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Frequently Asked Questions
What does my van rental in Myrtle Beach through Hola Car Rentals include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Myrtle Beach, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match, even when renting a van:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected van rental experience and peace of mind throughout your trip in Myrtle Beach.
Will I face unexpected charges when I rent a van in Myrtle Beach through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your van booking in Myrtle Beach are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee, whether you are renting a van or any other vehicle class. This is a pricing guarantee (not insurance) that protects you if the counter in Myrtle Beach charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the rental partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where do I pick up my van rental at Myrtle Beach International Airport?
Rental counters at Myrtle Beach International Airport (MYR), located at 1097 Jetport Rd, Myrtle Beach, SC 29577, are inside the terminal for major brands including Budget, Avis, Alamo, and National. After collecting your baggage, proceed directly to the rental counter to complete your van agreement, then walk to the nearby vehicle lot for pickup. No shuttle or consolidated rental center is required.
Counter hours for Budget and Avis run from 7:00 AM to 12:30 AM daily. National offers after-hours returns with key drop options. If you are arriving late, Budget also has a key drop location at the airport for after-hours van returns.
Plan for approximately 20 to 45 minutes from arrival to driving away, depending on queue length and the time needed to inspect your van.
What documents do I need to pick up a van rental in Myrtle Beach?
To collect your van rental in Myrtle Beach, you must bring the following physical documents to the counter:
- A valid, original driver's license in the main driver's name
- A major credit card with the driver's name printed on the card, for the security deposit hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets (required for visitors from outside the United States)
If your driver's license uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory. For licenses in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original license.
All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the van rental counter in Myrtle Beach.
Is a credit card required to rent a van in Myrtle Beach?
Yes, a major credit card in the main driver's name with the driver's name printed on the card is required to pick up a van rental in Myrtle Beach. The rental counter will place a temporary security hold on the card at pickup.
For a van rental in Myrtle Beach, typical security holds in the United States range from US$300 to US$400 for standard vehicles, and may be higher for larger van classes. The hold reduces your available credit until your bank releases it after the rental ends, which can take up to 15 business days.
- Debit cards are not accepted for the security deposit hold
- Prepaid or virtual cards are not accepted
- The card must be physically present at the counter with the driver's name printed on it
- Even if you prepaid your van booking online, you must still present a credit card at the Myrtle Beach counter
Bring a backup credit card in your name in case your primary card is declined.
Are there toll roads near Myrtle Beach that affect my van rental?
Myrtle Beach itself does not have toll roads, so most van rental driving in and around the city is toll-free. However, if you drive inland toward Greenville, South Carolina, you may encounter the Southern Connector on Interstate 185, which is the state's primary toll road. It uses the PalPass (also called Palmetto Pass) electronic system and accepts cash and credit cards at mainline plazas.
Typical toll costs on the Southern Connector for a standard vehicle range from US$0.075 to US$3.00 for the full 16-mile stretch. A van may be assessed at a higher axle or weight rate, so confirm the applicable rate when you travel that route.
Most van rental vehicles at Myrtle Beach come equipped with an electronic toll device. At the counter you can choose an unlimited toll package, typically priced between US$11 and US$25 per day, or pay per use. If you drive through a cashless toll without enrolling, the rental company will bill the toll at the highest undiscounted rate plus an administrative fee, which can reach US$15 per toll.
All Hola Car Rentals bookings include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your van rental. Submit your claim within 30 days of returning the vehicle.
What is the minimum age to rent a van in Myrtle Beach?
The minimum age to rent a van in Myrtle Beach without a young-renter surcharge is 25. Drivers aged 21 to 24 may be able to rent certain vehicle classes but will be charged a daily underage fee, and vans are typically restricted to renters aged 25 and older.
Most rental partners in Myrtle Beach classify vans, minivans, and full-size passenger vans as restricted vehicle categories for under-25 drivers. This means that even if a young-renter surcharge is waived in some circumstances, the van class itself may not be available to drivers under 25.
- Avis and Budget: US$13 per day young-renter surcharge, capped at US$65, for eligible classes
- Hertz, Thrifty, Dollar: US$13.50 per day, capped at US$189
- Alamo, National, Enterprise: US$15 per day
South Carolina does not have a state law requiring rentals to drivers under 25, so the rental company's own policy governs at the Myrtle Beach counter. Always confirm van availability for your age group before booking.
Can I add an additional driver to my van rental in Myrtle Beach?
Yes, you can add an additional driver to your van rental in Myrtle Beach, either at no cost if your rate includes it or for a daily fee paid at the counter.
If your booking confirmation shows "Additional driver free of charge," the first extra driver is included. If not, the daily fees are:
- Avis, Budget, Payless: US$13 per rental day, capped at US$65
- Hertz, Thrifty, Dollar: US$13.50 per rental day, capped at US$189
- Alamo, National, Enterprise: US$15 per day
The additional driver must be present at the Myrtle Beach counter at pickup with a valid driver's license and any required IDP. They must sign the rental agreement. Only drivers listed on the agreement are covered by the van's insurance protections. For Avis, Budget, and Payless, additional drivers must generally be at least 25 years old.
Can I pick up my van in Myrtle Beach and return it to a different city?
Yes, one-way van rentals are available in Myrtle Beach, but a drop-off fee typically applies when you return the vehicle to a different location. The fee varies by route, rental partner, vehicle class, and season.
When booking a one-way van rental from Myrtle Beach, the drop-off fee will appear under the "To pay at destination" section during checkout and on your booking confirmation. This fee cannot be prepaid and is paid directly at the rental counter.
