazer EV

Chevrolet Blazer EV | Automatic

SUV

or SUV similar

5 4 Automatic
From $ 94.48 / day
4.5/ 5
Kia K4

Kia K4 | Automatic

SEDAN

or Sedan similar

5 3 Automatic
From $ 96.55 / day
4.5/ 5
Ford Focus

Ford Focus | Automatic

SMALL

or Small similar

5 2 Automatic
From $ 96.55 / day
4.5/ 5
Nissan Pathfinder 7 Passengers

Nissan Pathfinder 7 Passengers | Automatic

7 PASSENGERS

or 7 Passengers similar

7 2 Automatic
From $ 103.93 / day
4.5/ 5
Ford F150

Ford F150 | Automatic

PICKUP

or Pickup similar

5 Automatic
From $ 118.38 / day

Frequently Asked Questions

What does my Hola Car Rentals booking with Hertz in Miami Beach include that other companies don't offer?

Hola Car Rentals is the only premium partner of the top car rental brands operating in Miami Beach, including Hertz, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

  • Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
  • Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
  • Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
  • No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected Hertz rental experience and peace of mind throughout your trip in Miami Beach.

Will I face unexpected charges at the Hertz counter in Miami Beach when I book through Hola Car Rentals?

No. With Hola Car Rentals, all costs and charges for your Hertz booking in Miami Beach are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Hertz counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Hertz counter in Miami Beach charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Hertz to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

  • Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
  • Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Hertz counter located in Miami Beach?

Hertz operates several city-center locations in Miami Beach rather than a single airport terminal counter. The most commonly used address is 3801 Collins Ave, Level 4, Miami Beach, FL 33140. Additional Hertz locations include 4441 Collins Ave at the Fontainebleau hotel, 4525 Collins Ave, 530 Collins Ave, and 1619 Alton Road in South Beach.

These Miami Beach Hertz counters are situated inside or adjacent to hotel lobbies, so no shuttle is needed once you arrive at the correct address. Counter hours at most Miami Beach Hertz locations are typically Monday through Friday 8:00 AM to 5:00 PM and Saturday 9:00 AM to 12:00 PM or 1:00 PM, with Sunday hours closed at several branches. Hours can vary by location, so confirm the specific hours for your chosen Hertz address on your booking confirmation before arrival.

If you are flying into Miami International Airport (MIA), note that the airport rental car center is located off-airport at approximately 3900 NW 25th Street, roughly 10 to 15 miles from Miami Beach. Plan for additional travel time to reach any Miami Beach Hertz location after completing the airport pickup process.

How do toll roads work when renting from Hertz in Miami Beach?

Florida's toll roads are almost entirely cashless, and this applies to all routes you are likely to drive around Miami Beach. When you pick up your Hertz vehicle in Miami Beach, an electronic toll device or plate-based billing system is already installed in the car.

At the Hertz counter you will typically be offered two options:

  • Unlimited toll package: approximately US$13.99 per day or US$69.95 per week, covering all tolls during your rental period
  • Pay-per-use: Hertz records each toll via the transponder or license plate, then bills the toll amount plus an administrative fee of approximately US$9.99 per day on any day a toll is incurred

Common toll roads near Miami Beach include the Florida Turnpike and I-95 Express lanes, with typical daily toll costs ranging from approximately US$5 to US$20 depending on your route. Toll charges can appear on your credit card days or even weeks after you return the Hertz vehicle, because toll agencies process invoices in batches.

If you prefer to use your own Florida visitor toll pass, inform the Hertz agent at pickup so they can deactivate the vehicle's default device and prevent duplicate charges.

What documents do I need to pick up my Hertz car in Miami Beach?

To collect your Hertz rental in Miami Beach you must bring all of the following physical documents. Digital copies are not accepted at the counter.

  • Your original, unexpired driver's license in the main driver's name
  • A major credit card with the driver's name printed on the physical card, used for the security deposit hold
  • A valid passport or government-issued photo ID
  • Your booking confirmation or printed voucher
  • Round-trip flight or cruise tickets (required for visitors traveling internationally)

If your driver's license is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory alongside your original license. For licenses in English or a Latin-alphabet language, an IDP is recommended but not strictly required at most Miami Beach Hertz locations.

The IDP is a translation document only and cannot be used without your original license. Obtain it in your home country before traveling, as it cannot be issued abroad. Debit cards and prepaid cards are not accepted for the security deposit at the Hertz counter in Miami Beach.

Does Hola Car Rentals offer toll cashback for Hertz rentals in Miami Beach?

Yes, all Hola Car Rentals bookings include Tolls Cashback, which applies directly to Hertz rentals in Miami Beach where Florida's cashless toll network means toll charges are almost unavoidable on expressways like the Florida Turnpike and I-95 Express lanes.

