Dollar Car Rental
in New York

EASTER  45% OFF   

Hola Car Rentals is the only premium partner of the top car rental brands operating in New York, including Dollar, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected Dollar rental experience and peace of mind throughout your trip in New York.

No. With Hola Car Rentals, all costs and charges for your Dollar booking in New York are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Dollar counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Dollar counter in New York charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Dollar to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

At New York JFK International Airport, the Dollar counter is located at Building 318, Federal Circle (Station C). All rental brands, including Dollar, operate from this consolidated rental car center.

After collecting your baggage, follow the signs inside your terminal to the AirTrain. Board the AirTrain and ride to Federal Circle (Station C). The ride takes approximately 5 to 10 minutes, and the on-airport segment is free of charge. Once at Federal Circle, follow the Rental Car signs to reach the Dollar counter.

The AirTrain runs 24 hours a day, 7 days a week, with frequent service and elevators at each station. Dollar counter hours at the New York JFK location are 06:00 to 22:00 daily. If you cannot locate the counter, check your booking confirmation for the operating brand and ask at the information desk inside Federal Circle.

Bring your physical credit card, driver's license, and booking confirmation to the counter to complete your pickup.

To pick up a Dollar rental car in New York, you must present the following physical documents at the counter:

• A valid, original driver's license in the main driver's name
• A physical major credit card with the driver's name printed on the card, used for the security deposit hold
• A passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets (required for visitors from outside the United States)

If your driver's license is not in English and does not use a Latin (Roman) alphabet, for example if it uses Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory. For other non-English licenses, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original license.

All documents must be physical. Digital copies shown on a phone or tablet are not accepted at the Dollar counter in New York. Name mismatches between your license, passport, and credit card are a common reason for denial, so verify that all names match exactly before arriving.

Yes, Dollar applies a young driver surcharge in New York for renters under 25 years old, though New York State law makes the minimum rental age lower than most other states.

Under New York law, rental companies including Dollar must rent to licensed drivers aged 18 and older. However, a daily young-renter surcharge still applies to drivers aged 18 to 24. For Dollar, Hertz, and Thrifty, this surcharge is US$13.50 per rental day plus taxes, with a maximum charge of US$189 plus taxes per rental period.

Additional restrictions also apply to younger drivers in New York:

• Most vehicle classes are restricted to renters aged 25 and older, including full-size, SUV, minivan, luxury, and premium categories
• Drivers aged 18 to 24 are generally limited to economy, compact, and intermediate vehicle classes
• The surcharge is paid at the Dollar counter in New York, not prepaid online

If you are 25 or older, no young-driver surcharge applies. Always confirm the exact surcharge amount on your booking confirmation, as amounts can vary by location.

Toll roads in New York are almost entirely cashless, meaning you cannot pay with cash at most bridges, tunnels, or highway toll points. This applies to all Dollar rental cars driven in the New York area.

When you pick up your Dollar rental in New York, you have two options for handling tolls:

• Unlimited toll package: a fixed daily rate of approximately US$11 to US$26 per day, covering all toll usage during the rental period
• Pay per use: if you decline the package, Dollar will charge you the actual toll amounts plus daily administrative or processing fees after the rental ends. These charges can appear on your card days or even weeks after you return the vehicle

Common toll costs in the New York area include approximately US$15 to US$25 or more per bridge or tunnel crossing. If you drive into Manhattan south of 60th Street on local streets, a separate New York City congestion pricing fee of approximately US$8.99 plus taxes applies once per calendar day. You can travel on the FDR Drive or West Side Highway without triggering this fee, as long as you do not exit onto local streets within the zone.

You may also bring your own personal E-ZPass transponder. If you do, inform the Dollar counter agent at pickup so they can deactivate the vehicle's default toll device and prevent duplicate charges.

Yes, New York City congestion pricing applies to Dollar rental cars entering most of Manhattan south of and including 60th Street, down to the southern tip of the island.

The congestion fee is approximately US$8.99 plus taxes and fees per day. It is charged once per calendar day, regardless of how many times you enter and exit the zone during that day. Cameras automatically detect vehicles entering the area, so there are no traditional toll booths to stop at.

