National Car Hire
in New York

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Hola Car Rentals is the only premium partner of the top car hire brands operating in New York, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in New York.

No. With Hola Car Rentals, all costs and charges for your booking in New York are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in New York charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

At New York JFK International Airport, the National car hire counter is not inside any terminal. All hire brands, including National, are served at the consolidated facility at Federal Circle (Station C).

• From baggage claim in any terminal, follow the signs to the AirTrain inside your terminal.
• Board the AirTrain and ride to Federal Circle (Station C). The journey takes approximately 5 to 10 minutes, and the on-airport segment is free of charge.
• Once at Federal Circle, follow the Hire Car signs to the National counter and vehicle collection area.

The AirTrain operates 24 hours a day, 7 days a week, with lifts and escalators at each station. National counters at New York JFK operate 24 hours. Allow extra time after an international flight for immigration and baggage claim before heading to Federal Circle.

To collect a National hire car in New York, you must present all documents in physical form at the counter. Digital copies are not accepted.

• A valid, original driving licence in the main driver’s name.
• A physical major credit card with the driver’s name printed on it, used for the authorisation hold.
• A passport or valid government photo ID matching the booking name.
• Your booking confirmation or printed voucher.
• Round-trip flight or cruise tickets (required for visitors from abroad).

If your driving licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory at the New York National counter. For licences in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original licence. Obtain it in your home country before travelling, as it cannot be issued abroad.

New York state law requires hire companies, including National, to hire to licensed drivers aged 18 and older. This makes New York one of the few places in the United States where drivers under 25 can hire without being turned away, though a young-driver surcharge still applies.

• Drivers aged 18 to 24 are subject to a daily young-driver surcharge at the National counter in New York.
• For National, Alamo, and Enterprise, the additional driver fee for under-25 drivers is US$15 per day plus taxes.
• Most premium, full-size, luxury, and speciality vehicle classes remain restricted to drivers aged 25 and older, even in New York.
• Economy, compact, and intermediate categories are typically available to younger renters.

A valid driving licence and a physical major credit card in the main driver’s name are still required regardless of age. If you are unsure whether your chosen vehicle class is available at your age, confirm before booking.

New York has one of the highest toll exposures in the United States, and nearly all toll roads and crossings are fully cashless. When hiring with National in New York, your vehicle includes an electronic toll device by default.

• At collection, you can choose an unlimited toll package, typically priced between US$11 and US$26 per hire day, which covers all toll usage during the hire period.
• If you decline the package, National will charge you the actual toll amounts plus daily or administrative processing fees after the hire ends. These charges can appear days or even weeks after you return the vehicle.
• NYC bridges and tunnels cost approximately US$15 to US$25 or more per crossing.
• New York City Congestion Pricing applies to most of Manhattan south of 60th Street. The daily fee is approximately US$8.99 plus taxes and is charged once per calendar day, even with multiple entries. The FDR Drive and West Side Highway are excluded as long as you do not exit onto local streets within the zone.

You may also bring your own E-ZPass transponder. If you do, inform the National counter agent at collection so they can deactivate the vehicle's default device and prevent duplicate charges.

Yes, NYC Congestion Pricing applies to National hire cars in New York, just as it does to all vehicles entering the designated zone.

The Congestion Relief Zone covers most of Manhattan south of and including 60th Street, down to the southern tip of the island. Cameras automatically detect vehicles entering the area, and there are no traditional toll booths.

• The daily fee is approximately US$8.99 plus taxes and fees for standard passenger cars.
• You are charged once per calendar day, regardless of how many times you enter and exit the zone on the same day.
• The FDR Drive and the West Side Highway (Route 9A) are excluded from the charge, provided you do not exit onto local streets within the zone.
• This fee is separate from bridge and tunnel tolls and is not covered by any insurance or hire protection package.

The congestion fee will appear on your National hire bill, either as part of the toll programme charges or as a separate line item billed after the hire ends. Budget for this fee if your New York itinerary includes driving into Midtown or Lower Manhattan.

Yes, all bookings made through Hola Car Rentals, including National hires in New York, include Tolls Cashback of up to 5% of your total booking value for tolls paid during the hire.

Given that New York has some of the highest toll costs in the country, with bridge and tunnel crossings ranging from US$15 to US$25 or more each, plus the daily NYC Congestion Pricing fee, this benefit can add up to significant savings.

To claim your cashback after returning your National vehicle in New York:

• Email [email protected] within 30 days of returning the vehicle.
• Use the subject line: Tolls Cashback, followed by your reservation number.
• Attach your Hola Car Rentals confirmation, the signed hire agreement, and a toll invoice or statement showing the charges paid.

Refunds are issued to the original payment method used for your booking and typically process within 7 to 10 business days after approval. Submissions received after 30 days are not accepted.

Yes, a physical major credit card in the main driver’s name is required at every National hire counter in New York. Debit cards, prepaid cards, and virtual or digital wallet cards are not accepted for the security deposit hold.