The benefit reimburses the lesser of your actual toll costs or up to 5% of your total booking value. For example, if your Hola Car Rentals booking total is US$500, the maximum cashback is US$25. If you paid US$18 in tolls, you receive US$18 back. If you paid US$40, you receive US$25 (the cap).

To claim after returning your Hertz vehicle in Miami Beach:

  • Email [email protected] within 30 days of vehicle return
  • Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
  • Attach your Hola Car Rentals reservation confirmation, the Hertz rental agreement, and a toll invoice or statement showing charges paid

Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Submissions received after 30 days are not accepted.

Are there seasonal driving restrictions I should know about when renting from Hertz in Miami Beach?

Yes, Miami Beach imposes significant event-driven road restrictions that directly affect Hertz renters, particularly during spring break in March.

During peak spring break weekends, the following restrictions apply in Miami Beach:

  • Ocean Drive vehicle access is limited to entry from 15th Street only, with exit solely at 5th Street during peak hours
  • Neighborhood access in South of Fifth, West Avenue, and Flamingo Park is restricted from 6:00 PM on Thursdays through Sundays
  • License Plate Readers (LPR) are deployed on eastbound MacArthur and Julia Tuttle causeways late at night on peak weekends
  • DUI checkpoints operate on specific peak nights, with vehicle impoundment possible

Beyond spring break, Miami Beach has a dense one-way street grid where many avenues and streets run in a single direction. This can require looping entire blocks to make turns, which surprises drivers unfamiliar with the layout. The 41st Street corridor operates as a long school zone with sequenced traffic signals.

When picking up your Hertz vehicle in Miami Beach, ask the counter agent about any active event restrictions for your travel dates so you can plan your routes accordingly.

How much is the security deposit for a Hertz rental in Miami Beach?

When you pick up your Hertz vehicle in Miami Beach, a temporary authorization hold is placed on your major credit card. For standard car classes in the United States, this hold is typically around US$300 to US$400, though the exact amount varies by vehicle class, rental duration, and the specific Hertz location.

Important points to keep in mind:

  • The hold is not a charge; it temporarily reduces your available credit until released after you return the vehicle
  • Premium or specialty vehicle classes may carry a higher hold amount
  • Only a physical major credit card in the main driver's name with the name printed on the card is accepted; debit cards and prepaid cards are not accepted
  • After returning the Hertz car in Miami Beach, your bank controls when the hold is released, which can take up to 15 business days

To avoid issues at the Miami Beach Hertz counter, notify your bank of your travel plans in advance to prevent fraud blocks on in-person authorizations, and bring a backup credit card in your name in case your primary card is declined.

Can I add an additional driver to my Hertz rental in Miami Beach?

Yes, you can add an additional driver to your Hertz rental in Miami Beach, either as part of your rate or by paying a fee at the counter.

When the additional driver is not included in your rate, Hertz charges approximately US$13.50 per rental day plus taxes, with a maximum cap of US$189 plus taxes for the rental period. Check your booking confirmation to see whether your rate already includes one additional driver at no extra cost.

Requirements for adding a driver at the Miami Beach Hertz counter:

  • The additional driver must be physically present at pickup
  • They must present a valid driver's license (and an IDP if their license uses a non-Latin alphabet)
  • They must meet the minimum age requirements for Florida rentals
  • Both the main driver and the additional driver must sign the rental agreement

Only drivers listed on the Hertz rental agreement are covered by protections such as CDW/LDW. If someone not named on the contract drives the vehicle in Miami Beach, coverage may be void and additional charges could apply. If you need to add a driver after pickup, visit a Hertz branch to update the agreement in person.

What insurance coverage is included with a Hertz rental in Miami Beach?

The insurance and protection options available with your Hertz rental in Miami Beach depend on the rate plan you selected when booking. It is important to review your booking confirmation carefully before arriving at the Miami Beach Hertz counter.

The two main types of coverage to understand are:

  • Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Hertz rental vehicle itself, subject to any deductible shown on your confirmation. It does not cover damage you cause to other vehicles or people.
  • Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving. Some U.S. states require a minimum level of liability, but not all do. Adding supplemental liability coverage up to US$300,000 is strongly recommended for driving in the Miami Beach area.

CDW/LDW does not cover tires, undercarriage, roof damage, or personal belongings. Always inspect the Hertz vehicle carefully at pickup in Miami Beach and ensure any pre-existing damage is recorded on the rental agreement before you drive away.

Does travel assistance apply to Hertz rentals in Miami Beach?

Yes, most Hola Car Rentals bookings include travel assistance provided by Terrawind Global Protection, and this benefit applies to Hertz rentals in Miami Beach. However, this coverage is available only to non-North American customers. Residents of the United States and Canada do not qualify for this benefit.

