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VERIFIED REVIEWS

4.9
user review 1 user review 2 user review 3 +3416
3419 reviews
4.9 stars, 3419 reviews
4.9
user review 1 user review 2 user review 3 +3416
3419 reviews
4.9 stars, 3419 reviews
Holger Pfarr
Holger Pfarr
5 2 months ago
"By far cheaper than all rental car offers."
Sharon Radford
Sharon Radford
5 2 months ago
"Quick and easy"
Bill Harshbarger
Bill Harshbarger
5 3 months ago
"I really liked the reservation screen for pickup times...side by side let's you easy match pick-up drop off. The vehicles were the best price (discounted prices for European travelers in the US at thus writing), otherwise rental car prices are rather high these days. Insurance is about peace of mind. Hola is over the top covering many of those extras the agent wants you to buy. And toll coverage up to 5%. Super. Without human attendants anymore, it's complicated in the Bay Area and particularly expensive in Miami (!) Auto companies see it as an opportunity to sell you lots of Toll coverage. Finally, what I did not notice was, "not knowing what I was renting" which is often noticed just before you press 'book'. The question did not enter my mind, that's a good thing. Their AI agent, perfectly better. Very good advice. And I did have the need to cancel and rebook. With the app, effective and bug free. One refund was credited in a hour. Another may take a few days, but will post. Also the app will display prices in the currency you select. Looking forward to booking with Hola again"
תמיר מורוביץ
תמיר מורוביץ
5 5 months ago
"This is not the first time we’ve rented cars through Hola, and each time we’re absolutely satisfied! Their service is excellent — always available, providing immediate responses, quickly solving any issues with kindness, and handling everything directly with the rental companies when needed. Even when a refund was required, they took care of it fully without any hassle. The personal, reliable, and professional approach makes all the difference. A fantastic experience every time, and I’ll definitely keep renting through them and highly recommend them to everyone"
carl buckley (BMW R Nine T Scrambler)
carl buckley (BMW R Nine T Scrambler)
5 7 months ago
"Searching for two weeks car hire in Florida. Hola were very competitive against the group I wanted to book, the website was easy to use and confirmation received immediately"
Dwight Thompson
Dwight Thompson
5 4 months ago
"The experience was excellent, fast and easy with the least effort required to chose a car. From past experience the counter experience was favourable at Budget Miami Airport with no issues. This was the first time an agent at a rental desk did not try to sell me additional insurance or toll pass. My only concerns for this booking was the price gap was too high for standard cars compared to the basic cars."
Steve Hornby
Steve Hornby
5 2 months ago
"Very easy to book Very easy to pay And the best deal I could find by quite a long way Added price of mind was the 4.8 stars on trust pilot with 3000+ ratings"
mandy hughes
mandy hughes
5 6 months ago
"Unfortunately I had to cancel my booking with Hola Car Rentals for personal reasons. I was assisted by the Sales Manager Karen to do this. After completing the cancellation efficiently and promptly she went above and beyond to help me with several additional questions I had. Based on my experience I would highly recommend Hola Car Rentals Customer service and would definitely use them again. Their rental prices were very competitive too."
Natalia Vazquez Sotelo
Natalia Vazquez Sotelo
5 2 months ago
"I highly recommend Hola Car for their excellent service and great price. We arrived many hours late and were worried, but they answered all my questions immediately, even though it was a Sunday. Thank you so much for your help!"
Chris Burnham
Chris Burnham
5 2 months ago
"great prices easy to book definitely use again"
constanza cecchi
constanza cecchi
5 2 months ago
"The app is great and reliable. Although they try to add extra insurance when you arrive to pick up the car, you just have to insist and say no. Otherwise, everything is fine."
Alejandro Arenal
Alejandro Arenal
5 2 months ago
