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Frequently Asked Questions
What does my van hire in South Carolina through Hola Car Rentals include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in South Carolina, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in South Carolina.
Will I face unexpected charges when I hire a van in South Carolina through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in South Carolina are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in South Carolina charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Which hire brands offer van hires in South Carolina?
Yes, several major hire brands offer van options in South Carolina, primarily at the state's main airports.
Brands available at South Carolina airports include Alamo, Avis, Budget, Dollar, Enterprise, Hertz, National, and Thrifty. Van availability is concentrated at the following airports:
- Charleston International (CHS)
- Columbia Metropolitan (CAE)
- Greenville-Spartanburg International (GSP)
- Myrtle Beach International (MYR)
Van selection is largest at airport locations. Off-airport and city locations in South Carolina may have limited or no van inventory, so booking in advance is strongly recommended, especially for larger models. If a specific van model is not available, the hire partner may substitute a similar vehicle in the same class.
What van models can I hire in South Carolina?
South Carolina van hires typically include a range of passenger and cargo models depending on the brand and location.
Common van models available at South Carolina hire counters include:
- Chrysler Pacifica (7 passengers)
- Dodge Grand Caravan (7 passengers)
- Honda Odyssey (8 passengers)
- Toyota Sienna (8 passengers)
- Ford Transit (9 passengers)
- Mercedes-Benz Sprinter (12 passengers)
Minivans in South Carolina start from around US$46 to US$59 per day, while larger models such as the Ford Transit or Sprinter can range from US$89 to US$227 per day. Rates vary by season, with lower prices typically in October and higher demand in March and April.
Keep in mind that a specific van model is never guaranteed. The hire partner may provide a similar vehicle within the same class if your booked model is unavailable.
What documents do I need to pick up a van in South Carolina?
To pick up a van in South Carolina, you must present the following physical documents at the counter:
- A valid, original driver’s licence in the main driver’s name
- A major credit card with the driver’s name printed on the card (debit and prepaid cards are not accepted for the authorisation hold)
- A passport or valid government photo ID
- Your booking confirmation or printed voucher if required
- Round-trip flight or cruise tickets (required for international visitors)
If your driver’s licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory. For other non-English licences, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original licence.
All documents must be physical. Digital copies shown on a phone or tablet are not accepted at South Carolina hire counters.
How do tolls work when hiring a van in South Carolina?
South Carolina has one primary toll road: the Southern Connector on Interstate 185, a 16-mile stretch near Greenville connecting I-185 to I-385.
The Southern Connector uses the PalPass (also called Palmetto Pass) electronic system. Cash and credit card payments (Visa, Mastercard, Amex, Discover) are accepted at mainline plazas, but some ramps require exact cash change. PIN debit cards, cheques, and money orders are not accepted. Typical toll costs for a van range from US$0.075 to US$3.00 for the full route.
When hiring a van in South Carolina, your hire vehicle will include an electronic toll device. At the counter you can choose:
- An unlimited toll package (typically US$3.95 to US$4.95 per day, capped around US$19.75 per hire) that covers all electronic tolls without extra per-toll fees
- Pay-per-use, where the hire company bills each toll at the standard rate plus an administrative fee (often US$15 per toll, capped around US$90 per hire)
If you drive through a cashless lane without enrolling in a programme, the hire company will charge you via Toll-By-Plate at the highest undiscounted rate plus processing fees. Enrolling at pickup is the simplest way to avoid unexpected charges on your South Carolina van hire.
Is a security deposit required for a van hire in South Carolina?
Yes, a security deposit authorisation hold is required for every van hire in South Carolina, placed on a major credit card at the time of pickup.
For van hires in the United States, including South Carolina, the typical hold is around US$300 to US$400 for standard vehicles. Larger vans such as a Ford Transit or Sprinter may carry a higher hold due to the vehicle class. The hold is a temporary authorisation, not a charge, and reduces your available credit until it is released after the hire ends.
Important things to know about the deposit for your South Carolina van hire:
- The card must be a major credit card (Visa, Mastercard, Amex, Discover) in the main driver’s name, with the name printed on the physical card
- Debit cards, prepaid cards, and virtual cards are not accepted for the deposit
- After you return the van, the hold is released, but your bank may take up to 15 working days to reflect the release
- Bring a backup credit card in case your primary card is declined
The exact hold amount is set by the hire partner at the South Carolina counter and may vary by location, season, and van class.
Can I get tolls cashback on my van hire in South Carolina?
Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your South Carolina van hire.
South Carolina's main toll road is the Southern Connector near Greenville, where tolls for a van typically range from US$0.075 to US$3.00 per trip. If you also drive into neighbouring states with more extensive toll networks, those tolls are also eligible for the cashback claim.
To claim your Tolls Cashback after returning your van in South Carolina:
- Email [email protected] within 30 days of returning the vehicle
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
- Attach your Hola Car Rentals reservation confirmation, the signed hire agreement, and a receipt or statement showing the toll charges paid
Refunds are issued to the original payment method used for your booking and typically process within 7 to 10 working days after approval. Claims submitted after 30 days are not accepted. This benefit does not mean tolls are included in your rate; you still pay tolls normally and claim reimbursement afterwards.
Are there age restrictions for hiring a van in South Carolina?
Yes, age restrictions apply to van hires in South Carolina, and they are stricter than for standard car classes.
In the United States, vans and minivans are classified as restricted vehicle categories. Most hire partners require the main driver to be at least 25 years old to hire a van in South Carolina. Drivers aged 21 to 24 are generally not permitted to hire a van, regardless of the hire brand or location.
Key points about age rules for South Carolina van hires:
- Drivers 25 and older: no young-driver surcharge applies
- Drivers 21 to 24: vans are typically restricted and cannot be booked in this class
- Drivers under 21: not eligible to hire in South Carolina
South Carolina does not have the same exceptions as New York or Michigan, where state law requires hires to drivers 18 and older. Standard partner policies apply statewide.
