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VERIFIED REVIEWS

4.9
user review 1 user review 2 user review 3 +3369
3372 reviews
4.9 stars, 3372 reviews
4.9
user review 1 user review 2 user review 3 +3369
3372 reviews
4.9 stars, 3372 reviews
Holger Pfarr
Holger Pfarr
5 2 months ago
"By far cheaper than all rental car offers."
Sharon Radford
Sharon Radford
5 2 months ago
"Quick and easy"
Bill Harshbarger
Bill Harshbarger
5 3 months ago
"I really liked the reservation screen for pickup times...side by side let's you easy match pick-up drop off. The vehicles were the best price (discounted prices for European travelers in the US at thus writing), otherwise rental car prices are rather high these days. Insurance is about peace of mind. Hola is over the top covering many of those extras the agent wants you to buy. And toll coverage up to 5%. Super. Without human attendants anymore, it's complicated in the Bay Area and particularly expensive in Miami (!) Auto companies see it as an opportunity to sell you lots of Toll coverage. Finally, what I did not notice was, "not knowing what I was renting" which is often noticed just before you press 'book'. The question did not enter my mind, that's a good thing. Their AI agent, perfectly better. Very good advice. And I did have the need to cancel and rebook. With the app, effective and bug free. One refund was credited in a hour. Another may take a few days, but will post. Also the app will display prices in the currency you select. Looking forward to booking with Hola again"
תמיר מורוביץ
תמיר מורוביץ
5 5 months ago
"This is not the first time we’ve rented cars through Hola, and each time we’re absolutely satisfied! Their service is excellent — always available, providing immediate responses, quickly solving any issues with kindness, and handling everything directly with the rental companies when needed. Even when a refund was required, they took care of it fully without any hassle. The personal, reliable, and professional approach makes all the difference. A fantastic experience every time, and I’ll definitely keep renting through them and highly recommend them to everyone"
carl buckley (BMW R Nine T Scrambler)
carl buckley (BMW R Nine T Scrambler)
5 7 months ago
"Searching for two weeks car hire in Florida. Hola were very competitive against the group I wanted to book, the website was easy to use and confirmation received immediately"
Dwight Thompson
Dwight Thompson
5 4 months ago
"The experience was excellent, fast and easy with the least effort required to chose a car. From past experience the counter experience was favourable at Budget Miami Airport with no issues. This was the first time an agent at a rental desk did not try to sell me additional insurance or toll pass. My only concerns for this booking was the price gap was too high for standard cars compared to the basic cars."
Steve Hornby
Steve Hornby
5 2 months ago
"Very easy to book Very easy to pay And the best deal I could find by quite a long way Added price of mind was the 4.8 stars on trust pilot with 3000+ ratings"
mandy hughes
mandy hughes
5 7 months ago
"Unfortunately I had to cancel my booking with Hola Car Rentals for personal reasons. I was assisted by the Sales Manager Karen to do this. After completing the cancellation efficiently and promptly she went above and beyond to help me with several additional questions I had. Based on my experience I would highly recommend Hola Car Rentals Customer service and would definitely use them again. Their rental prices were very competitive too."
Natalia Vazquez Sotelo
Natalia Vazquez Sotelo
5 2 months ago
"I highly recommend Hola Car for their excellent service and great price. We arrived many hours late and were worried, but they answered all my questions immediately, even though it was a Sunday. Thank you so much for your help!"
Chris Burnham
Chris Burnham
5 2 months ago
"great prices easy to book definitely use again"
constanza cecchi
constanza cecchi
5 2 months ago
"The app is great and reliable. Although they try to add extra insurance when you arrive to pick up the car, you just have to insist and say no. Otherwise, everything is fine."
Alejandro Arenal
Alejandro Arenal
5 2 months ago
"Hola is amazing, has everything you need. Thanks"
Damien DE SOUSA
Damien DE SOUSA
5 2 months ago
"Easy and fast booking process"
Jason Bishop
Jason Bishop
5 5 months ago
"Excellent all round . Great price , great service and the insurance cover etc ticks every box . Customer service for a few odd questions were great and very quick response on what’s app . Highly recommended and will definitely use Hola again .. Thankyou. Ps … Car was great too 👌🏼👌🏼"
Oliver Streatfeild
Oliver Streatfeild
5 2 months ago
"Quick an easy booking option with the best prices, even better than booking direct. Plus you get add extras included - win / win situation."
Daniel Garcia
Daniel Garcia
5 2 months ago
"Good car and price"
