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Frequently Asked Questions
What does my Hola Car Rentals booking at Nashville Airport include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating at Nashville Airport, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected rental experience and peace of mind throughout your trip at Nashville Airport.
Will I face unexpected charges at the counter when I rent a car at Nashville Airport through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking at Nashville Airport are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter at Nashville Airport charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the rental partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where do I pick up my rental car at Nashville Airport?
At Nashville Airport, rental car counters are located inside the terminal on Level 1, in the baggage claim area. No shuttle or people mover is required for major on-terminal brands.
The step-by-step process is:
- After clearing immigration, customs, and baggage claim on Level 1, exit to the Ground Transportation area within the terminal
- Walk to the rental counter in the baggage claim area, which is a short distance from the car lot outside Terminal C
- Present your driver's license, passport, and booking confirmation to receive your rental agreement and keys
- Walk outside to the car lot near Terminal C to collect your vehicle
Some brands offer a Fastbreak or express line for faster service. Counter hours vary by brand; Budget, for example, operates Sunday and Saturday from 6:00 AM to 1:00 AM and Monday through Friday from 6:00 AM to 2:00 AM. For after-hours returns at Nashville Airport, park and lock your car in the returns area outside Terminal C and place your completed contract and keys in the drop box.
Why are rental car prices so much higher at Nashville Airport than at downtown locations?
Renting at Nashville Airport costs significantly more than renting at a downtown Nashville location, primarily because of airport-specific fees that do not apply at city branches.
The main charges added at Nashville Airport include:
- A Customer Facility Charge (CFC) of US$10 per rental day, recently doubled to fund airport construction and higher than many other U.S. airports
- Airport concession recovery fees charged on top of the CFC
- Up to five different local taxes layered onto the base rate
As a real-world example, a 4-day Enterprise rental over Thanksgiving cost US$526 at Nashville Airport versus US$365 at a downtown branch, a premium of roughly 44%. These fees are airport-mandated pass-throughs and are not present at off-airport locations.
If you are willing to arrange your own transport from the terminal to a city branch, renting off-airport can produce meaningful savings, especially for rentals of three days or more. Your booking confirmation will show which fees are included in your prepaid rate and which are due at the Nashville Airport counter.
What documents do I need to pick up a rental car at Nashville Airport?
To collect your rental car at Nashville Airport, you must bring all of the following physical documents. Digital copies are not accepted at the counter.
- A valid, original driver's license in the main driver's name
- A major credit card with the driver's name printed on the card, for the security deposit hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight tickets or travel itinerary showing your return date
If your driver's license is not in English and does not use a Latin (Roman) alphabet, for example if it is in Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is required in addition to your original license. The IDP is a translation only and cannot be used without the original license.
Debit cards and prepaid cards are not accepted for the security deposit at Nashville Airport counters. Bring a backup credit card in your name in case your primary card is declined, and notify your bank of the rental before you travel to avoid fraud blocks on the authorization.
Are there toll roads near Nashville Airport that I need to worry about?
No, there are no toll roads, toll bridges, or toll tunnels anywhere in Tennessee, so drivers picking up a rental car at Nashville Airport will not encounter any toll charges while driving within the state.
This means:
- No electronic transponder or toll pass is needed for driving in Tennessee
- Rental company toll programs such as e-Toll, TollPass, or PlatePass are unnecessary for in-state travel
- There are no congestion charges, emissions zones, or city-center driving fees in Nashville
- Common routes from Nashville Airport such as I-40 toward Knoxville and I-65 toward Memphis are completely toll-free
If your trip takes you into neighboring states that do have toll roads, Hola Car Rentals includes Tolls Cashback on all bookings, reimbursing up to 5% of your total booking value for tolls paid during your rental. To claim, email [email protected] within 30 days of returning the vehicle, attaching your rental agreement and toll receipts.
What is the security deposit amount for a rental car at Nashville Airport?
At Nashville Airport, the rental partner will place a temporary authorization hold on your credit card at pickup. For standard vehicle classes in the United States, this hold is typically between US$300 and US$400, though the exact amount varies by rental brand, vehicle class, and season.
