AVALIAÇÕES VERIFICADAS
Perguntas Frequentes
O que inclui minha reserva da Hola Car Rentals com National em Gander que outras empresas não oferecem?
Hola Car Rentals é uma parceira premium das principais locadoras de veículos em Gander, oferecendo a você acesso exclusivo à nossa tarifa All Inclusive+. Esta tarifa inclui benefícios extras que nenhuma outra empresa pode oferecer:
- Proteção total do veículo sem franquia (válida apenas para certas tarifas e itinerários)
- Reembolso de pedágios: recupere até 5% do valor total da sua reserva pelos pedágios pagos durante a locação
- Assistência médica de viagem premium para até 5 passageiros em caso de emergência, com cobertura de até CAD 200.000 (condições preexistentes excluídas)
- Garantia No Extra Charges©: se o balcão cobrar algo que não consta na sua confirmação e não é um adicional opcional que você aceitou, Hola Car Rentals trabalhará para remover ou reembolsar o valor após verificação
Tudo sem custo adicional, garantindo uma experiência de locação única com proteção completa e tranquilidade durante sua viagem em Gander.
Terei cobranças inesperadas no balcão da National em Gander ao reservar pela Hola Car Rentals?
Não. Com a Hola Car Rentals, todos os custos e cobranças da sua reserva em Gander são apresentados claramente no momento da reserva e no e-mail de confirmação, para que você saiba exatamente o que está pagando antes de chegar ao balcão.
Além disso, cada reserva da Hola Car Rentals inclui a garantia No Extra Charges©. Esta é uma garantia de preços (não uma proteção) que protege você caso o balcão em Gander cobre por algo que não estava listado na sua confirmação e que não era um adicional opcional que você aceitou. Se isso acontecer, a Hola Car Rentals trabalhará com o parceiro de aluguel para remover ou reembolsar a cobrança após verificação.
Os únicos custos fora desta garantia são:
- Adicionais opcionais escolhidos no balcão (GPS, cadeirinhas para crianças, combustível pré-pago)
- Cobranças por uso (pedágios, diferença de combustível, multas de trânsito)
Where is the National car rental counter at Gander Airport?
The National car rental counter at Gander International Airport (YQX) is located at 1000 James Boulevard, Gander, NL. The rental counters at Gander Airport are situated inside the main terminal, and vehicles are within walking distance, so no shuttle is required after completing your paperwork.
Gander Airport is a compact regional facility, which means the process from landing to driving away is straightforward. You can expect to spend roughly 15 to 30 minutes from arrival to picking up your vehicle, assuming no queues at the counter.
There is no separate downtown National location in Gander, so the airport counter at 1000 James Boulevard is your only pickup point. Confirm your exact counter position and any after-hours instructions on your booking confirmation before you travel.
What are the operating hours for the National car rental counter in Gander?
Counter hours at Gander Airport vary by rental brand, and you should verify the specific National hours on your booking confirmation before arrival, as schedules can change on holidays or seasonally.
As a general reference for Gander Airport rental counters, typical weekday hours run from 8:00 AM to 5:00 PM Monday through Friday, with reduced weekend hours (often 12:00 PM to 5:00 PM on Saturdays and Sundays). National, as part of the Alamo/National/Enterprise group, follows similar regional patterns.
If your flight arrives outside these windows, after-hours returns are generally supported at Gander: you park and lock the vehicle, then place your completed rental contract and keys in the key drop box near the counter entrance. After-hours pickup, however, is typically not available, so plan your arrival accordingly. If your flight is delayed by less than 24 hours, National will hold your reservation; delays beyond 24 hours require you to contact support directly.
Are there toll roads near Gander that I should know about when renting from National?
No, there are no toll roads anywhere in Newfoundland and Labrador, including in and around Gander. When you rent from National in Gander, you will not encounter any toll booths, cashless toll systems, or electronic transponder requirements on any route, including the Trans-Canada Highway (Route 1) that passes through the area.
This means you will not be charged any toll-related fees by National during your rental, and there is no need to enroll in a toll program or purchase a transponder package at the Gander counter.
If your travel plans take you beyond Newfoundland to other Canadian provinces where tolls do apply, standard toll billing rules would then come into effect. Keep all receipts for any tolls paid outside the province, as the Tolls Cashback benefit included with your booking allows you to claim up to 5% of your total booking value back for tolls paid during your rental period.
