Van Rental
in Nashville

Hola Car Rentals is the only premium partner of the top car rental brands operating in Nashville, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match, even when renting a van:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected van rental experience and peace of mind throughout your trip in Nashville.

No. With Hola Car Rentals, all costs and charges for your van booking in Nashville are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee, whether you are renting a van or any other vehicle class. This is a pricing guarantee (not insurance) that protects you if the counter in Nashville charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the rental partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

After landing at Nashville International Airport (BNA), your van pickup follows a two-step process that involves a shuttle ride, not a short walk.

• After baggage claim, follow signs to Ground Transportation on Level 1 of Terminal Garage 2.
• At the Ground Transportation Center, board a dedicated shuttle to the consolidated Rental Car Center where all major van rental counters are located.
• Shuttles run continuously and are shared by all rental brands operating at BNA.

Allow at least 45 to 60 minutes from the time you land to the moment you drive away in your van. The shuttle adds time beyond what you might expect at airports where counters are inside the terminal. If your Nashville van reservation is with an off-airport location, follow the specific shuttle instructions provided in your booking confirmation, as those shuttles operate on a separate schedule from the BNA consolidated center.

To collect your rental van in Nashville, you must present the following physical documents at the counter:

• A valid, original driver's license in the main driver's name (not a digital copy).
• A major credit card with the driver's name printed on the card, used for the security deposit hold.
• A passport or valid government-issued photo ID.
• Your booking confirmation or printed voucher if required by the partner brand.
• Round-trip flight or cruise tickets (required for international visitors).

If your driver's license uses a non-Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic), an International Driving Permit (IDP) is mandatory alongside your original license. For licenses in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and is not valid without your original license.

Debit cards and prepaid cards are not accepted for the van rental deposit in Nashville. Bring a physical credit card with sufficient available credit to cover the hold, which is typically US$300 to US$400 for standard vehicles at U.S. locations.

No, there are no toll roads, toll bridges, or toll tunnels anywhere in Tennessee, so driving your rental van in and around Nashville is completely toll-free.

This means you do not need to enroll in any toll program such as E-ZPass, PlatePass, or any other transponder service for travel within the state. Common routes like I-40 between Nashville and Knoxville, or I-65 between Nashville and Memphis, carry no toll charges whatsoever.

Tennessee also has no congestion charges, emissions zones, or city-center driving fees of any kind, so your van rental in Nashville will not generate any road-use surcharges beyond standard fuel costs.

If your trip takes you beyond Tennessee into neighboring states that do have toll roads, charges would apply in those states. In that case, the Tolls Cashback benefit included with your booking lets you claim up to 5% of your total booking value back for any tolls paid during the rental period.

Yes, the Tolls Cashback benefit is included with every Nashville van rental booking, and it applies to any tolls you pay during your rental period, including in other states you may drive through.

Because Tennessee itself has no toll roads, most Nashville van renters who stay within the state will not incur toll charges. However, if your trip extends into neighboring states that do have tolls, you can claim reimbursement of up to 5% of your total booking value after you return the van.

To claim your cashback:

• Email [email protected] within 30 days of returning your van.
• Include your Hola Car Rentals reservation confirmation, the signed rental agreement, and a receipt or statement showing the toll charges paid.
• Use the subject line: Tolls Cashback - followed by your confirmation number.

Refunds are issued to the original payment method used for your Nashville van booking and typically process within 7 to 10 business days after approval. Submissions received after 30 days are not accepted.

To rent a van in Nashville, you must generally be at least 25 years old. Vans fall into the vehicle categories that most rental partners restrict to drivers aged 25 and above, including minivans and full-size passenger vans.

Drivers aged 21 to 24 are typically not eligible to rent a van in Nashville, even with a young-renter surcharge, because van and minivan classes are among the restricted categories under U.S. rental partner policies. Tennessee is not one of the states (like New York or Michigan) that requires rental companies to serve drivers as young as 18.

If you are 25 or older, you will need:

• A valid driver's license in good standing.
• A major credit card in your name for the security deposit hold.
• All standard documents required at the Nashville counter.

If you are unsure whether your age qualifies for the specific van class you want in Nashville, contact customer service before booking to confirm eligibility and avoid arriving at the counter with a reservation you cannot fulfill.

Your Nashville van rental uses a Full-to-Full fuel policy. You receive the van with a full tank and must return it full to avoid additional charges.

At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement. Take a photo of the dashboard showing the odometer and gauge before leaving the Nashville counter.

When returning your van in Nashville:

• Refuel within approximately 10 miles of the return location so the gauge does not drop below full before you arrive.
• Keep your final fuel receipt showing the date, time, and station address.
• Take a photo of the full gauge at the station as backup evidence.

If you return the van without a full tank, the rental partner will charge you for the fuel shortfall at their own refueling rate, which is typically higher than pump prices, plus an administrative service fee. Returning the van full is always the most cost-effective option for your Nashville rental.

Yes, you can add an additional driver to your Nashville van rental, either as an included benefit or for a daily fee paid at the counter, depending on your rate.

Check your booking confirmation for the line "Additional driver free of charge." If it appears, the first extra driver is covered. If it does not appear, the daily fees by partner are:

• Avis, Budget, and Payless: US$13 per rental day, capped at US$65 (plus taxes).
• Hertz, Thrifty, and Dollar: US$13.50 per rental day, capped at US$189 (plus taxes).
• Alamo, National, and Enterprise: US$15 per day (plus taxes).

The additional driver must be present at the Nashville pickup counter with a valid driver's license and any required IDP. Both the main driver and the additional driver must sign the rental agreement. Anyone who drives the Nashville van without being listed on the agreement is not covered by the rental protections, including CDW/LDW.