There are two important exceptions to the congestion zone charge:

• Traveling on the FDR Drive does not trigger the fee, as long as you do not exit onto local streets within the zone
• Traveling on the West Side Highway (Route 9A) also does not trigger the fee under the same condition

This congestion charge is separate from bridge and tunnel tolls, which are also common in the New York area. Both charges will appear on your Dollar rental bill and are not covered by any insurance or rental protection package.

If you plan to drive into central Manhattan with your Dollar rental, Budget for both the congestion fee and any bridge or tunnel tolls you may encounter. Hola Car Rentals includes Tolls Cashback on all bookings, allowing you to claim up to 5% of your total booking value back for tolls paid during your New York rental.

Yes, you can use your own personal E-ZPass transponder in a Dollar rental car in New York, and doing so can help you avoid the rental company's toll service fees.

If you bring your own E-ZPass, tolls will be charged directly to your personal E-ZPass account at the standard rate, rather than through Dollar's toll program. This means you avoid the daily administrative or processing fees that Dollar adds when managing toll payments on your behalf.

To use your own E-ZPass in New York with a Dollar rental, follow these steps:

• Inform the Dollar counter agent at pickup that you have your own E-ZPass transponder
• Ask the agent to deactivate the vehicle's default toll device to prevent duplicate charges
• Place your personal transponder in the vehicle as you normally would

Keep in mind that even with your own E-ZPass, the New York City congestion pricing fee (approximately US$8.99 plus taxes per day for driving into Manhattan south of 60th Street) will still apply and will be billed separately through the vehicle's plate recognition system.

If you do not have a personal E-ZPass, you can choose Dollar's unlimited toll package at pickup or pay per use, with tolls and fees billed after the rental ends.

Yes, all bookings made through Hola Car Rentals, including Dollar rentals in New York, include Tolls Cashback. This benefit lets you claim up to 5% of your total booking value back for tolls you paid during your rental.

Given that New York has some of the highest toll exposure in the United States, with bridge and tunnel crossings costing approximately US$15 to US$25 or more each and the daily congestion pricing fee for driving into central Manhattan, this benefit can provide meaningful savings.

To claim your Tolls Cashback after your New York Dollar rental:

• Email [email protected] within 30 days of returning the vehicle
• Use the subject line: Tolls Cashback, followed by your reservation confirmation number
• Attach your Hola Car Rentals booking confirmation, the rental agreement signed at the Dollar counter, and a receipt or statement showing the toll charges paid

The refund is calculated as the lesser of the total tolls you paid or 5% of your booking total. For example, if your booking total was US$600, the maximum cashback is US$30. Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Submissions received after 30 days are not accepted.

Yes, a physical major credit card in the main driver's name is required to pick up a Dollar rental car in New York. Debit cards, prepaid cards, and virtual or digital-only cards are not accepted for the security deposit hold.

At the Dollar counter in New York, the agent will place a temporary authorization hold on your credit card. For standard vehicles in the United States, this hold is typically around US$300 to US$400, though the exact amount varies by vehicle class, location, and season. The hold reduces your available credit until it is released after you return the vehicle. Your bank controls the release timing, which can take up to 15 business days.

Key requirements for the credit card at the Dollar counter in New York:

• The card must be a major credit card (Visa, Mastercard, American Express, or similar) with a line of credit, not a debit or prepaid card
• The driver's name must be printed on the physical card
• The name on the card must match the name on your driver's license and booking confirmation
• You must present the physical card at the counter; digital wallet versions are not accepted for the deposit

Even if you prepaid your Dollar booking online, you must still present a physical credit card at the New York counter for the security hold.

Yes, one-way rentals are possible with Dollar in New York, allowing you to pick up the car at one location and return it to a different location, such as picking up at JFK Airport and dropping off in another city.

A drop-off fee may apply depending on the route. This fee is set by Dollar and varies based on the pickup and return locations, the distance between them, the vehicle class, and the season. Some routes, particularly between nearby locations, may not carry a drop-off fee at all.