What documents do I need to pick up my National rental car in Gander?
To pick up your National rental car in Gander, you must present the following physical documents at the counter:
- A valid, original driver's license with a photograph, in the main driver's name, valid for the entire rental period
- A major credit card physically in the main driver's name, with the driver's name printed on the card, for the security deposit hold
- Your passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight tickets or proof of onward travel
Digital documents are not accepted at the National counter in Gander or at any rental counter. All documents must be physical originals.
If your driver's license is not in English and uses a non-Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic), you must also carry an International Driving Permit (IDP) alongside your original license. The IDP is a translation only and cannot be used without the original license. Visitors from most countries can drive in Canada on a valid foreign license, but obtaining an IDP in your home country before traveling is strongly recommended if your license is not in English.
How does the Tolls Cashback benefit work when renting from National in Gander?
All bookings include the Tolls Cashback benefit, which reimburses up to 5% of your total booking value for tolls paid during your rental. Because Newfoundland and Labrador has no toll roads, this benefit is most relevant if your National rental in Gander takes you to other provinces where tolls apply.
To claim your cashback after returning the vehicle:
- Email [email protected] within 30 days of returning the car
- Use the subject line: Tolls Cashback - followed by your reservation confirmation number
- Attach your Hola Car Rentals booking confirmation, the signed rental agreement from National, and a receipt or statement showing the toll charges paid
- Include your full name, travel dates, and the last 4 digits of the card used for the booking
The refund is issued to your original payment method and typically processes within 7 to 10 business days after approval. Claims submitted after 30 days of vehicle return are not accepted. The cap is the lesser of actual tolls paid or 5% of your Gander booking total.
Does Gander's unusual road layout affect driving a National rental car?
Yes, Gander's road layout is genuinely unusual and can disorient first-time visitors driving a National rental car. The town was deliberately planned in the shape of a goose, resulting in curved, thematic streets that differ significantly from the grid-based or linear layouts found in most other Canadian cities.
A few specific challenges to be aware of:
- Cooper Boulevard, a key corridor off the Trans-Canada Highway (Route 1), features multiple stop-controlled intersections with skewed angles at Catalina Drive that can be tricky for larger vehicles
- Channelized right turns with small traffic islands complicate left turns for vans and SUVs
- The Gander Bay Loop Road (Route 330) adds further complexity with convoluted loops near the town's northern boundary
Using GPS navigation is strongly recommended when driving your National rental in Gander, especially if it is your first visit. The Trans-Canada Highway itself is straightforward and toll-free, but the local street network rewards a little preparation. Download offline maps before you arrive, as connectivity can be limited in parts of Newfoundland.
Can I return my National rental car after hours in Gander?
Yes, after-hours returns are available at Gander Airport for National and other rental brands operating at the airport. The process is straightforward:
- Drive the vehicle back to the designated return area at Gander Airport
- Park and lock the car as instructed on your rental agreement
- Place your completed rental contract and keys in the key drop box located near the counter entrance
- Take all personal belongings with you
- Keep a photo of the vehicle's condition and fuel gauge before leaving
Note that after-hours pickup is generally not available at Gander, so if your flight arrives late at night, you may need to arrange accommodation and collect your National vehicle the following morning when the counter reopens. Always review the specific after-hours instructions on your booking confirmation, as procedures can vary. If you have any concerns about your arrival time, contact support in advance using the details on your confirmation.
What is the security deposit amount for a National rental car in Gander?
When you pick up your National rental car in Gander, a temporary authorization hold will be placed on your credit card. For rentals in Canada, the typical hold is approximately CAUS$ 300 to CAUS$ 500 for standard vehicle classes, though some locations may require a minimum authorization of around CAUS$ 750. Premium or larger vehicle classes may carry higher holds.
Important points to keep in mind:
- The hold is a temporary authorization, not a charge. It reduces your available credit until your bank releases it after the rental ends
- You must present a physical, major credit card in the main driver's name, with the driver's name printed on the card. Debit cards, prepaid cards, and virtual cards are not accepted for the deposit at the National counter in Gander
- Banks control release timing after the rental closes, which can take up to 15 business days
- Bring a backup credit card in case your primary card is declined
Notify your bank of your travel to Canada before arriving in Gander to prevent fraud blocks on the authorization.
