VERIFIED REVIEWS
About hiring a car in Fort Wayne
Frequently Asked Questions
What does my Hola Car Rentals booking with Hertz in Fort Wayne include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Fort Wayne, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Fort Wayne.
Will I face unexpected charges at the Hertz counter in Fort Wayne when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Fort Wayne are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Fort Wayne charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Hertz counter at Fort Wayne Airport and how does pickup work?
The Hertz facility serving Fort Wayne International Airport (FWA) is located at 3801 W. Ferguson Road, not inside the terminal itself. After landing at FWA, you need to take the Hertz shuttle from the terminal to reach the off-site hire facility.
Look for the designated shuttle stop outside the arrivals area and board the Hertz shuttle, which will take you to 3801 W. Ferguson Road. Counter hours at this Fort Wayne airport location run Monday through Sunday, 08:00 to 16:00. Plan your arrival accordingly, as no confirmed after-hours pickup option is available at this location.
At the counter, have the following ready:
- Your booking confirmation or printed voucher
- A valid driver’s licence (physical, original)
- A major credit card in the main driver’s name for the excess
- Your passport or government-issued photo ID
If your licence uses a non-Latin alphabet (Arabic, Chinese, Japanese, Cyrillic), bring an International Driving Permit as well. The Hertz team in Fort Wayne will walk you through the hire agreement before you drive away.
Is there a Hertz location in Fort Wayne away from the airport?
Yes, Hertz has an off-airport branch in Fort Wayne at 725 W. Coliseum Blvd, Fort Wayne, IN 46808, which you can access directly without needing an airport shuttle.
This Fort Wayne city location has different operating hours from the airport facility. Typical hours are Monday through Friday 08:00 to 18:00, Saturday 09:00 to 12:00, with Sunday hours unconfirmed. Hours can vary, so verify the schedule on your booking confirmation before heading there.
Choosing the off-airport Hertz location in Fort Wayne may suit you if you are not arriving by plane or if you need to pick up or return a vehicle during hours that differ from the airport counter schedule. Keep in mind that no shuttle service is associated with this branch, so you will need your own transport to reach 725 W. Coliseum Blvd.
Regardless of which Fort Wayne Hertz location you use, bring a physical major credit card in the main driver’s name, your original driver’s licence, and your booking confirmation.
What documents do I need to pick up my Hertz hire in Fort Wayne?
To collect your Hertz hire in Fort Wayne, you must present all documents in physical form. Digital copies are not accepted at the counter.
- Original, unexpired driver’s licence in the main driver’s name
- International Driving Permit (IDP) if your licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic. An IDP is a translation only and must be carried alongside your original licence
- A major credit card with the driver’s name printed on the card, in the main driver’s name, for the excess hold
- Passport or valid government-issued photo ID
- Booking confirmation or printed voucher
- Round-trip flight tickets or proof of onward travel
At the Hertz counter in Fort Wayne, the agent will verify that all names match across your licence, passport, and credit card. A mismatch can cause delays or denial. Debit cards and prepaid cards are not accepted for the security hold, so bring a true major credit card with sufficient available credit.
If you think you may need an IDP, obtain it in your home country before travelling, as U.S. issuers like AAA do not issue IDPs to non-U.S. licence holders.
Are there toll roads near Fort Wayne and how does Hertz handle them?
Yes, toll roads exist in the region around Fort Wayne. The Indiana Toll Road (I-90) runs east-west across northern Indiana and is the main toll corridor you may encounter when driving beyond Fort Wayne. It accepts E-ZPass, I-Pass (Indiana's transponder system), and cashless video tolling via licence plate capture. Some cash booths remain on the Indiana Toll Road, but hire vehicles are pre-equipped for electronic processing.
Your Hertz vehicle in Fort Wayne will come with an electronic toll device already installed. At the counter you have two options:
- Purchase an unlimited toll package (typically US$11 to US$25 per day, depending on the Hertz programme and location)
- Decline the package and pay per use, in which case Hertz will bill actual toll amounts at video or cash rates plus an administrative processing fee, charged to your card on file after the hire ends
Toll charges can appear on your statement days or even weeks after you return the vehicle, as toll agencies process invoices in batches. There are no congestion charges or emissions zones in Indiana; fees are distance or bridge-based only.
If you drive the Indiana Toll Road from your Fort Wayne Hertz hire, keep any receipts or transponder statements, as these will be useful if you wish to claim the Tolls Cashback benefit included with your booking.
Can I get toll cashback on my Hertz hire in Fort Wayne?