Wheeling and dealing Uk
Wheeling and dealing Uk
5 2 months ago
"Cheap and easy to use covers all insurances etc seems to have been made easy"
차Mihye
차Mihye
5 2 months ago
"As a Korean, I used the app to rent a car in California. The Dollar Rent-a-Car employee at the San Francisco branch was rude and insisted I purchase additional insurance ($25 per day) because the insurance I purchased through the Hola app was inadequate. However, Hola insisted that the full coverage policy applied and helped me cancel the additional insurance I had purchased at the Dollar Rent-a-Car location. I'm satisfied with Hola's customer service, but I think the Dollar Rent-a-Car employee's practice of selling additional insurance needs to be addressed."
Nadav
Nadav
5 2 months ago
"Easy to use, great prices, all inclusive"
HaYoung Son
HaYoung Son
5 2 months ago
"Good price I like that they have all the insurance and additional driver included"
Mike Purkins
Mike Purkins
5 2 months ago
"So easy to book and a great price"
Jean-Francois WILMOTTE
Jean-Francois WILMOTTE
5 2 months ago
"Perfect, no problems at all and a very attractive price."
amarthi rivera
amarthi rivera
5 1 month ago
"👌 EXCELLENT"
Hong-Anh Ha
Hong-Anh Ha
5 1 month ago
"Looks good to me eith the inclusive rate. I hope I don’t get any unexpected additional costs upon pick up!"
Emily Edwards
Emily Edwards
5 1 month ago
"Awesome service"
JOSE LUIS MORA
JOSE LUIS MORA
5 1 month ago
"Excellent process, very easy"
K_Cantona95
K_Cantona95
5 1 month ago
"Excellent value for money!"
Ara Bermúdez
Ara Bermúdez
5 1 month ago
"Making my reservation on the website was super easy, and I received my confirmation immediately. The site is very user-friendly and even cheaper than the official website of the dealership where my car will be delivered."
Alexandra Robertson
Alexandra Robertson
5 1 month ago
"Found this site, all very straightforward and great price. Will let you know how it goes when I come back from Calgary, CA. Thank you"
Rania Yaqout
Rania Yaqout
5 1 month ago
"Excellent experience"
Ole Alnes
Ole Alnes
5 1 month ago
"It was easy to book and clear information about what was included in the price. Good prices and informative chat service."
teyo castro
teyo castro
5 1 month ago
"Everything was very quick and clear."
Artie Divin
Artie Divin
5 1 month ago
"Very easy to book and very cheap"
Cristian Francisco Pastore
Cristian Francisco Pastore
5 1 month ago
"Highly recommended, practical and straightforward. I will definitely use HOLA CAR RENTALS again."
Darren Storey
Darren Storey
5 1 month ago
"Very easy to book etc, made it all so much better"
Robert Agati
Robert Agati
5 1 month ago
"So quick so simple and unbelievably inexpensive. Wish I’d known about Hola sooner!!"
Roman “Xriuk” Hudylko
Roman “Xriuk” Hudylko
5 1 month ago
"The website is simple but essential, and most importantly, it works. They send you a voucher from the rental company."
Theo Pieters
Theo Pieters
5 1 month ago
"Best ever service I've experienced ! Well done !!!"
mrbstube
mrbstube
5 1 month ago
"Use easy to use and a great range of cars... Fingers crossed for the experience on arrival being as good as experience online"
amadeo aguilar
amadeo aguilar
5 1 month ago
"EASY AND FAST."
Cristian Barbero
Cristian Barbero
5 1 month ago
"The website format and information are very clear and accessible, with many options. I've checked several websites, and the price with all the coverage is excellent."
Nacho Zarco
Nacho Zarco
5 1 month ago
"Everything is very intuitive and easy when managing reservations. The only thing is that it doesn't work with Hotmail emails."
Patrick Brophy
Patrick Brophy
5 1 month ago
"So far so good"
Judy Winkin
Judy Winkin
5 1 month ago
"Easy and good deal"
Samantha de León
Samantha de León
5 1 month ago
"Accessing and booking vehicles is very easy; we'll just have to see how everything goes with the booking, but so far, so good :)"
Sonia Walls
Sonia Walls
5 1 month ago
"Very easy to book and competitive prices."
ju
ju
5 1 month ago
"Unbeatable price and very easy to book. Clear information."
Shaunte Meyers
Shaunte Meyers
5 1 month ago
"Very easy and accommodating"
denis dadoun
denis dadoun
5 1 month ago
"Very good. Easy."
David Garciarena
David Garciarena
5 4 weeks ago
"Easy to rent, best prices"
Jose J Rivera Indio Joe
Jose J Rivera Indio Joe
5 4 weeks ago
"Easy and convenient, plus low prices"
Tedesco Pablo Nicolas
Tedesco Pablo Nicolas
5 4 weeks ago
"Personalized attention via WhatsApp, prices better than the car rental companies themselves."
Phillip Moody
Phillip Moody
5 4 weeks ago
"Very easy process and added extras were well appreciated"
Richard Gardiner
Richard Gardiner
5 4 weeks ago
"booking process good, seems to have lots of inclusions"
sara l.
sara l.
5 1 month ago
"Super smooth experience with booking and afterwards! I had to make a smaller adjustment to the booking which was swiftly resolved by Simon via whatsapp."
