National Car Hire
in United States

EASTER  45% OFF   

Hola Car Rentals is the only premium partner of the top car hire brands operating in the United States, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in the United States.

No. With Hola Car Rentals, all costs and charges for your booking in the United States are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in the United States charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

Toll roads across the United States are almost entirely cashless, and your National hire car will come equipped with an electronic toll device. The main systems you may encounter include:

• E-ZPass (Northeast corridor, from Maine to North Carolina, and Chicago area)
• FasTrak (California, including SR-91 Express Lanes and The Toll Roads: SR-73, SR-133, SR-241, SR-261)
• SunPass (Florida)
• TxTag and TollTag (Texas, covering routes like the Dallas North Tollway, US 183, and TEXpress lanes)

Because cash toll booths are rare or nonexistent on most United States highways, you will need to either enrol in National's toll programme at the counter or pay tolls through the plate-based billing system. If you drive through a cashless toll without enrolling, National will charge the toll amount plus an administrative processing fee to your credit card after the hire ends. Toll charges can appear on your statement days or even weeks after you return the vehicle.

At pickup, ask the National counter agent about the unlimited toll package option, which typically costs between US$11 and US$25 per day depending on location, and may include a weekly cap.

Visitors can generally drive in the United States using a valid foreign driver’s licence. However, an International Driving Permit (IDP) is strongly recommended and may be required by National depending on your licence.

An IDP is mandatory if your licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic. In those cases, National and other hire partners in the United States will require the IDP as a translation alongside your original licence. The IDP is not a standalone document and must always be presented together with your original licence.

• Obtain your IDP in your home country before travelling. United States issuers such as AAA do not issue IDPs to non-US licence holders.
• Bring your physical original licence and the IDP together to the National counter.
• All documents must be physical originals. Digital copies are not accepted.

You will also need a major credit card in the main driver’s name with the name printed on the card for the authorisation hold, which at most United States National locations is approximately US$300 to US$400.

The standard minimum age to hire from National in the United States without a surcharge is 25. Drivers aged 21 to 24 can hire but will be charged a daily young-hirer surcharge, and most vehicle classes are restricted to hirers aged 25 and older.

Two states have different rules:

• New York: National and other hire companies must hire to licensed drivers aged 18 and older, though a young-hirer surcharge still applies.
• Michigan: State law has been interpreted to require hires to drivers aged 18 and older, with a surcharge.

For drivers aged 21 to 24 hiring from National across the United States, eligible vehicle classes are generally limited to Economy, Compact, and Intermediate categories. Classes such as Full Size, SUV, Minivan, Luxury, and Convertible are typically restricted to hirers aged 25 and older.

Note that for National, the additional driver fee is US$15 per day plus taxes when not included in your rate. Additional drivers must also meet the minimum age requirements at the United States pickup location.

Yes, all bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your National hire in the United States.

Given that toll roads across the United States are almost entirely cashless, including major systems like E-ZPass, FasTrak, SunPass, and TxTag, you will likely encounter toll charges whether you use National's toll programme or pay through plate-based billing. Tolls Cashback helps offset those costs.

To claim your cashback after returning your National vehicle:

• Email [email protected] within 30 days of vehicle return.
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number.
• Attach your Hola Car Rentals reservation confirmation, the hire agreement signed at the National counter, and a toll receipt or invoice showing charges paid during the hire period.
• Include your full name, travel dates, and the last 4 digits of the card used for your booking.

Refunds are issued to your original payment method and typically process within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted. The cashback covers toll charges only, not administrative or programme fees.

Yes, a physical major credit card in the main driver’s name with the driver’s name printed on the card is required at every National counter in the United States. Debit cards, prepaid cards, and virtual or digital-only cards are not accepted for the authorisation hold.

At most United States National locations, the typical hold placed on your credit card is approximately US$300 to US$400 for a standard vehicle. Premium or speciality vehicles may carry a higher hold. This is a temporary authorisation, not a charge, and reduces your available credit until your bank releases it after the hire ends, which can take up to 15 business days.

• Ensure your card is enabled for in-person and international transactions before arriving at the National counter.
• Set a travel notice with your bank to prevent fraud blocks on a high-value authorisation.
• Bring a backup credit card in your name in case your primary card is declined.
• Even if you prepaid your booking, you must still present a physical credit card at the National pickup in the United States.

Yes, you can add an additional driver to your National hire in the United States, but the additional driver must be physically present at the pickup counter to show their valid driver’s licence and sign the hire agreement.

When the additional driver is not included in your rate, National charges US$15 per day plus applicable taxes in the United States. This fee is paid at the counter and is not prepaid through your booking.

• Check your booking confirmation before arriving. If it states "Additional driver free of charge," the first extra driver is included at no cost.
• The additional driver must meet the same minimum age and document requirements as the main driver.
• If the additional driver’s licence uses a non-Latin alphabet, they will also need an International Driving Permit.
• Only drivers listed on the National hire agreement in the United States are covered by protections such as CDW/LDW and liability cover. Anyone not named on the contract who drives the vehicle may void those protections.

If you need to add a driver after pickup, visit a National branch in person to update the agreement.

When hiring from National in the United States, two main types of cover are relevant to most hirers: Collision Damage Waiver (CDW/LDW) and Third-Party Liability (LIS/SLI/ALI).

CDW/LDW reduces your financial liability for damage to the National hire vehicle itself from a collision, theft, or vandalism. A deductible may apply unless your confirmation explicitly shows zero deductible. CDW/LDW does not cover damage you cause to other vehicles or people.