Yes, all bookings made through Hola Car Rentals, including Hertz hires in Fort Wayne, include the Tolls Cashback benefit, which reimburses up to 5% of your total booking value for tolls paid during your hire.
If you drive on the Indiana Toll Road or cross any tolled bridge while using your Fort Wayne Hertz vehicle, you can claim this benefit after returning the car. Here is how it works:
- The refund equals the lesser of your actual toll costs or 5% of your Hola Car Rentals booking total
- Example: booking total of US$500 means a cap of US$25; if you paid US$15 in tolls, you receive US$15 back
To claim, email [email protected] within 30 days of returning your Fort Wayne Hertz vehicle. Include:
- Your Hola Car Rentals reservation confirmation
- A copy of the hire agreement signed at the Hertz counter
- A toll receipt, transponder statement, or itemised hire invoice showing toll charges
Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.
What is the security deposit for a Hertz hire in Fort Wayne?
When you pick up your Hertz vehicle in Fort Wayne, the counter agent will place a temporary authorisation hold on your major credit card. This is not a charge; it reduces your available credit until your bank releases it after the hire ends.
For Hertz hires in the United States, including Fort Wayne, the typical hold is approximately US$300 to US$400 for standard vehicle classes. The exact amount can vary based on the vehicle category, hire duration, and location policies. Premium or speciality vehicles may carry a higher hold.
- Only a physical major credit card in the main driver’s name with the driver’s name printed on the card is accepted for the deposit
- Debit cards, prepaid cards, and virtual cards are not accepted
- Digital wallets such as Apple Pay or Google Pay are not accepted for the hold
After you return the Fort Wayne Hertz vehicle and the contract closes, the hold is released. Your bank or card issuer controls how quickly it appears back on your available credit, which can take up to 15 business days. Bring a backup credit card in case your primary card is declined, and notify your bank of your travel plans to avoid fraud blocks on the authorisation.
Can drivers under 25 hire a car from Hertz in Fort Wayne?
Yes, drivers aged 21 to 24 can hire from Hertz in Fort Wayne, but a young-renter surcharge applies and certain vehicle classes are restricted.
In Indiana, the standard minimum age for Hertz is 25 without surcharges. Drivers aged 21 to 24 are permitted but will pay an additional daily fee at the Fort Wayne counter. For Hertz, Thrifty, and Dollar, the underage surcharge is typically US$13.50 per hire day, with a maximum charge of US$189 per hire.
Vehicle class restrictions also apply for under-25 renters in Fort Wayne. Categories such as full-size, SUV, minivan, luxury, premium, and convertible are generally limited to drivers 25 and older. Eligible classes for younger renters typically include economy, compact, and intermediate sedans or compact SUVs.
- Minimum age: 21 (Indiana standard for Hertz)
- Young-renter surcharge: approximately US$13.50 per day (max US$189)
- Restricted classes: full-size, luxury, premium, minivan, van, convertible
- All standard document and credit card requirements still apply
Drivers under 25 must still present a valid physical driver’s licence and a major credit card in their own name at the Fort Wayne Hertz counter.
How do I add an additional driver to my Hertz hire in Fort Wayne?
Yes, you can add an additional driver to your Hertz hire in Fort Wayne, either as an included benefit or for a fee paid at the counter, depending on your rate.
Check your booking confirmation first. If it states "Additional driver free of charge," the first extra driver is covered. If not, Hertz charges approximately US$13.50 per hire day for an additional driver, up to a maximum of US$189 per hire.
To add a driver at the Fort Wayne Hertz counter:
- The additional driver must be present at pickup with their own valid physical driver’s licence
- If their licence uses a non-Latin alphabet, they also need an International Driving Permit
- Both the main driver and the additional driver must sign the hire agreement
- Verify the additional driver’s name appears on your paperwork before leaving the counter
Only drivers listed on the hire agreement are covered by protections such as CDW/LDW. Anyone not named on the contract who drives the Fort Wayne Hertz vehicle may void cover and trigger additional charges. If you need to add a driver after pickup, visit a Hertz branch to update the agreement.
What driving quirks should I know before picking up my Hertz car in Fort Wayne?
Fort Wayne has several road characteristics that can catch first-time visitors off guard when driving a Hertz hire in the city.