If you are between 21 and 24 and need to transport a group in South Carolina, consider booking a large SUV instead, as those classes may be available to younger drivers with a daily surcharge. Always confirm eligibility before booking.
What is the fuel policy for van hires in South Carolina?
Van hires in South Carolina follow a Full-to-Full fuel policy. You receive the van with a full tank and must return it full to avoid additional charges.
Steps to follow for your South Carolina van hire:
- At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement
- Take a photo of the dashboard showing the odometer and fuel gauge
- Ask the agent for the nearest fuel station to the return location
- Refuel within approximately 10 miles of the return point so the gauge does not drop before you arrive
- Keep your final fuel receipt showing the date, time, and station address
Vans generally consume more fuel than standard cars, so plan refuelling stops accordingly, especially when driving between South Carolina cities such as Charleston, Columbia, Greenville, or Myrtle Beach.
If you return the van below the recorded fuel level, the hire partner may charge you for the fuel shortfall at their own refuelling rate, which is typically higher than pump prices, plus a service fee. Returning the van full is always the most cost-effective option.
Does my van hire in South Carolina include insurance cover?
Insurance cover included with your South Carolina van hire depends on the rate plan you selected at booking.
Common coverages and what they protect:
- Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the hire van from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero deductible
- Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving the van in South Carolina. Some U.S. states require a minimum liability amount; not all do, so check your confirmation
CDW and LDW do not cover third-party liability, your personal injuries, or your belongings. LIS/ALI/SLI does not cover damage to the van itself. These are separate protections and work together.
Common exclusions that apply to van hires in South Carolina include prohibited use such as off-road driving, driving under the influence, or using the van for commercial or rideshare purposes. Only drivers listed on the hire agreement are covered.
Always review your booking confirmation to confirm which coverages are included before picking up your van in South Carolina.
Can I add an extra driver to my van hire in South Carolina?
Yes, you can add an additional driver to your van hire in South Carolina, either as an included benefit or for a daily fee paid at the counter.
Check your booking confirmation to see if an additional driver is already included in your rate. If it is not included, fees vary by brand:
- Avis, Budget, and Payless: US$13 per hire day, capped at US$65 (plus taxes)
- Hertz, Thrifty, and Dollar: US$13.50 per hire day, capped at US$189 (plus taxes)
- Alamo, National, and Enterprise: US$15 per day (plus taxes)
Requirements for adding a driver to your South Carolina van hire:
- The additional driver must be present at the pickup counter with a valid driver’s licence
- They must meet the minimum age requirement (25 for van class in South Carolina)
- If their licence is not in English or uses a non-Latin alphabet, an International Driving Permit is required
- Both the main driver and the additional driver must sign the hire agreement
Only drivers listed on the hire agreement are covered by the van's insurance protections. Never allow an unlisted person to drive the van in South Carolina.
What happens if my van hire pickup in South Carolina is delayed by a flight?
If your flight is delayed and you cannot reach the South Carolina hire counter at your scheduled pickup time, the hire partner will hold your van reservation for up to 24 hours from the original pickup time.
What to expect based on delay length:
- Delay under 24 hours: your van reservation in South Carolina is held automatically. Make sure you arrive during the counter's operating hours. At Charleston International (CHS), most major brands operate from 04:00 to 23:59, with some extending to 01:00
- Delay over 24 hours: contact Hola Car Rentals support as soon as possible via WhatsApp at +1 (786) 999-8312 or by email at [email protected]. Changes are not guaranteed but the team will assist where possible
If you arrive after the counter has closed for the night, check your booking confirmation for after-hours pickup instructions or key-drop procedures at your South Carolina location.
To avoid losing your van reservation in South Carolina, always monitor your flight status and contact support proactively if a significant delay is expected.
Can I pick up a van in one South Carolina city and return it in another?
Yes, one-way van hires within South Carolina are possible, but a drop-off fee may apply depending on the route and hire brand.
Common one-way van hire scenarios in South Carolina:
- Same city, different locations (for example, airport to downtown Charleston): often no drop-off fee
- Different cities within South Carolina (for example, Charleston to Greenville or Myrtle Beach to Columbia): a drop-off fee typically applies and varies by distance, van class, and hire brand
- South Carolina to another U.S. state: usually permitted but may carry a higher one-way fee; cross-border rules depend on the partner
The drop-off fee for your South Carolina van hire is shown during the booking process under the section labelled as the amount due at the destination. It cannot be pre-paid and is paid directly to the hire partner at pickup.
If you need to change your return location after booking, contact support before your pickup date. Mid-hire route changes must be approved by the hire partner and may increase the fee or affect van availability at the new return location in South Carolina.
Is travel assistance included with my van hire in South Carolina?
Yes, most bookings include travel assistance cover provided by Terrawind Global Protection, and this applies to your van hire in South Carolina as well.
This benefit is particularly useful if you experience a medical emergency while driving your van on South Carolina highways such as I-26, I-77, or I-85, or in more remote areas of the state where immediate help may be harder to reach.
Coverage typically includes:
- Medical assistance for up to 5 passengers (non-pre-existing conditions and accidents)
- Legal assistance in the event of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
To reach assistance 24 hours a day, 7 days a week:
- Call: +1 888 980 9992 (toll-free)
- WhatsApp: +1 208 910 1001
- Email: [email protected]
Have your Hola Car Rentals confirmation number ready when you call. Important: this benefit does not apply to residents of the United States or Canada. It is designed for travellers visiting South Carolina from other countries. It does not cover damage to the van itself (that is CDW/LDW) or liability to third parties (that is LIS/ALI/SLI).
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