"Hola is amazing, has everything you need. Thanks"
Damien DE SOUSA
Damien DE SOUSA
5 1 month ago
"Easy and fast booking process"
Jason Bishop
Jason Bishop
5 4 months ago
"Excellent all round . Great price , great service and the insurance cover etc ticks every box . Customer service for a few odd questions were great and very quick response on what’s app . Highly recommended and will definitely use Hola again .. Thankyou. Ps … Car was great too 👌🏼👌🏼"
Oliver Streatfeild
Oliver Streatfeild
5 1 month ago
"Quick an easy booking option with the best prices, even better than booking direct. Plus you get add extras included - win / win situation."
Daniel Garcia
Daniel Garcia
5 1 month ago
"Good car and price"
Wheeling and dealing Uk
Wheeling and dealing Uk
5 1 month ago
"Cheap and easy to use covers all insurances etc seems to have been made easy"
차Mihye
차Mihye
5 1 month ago
"As a Korean, I used the app to rent a car in California. The Dollar Rent-a-Car employee at the San Francisco branch was rude and insisted I purchase additional insurance ($25 per day) because the insurance I purchased through the Hola app was inadequate. However, Hola insisted that the full coverage policy applied and helped me cancel the additional insurance I had purchased at the Dollar Rent-a-Car location. I'm satisfied with Hola's customer service, but I think the Dollar Rent-a-Car employee's practice of selling additional insurance needs to be addressed."
Nadav
Nadav
5 1 month ago
"Easy to use, great prices, all inclusive"
HaYoung Son
HaYoung Son
5 1 month ago
"Good price I like that they have all the insurance and additional driver included"
Mike Purkins
Mike Purkins
5 1 month ago
"So easy to book and a great price"
Jean-Francois WILMOTTE
Jean-Francois WILMOTTE
5 1 month ago
"Perfect, no problems at all and a very attractive price."
amarthi rivera
amarthi rivera
5 1 month ago
"👌 EXCELLENT"
Hong-Anh Ha
Hong-Anh Ha
5 1 month ago
"Looks good to me eith the inclusive rate. I hope I don’t get any unexpected additional costs upon pick up!"
Emily Edwards
Emily Edwards
5 1 month ago
"Awesome service"
JOSE LUIS MORA
JOSE LUIS MORA
5 1 month ago
"Excellent process, very easy"
K_Cantona95
K_Cantona95
5 1 month ago
"Excellent value for money!"
Ara Bermúdez
Ara Bermúdez
5 1 month ago
"Making my reservation on the website was super easy, and I received my confirmation immediately. The site is very user-friendly and even cheaper than the official website of the dealership where my car will be delivered."
Alexandra Robertson
Alexandra Robertson
5 3 weeks ago
"Found this site, all very straightforward and great price. Will let you know how it goes when I come back from Calgary, CA. Thank you"
Rania Yaqout
Rania Yaqout
5 1 month ago
"Excellent experience"
Ole Alnes
Ole Alnes
5 1 month ago
"It was easy to book and clear information about what was included in the price. Good prices and informative chat service."
teyo castro
teyo castro
5 1 month ago
"Everything was very quick and clear."
Artie Divin
Artie Divin
5 1 month ago
"Very easy to book and very cheap"
Cristian Francisco Pastore
Cristian Francisco Pastore
5 1 month ago
"Highly recommended, practical and straightforward. I will definitely use HOLA CAR RENTALS again."
Darren Storey
Darren Storey
5 1 month ago
"Very easy to book etc, made it all so much better"
Robert Agati
Robert Agati
5 1 month ago
"So quick so simple and unbelievably inexpensive. Wish I’d known about Hola sooner!!"
Roman “Xriuk” Hudylko
Roman “Xriuk” Hudylko
5 4 weeks ago
"The website is simple but essential, and most importantly, it works. They send you a voucher from the rental company."
Theo Pieters
Theo Pieters
5 4 weeks ago
"Best ever service I've experienced ! Well done !!!"
mrbstube
mrbstube
5 4 weeks ago
"Use easy to use and a great range of cars... Fingers crossed for the experience on arrival being as good as experience online"
amadeo aguilar
amadeo aguilar
5 4 weeks ago
"EASY AND FAST."
Cristian Barbero
Cristian Barbero
5 4 weeks ago
"The website format and information are very clear and accessible, with many options. I've checked several websites, and the price with all the coverage is excellent."
Nacho Zarco
Nacho Zarco
5 4 weeks ago