Is Travel Assistance included with my National car rental booking in Gander?
Yes, most bookings include Travel Assistance provided by Terrawind Global Protection, and this applies to your National rental in Gander as well. However, this benefit is available only to non-North American customers. Canadian and US residents do not qualify for this coverage.
For eligible renters, the Travel Assistance benefit typically includes:
- Travel insurance with medical coverage for up to 5 passengers
- Legal assistance in the event of a road accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
Gander is a remote destination in Newfoundland, and the nearest major medical facilities may be some distance away, making this coverage particularly valuable if you are involved in an incident on the Trans-Canada Highway or on rural roads around the area.
To use the assistance, call the 24/7 line at +1 888 980 9992 (toll-free) or contact via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready. This coverage does not replace CDW/LDW for vehicle damage or third-party liability insurance.
Can I add an additional driver to my National rental in Gander?
Yes, you can add an additional driver to your National rental in Gander, either as part of your rate or by paying a fee at the counter. For National (part of the Alamo/National/Enterprise group), the additional driver fee is US$15 per day plus applicable taxes when not included in your rate.
To add a driver at the Gander counter:
- The additional driver must be present at pickup with their valid driver's license and photo ID
- If their license is not in English and uses a non-Latin alphabet, they must also carry an International Driving Permit
- Both the main driver and the additional driver must sign the rental agreement
- The additional driver must meet the minimum age requirements for Gander
Only drivers listed on the National rental agreement are covered by the vehicle's protections, including CDW/LDW and liability coverage. If someone drives who is not named on the contract, those protections may be void. Check your booking confirmation to see whether an additional driver is already included in your rate before arriving at the Gander counter.
Can I pick up a National car in Gander and return it in a different city?
Yes, one-way rentals are available in Canada, including from Gander, but they must be booked in advance. If you pick up your National rental in Gander and return it to a different city, a one-way drop-off fee may apply depending on the route.
Key things to know about one-way rentals from Gander:
- The drop-off fee is route-specific and varies by pickup and return location, vehicle class, and season
- The fee will be disclosed during the booking process under the "To pay at destination" section and will appear on your confirmation
- This fee cannot be prepaid and is paid directly to National at the return location
- Cross-border one-ways (for example, returning to a US location) may be restricted or carry higher fees; confirm availability when booking
Because Gander is a remote location in Newfoundland, one-way options to mainland Canada may involve ferry connections from the island, which adds logistical complexity. Always confirm the full route and any restrictions with the booking system before finalizing your reservation.
What fuel policy applies to National car rentals in Gander?
National car rentals in Gander follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid fuel charges. Fuel prices in Newfoundland are typically 5 to 10% above the National Canadian average due to the island's shipping costs, so budgeting slightly more for fuel than you might on the mainland is advisable.
To avoid fuel charges on your Gander rental:
- Check the fuel gauge with the National agent at pickup and confirm the starting level is recorded on your rental agreement
- Take a photo of the dashboard showing the odometer and fuel gauge at pickup
- Refuel within approximately 15 km of the Gander Airport return location before dropping off the vehicle
- Keep your final fuel receipt showing the date, time, and station address
- For after-hours returns, leave the receipt in the key drop envelope and keep a photo of the full gauge
If you return the vehicle below the recorded starting level, National may charge you for the fuel shortfall at their refueling rate, which is typically higher than pump prices, plus a service fee.
What insurance coverage is included with a National rental car in Gander?
The insurance coverage included with your National rental in Gander depends on the rate plan you selected at booking. In Canada, provincial law requires every rental vehicle to carry a minimum level of third-party liability insurance, which is included by default when you rent through Hola Car Rentals in Gander. You can also purchase higher supplemental liability limits if needed.
Common coverage options to review for your Gander rental:
- Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the National vehicle. A deductible may apply unless your confirmation states zero deductible
- Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others. The statutory minimum is included in Canada, but higher limits are available
- CDW/LDW does not cover tires, undercarriage, roof, or personal belongings
Check your booking confirmation carefully to see exactly which protections are listed and whether a deductible applies. If an incident occurs during your National rental in Gander, report it to National immediately using the contact number on your rental agreement, and document the scene with photos before moving the vehicle.
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