- Same-city routes (airport to downtown Myrtle Beach or vice versa) often carry no drop-off fee
- Routes between Myrtle Beach and another city or state typically incur a one-way fee
- Cross-border one-way rentals (for example, into Canada) may be restricted or carry higher fees
If the drop-off fee does not appear during booking, no fee applies to your specific route. Always verify the fee on your confirmation before pickup to avoid surprises at the Myrtle Beach counter.
What fuel policy applies to van rentals in Myrtle Beach?
Van rentals in Myrtle Beach follow a Full-to-Full fuel policy. You receive the van with a full tank and must return it full to avoid fuel charges.
- At pickup, verify the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement
- Take a photo of the dashboard showing the odometer and fuel gauge
- Refuel within approximately 10 miles of the Myrtle Beach return location so the gauge does not drop before you arrive
- Keep your final fuel receipt as proof in case of a dispute
If you return the van below the recorded starting level, the rental company will charge you for the fuel shortfall at their own refueling rate, which is typically higher than pump prices, plus a service fee.
Fuel prices in the Myrtle Beach area have historically been slightly below the National average, making it straightforward to fill up near the airport before returning your van. Ask the counter agent at pickup for the nearest gas stations to the return location.
Does travel assistance cover a breakdown in my Myrtle Beach van rental?
Yes, most Hola Car Rentals bookings include travel assistance provided by Terrawind Global Protection, which can help in the event of an incident during your van rental in Myrtle Beach, including situations that arise on the road.
Core benefits typically include:
- Medical coverage for up to 5 passengers
- Legal assistance in the event of an accident
- Compensation for baggage lost by the airline
- Flight cancellation insurance
This coverage is designed for travelers renting abroad and does not apply to residents of the United States or Canada. If you qualify, contact the assistance line 24 hours a day at +1 888 980 9992 or via WhatsApp at +1 208 910 1001.
Note that travel assistance does not cover damage to the van itself. For that, you need Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW). For injuries or property damage caused to third parties during your Myrtle Beach van rental, Third-Party Liability (LIS/ALI/SLI) is the relevant coverage. Always check your booking confirmation for the exact terms that apply to your reservation.
What insurance is included with a van rental in Myrtle Beach?
The insurance included with your van rental in Myrtle Beach depends on the rate plan you selected. Check your booking confirmation for the specific coverages listed.
Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the van from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero excess. Common exclusions include tires, undercarriage, roof damage, and incidents involving unauthorized drivers or prohibited use.
Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving the van in Myrtle Beach. Some U.S. states require a minimum level of liability, but not all do. Adding supplemental liability up to US$300,000 is strongly recommended for van rentals.
- CDW/LDW covers the rental van, not third parties
- LIS/ALI/SLI covers third parties, not the van itself
- Personal injuries to you or your passengers require Personal Accident Insurance (PAI)
- Personal belongings require Personal Effects Coverage (PEC)
Review your confirmation carefully and add any missing coverage before your Myrtle Beach pickup.
Are there downtown Myrtle Beach locations where I can pick up a van rental?
Yes, van rental pickup locations exist in Myrtle Beach beyond the airport. Avis operates a city center location at Coastal Grand Mall, 780 Coastal Grand Circle, Suite V-10, Myrtle Beach, SC 29577, approximately 3.2 miles from the city center.
Unlike the airport counters at MYR, downtown and mall locations are not accessible directly from a terminal. You will need separate transportation from the airport, such as a rideshare or taxi, to reach these locations. This adds travel time and coordination compared to picking up your van at the airport.
- City center locations typically operate Monday to Friday 8:00 AM to 6:00 PM, Saturday 9:00 AM to 12:00 PM, and Sunday with limited hours
- After-hours van pickup and return options are more limited at off-airport Myrtle Beach locations
- Confirm hours directly with the location before booking, as they can vary by season
If you are arriving by plane, picking up your van at Myrtle Beach International Airport is generally more convenient, since the counters are inside the terminal and no additional transport is needed.
How does the toll cashback benefit work for a van rental in Myrtle Beach?
All Hola Car Rentals bookings include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your van rental in Myrtle Beach or on any roads you travel during the rental period.
While Myrtle Beach itself has no toll roads, you may encounter tolls if you drive toward Greenville on the Southern Connector (Interstate 185), which uses the PalPass system. Any tolls paid on that route or elsewhere qualify for the cashback claim.
To claim your reimbursement:
- Email [email protected] within 30 days of returning your van
- Use the subject line: Tolls Cashback, followed by your reservation number
- Attach your Hola Car Rentals booking confirmation, the signed rental agreement, and a receipt or statement showing the toll charges
- Include your full name, travel dates, and the last 4 digits of the card used for your booking
The refund is issued to your original payment method and typically processes within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted.
What happens if I return my Myrtle Beach van rental after hours?
After-hours van returns are available at Myrtle Beach International Airport for select rental brands. National offers after-hours returns with key drop options, and Budget has a key drop location at the airport. Avis also allows 24-hour drop-off at the MYR location.
- Follow the return signs to the rental lot at 1097 Jetport Rd, Myrtle Beach, SC 29577
- Place the van keys in the designated key drop box for your brand
- Leave a copy of your fuel receipt inside the vehicle or in the return envelope
- Take photos of the van's condition, fuel gauge, and odometer before dropping the keys
Be aware that when you return a van after hours, the rental company will inspect the vehicle the next business day. Any damage noted at that inspection may be attributed to your rental period, so photographic evidence taken at the time of return is important. The security hold on your credit card will be released once the contract is closed, though your bank may take up to 15 business days to reflect the release.
For city center Myrtle Beach van rental locations such as Coastal Grand Mall, after-hours return options are more limited. Confirm the procedure with your specific location before your rental begins.
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