"Everything is very intuitive and easy when managing reservations. The only thing is that it doesn't work with Hotmail emails."
Patrick Brophy
Patrick Brophy
5 4 weeks ago
"So far so good"
Judy Winkin
Judy Winkin
5 3 weeks ago
"Easy and good deal"
Samantha de León
Samantha de León
5 3 weeks ago
"Accessing and booking vehicles is very easy; we'll just have to see how everything goes with the booking, but so far, so good :)"
Sonia Walls
Sonia Walls
5 3 weeks ago
"Very easy to book and competitive prices."
ju
ju
5 3 weeks ago
"Unbeatable price and very easy to book. Clear information."
Shaunte Meyers
Shaunte Meyers
5 3 weeks ago
"Very easy and accommodating"
denis dadoun
denis dadoun
5 3 weeks ago
"Very good. Easy."
David Garciarena
David Garciarena
5 2 weeks ago
"Easy to rent, best prices"
Jose J Rivera Indio Joe
Jose J Rivera Indio Joe
5 2 weeks ago
"Easy and convenient, plus low prices"
Tedesco Pablo Nicolas
Tedesco Pablo Nicolas
5 2 weeks ago
"Personalized attention via WhatsApp, prices better than the car rental companies themselves."
Phillip Moody
Phillip Moody
5 2 weeks ago
"Very easy process and added extras were well appreciated"
Richard Gardiner
Richard Gardiner
5 2 weeks ago
"booking process good, seems to have lots of inclusions"
sara l.
sara l.
5 3 weeks ago
"Super smooth experience with booking and afterwards! I had to make a smaller adjustment to the booking which was swiftly resolved by Simon via whatsapp."
Brigitte Willems-Haman
Brigitte Willems-Haman
5 2 weeks ago
"Arranged so quickly and easily, top service..!!!"
Joseph
Joseph
5 2 weeks ago
"Booking went smoothly"
Nathaniel Rosen
Nathaniel Rosen
5 2 weeks ago
"Quick, clear and easy to understand."
Esther Ng
Esther Ng
5 2 weeks ago
"Hops makes everything easy and convenient. I like the free travel insurance given too."
Oguzhan Cengiz
Oguzhan Cengiz
5 2 weeks ago
"Absolutely the best price."
Michael Parrish
Michael Parrish
5 2 weeks ago
"The selection of cars and location was great. Prices very reasonable, especially considering that insurance was included (a huge part of rental expenses if you don't have US car insurance). I liked that it was easy to use different pick-up and drop-off points."
Hesham Mohamed
Hesham Mohamed
5 2 weeks ago
"All done smoothly"
Kiran Sedoo
Kiran Sedoo
5 2 weeks ago
"Excellent prices and value for money. Top notch customer service and response time."
Jenny Phillips
Jenny Phillips
5 1 week ago
"Booking with Hola was easy and they offered more cars and variety and cheaper compared to other rental car sites."
Sant Ub
Sant Ub
5 1 week ago
"Very easy to use, good deal can be obtained!!!"
SERGIO BIAGETTI
SERGIO BIAGETTI
5 1 week ago
"The WhatsApp service is excellent and personalized. When you arrive at the rental agency, they try to sell you a bunch of extras that are already included, but when you show them you booked through Hola, they don't offer anything else; they just give you the vehicle and you don't pay anything. Renting a car through them is a guarantee."
Erik Carle
Erik Carle
5 1 week ago
"Hola Car Rentals company is best car rental company, and website is great."
Neil Flavin
Neil Flavin
5 1 week ago
"Quick hassle free booking with Hola. Always a pleasure 👍"
Tomáš Kreitl
Tomáš Kreitl
5 1 week ago
"We had a great experience renting a car here. The whole process was quick, smooth, and very efficient. The staff was professional and helpful, and the quality of the service exceeded our expectations. Everything was handled promptly, which made our trip much more comfortable. We would definitely recommend this service and use it again in the future."
Harri Hakovirta
Harri Hakovirta
5 1 week ago
"Booking is very easy😊"
Tif Shukla
Tif Shukla
5 1 week ago
"Very easy and straight forward"
mindaugas liumpa
mindaugas liumpa
5 5 days ago
"Easy to book"
RICCARDO CARAMASCHI
RICCARDO CARAMASCHI
5 5 days ago
"Great deals and easy booking! Highly recommended"
Lynne Mathias
Lynne Mathias
5 6 days ago
"Booking online was a streamline process, competitive prices and good choice of vehicles"
Valérie
Valérie
5 yesterday
"Competitive rates and guarantees. A reliable and responsive company."
Asher Wagner
Asher Wagner
5 14 hours ago
"It was an excellent experience to rent a car via HOLA the service was super."

