VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Avis in Pennsylvania include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Pennsylvania, including Avis, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected Avis rental experience and peace of mind throughout your trip in Pennsylvania.
Will I face unexpected charges at the Avis counter in Pennsylvania when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Avis booking in Pennsylvania are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Avis counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Avis counter in Pennsylvania charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Avis to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Avis counter at Harrisburg International Airport in Pennsylvania?
The Avis counter at Harrisburg International Airport (MDT) in Pennsylvania is located inside the baggage claim area. Once you collect your bags, look for the Avis desk in that same hall.
At pickup, show your driver's license to receive your preprinted rental document and keys. If you are enrolled in Avis Preferred, you can skip the line and go directly to your vehicle. Rental cars are parked outside the terminal, so plan for a short walk after completing the counter process.
Counter hours at MDT are Monday through Friday 07:00 AM to 12:15 AM, and Saturday through Sunday 08:30 AM to 12:15 AM. After-hours key drop is available if you return outside those windows, but note that the vehicle remains your responsibility until it is checked in the next business day.
What documents do I need to pick up an Avis rental car in Pennsylvania?
To pick up an Avis rental car in Pennsylvania you must present the following physical documents at the counter:
- A valid, original driver's license in the main driver's name
- A major credit card with the driver's name printed on the card, used for the security deposit hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets (required for visitors traveling from abroad)
If your driver's license is not in English and does not use a Latin (Roman) alphabet, for example Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory. For licenses in English or a Latin alphabet, an IDP is recommended but not strictly required by Avis in Pennsylvania.
All documents must be physical originals. Digital copies shown on a phone are not accepted at the Avis counter. Debit and prepaid cards are not accepted for the security hold.
How do tolls work on the Pennsylvania Turnpike in an Avis rental car?
The Pennsylvania Turnpike is the main toll road you will encounter when driving an Avis rental car in Pennsylvania, and it operates as a fully cashless system. There are no cash booths. Tolls are recorded by overhead gantries using either a transponder in the vehicle or a license plate camera.
When you pick up your Avis rental in Pennsylvania, you will be offered a toll program at the counter. You can choose between:
- An unlimited toll package, typically priced between US$11 and US$25 per rental day, which covers all tolls at E-ZPass rates during the rental period
- A pay-per-use option, where each toll is billed at the Toll By Plate rate (generally double the E-ZPass rate per segment) plus an administrative processing fee per toll event
If you drive through a toll without enrolling in any program, Avis will bill the tolls via Toll By Plate to your credit card after the rental ends, sometimes days or weeks later, along with administrative fees. For a 50-mile Pennsylvania Turnpike trip, E-ZPass rates run approximately US$4.78; Toll By Plate rates are roughly double that amount per segment.
Pennsylvania has no congestion charges or urban emissions zones. Tolls apply only to specific roads and bridges.
Can I get cashback on Pennsylvania Turnpike tolls paid during my Avis rental?
Yes, you can get cashback on tolls paid on the Pennsylvania Turnpike or any other toll road during your Avis rental in Pennsylvania. All Hola Car Rentals bookings include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during the rental period.
To claim your cashback after returning your Avis vehicle in Pennsylvania:
- Email [email protected] within 30 days of returning the vehicle
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
- Attach your Hola Car Rentals reservation confirmation, the rental agreement signed at the Avis counter, and a receipt or statement showing the toll charges paid
The refund is issued to the same payment method used for your original booking and typically processes within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted. This benefit does not mean tolls are free during the rental. You still pay tolls normally through the Avis toll program or Toll By Plate, and Hola Car Rentals reimburses you afterward up to the 5% cap.
What is the security deposit amount for an Avis rental in Pennsylvania?
When you pick up an Avis rental car in Pennsylvania, the counter will place a temporary authorization hold on your credit card as a security deposit. For standard vehicle classes at Avis locations in the United States, including Pennsylvania, the typical hold is approximately US$300 to US$400.
This is not a charge. It is a temporary authorization that reduces your available credit until the rental is closed and your bank releases the hold, which can take up to 15 business days after you return the vehicle.