Brigitte Willems-Haman
Brigitte Willems-Haman
5 4 weeks ago
"Arranged so quickly and easily, top service..!!!"
Joseph
Joseph
5 4 weeks ago
"Booking went smoothly"
Nathaniel Rosen
Nathaniel Rosen
5 4 weeks ago
"Quick, clear and easy to understand."
Esther Ng
Esther Ng
5 4 weeks ago
"Hops makes everything easy and convenient. I like the free travel insurance given too."
Oguzhan Cengiz
Oguzhan Cengiz
5 4 weeks ago
"Absolutely the best price."
Michael Parrish
Michael Parrish
5 4 weeks ago
"The selection of cars and location was great. Prices very reasonable, especially considering that insurance was included (a huge part of rental expenses if you don't have US car insurance). I liked that it was easy to use different pick-up and drop-off points."
Hesham Mohamed
Hesham Mohamed
5 4 weeks ago
"All done smoothly"
Kiran Sedoo
Kiran Sedoo
5 4 weeks ago
"Excellent prices and value for money. Top notch customer service and response time."
Jenny Phillips
Jenny Phillips
5 3 weeks ago
"Booking with Hola was easy and they offered more cars and variety and cheaper compared to other rental car sites."
Sant Ub
Sant Ub
5 3 weeks ago
"Very easy to use, good deal can be obtained!!!"
SERGIO BIAGETTI
SERGIO BIAGETTI
5 3 weeks ago
"The WhatsApp service is excellent and personalized. When you arrive at the rental agency, they try to sell you a bunch of extras that are already included, but when you show them you booked through Hola, they don't offer anything else; they just give you the vehicle and you don't pay anything. Renting a car through them is a guarantee."
Erik Carle
Erik Carle
5 3 weeks ago
"Hola Car Rentals company is best car rental company, and website is great."
Neil Flavin
Neil Flavin
5 3 weeks ago
"Quick hassle free booking with Hola. Always a pleasure 👍"
Tomáš Kreitl
Tomáš Kreitl
5 3 weeks ago
"We had a great experience renting a car here. The whole process was quick, smooth, and very efficient. The staff was professional and helpful, and the quality of the service exceeded our expectations. Everything was handled promptly, which made our trip much more comfortable. We would definitely recommend this service and use it again in the future."
Harri Hakovirta
Harri Hakovirta
5 3 weeks ago
"Booking is very easy😊"
Tif Shukla
Tif Shukla
5 3 weeks ago
"Very easy and straight forward"
mindaugas liumpa
mindaugas liumpa
5 2 weeks ago
"Easy to book"
RICCARDO CARAMASCHI
RICCARDO CARAMASCHI
5 2 weeks ago
"Great deals and easy booking! Highly recommended"
Lynne Mathias
Lynne Mathias
5 2 weeks ago
"Booking online was a streamline process, competitive prices and good choice of vehicles"
Valérie
Valérie
5 2 weeks ago
"Competitive rates and guarantees. A reliable and responsive company."
Asher Wagner
Asher Wagner
5 2 weeks ago
"It was an excellent experience to rent a car via HOLA the service was super."
s rajora
s rajora
5 1 week ago
"Easy booking easy handling and self explanatory app"
Shreya Bollineni
Shreya Bollineni
5 1 week ago
"It was seamless and I’m yet to see how it goes when I present my hola booking at the airport."
Annanii Garcia
Annanii Garcia
5 6 days ago
"The rental process was very simple. We got Hertz; the pickup is on Sunday, let's see how it is. It has very good reviews."
Keith Semple
Keith Semple
5 11 hours ago
"Wow! My first booking with Hola didn’t just meet expectations — they absolutely exceeded them in every possible way. So much so, that I made another rental booking immediately. I’m not usually someone who takes the time to write reviews, but this experience was so exceptional that I felt compelled to share it. At first, I thought I had secured a great price — but when I carefully reviewed the list of inclusions, I was genuinely blown away. In fact, it almost seemed too good to be true. I found myself double- and triple-checking my bookings, convinced there must have been some sort of system error. But no — everything was exactly as promised, and more - with NO extra cost. What truly stood out was the reaction from others. When I shared the pricing and inclusions with the Avis desk at the airport, hotel staff, as well as family and friends, they were equally astonished. Several even asked for your details on the spot — which says everything about the incredible value and service you provide. One thing worthy of note. Avis offered upgrades which I refused on the grounds that it might change the underlying agreement and result in added costs - be careful of adding extras at the point of collection. Regardless, the vehicles reserved were excellent. You have now become my absolute first choice — my go-to destination for rentals without hesitation. Experiences like this are rare, and you’ve set a new benchmark for excellence. Please keep up the outstanding work — you’ve gained a loyal customer for life."
José Heriberto Moreno López
José Heriberto Moreno López
5 4 days ago
"Company with very good prices. Easy and quick booking process."