Frequently Asked Questions

What does my Hola Car Rentals booking at Newark Airport include that other companies don't offer?

Hola Car Rentals is the only premium partner of the top car rental brands operating at Newark Airport, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

  • Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
  • Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
  • Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
  • No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected rental experience and peace of mind throughout your trip at Newark Airport.

Will I face unexpected charges at the counter when I rent a car at Newark Airport through Hola Car Rentals?

No. With Hola Car Rentals, all costs and charges for your booking at Newark Airport are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter at Newark Airport charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the rental partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

  • Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
  • Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the rental car counter at Newark Airport?

All rental car brands at Newark Airport operate from a single Consolidated Rental Car Center located at 132 Carson Rd, Newark, NJ 07114, inside Parking Garage A.

How to reach it depends on which terminal you arrive at:

  • From Terminal A: go to the 2nd floor and walk across the sky bridge directly into the Rental Car Center (some counters are on the 3rd floor).
  • From Terminals B or C: follow signs to the AirTrain, which is currently undergoing replacement construction and uses shuttle buses on certain weekday hours. Exit at Terminal A Station, then take the escalator down and up to the Rental Car Center on the 2nd or 3rd floor.

Brands operating on-site at Newark Airport include Alamo, Avis, Budget, Dollar, Enterprise, Hertz, National, Payless, and Thrifty. No off-site shuttle is required for any of these brands. Counters operate 24 hours daily, and most offer after-hours key drop boxes for returns.

Allow extra time for AirTrain construction delays, especially during weekday peak hours.

How long does it take from landing to driving away at Newark Airport?

For international arrivals at Newark Airport, plan for 90 to 150 minutes from landing to driving away. The breakdown is roughly:

  • Immigration and customs: 15 to 90 minutes depending on queue length (international flights typically arrive at Terminal B or C).
  • Baggage claim: 10 to 25 minutes.
  • Terminal to Rental Car Center: 10 to 20 minutes via AirTrain, shuttle bus, or sky bridge.
  • Counter check-in and vehicle inspection: 15 to 55 minutes.

Currently, the AirTrain at Newark Airport is undergoing replacement construction and uses shuttle buses on certain weekday hours between terminals and the rail connection. Follow overhead signage carefully and allow additional buffer time during peak travel periods or if your flight arrives during morning or evening rush.

Once at the Consolidated Rental Car Center (132 Carson Rd), proceed to your brand's counter with your driver's license, credit card, and booking confirmation, then inspect the vehicle before driving away.

What documents do I need to pick up a rental car at Newark Airport?

To collect your rental car at Newark Airport, you must present the following physical documents at the counter:

  • A valid, unexpired driver's license (original physical card; digital licenses are not accepted).
  • A major credit card in the main driver's name, with the driver's name printed on the card, for the security deposit hold.
  • Your booking confirmation or printed voucher.
  • A valid passport (required for international visitors).
  • Round-trip flight or cruise tickets may be requested at some Newark Airport counters.

If your driver's license uses a non-Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic), an International Driving Permit (IDP) is mandatory and must be carried alongside your original license. For licenses in other non-English languages, an IDP is strongly recommended to avoid any edge-case refusals at the Newark Airport counter.

All documents must be physical originals. Name mismatches between your license, passport, and credit card are one of the most common reasons for problems at the Newark Airport counter, so verify that all names match before you travel.

How do tolls work when renting a car at Newark Airport?

Toll roads are a major consideration when renting at Newark Airport. New Jersey operates a largely cashless toll network, meaning most plazas no longer accept cash and require an electronic transponder or plate-based billing.

Key routes you are likely to use from Newark Airport include:

  • New Jersey Turnpike (I-95): tolls start at approximately US$0.95 and increase with distance. A 3% rate increase takes effect January 1, 2026.
  • Garden State Parkway: at least US$1.90 for shorter distances, higher for longer trips. Also subject to the 3% January 2026 increase.
  • Atlantic City Expressway: US$1.25 for shorter segments, up to US$5.50 for the full length.
  • NYC bridges and tunnels: approximately US$15 to US$25 per crossing.

At the Newark Airport rental counter, you will typically be offered an unlimited toll package for approximately US$11 to US$25 per rental day. If you decline, the rental company will charge you the actual toll amount plus administrative processing fees after the rental ends. On fully cashless gantries, fees can reach up to 3 times the toll cost, capped at US$5 per toll incident.

You may also use your own compatible transponder; inform the counter agent so they can deactivate the vehicle's default device and prevent duplicate charges.