A few important points to keep in mind:
- The hold must be placed on a physical, major credit card with the driver's name printed on the card
- Debit cards, prepaid cards, and virtual cards are not accepted for the deposit at the Avis counter in Pennsylvania
- Premium or specialty vehicle classes may carry a higher hold amount
- The exact amount is set by the Avis desk and local rules, so confirm with the agent before swiping
Bring a backup credit card in your name in case your primary card is declined.
What are the Avis counter hours at Philadelphia and Pittsburgh airports in Pennsylvania?
Avis operates at multiple airports across Pennsylvania with varying counter hours. Here are the hours for the two busiest locations:
- Philadelphia International Airport (PHL): the Avis counter is open 24 hours a day, 7 days a week, with 24-hour drop-off available
- Pittsburgh International Airport (PIT): the Avis counter is open Monday through Sunday from 07:00 AM to 11:30 PM, with 24-hour drop-off available
At Pittsburgh, after completing the counter process, proceed to the parking garage at the far end of the customer service building to collect your vehicle. At Philadelphia, vehicles are located at 1 Arrivals Road.
If you are returning your Avis rental in Pennsylvania after hours, lock the vehicle and place the keys in the designated drop box at the return area. The vehicle will be checked in the next business day, and you remain responsible for it until that check-in is completed. Always confirm current hours on your booking confirmation, as holiday schedules may differ.
Is there a young driver surcharge for Avis rentals in Pennsylvania for drivers under 25?
Yes, drivers aged 21 to 24 are subject to a young-renter surcharge when picking up an Avis rental car in Pennsylvania. In the United States, the standard minimum age to rent without an additional fee is 25.
For Avis in Pennsylvania, the young-renter surcharge is US$13 per rental day plus applicable taxes, with a maximum charge of US$65 plus taxes for the rental period. This fee is paid at the Avis counter at pickup and is not included in your prepaid rate.
Additional restrictions that apply to under-25 drivers at Avis in Pennsylvania include:
- Vehicle class limits: premium, luxury, full-size SUV, minivan, van, and convertible categories are generally restricted to drivers 25 and older
- Additional drivers aged 21 to 24 may not be accepted at Avis locations; Avis, Budget, and Payless generally require additional drivers to be at least 25
If you are from Latin America or the Caribbean and aged 21 to 24, check your Hola Car Rentals confirmation. Certain Avis rates include a waiver of the underage fee for eligible travelers from that region, provided the waiver is explicitly shown on the confirmation and you select an eligible vehicle category.
How does the fuel policy work for Avis rentals in Pennsylvania?
Avis rentals in Pennsylvania follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid fuel charges.
At pickup, check the fuel gauge with the Avis agent and confirm the starting level is recorded on the rental agreement. Take a photo of the dashboard showing the odometer and gauge before leaving the lot.
When returning your Avis rental in Pennsylvania, refuel within approximately 10 miles or 15 kilometers of the return location so the gauge does not drop below full before you arrive. Keep your final fuel receipt showing the date, time, and station address.
If you return the vehicle below the recorded starting level, Avis may charge:
- A fuel shortfall at the partner's refueling rate, which is typically higher than retail pump prices
- A refueling service or administrative handling fee
For after-hours returns at Pennsylvania airports such as MDT, PIT, or ABE, leave the fuel receipt in the key drop envelope and keep a photo of the full gauge on your phone as evidence. The vehicle will be inspected the next business day.
Does travel assistance cover a breakdown on the Pennsylvania Turnpike in an Avis rental?
Yes, most Hola Car Rentals bookings include travel assistance provided by Terrawind Global Protection, which can support you in situations such as a breakdown or accident on the Pennsylvania Turnpike or other roads during your Avis rental.
This benefit typically covers:
- Travel insurance with medical coverage for up to 5 passengers
- Legal assistance in case of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
If you need assistance during your Avis rental in Pennsylvania, contact Terrawind 24 hours a day, 7 days a week:
- Phone (toll-free or collect): +1 888 980 9992
- WhatsApp: +1 208 910 1001
- Email: [email protected]
Provide your full name, your Hola Car Rentals confirmation number, your location on the road, and a brief description of the situation. Follow the coordinator's instructions and keep all receipts and reports.
Important: this travel assistance benefit applies only to non-North American customers. Residents of the United States and Canada do not qualify. It also does not cover damage to the Avis rental vehicle itself, which is handled by CDW/LDW, or third-party liability, which requires LIS/ALI/SLI coverage.