Third-Party Liability (LIS/SLI/ALI) covers bodily injury and property damage you may cause to others while driving the National hire in the United States. Not all United States states require hire companies to include state-minimum liability, so cover levels vary. Adding Liability Insurance Supplementary (up to US$300,000) is strongly recommended.

• CDW/LDW does not cover tyres, undercarriage, roof, or keys unless specifically included.
• Cover applies only to drivers named on the National hire agreement.
• Driving outside permitted areas or in violation of the hire agreement can void cover.
• Always report any incident to National immediately using the number on your hire agreement.

Review your booking confirmation to confirm which covers are included in your chosen rate before arriving at the National counter in the United States.

Travel assistance provided by Terrawind Global Protection is included with most bookings, but this benefit does not apply to residents of the United States or Canada. If you are hiring from National in the United States and you reside outside North America, the cover is active for your trip.

The travel assistance benefit typically includes:

• Travel insurance with medical cover for up to 5 passengers
• Legal assistance in case of a road accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

If you experience a medical emergency or accident while driving your National hire anywhere in the United States, including remote highways or areas far from major cities, contact the assistance line immediately:

• Phone (toll-free): +1 888 980 9992
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Provide your full name, your Hola Car Rentals confirmation number, your location, and a description of the situation. This cover does not replace CDW/LDW for damage to the National hire vehicle, nor does it cover third-party liability.

National uses a Full-to-Full fuel policy for hires in the United States. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

• At pickup, verify the fuel gauge with the National agent and confirm the starting level is recorded on the hire agreement.
• Take a photo of the dashboard showing the odometer and fuel gauge before leaving the National lot.
• Refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop below full before you arrive.
• Keep your final fuel receipt showing the date, time, and station address.

If you return the National vehicle in the United States with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than the retail pump price, plus a refuelling service fee.

If the vehicle was not full at pickup, ask the National agent to record the exact starting level on the hire agreement. You are then only required to return it at that same recorded level, not necessarily full.

Some National counter locations in the United States may offer an optional prepaid fuel plan. If you accept it, any unused fuel is generally non-refundable.

Yes, one-way hires are available through National in the United States, allowing you to pick up in one city and return to a different location. However, a drop-off fee may apply depending on the route, distance, vehicle class, and season.

• Same-city airport to downtown: often no drop-off fee.
• City to city within the same region or state: a drop-off fee typically applies and varies by distance and vehicle class.
• Cross-country or remote routes: fees are usually higher and some routes may not be available.

The drop-off fee for your specific National route in the United States will be shown during the booking process under the "To pay at destination" section. It is not prepaid and cannot be covered by No Extra Charges© Coverage unless it was not disclosed at the time of booking.

If you change your return location after booking, the hire will be repriced and the drop-off fee may change. Mid-hire route changes must be approved directly by the National location. Always verify the drop-off fee on your booking confirmation before arriving at the National counter in the United States.

If you drive through a cashless toll road in the United States without enrolling in National's toll programme at pickup, National will bill the toll amount plus an administrative or processing fee to the credit card on file after the hire ends.

Because nearly all toll roads in the United States, including E-ZPass roads in the Northeast, FasTrak roads in California, SunPass roads in Florida, and TxTag roads in Texas, are fully cashless, you will almost certainly pass through at least one toll if you drive beyond the immediate airport area.

• Toll charges can appear on your statement days or weeks after you return the National vehicle, because toll agencies process invoices in batches.
• To avoid processing fees, you can enrol in National's pay-per-use or unlimited toll programme at the counter in the United States.
• Alternatively, you may purchase your own visitor toll pass for the state you are driving in. If you do, inform the National counter agent at pickup and ask them to deactivate the vehicle's default toll device to avoid duplicate charges.
• You can also pay some tolls directly through the toll agency's website within a few days of travel to avoid hire company billing.

Always review the toll terms in your National hire agreement before leaving the United States pickup counter.

To pick up your National hire car in the United States, you must present the following physical documents at the counter. Digital copies are not accepted.

• Valid driver’s licence (original, unexpired, physical card) in the main driver’s name.
• International Driving Permit (IDP) if your licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic. The IDP must be carried alongside your original licence, not as a replacement.
• Passport or valid government-issued photo ID.
• Physical major credit card in the main driver’s name with the driver’s name printed on the card, for the security deposit hold.
• Booking confirmation or printed voucher if required by your rate.
• Round-trip flight or cruise tickets (required for international visitors at many United States National locations).

The security deposit hold at National locations in the United States is typically US$300 to US$400 for a standard vehicle. Make sure your card has sufficient available credit before arriving at the counter.

If you are adding an additional driver, that person must also be present at the National counter in the United States with their own valid licence and ID.

The cancellation policy for National hires in the United States differs from other hire partners. National belongs to the Alamo/National/Enterprise group, which has a specific 48-hour cancellation window policy.

Key points to know before cancelling a National booking in the United States:

• Review your booking confirmation for the exact cancellation terms that apply to your rate, as conditions vary by rate type and booking date.
• The Alamo/National/Enterprise cancellation policy differs from the policies of other partners such as Avis, Hertz, or Budget, so always check which rules apply to your specific National booking.
• If you need to modify dates, times, or pickup location rather than cancel, changes may trigger re-pricing based on current availability.

To cancel or modify your National hire in the United States, use the Manage Booking link in your confirmation email or contact Hola Car Rentals support via WhatsApp at +1 (786) 999-8312 or by email at [email protected]. Refund timelines after cancellation depend on your bank or card issuer and the rate conditions confirmed at the time of booking.