Can I get toll cashback on my Newark Airport car rental?

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Newark Airport rental.

Given that New Jersey and the greater New York area have some of the highest toll exposure in the United States, this benefit can add up quickly. Tolls on the New Jersey Turnpike, Garden State Parkway, and NYC bridges and tunnels can easily reach US$20 to US$40 or more per day of driving near Newark Airport.

To claim your Tolls Cashback:

  • Email [email protected] within 30 days of returning the vehicle.
  • Use the subject line: Tolls Cashback - followed by your reservation confirmation number.
  • Attach your Hola Car Rentals booking confirmation, the signed rental agreement, and a toll invoice or statement showing charges paid during your rental period.

Refunds are issued to the original payment method used for your reservation and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.

What extra fees and taxes should I expect on top of the base rate at Newark Airport?

Renting at Newark Airport adds several layers of fees on top of the advertised base rate. These are set by the state, the airport authority, and the rental company, and they commonly total 25% to 30% above the base price.

Typical charges you will see at Newark Airport include:

  • Airport concession recovery fee: typically 10% to 12% of the base rate, charged by the rental company to recover the cost of operating at the airport.
  • Customer facility charge: up to US$10 per rental contract.
  • New Jersey sales tax: 6.625%.
  • Motor vehicle surcharge: approximately US$12 per day, which varies by municipality.

These fees are separate from optional add-ons such as toll packages, additional drivers, child seats, or insurance products you may choose at the counter.

Your booking confirmation will show which taxes and fees are included in your prepaid rate and which are due at the Newark Airport counter. If a fee appears at the counter that was not disclosed on your confirmation and you did not opt into it, the No Extra Charges© guarantee may apply. Keep all paperwork and contact support after the rental ends.

Is a credit card required to rent a car at Newark Airport?

Yes, a physical major credit card in the main driver's name is required to rent a car at Newark Airport. The card must have the driver's name printed on it and must have sufficient available credit to cover the security deposit hold.

At Newark Airport, deposit holds for standard vehicles are typically in the range of US$300 to US$400 on a credit card, and can reach US$850 or more for premium or luxury vehicle classes. This hold reduces your available credit until your bank releases it after the rental ends, which can take up to 15 business days.

Debit cards, prepaid cards, and virtual or single-use card numbers are not accepted for the deposit hold at Newark Airport counters. Even if you prepaid your booking in full, you must still present a physical credit card at pickup.

Practical tips for Newark Airport:

  • Bring a backup credit card in your name in case your primary card is declined.
  • Notify your bank of your travel dates to prevent fraud blocks on in-person authorizations.
  • Confirm your card is enabled for transactions in the United States if it was issued abroad.
How do I add an additional driver to my Newark Airport rental?

Yes, you can add an additional driver to your Newark Airport rental, but it must be done in person at the counter during pickup. Both the primary renter and the additional driver must be present and show a valid driver's license.

Requirements for additional drivers at Newark Airport:

  • Must be at least 25 years old for most brands (Avis, Budget, and Payless require this).
  • Must present a valid, unexpired driver's license.
  • Must sign the rental agreement at the counter.

Fees vary by brand at Newark Airport:

  • Avis and Budget: US$13 per rental day, capped at US$65 per rental.
  • Hertz, Dollar, and Thrifty: US$13.50 per rental day, capped at US$189 per rental.
  • Alamo, National, and Enterprise: US$15 per day.

If your booking confirmation explicitly states that an additional driver is included at no charge, confirm this with the agent at the Newark Airport counter before signing. Keep your paperwork in case a fee is incorrectly applied.

Note that if you used a debit card for the rental, some brands at Newark Airport restrict who may be added as an additional driver. Check your confirmation for any such conditions.

What is the NYC congestion charge and does it apply to rentals from Newark Airport?

Yes, the New York City Congestion Relief Zone charge applies to rental cars picked up at Newark Airport if you drive into the designated zone in Manhattan.

The congestion fee is US$8.99 plus taxes per day and covers most of Manhattan south of and including 60th Street, down to the southern tip of the island. Cameras automatically detect vehicles entering the zone, so there are no traditional toll booths to watch for.