Can I add an additional driver to my Avis rental in Pennsylvania?
Yes, you can add an additional driver to your Avis rental in Pennsylvania, but the additional driver must be present at the counter at pickup with a valid driver's license and any required identification.
Whether the additional driver fee applies depends on your rate:
- If your Hola Car Rentals confirmation shows "Additional driver free of charge," the first extra driver is included at no cost
- If the fee is not included, Avis in Pennsylvania charges US$13 per rental day plus taxes, with a maximum of US$65 plus taxes for the rental period
Key rules for additional drivers on Avis rentals in Pennsylvania:
- The additional driver must meet the same document requirements as the main driver, including an IDP if their license uses a non-Latin alphabet
- For Avis, additional drivers must generally be at least 25 years old at pickup
- Only drivers listed on the rental agreement are covered by protections such as CDW/LDW
- Both the main driver and the additional driver must sign the rental agreement at the counter
If you need to add a driver after pickup, visit an Avis branch in Pennsylvania to update the agreement. Phone or chat requests alone are generally not sufficient.
What insurance options are available for an Avis rental in Pennsylvania?
When picking up an Avis rental car in Pennsylvania, you will be offered several insurance and protection options at the counter. Understanding what each covers helps you avoid paying for duplicate protection.
- Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Avis vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation shows zero excess. CDW/LDW does not cover damage you cause to other vehicles or people.
- Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving the Avis rental in Pennsylvania. Some U.S. states require a minimum level of liability coverage, but not all do. Adding supplemental liability up to US$300,000 is strongly recommended.
- Personal Accident Insurance (PAI): covers your own injuries and those of passengers.
- Personal Effects Coverage (PEC): covers personal belongings inside the vehicle.
Check your Hola Car Rentals confirmation before arriving at the Avis counter in Pennsylvania to see which protections are already included in your rate. Declining coverage at the counter that is already included in your booking may create disputes, which the No Extra Charges© guarantee can help resolve after verification.
Can I pick up an Avis car in Pennsylvania and return it in a different city?
Yes, Avis allows one-way rentals within Pennsylvania and to other states, but a drop-off fee may apply depending on the route, vehicle class, and season.
Avis operates more than 40 locations across Pennsylvania, including airports at Philadelphia (PHL), Pittsburgh (PIT), Harrisburg (MDT), Wilkes-Barre/Scranton (AVP), Lehigh Valley (ABE), and Lancaster (LNS), as well as downtown city locations. This network makes one-way trips between Pennsylvania cities generally feasible.
How the drop-off fee works:
- Same-city airport to downtown: often no drop-off fee
- Between different Pennsylvania cities or airports: a drop-off fee typically applies and varies by distance and vehicle class
- Pennsylvania to another U.S. state: a drop-off fee usually applies and may be higher for longer distances
The drop-off fee is shown during the booking process on the Hola Car Rentals checkout page under the "To pay at destination" section. It cannot be prepaid and is settled at the Avis counter in Pennsylvania at pickup. If a fee appears at the counter that was not disclosed in your confirmation, keep all paperwork and contact support, as the No Extra Charges© guarantee may apply.
What happens if I arrive late to pick up my Avis rental in Pennsylvania?
If you arrive late to pick up your Avis rental in Pennsylvania, the booking will generally be held for up to 24 hours from the original scheduled pickup time. If your delay is caused by a flight, Avis will hold your reservation as long as the delay is less than 24 hours, provided you arrive during counter operating hours.
Key points to keep in mind for Avis locations in Pennsylvania:
- Philadelphia International Airport (PHL) is open 24 hours, so late arrivals there are less of a concern
- Pittsburgh International Airport (PIT) closes at 11:30 PM, so if your flight lands after that time, plan accordingly
- Harrisburg International Airport (MDT) closes at 12:15 AM; after-hours key pickup is not available, so a very late arrival may require rebooking
- Smaller Pennsylvania locations such as Lancaster (LNS) have limited hours and may not accommodate late arrivals
If your delay exceeds 24 hours, contact Hola Car Rentals via WhatsApp at +1 (786) 999-8312 or by email at [email protected] as soon as possible. Changes beyond the 24-hour window are not guaranteed, and the booking may be forfeited without a refund if the window passes without contact.
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