For eligible renters, the travel assistance covers scenarios such as a medical emergency while driving on the Florida Turnpike, a flight cancellation before reaching your Miami Beach Hertz pickup, or baggage lost by the airline on arrival. Core benefits typically include:

  • Travel insurance with medical coverage for up to 5 passengers
  • Legal assistance in case of a road accident
  • Compensation for luggage lost by the airline
  • Flight cancellation insurance

This coverage does not apply to damage to the Hertz rental vehicle itself (that is handled by CDW/LDW) or to third-party liability (covered by LIS/ALI/SLI).

To reach the 24/7 assistance line, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

What is the minimum age to rent from Hertz in Miami Beach?

The minimum age to rent a Hertz vehicle in Miami Beach without a young-driver surcharge is 25. Drivers aged 21 to 24 can rent but will be charged a daily young-renter surcharge at the Miami Beach Hertz counter, and most vehicle classes are restricted to renters aged 25 and older.

Vehicle classes typically restricted to drivers 25 and older include full-size sedans, full-size SUVs, minivans, convertibles, luxury, and premium categories. Drivers aged 21 to 24 are generally limited to economy, compact, and intermediate classes at Miami Beach Hertz locations.

Florida is not one of the states (such as New York or Michigan) that legally requires rental companies to serve drivers under 21, so the effective minimum age at most Miami Beach Hertz locations is 21, with the surcharge applying from 21 to 24.

If you are between 21 and 24, Budget for the additional daily fee when planning your Miami Beach rental. Bring a valid driver's license and a major credit card in your name with your name printed on the physical card, as debit cards are not accepted for the security deposit.

What is the fuel policy for Hertz rentals in Miami Beach?

Hertz rentals in Miami Beach follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

Steps to follow for a smooth fuel return in Miami Beach:

  • At pickup, verify the fuel gauge with the Hertz agent and confirm the starting level is recorded on the rental agreement
  • Take a photo of the dashboard showing the odometer and fuel gauge
  • Refuel within approximately 10 miles of your return location so the gauge does not drop before you arrive
  • Keep your final fuel receipt showing the date, time, and station address

Fuel prices in Miami Beach tend to run 10 to 15% above the National average due to the barrier island location and tourist demand, so factor this into your Budget. If you return the Hertz vehicle below the recorded starting level, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than pump price, plus a refueling service fee.

Ask the Hertz agent at your Miami Beach pickup location for the nearest gas station to the return address so you can plan your final fill-up in advance.

Are there extra taxes and fees when renting from Hertz at Miami Beach vs. the airport?

Yes, the fees you pay differ significantly depending on whether you pick up your Hertz vehicle at a Miami Beach city-center location or at Miami International Airport (MIA).

Renting from a Miami Beach Hertz location such as 3801 Collins Ave or the Fontainebleau on Collins Ave avoids the airport-specific charges that apply at MIA, which can include:

  • Miami-Dade County Airport Concession Fee Recovery Charge (typically 10 to 12% of the base rate)
  • Customer Facility Charge (approximately US$4.50 to US$7.00 per day)
  • Florida 6% sales tax
  • Miami Beach city rental tax (up to 5%)
  • Tourism and development surcharges (1 to 2%)

Picking up at a Miami Beach Hertz off-airport location can save approximately US$20 to US$50 per day compared to renting at MIA, primarily because airport concession fees do not apply. However, if you are flying in, you will need to travel the 10 to 15 miles from MIA to your Miami Beach Hertz location independently, which adds time and transportation cost.

Your booking confirmation will show which fees are included in your prepaid rate and which are due at the counter, so review it carefully before pickup.

Can I pick up a Hertz car in Miami Beach and return it in a different city?

Yes, one-way rentals are possible with Hertz in Miami Beach, but a drop-off fee typically applies when you return the vehicle to a different location than your pickup point.

Key things to know about one-way Hertz rentals from Miami Beach:

  • The drop-off fee is route-specific and varies by destination, vehicle class, and season
  • The fee is shown during the booking process under the section labeled as charges due at destination, and it also appears on your booking confirmation
  • The drop-off fee cannot be prepaid and is settled at the Hertz counter
  • Some Florida inter-city routes carry drop-off fees of approximately US$100 or more, though shorter routes between nearby airports may have no fee at all
  • Cross-border one-ways (for example, returning the car outside the United States) are often restricted or carry significantly higher fees

If you need to change your return location after booking your Miami Beach Hertz rental, contact support as soon as possible, since mid-rental route changes must be approved by the partner and may increase the fee or affect availability. Always verify the drop-off fee shown on your confirmation matches what the Hertz counter presents at pickup in Miami Beach.

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