Here is how to check and manage the one-way fee for your New York Dollar rental:

• During the booking process on the Hola Car Rentals website, select your different return location and the system will display any applicable drop-off fee on the rate details page
• The fee appears under the section labeled as amounts due at the destination, not in the upfront prepaid total
• Review your booking confirmation to verify the drop-off fee shown matches what you saw during checkout
• At the Dollar counter in New York, confirm the fee matches your confirmation before signing the rental agreement

Cross-border one-way rentals, such as picking up in New York and returning in Canada, may be restricted or carry significantly higher fees. Always verify cross-border permissions on your booking confirmation before travel.

Yes, you can add an additional driver to your Dollar rental in New York, but the additional driver must be present at the counter during pickup to sign the rental agreement and show a valid driver's license.

For Dollar rentals in New York, the additional driver fee is US$13.50 per rental day plus taxes, with a maximum charge of US$189 plus taxes for the rental period. This fee is paid at the Dollar counter in New York, not prepaid online. Some Hola Car Rentals rate plans include one additional driver free of charge. Check your booking confirmation for the line that reads additional driver included or additional driver free of charge before arriving at the counter.

Requirements for adding an additional driver at the Dollar counter in New York:

• The additional driver must be physically present at pickup
• They must present a valid driver's license and, if required, an International Driving Permit
• They must meet the minimum age requirements. In New York, Dollar must rent to drivers aged 18 and older, though a young-driver surcharge applies to those under 25
• Both the main driver and the additional driver must sign the rental agreement

Only drivers listed on the rental agreement are covered by protections such as CDW and liability coverage. Do not allow anyone not named on the contract to drive the vehicle.

The insurance and protection options available with a Dollar rental in New York depend on the rate plan selected during booking. It is important to understand what each type of coverage does and does not protect.

The main coverage types relevant to a Dollar rental in New York are:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Dollar rental vehicle itself from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero deductible. This does not cover damage you cause to other vehicles or people
• Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving the Dollar rental in New York. Some New York state minimum liability is included by law, but supplemental liability coverage up to higher limits is strongly recommended

CDW and LDW do not cover tires, the undercarriage, the roof, personal belongings, or incidents resulting from prohibited use such as off-road driving or driving under the influence.

Review your Hola Car Rentals booking confirmation carefully to confirm which protections are included in your Dollar New York rate and whether any deductible applies. If you have questions about coverage limits, check the rental agreement at the Dollar counter before signing.

Yes, most bookings made through Hola Car Rentals, including Dollar rentals in New York, include travel assistance coverage provided by Terrawind Global Protection. This benefit is particularly relevant in New York given the complexity of driving in the area, including busy highways, bridge and tunnel crossings, and dense urban traffic.

The travel assistance coverage typically includes:

• Medical coverage for up to 5 passengers for non-pre-existing illnesses and accidents
• Legal assistance in the event of an accident
• Compensation for baggage lost by the airline
• Flight cancellation insurance

This coverage is not the same as CDW or liability insurance for the Dollar rental vehicle. It is a separate travel assistance benefit for the people in the vehicle.

To use the assistance during your New York Dollar rental, contact Terrawind 24 hours a day, 7 days a week:

• Phone: +1 888 980 9992 (toll-free)
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Important: this benefit does not apply to residents of the United States or Canada. If you are a US or Canadian resident renting a Dollar car in New York, this travel assistance coverage is not available to you. Check your booking confirmation for the exact terms and coverage limits that apply to your reservation.

Dollar rentals in New York follow a Full-to-Full fuel policy by default. This means you receive the vehicle with a full tank and must return it with a full tank to avoid fuel charges.

To avoid fuel charges on your New York Dollar rental:

• At pickup, check the fuel gauge with the Dollar agent and confirm the starting level is recorded on the rental agreement as full
• Take a photo of the dashboard showing the fuel gauge and odometer at pickup
• Refuel within approximately 10 miles or 15 kilometers of the return location so the gauge does not drop below full before you arrive
• Keep your final fuel receipt showing the date, time, and station address
• Show the full gauge to the Dollar agent at return, or leave the receipt in the key envelope for after-hours drops

If you return the Dollar vehicle in New York with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than the retail pump price, plus a refueling service fee.

Note that the fuel policy applies to gasoline and diesel vehicles. If you rent a hybrid, the same full-to-full rule applies to the fuel tank. Electric vehicles follow a separate charging policy. If the vehicle was not full at pickup, ask the Dollar agent to record the exact starting level on the agreement and return it at that same level.