Frequently Asked Questions

What does my van rental in South Carolina through Hola Car Rentals include that other companies don't offer?

Hola Car Rentals is the only premium partner of the top car rental brands operating in South Carolina, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match, even when renting a van:

  • Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
  • Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
  • Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
  • No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected van rental experience and peace of mind throughout your trip in South Carolina.

Will I face unexpected charges when I rent a van in South Carolina through Hola Car Rentals?

No. With Hola Car Rentals, all costs and charges for your van booking in South Carolina are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee, whether you are renting a van or any other vehicle class. This is a pricing guarantee (not insurance) that protects you if the counter in South Carolina charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the rental partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

  • Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
  • Usage-based charges (tolls, fuel shortfall, traffic fines)
Which rental brands offer van rentals in South Carolina?

Yes, several major rental brands offer van options in South Carolina, primarily at the state's main airports.

Brands available at South Carolina airports include Alamo, Avis, Budget, Dollar, Enterprise, Hertz, National, and Thrifty. Van availability is concentrated at the following airports:

  • Charleston International (CHS)
  • Columbia Metropolitan (CAE)
  • Greenville-Spartanburg International (GSP)
  • Myrtle Beach International (MYR)

Van selection is largest at airport locations. Off-airport and city locations in South Carolina may have limited or no van inventory, so booking in advance is strongly recommended, especially for larger models. If a specific van model is not available, the rental partner may substitute a similar vehicle in the same class.

What van models can I rent in South Carolina?

South Carolina van rentals typically include a range of passenger and cargo models depending on the brand and location.

Common van models available at South Carolina rental counters include:

  • Chrysler Pacifica (7 passengers)
  • Dodge Grand Caravan (7 passengers)
  • Honda Odyssey (8 passengers)
  • Toyota Sienna (8 passengers)
  • Ford Transit (9 passengers)
  • Mercedes-Benz Sprinter (12 passengers)

Minivans in South Carolina start from around US$46 to US$59 per day, while larger models such as the Ford Transit or Sprinter can range from US$89 to US$227 per day. Rates vary by season, with lower prices typically in October and higher demand in March and April.

Keep in mind that a specific van model is never guaranteed. The rental partner may provide a similar vehicle within the same class if your booked model is unavailable.

What documents do I need to pick up a rental van in South Carolina?

To pick up a rental van in South Carolina, you must present the following physical documents at the counter:

  • A valid, original driver's license in the main driver's name
  • A major credit card with the driver's name printed on the card (debit and prepaid cards are not accepted for the security hold)
  • A passport or valid government photo ID
  • Your booking confirmation or printed voucher if required
  • Round-trip flight or cruise tickets (required for international visitors)

If your driver's license is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory. For other non-English licenses, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original license.

All documents must be physical. Digital copies shown on a phone or tablet are not accepted at South Carolina rental counters.

How do tolls work when renting a van in South Carolina?

South Carolina has one primary toll road: the Southern Connector on Interstate 185, a 16-mile stretch near Greenville connecting I-185 to I-385.