- No urban motorway runs through downtown Fort Wayne. I-469 loops entirely around the city, so surface streets such as US-24, State Boulevard, and Washington Boulevard serve as the main arterials. These roads can feel like motorways at busy times but are subject to lane reductions and ongoing construction
- Downtown features one-way street systems that can be confusing, especially if you are used to grid-based city layouts. Speed can build quickly on these streets, so watch posted limits carefully
- Roundabouts are increasingly common in Fort Wayne neighbourhoods and arterials. Yield to traffic already in the roundabout and follow lane markings
- Active construction projects, including State Boulevard bridge work and planned Coldwater Road widening, may create detours or temporary lane closures near Hertz pickup and return routes
- State Boulevard has a recently reconstructed bridge that sits more than 7 feet higher than the previous structure, which can disorient drivers unfamiliar with the area
When returning your Fort Wayne Hertz vehicle, allow extra time if your route passes through active construction zones, particularly near the airport expressway corridor.
What insurance is included with a Hertz hire in Fort Wayne?
The insurance and cover included with your Hertz hire in Fort Wayne depends on the rate plan you selected when booking through Hola Car Rentals. Check your booking confirmation for the specific protections listed.
The two main coverages to understand are:
- Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Hertz vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero deductible. CDW/LDW does not cover damage you cause to other vehicles or people
- Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving the Fort Wayne Hertz vehicle. Some U.S. states require a minimum level of liability, but not all do. Hola Car Rentals strongly recommends adding Liability Insurance Supplementary (up to US$300,000) to your hire
CDW/LDW does not cover tyres, undercarriage, roof, keys, or personal belongings. Only drivers named on the hire agreement are covered. If an incident occurs, report it to Hertz immediately using the number on your confirmation and gather photos, location details, and any police report number.
What is the fuel policy for Hertz hires in Fort Wayne?
Hertz hires in Fort Wayne follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.
At pickup, check the fuel gauge with the Hertz agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the odometer and fuel gauge before driving away.
When returning your Fort Wayne Hertz vehicle:
- Refuel within approximately 10 miles of the return location so the gauge does not drop below full before you arrive
- Keep the fuel receipt showing the date, time, and station address
- Show the full gauge to the agent at return, or leave the receipt in the key envelope for after-hours drops
If you return the vehicle below the recorded starting level, Hertz may charge you for the fuel shortfall at their refuelling rate, which is typically higher than pump prices, plus a service fee. Using the wrong fuel type (petrol versus diesel) is not covered by the fuel policy and may generate additional charges.
Ask the Fort Wayne Hertz agent at pickup for the nearest petrol station to the return location so you can plan your final refuel stop.
Can I return my Hertz car to a different city from Fort Wayne?
Yes, one-way hires are possible with Hertz, allowing you to pick up in Fort Wayne and return the vehicle to a different location, but a drop-off fee may apply depending on your route.
The drop-off fee is route-specific and varies by destination, vehicle class, and season. It is not included in any rate plan and cannot be prepaid. When booking through Hola Car Rentals, the fee will appear under the "To pay at destination" section on the details page if it applies to your chosen route.
- Same-city airport to centre: often no drop-off fee
- Fort Wayne to another Indiana city: a drop-off fee typically applies and varies by distance
- Fort Wayne to a different state: a drop-off fee usually applies and can be higher for longer routes
- Cross-border one-ways (U.S. to Canada): may be restricted or carry significant fees depending on Hertz policy
If you change your return location after booking, the hire will be re-priced and the drop-off fee may increase or new restrictions may apply. Review your booking confirmation for the exact fee shown for your Fort Wayne Hertz itinerary, and contact support before making mid-rental route changes.
Does my Hertz booking in Fort Wayne include travel assistance if something goes wrong?
Yes, most bookings made through Hola Car Rentals, including Hertz hires in Fort Wayne, include travel assistance provided by Terrawind Global Protection. However, this benefit does not apply to residents of the United States or Canada.
If you are travelling from outside North America and experience an emergency while driving your Fort Wayne Hertz vehicle, such as a medical situation on the Indiana Toll Road or a breakdown on a rural arterial outside the city, you can reach the assistance line 24 hours a day:
- Phone (toll-free or collect): +1 888 980 9992
- WhatsApp: +1 208 910 1001
- Email: [email protected]
When you call, provide your full name, your Hola Car Rentals confirmation number (format: HOLA followed by digits), your current location, and a brief description of the situation. Follow the coordinator's instructions and keep all receipts and reports.
Coverage typically includes medical assistance for up to 5 passengers, legal assistance in case of an accident, compensation for luggage lost by the airline, and flight cancellation insurance. It does not cover damage to the Hertz vehicle itself (that is CDW/LDW) or third-party liability (that is LIS/ALI/SLI). Check your booking confirmation for the exact terms applicable to your Fort Wayne hire.
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