Important things to know about the deposit at Nashville Airport:
- The hold is a temporary authorization, not a charge, but it reduces your available credit until your bank releases it after the rental ends
- Premium or specialty vehicles may carry a higher hold amount
- Only a physical, major credit card in the main driver's name with the driver's name printed on the card is accepted; debit cards and prepaid cards are not accepted
- Nashville Airport adds a Customer Facility Charge of US$10 per day plus multiple taxes, which can make the total authorization appear higher than expected and may trigger fraud alerts with some banks
Notify your bank before arriving at Nashville Airport so the authorization is not blocked. After you return the vehicle, the hold is released, but your bank may take up to 15 business days to reflect the release on your statement.
Do I need an International Driving Permit to rent a car at Nashville Airport?
An International Driving Permit (IDP) is not always required to rent a car at Nashville Airport, but whether you need one depends on your license.
- If your driver's license is in English or uses a Latin (Roman) alphabet, an IDP is recommended but not mandatory
- If your driver's license uses a non-Latin alphabet, for example Arabic, Chinese, Japanese, or Cyrillic script, an IDP is required at Nashville Airport counters
- The IDP is a translation document only and must be carried alongside your original license; it cannot be used on its own
Foreign driver's licenses are generally accepted at Nashville Airport if they are valid, unexpired, and meet the rental partner's standards. Licenses from countries that participated in the 1949 Geneva Convention on Road Traffic or that have reciprocal agreements with the United States are typically accepted.
If you think you may need an IDP, obtain it in your home country before traveling. U.S. organizations such as AAA do not issue IDPs to holders of non-U.S. licenses.
Can I add an additional driver to my rental car at Nashville Airport?
Yes, you can add an additional driver to your rental at Nashville Airport, but the additional driver must be present at the counter at pickup with their own valid driver's license.
Key rules for additional drivers at Nashville Airport:
- The additional driver must meet the minimum age requirement for the rental location; for Avis, Budget, and Payless, additional drivers must be at least 25 years old
- If the additional driver is under 25, a young-driver surcharge may apply or the request may be declined depending on the brand
- Both the main driver and the additional driver must sign the rental agreement
Fees for adding a driver at Nashville Airport vary by brand when not included in your rate:
- Avis, Budget, and Payless: US$13 per rental day, capped at US$65 in most states
- Hertz, Thrifty, and Dollar: US$13.50 per rental day, capped at US$189
- Alamo, National, and Enterprise: US$15 per day
Check your booking confirmation before arriving at Nashville Airport to see whether your rate already includes one additional driver at no extra cost.
What happens if I need to return my rental car after hours at Nashville Airport?
Yes, after-hours returns are possible at Nashville Airport, and the process is self-service.
If the rental counter has closed when you return your vehicle at Nashville Airport, follow these steps:
- Drive to the car rental returns area outside Terminal C, following airport signs for Car Rental Return
- Park and lock the vehicle in the designated returns area
- Place your completed rental contract and keys in the drop box provided in the returns area
- Take all personal belongings with you
Counter hours at Nashville Airport vary by brand. Budget, for example, closes at 1:00 AM on Saturdays and Sundays and at 2:00 AM Monday through Friday. If you plan a late-night return, confirm your specific brand's closing time in advance.
Note that after-hours returns are self-service with no staff present, so complete your rental contract before the counter closes or ensure it is ready to drop. Keep a photo of the vehicle condition and the dashboard at the time of return as a precaution against any post-rental charges.
Does travel assistance coverage apply if something goes wrong during my Nashville Airport rental?
Yes, most bookings include travel assistance coverage through Terrawind Global Protection, which can help if an emergency occurs during your Nashville Airport rental, though this benefit does not apply to customers who are residents of the United States or Canada.
For eligible renters, the coverage typically includes:
- Travel insurance with medical coverage for up to 5 passengers
- Legal assistance in the event of a road accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
If you need assistance during your Nashville Airport rental, contact Terrawind 24 hours a day, 7 days a week:
- Phone (toll-free or collect): +1 888 980 9992
- WhatsApp: +1 208 910 1001
- Email: [email protected]
When you call, have your full name, your Hola Car Rentals confirmation number (for example, HOLA1000000), your current location, and a brief description of the situation ready. Always contact assistance before incurring medical or legal expenses, as some reimbursements require prior authorization. Check your booking confirmation for the exact coverage limits and conditions that apply to your Nashville Airport reservation.