The Southern Connector uses the PalPass (also called Palmetto Pass) electronic system. Cash and credit card payments (Visa, Mastercard, Amex, Discover) are accepted at mainline plazas, but some ramps require exact cash change. PIN debit cards, checks, and money orders are not accepted. Typical toll costs for a van range from US$0.075 to US$3.00 for the full route.

When renting a van in South Carolina, your rental vehicle will include an electronic toll device. At the counter you can choose:

  • An unlimited toll package (typically US$3.95 to US$4.95 per day, capped around US$19.75 per rental) that covers all electronic tolls without extra per-toll fees
  • Pay-per-use, where the rental company bills each toll at the standard rate plus an administrative fee (often US$15 per toll, capped around US$90 per rental)

If you drive through a cashless lane without enrolling in a program, the rental company will charge you via Toll-By-Plate at the highest undiscounted rate plus processing fees. Enrolling at pickup is the simplest way to avoid unexpected charges on your South Carolina van rental.

Is there a security deposit required for a van rental in South Carolina?

Yes, a security deposit hold is required for every van rental in South Carolina, placed on a major credit card at the time of pickup.

For van rentals in the United States, including South Carolina, the typical hold is around US$300 to US$400 for standard vehicles. Larger vans such as a Ford Transit or Sprinter may carry a higher hold due to the vehicle class. The hold is a temporary authorization, not a charge, and reduces your available credit until it is released after the rental ends.

Important things to know about the deposit for your South Carolina van rental:

  • The card must be a major credit card (Visa, Mastercard, Amex, Discover) in the main driver's name, with the name printed on the physical card
  • Debit cards, prepaid cards, and virtual cards are not accepted for the deposit
  • After you return the van, the hold is released, but your bank may take up to 15 business days to reflect the release
  • Bring a backup credit card in case your primary card is declined

The exact hold amount is set by the rental partner at the South Carolina counter and may vary by location, season, and van class.

Can I get tolls cashback on my van rental in South Carolina?

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your South Carolina van rental.

South Carolina's main toll road is the Southern Connector near Greenville, where tolls for a van typically range from US$0.075 to US$3.00 per trip. If you also drive into neighboring states with more extensive toll networks, those tolls are also eligible for the cashback claim.

To claim your Tolls Cashback after returning your van in South Carolina:

  • Email [email protected] within 30 days of returning the vehicle
  • Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
  • Attach your Hola Car Rentals reservation confirmation, the signed rental agreement, and a receipt or statement showing the toll charges paid

Refunds are issued to the original payment method used for your booking and typically process within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted. This benefit does not mean tolls are included in your rate; you still pay tolls normally and claim reimbursement afterward.

Are there age restrictions for renting a van in South Carolina?

Yes, age restrictions apply to van rentals in South Carolina, and they are stricter than for standard car classes.

In the United States, vans and minivans are classified as restricted vehicle categories. Most rental partners require the main driver to be at least 25 years old to rent a van in South Carolina. Drivers aged 21 to 24 are generally not permitted to rent a van, regardless of the rental brand or location.

Key points about age rules for South Carolina van rentals:

  • Drivers 25 and older: no young-driver surcharge applies
  • Drivers 21 to 24: vans are typically restricted and cannot be booked in this class
  • Drivers under 21: not eligible to rent in South Carolina

South Carolina does not have the same exceptions as New York or Michigan, where state law requires rentals to drivers 18 and older. Standard partner policies apply statewide.

If you are between 21 and 24 and need to transport a group in South Carolina, consider booking a large SUV instead, as those classes may be available to younger drivers with a daily surcharge. Always confirm eligibility before booking.

What is the fuel policy for van rentals in South Carolina?

Van rentals in South Carolina follow a Full-to-Full fuel policy. You receive the van with a full tank and must return it full to avoid additional charges.

Steps to follow for your South Carolina van rental:

  • At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement
  • Take a photo of the dashboard showing the odometer and fuel gauge
  • Ask the agent for the nearest fuel station to the return location
  • Refuel within approximately 10 miles of the return point so the gauge does not drop before you arrive
  • Keep your final fuel receipt showing the date, time, and station address

Vans generally consume more fuel than standard cars, so plan refueling stops accordingly, especially when driving between South Carolina cities such as Charleston, Columbia, Greenville, or Myrtle Beach.

If you return the van below the recorded fuel level, the rental partner may charge you for the fuel shortfall at their own refueling rate, which is typically higher than pump prices, plus a service fee. Returning the van full is always the most cost-effective option.

Does my van rental in South Carolina include insurance coverage?