For Avis, Budget, and Payless, additional drivers must generally be at least 25 years old at the time of pickup in Nashville.

When renting a van in Nashville, two main types of coverage are worth understanding before you reach the counter.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the van itself, including collision, theft, and vandalism. A deductible may apply unless your confirmation explicitly states zero. CDW/LDW does not cover damage you cause to other vehicles or people.

Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving the Nashville van. Some U.S. states require a minimum level of liability, but not all do. Hola Car Rentals strongly recommends adding Liability Insurance Supplementary (up to US$300,000) to your Nashville van rental for adequate protection.

Common exclusions to be aware of for Nashville van rentals include:

• Tires, wheels, and undercarriage damage (often not covered by standard CDW/LDW).
• Damage caused by prohibited use such as off-road driving or driving under the influence.
• Incidents involving drivers not listed on the rental agreement.

Review your booking confirmation to confirm which coverages are included in your Nashville van rate before pickup.

Most Nashville van rental bookings include travel assistance coverage provided by Terrawind Global Protection, at no extra cost. This benefit is designed for situations that go beyond the van itself, such as a medical emergency while on the road in Tennessee.

Coverage typically includes:

• Travel insurance with medical coverage for up to 5 passengers.
• Legal assistance in the event of an accident.
• Compensation for luggage lost by the airline.
• Flight cancellation insurance.

To reach assistance 24 hours a day, call the toll-free number listed in your booking confirmation or contact Terrawind via WhatsApp at +1 208 910 1001 or by email at [email protected]. Have your Hola Car Rentals confirmation number ready when you call.

Important: this travel assistance benefit applies only to non-North American customers. Residents of the United States and Canada do not qualify for this coverage on their Nashville van rental. Pre-existing medical conditions are also excluded. For full terms, visit twglobalprotection.com/ccgg.

When you pick up your rental van in Nashville, the partner brand will place a temporary authorization hold on your credit card. This is not a charge; it is a hold that reduces your available credit until the rental is closed and your bank releases it.

For standard vehicles at U.S. locations, the typical hold is around US$300 to US$400. For a larger van, the hold may be higher depending on the vehicle class, the specific Nashville location, and the rental partner's policy. Hola Car Rentals cannot confirm the exact amount in advance, as it is set by the rental company at the counter.

Key points to prepare for your Nashville van pickup:

• Bring a physical major credit card with your name printed on the card. Debit cards, prepaid cards, and virtual cards are not accepted for the deposit.
• Ensure your card has sufficient available credit beyond the hold amount to cover any incidentals.
• Notify your bank of your travel dates to prevent fraud blocks on an in-person authorization in Nashville.
• Bring a backup credit card in your name in case your primary card is declined.

After returning the van, the hold is released by the rental partner, but your bank controls when it reappears on your available credit, which can take up to 15 business days.

Yes, one-way van rentals from Nashville to another city are possible, but a drop-off fee may apply depending on the route, the rental partner, and the vehicle class.

The drop-off fee is route-specific and is set by the rental partner. For Nashville van rentals, longer interstate routes typically carry a one-way fee, while shorter same-region routes may not. The fee is not prepaid and is not covered by No Extra Charges© unless it was not disclosed in your booking confirmation.

To check whether a drop-off fee applies to your Nashville van rental:

• During booking, select your different return location and review the details page for a line labeled "Drop-Off Fee" under the "To pay at destination" section.
• After booking, verify the same line on your confirmation email.
• At the Nashville pickup counter, confirm the fee matches what your confirmation shows before signing the agreement.

Cross-border one-way rentals (for example, Nashville to Canada) are often restricted or carry significantly higher fees. Check availability and terms carefully before booking a cross-border van rental from Nashville.

If your flight to Nashville is delayed, rental partners will generally hold your van reservation for up to 24 hours from the original pickup time, so a short delay should not cause you to lose your booking.

Here is what to keep in mind for your Nashville van rental:

• If the delay is less than 24 hours, your reservation is held. Make sure you arrive during the counter's operating hours, as the Nashville Rental Car Center may have specific service windows.
• If the delay is greater than 24 hours, contact Hola Car Rentals support as soon as possible via WhatsApp at +1 (786) 999-8312 or by email at [email protected]. Changes are not guaranteed but the team will assist where possible.
• If you arrive after the counter has closed, follow any after-hours instructions provided in your booking confirmation for the Nashville location.

To avoid losing your Nashville van reservation entirely, do not wait until you land to take action on a significant delay. Contact support proactively if your arrival will be close to or beyond the 24-hour hold window.

Returning your rental van at Nashville International Airport (BNA) is handled through the consolidated Rental Car Center, the same facility where you picked up the van.

Follow these steps for a smooth Nashville van return:

• Refuel the van within approximately 10 miles of the airport to comply with the Full-to-Full fuel policy. Keep your receipt as proof.
• Drive to the Rental Car Center and follow the signage for your rental brand's return lane.
• A staff member will inspect the van and close out the agreement. Take photos of the van's condition before handing over the keys.
• Request a printed or emailed final receipt before leaving the return area.

If you are returning the van after hours, follow the specific key-drop instructions provided in your booking confirmation for the Nashville location. Leave a copy of your fuel receipt with the vehicle and keep a photo of the full gauge for your records.

Allow at least 45 to 60 minutes before your flight departure to account for the return process and the shuttle back to the Nashville terminal. If your van was rented from an off-airport Nashville location, arrive at least 45 to 60 minutes early to allow for the shuttle to the airport.