Important details for Newark Airport renters driving into New York City:

  • The charge applies when you enter the zone on local streets. Driving on the FDR Drive or the West Side Highway (Route 9A) does not trigger the fee as long as you do not exit onto local streets within the zone.
  • The rental company will bill this charge to your credit card, typically after the rental ends, along with any applicable administrative fees.
  • If you purchase an unlimited toll package at the Newark Airport counter, confirm with the agent whether the congestion fee is included or billed separately.

If you plan to visit Manhattan during your Newark Airport rental, Budget for this daily charge in addition to any bridge or tunnel tolls, which can add US$15 to US$25 per crossing.

What is the minimum age to rent a car at Newark Airport?

The minimum age to rent a car at Newark Airport without a young-driver surcharge is 25. Drivers aged 21 to 24 can rent but will be charged a daily young-renter fee on top of the base rate.

New Jersey follows the standard U.S. policy for most rental brands. Key points for younger drivers at Newark Airport:

  • Drivers aged 21 to 24 are subject to a daily underage surcharge. The exact amount varies by brand and is paid at the counter.
  • Most vehicle classes, including full-size sedans, SUVs, minivans, convertibles, luxury, and premium vehicles, are restricted to renters aged 25 and older at Newark Airport.
  • Economy, compact, and intermediate vehicles are typically the only categories available to drivers under 25.
  • A valid driver's license and a major credit card in the renter's name are still required regardless of age.

If you are aged 21 to 24 and from Latin America or the Caribbean, certain Hola Car Rentals rates fulfilled by Avis or Budget at Newark Airport may waive the underage fee for the main driver. Check your booking confirmation to see if this waiver is explicitly shown.

What fuel policy applies to rentals at Newark Airport?

Rentals at Newark Airport use a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

Steps to follow for your Newark Airport rental:

  • At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement. Take a photo of the dashboard showing the odometer and gauge.
  • During the rental, use the correct fuel type. Wrong-fuel incidents are not covered by the fuel policy and may generate additional charges.
  • Before returning, refuel within approximately 10 miles of the Consolidated Rental Car Center at 132 Carson Rd, Newark. Keep your receipt showing the date, time, and station address.
  • At return, show the gauge at full and present your receipt if requested.

Note that fuel prices near Newark Airport tend to run above the National average, with regular gasoline averaging around US$3.74 per gallon and subject to rapid weekly fluctuations. Plan your refuel stop on the route back to the rental return rather than at stations immediately adjacent to the airport, where prices may be higher.

If you return the vehicle below the recorded starting level, the rental company will charge you for the fuel shortfall at their own refueling rate, which is typically higher than pump price, plus a service fee.

Does my Newark Airport rental include insurance coverage?

The insurance included in your Newark Airport rental depends on the specific rate plan you selected at booking. Check your booking confirmation for the exact coverages listed.

The two main types of coverage relevant to Newark Airport renters are:

  • Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the rental vehicle itself, subject to any deductible shown on your confirmation. It does not cover damage you cause to other vehicles or people.
  • Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving. Some U.S. states require a minimum level of liability, but not all do. New Jersey renters are strongly encouraged to add supplemental liability coverage.

At the Newark Airport counter, agents may offer additional optional products such as personal accident insurance or personal effects coverage. These are not required but may be useful depending on your personal insurance situation.

If your Newark Airport booking confirmation shows CDW or LDW as included, confirm this on the rental agreement before signing. All drivers must be named on the agreement for coverage to apply. Driving outside permitted areas or by an unnamed driver can void coverage.

Is travel assistance included with my Newark Airport car rental booking?

Yes, most bookings include travel assistance coverage provided by Terrawind Global Protection, and this benefit applies during your Newark Airport rental period and throughout your trip.

This is particularly relevant for Newark Airport renters who may be driving on busy multi-lane highways such as the New Jersey Turnpike or I-78, where a breakdown or accident far from the city can be stressful without support.

Coverage typically includes:

  • Medical assistance for up to 5 passengers for non-pre-existing illnesses and accidents.
  • Legal assistance in the event of a road accident.
  • Compensation for baggage lost by the airline.
  • Flight cancellation insurance.

To reach assistance 24 hours a day, contact Terrawind using the details on your booking confirmation. Have your Hola Car Rentals confirmation number ready when you call.

Important: this benefit applies only to travelers who are not residents of the United States or Canada. If you are a U.S. or Canadian resident renting at Newark Airport, this coverage does not apply to you. It also does not cover damage to the rental vehicle itself (that is handled by CDW/LDW) or liability to third parties (handled by LIS/SLI).

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