Insurance coverage included with your South Carolina van rental depends on the rate plan you selected at booking.

Common coverages and what they protect:

  • Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the rental van from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero deductible
  • Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving the van in South Carolina. Some U.S. states require a minimum liability amount; not all do, so check your confirmation

CDW and LDW do not cover third-party liability, your personal injuries, or your belongings. LIS/ALI/SLI does not cover damage to the van itself. These are separate protections and work together.

Common exclusions that apply to van rentals in South Carolina include prohibited use such as off-road driving, driving under the influence, or using the van for commercial or rideshare purposes. Only drivers listed on the rental agreement are covered.

Always review your booking confirmation to confirm which coverages are included before picking up your van in South Carolina.

Can I add an extra driver to my van rental in South Carolina?

Yes, you can add an additional driver to your van rental in South Carolina, either as an included benefit or for a daily fee paid at the counter.

Check your booking confirmation to see if an additional driver is already included in your rate. If it is not included, fees vary by brand:

  • Avis, Budget, and Payless: US$13 per rental day, capped at US$65 (plus taxes)
  • Hertz, Thrifty, and Dollar: US$13.50 per rental day, capped at US$189 (plus taxes)
  • Alamo, National, and Enterprise: US$15 per day (plus taxes)

Requirements for adding a driver to your South Carolina van rental:

  • The additional driver must be present at the pickup counter with a valid driver's license
  • They must meet the minimum age requirement (25 for van class in South Carolina)
  • If their license is not in English or uses a non-Latin alphabet, an International Driving Permit is required
  • Both the main driver and the additional driver must sign the rental agreement

Only drivers listed on the rental agreement are covered by the van's insurance protections. Never allow an unlisted person to drive the van in South Carolina.

What happens if my van rental pickup in South Carolina is delayed by a flight?

If your flight is delayed and you cannot reach the South Carolina rental counter at your scheduled pickup time, the rental partner will hold your van reservation for up to 24 hours from the original pickup time.

What to expect based on delay length:

  • Delay under 24 hours: your van reservation in South Carolina is held automatically. Make sure you arrive during the counter's operating hours. At Charleston International (CHS), most major brands operate from 04:00 to 23:59, with some extending to 01:00
  • Delay over 24 hours: contact Hola Car Rentals support as soon as possible via WhatsApp at +1 (786) 999-8312 or by email at [email protected]. Changes are not guaranteed but the team will assist where possible

If you arrive after the counter has closed for the night, check your booking confirmation for after-hours pickup instructions or key-drop procedures at your South Carolina location.

To avoid losing your van reservation in South Carolina, always monitor your flight status and contact support proactively if a significant delay is expected.

Can I pick up a van in one South Carolina city and return it in another?

Yes, one-way van rentals within South Carolina are possible, but a drop-off fee may apply depending on the route and rental brand.

Common one-way van rental scenarios in South Carolina:

  • Same city, different locations (for example, airport to downtown Charleston): often no drop-off fee
  • Different cities within South Carolina (for example, Charleston to Greenville or Myrtle Beach to Columbia): a drop-off fee typically applies and varies by distance, van class, and rental brand
  • South Carolina to another U.S. state: usually permitted but may carry a higher one-way fee; cross-border rules depend on the partner

The drop-off fee for your South Carolina van rental is shown during the booking process under the section labeled as the amount due at the destination. It cannot be prepaid and is paid directly to the rental partner at pickup.

If you need to change your return location after booking, contact support before your pickup date. Mid-rental route changes must be approved by the rental partner and may increase the fee or affect van availability at the new return location in South Carolina.

Is travel assistance included with my van rental in South Carolina?

Yes, most bookings include travel assistance coverage provided by Terrawind Global Protection, and this applies to your van rental in South Carolina as well.

This benefit is particularly useful if you experience a medical emergency while driving your van on South Carolina highways such as I-26, I-77, or I-85, or in more remote areas of the state where immediate help may be harder to reach.

Coverage typically includes:

  • Medical assistance for up to 5 passengers (non-pre-existing conditions and accidents)
  • Legal assistance in the event of an accident
  • Compensation for luggage lost by the airline
  • Flight cancellation insurance

To reach assistance 24 hours a day, 7 days a week:

Have your Hola Car Rentals confirmation number ready when you call. Important: this benefit does not apply to residents of the United States or Canada. It is designed for travelers visiting South Carolina from other countries. It does not cover damage to the van itself (that is CDW/LDW) or liability to third parties (that is LIS/ALI/SLI).

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