• The card must have the driver’s name printed on it and must be presented physically at the counter.
• A temporary authorisation hold is placed on the card at collection. In the United States, typical holds range from approximately US$300 to US$400 for standard vehicles, though the exact amount depends on the vehicle class and location.
• The hold reduces your available credit until your bank releases it after the hire ends. Banks may take up to 15 business days to post the release.
• Even if you prepaid your booking online, you must still present a physical credit card at the New York National counter for the deposit.

It is strongly recommended to bring a backup credit card in your name in case your primary card is declined. Notify your bank of your travel plans in advance to prevent fraud blocks on in-person authorisations in New York.

When hiring with National in New York, two main types of cover are worth understanding before you arrive at the counter.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the hire vehicle itself, including collision, theft, and vandalism. A deductible may apply unless your confirmation explicitly states zero. CDW and LDW do not cover damage you cause to other vehicles or people.

Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving the National vehicle in New York. Not all U.S. states require hire companies to include minimum liability cover, so it is important to confirm whether your rate includes it or whether you need to add it.

• CDW and LDW do not cover tyres, undercarriage, roof, or keys unless specifically stated in the agreement.
• Only drivers named on the hire agreement are covered by these protections.
• Driving outside permitted areas or in breach of the hire terms can void cover.

Review your booking confirmation carefully to see which protections are included in your New York National rate before accepting or declining anything at the counter.

Yes, most bookings made through Hola Car Rentals, including National hires in New York, include travel assistance provided by Terrawind Global Protection. However, this benefit does not apply to residents of the United States or Canada.

For eligible customers, the cover includes:

• Travel insurance with medical cover for up to 5 passengers.
• Legal assistance in the event of an accident, which can be especially useful if you are involved in an incident on New York highways or city roads.
• Compensation for luggage lost by the airline.
• Flight cancellation insurance.

This is not a substitute for CDW or liability insurance on the National vehicle itself. It covers the travellers, not the car.

If you need assistance during your New York hire, contact Terrawind 24 hours a day, 7 days a week. Have your Hola Car Rentals confirmation number ready when you call. Cover details and exact limits are shown on your booking confirmation. Pre-existing medical conditions are excluded.

National hires in New York follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.

• At collection, check the fuel gauge with the National agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the odometer and gauge.
• Before returning the vehicle in New York, refuel within approximately 10 miles or 15 kilometres of the return location so the gauge does not drop below full before you arrive.
• Keep your final fuel receipt showing the date, time, and station address as proof in case of any dispute.
• If you return the vehicle below the recorded starting level, National may charge you for the fuel shortfall at their refuelling rate, which is typically higher than retail pump prices, plus a service fee.

For after-hours returns at the New York location, leave the fuel receipt in the return envelope and keep a photo of the full gauge on your phone. Some National counter locations may offer an optional prepaid fuel plan at collection, but unused fuel under that plan is generally non-refundable.

Yes, you can add an additional driver to your National hire in New York, either as part of your rate or by paying a fee at the counter.

• Some Hola Car Rentals rates include one additional driver at no extra cost. Check your booking confirmation for the line that reads additional driver free of charge.
• If not included, National charges US$15 per day plus taxes for each additional driver in New York.
• The additional driver must be present at the National counter at collection with a valid driving licence and any required ID.
• Both the main driver and the additional driver must sign the hire agreement. Anyone who drives but is not listed on the agreement is not covered by CDW, LDW, or liability protections.

In New York, drivers aged 18 to 24 may be added as additional drivers, but a young-driver surcharge may apply. Age restrictions and fees for additional drivers at National follow the same rules as for the main driver. If your licence uses a non-Latin alphabet, an IDP is also required for the additional driver.

Yes, one-way hires with National in New York are possible, but a drop-off fee may apply depending on your return location.

• Same-city returns, such as collecting at JFK and returning at a Manhattan National location, often do not carry a drop-off fee.
• Returns to a different city or state typically incur a one-way fee, which varies by route, vehicle class, and season.
• Cross-border one-way hires, for example returning the National vehicle in Canada, may be restricted or subject to higher fees. Always confirm with your booking confirmation.

The drop-off fee for your New York National hire is shown during the booking process under the section labelled to pay at destination. It cannot be prepaid and is paid directly at the counter. If a fee was not disclosed during booking but is charged at the New York National counter, keep all paperwork and contact support, as the No Extra Charges© guarantee may apply.

Changing your return location after booking may reprice the hire and recalculate or add a drop-off fee.

If your flight is delayed and you arrive later than your scheduled National collection time in New York, your reservation will generally be held for up to 24 hours from the original collection time.

• If the delay is less than 24 hours, National will hold your booking. Make sure you arrive during counter service hours at Federal Circle, New York JFK, where National operates 24 hours a day.
• If the delay exceeds 24 hours, contact Hola Car Rentals support as soon as possible via WhatsApp at the number on your confirmation or by email at [email protected]. Changes in this situation are not guaranteed but the team will assist where possible.
• For international arrivals at New York JFK, factor in additional time for immigration and baggage claim before heading to the AirTrain to Federal Circle. This can add 45 to 90 minutes beyond the flight landing time.

If you arrive outside the 24-hour hold window without contacting support, the booking may be forfeited with no refund. It is always best to notify the team proactively if a significant delay is expected on your New York trip.