Is a credit card required to rent a car at Nashville Airport?
Yes, a major credit card in the main driver's name with the driver's name printed on the card is required at Nashville Airport to cover the security deposit hold.
Important payment rules at Nashville Airport counters:
- Debit cards are not accepted for the security deposit hold at most major brands
- Prepaid cards, virtual cards, and digital wallets such as Apple Pay are not accepted for the deposit
- The card must be physically present at the counter; digital or single-use card numbers are not accepted
- The name on the card must match the name on the rental agreement
Because Nashville Airport adds a Customer Facility Charge of US$10 per day plus multiple local taxes, the total authorization on your card can be higher than you might expect. This can trigger fraud alerts with some banks. Notify your card issuer before arriving at Nashville Airport and confirm that your card is enabled for in-person transactions in the United States.
Bring a backup credit card in your own name in case your primary card is declined. A third party's card is never accepted, even if that person is traveling with you.
What is the minimum age to rent a car at Nashville Airport?
At Nashville Airport, the standard minimum age to rent a car without additional surcharges is 25. Drivers aged 21 to 24 can rent but will be subject to a daily young-renter surcharge and face restrictions on vehicle classes.
Key age rules at Nashville Airport:
- Drivers aged 21 to 24 may rent economy, compact, medium sedan, standard sedan, compact SUV, and medium SUV categories, but are generally excluded from premium, luxury, full-size SUV, minivan, and convertible classes
- Young-renter surcharges are set by each rental brand and are paid at the Nashville Airport counter, not prepaid online
- Drivers under 21 cannot rent at Nashville Airport under standard U.S. policy
If you are aged 21 to 24 and are a citizen or resident of Latin America or the Caribbean, certain Hola Car Rentals rates fulfilled by Avis or Budget may waive the young-renter fee. This exception must be explicitly shown on your booking confirmation and applies only to eligible vehicle categories. Check your confirmation or contact customer service before arriving at Nashville Airport to confirm whether the waiver applies to your reservation.
Do I need to refuel the rental car before returning it to Nashville Airport?
Yes, under the standard Full-to-Full fuel policy, you must return your rental car with the same fuel level it had at pickup, which is typically a full tank. If you return the vehicle below the recorded level at Nashville Airport, the rental partner will charge you for the fuel shortfall at their own refueling rate, which is usually higher than the pump price, plus an administrative service fee.
Tips for a smooth fuel return at Nashville Airport:
- Refuel within approximately 10 miles or 15 km of Nashville Airport so the gauge does not drop before you reach the return area
- Keep your final fuel receipt showing the date, time, and station address as proof in case a fuel charge is disputed
- Take a photo of the dashboard showing the fuel gauge and odometer when you return the car outside Terminal C
- For after-hours returns at Nashville Airport, leave the fuel receipt in the key drop envelope and keep a copy for yourself
At pickup, verify that the starting fuel level is recorded correctly on your rental agreement. If the tank is not full when you receive the car, ask the agent to note the exact level so you are only required to return it at that same level.
What insurance options are available when picking up a rental car at Nashville Airport?
When you collect your rental car at Nashville Airport, the counter agent may offer several insurance and protection products. Understanding what each covers helps you avoid paying for duplicate coverage.
The main options available at Nashville Airport counters are:
- Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the rental vehicle itself, including theft and vandalism, up to any applicable deductible shown on your agreement
- Supplemental Liability Insurance (SLI or LIS): covers bodily injury and property damage you may cause to third parties while driving; some U.S. states require a minimum level of liability, but not all do, so this is worth adding at Nashville Airport if your personal auto policy does not extend to rental cars
- Personal Accident Insurance (PAI): covers medical costs for you and your passengers in the event of an accident
- Personal Effects Coverage (PEC): covers personal belongings inside the vehicle
CDW and LDW do not cover third-party liability; you need SLI or LIS for that separately. Check your booking confirmation before arriving at Nashville Airport to see which protections are already included in your prepaid rate, so you can make an informed decision at the counter without paying twice.
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