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VERIFIED REVIEWS

4.9
user review 1 user review 2 user review 3 +3384
3387 reviews
4.9 stars, 3387 reviews
4.9
user review 1 user review 2 user review 3 +3384
3387 reviews
4.9 stars, 3387 reviews
Holger Pfarr
Holger Pfarr
5 3 months ago
"By far cheaper than all rental car offers."
Sharon Radford
Sharon Radford
5 3 months ago
"Quick and easy"
Bill Harshbarger
Bill Harshbarger
5 4 months ago
"I really liked the reservation screen for pickup times...side by side let's you easy match pick-up drop off. The vehicles were the best price (discounted prices for European travelers in the US at thus writing), otherwise rental car prices are rather high these days. Insurance is about peace of mind. Hola is over the top covering many of those extras the agent wants you to buy. And toll coverage up to 5%. Super. Without human attendants anymore, it's complicated in the Bay Area and particularly expensive in Miami (!) Auto companies see it as an opportunity to sell you lots of Toll coverage. Finally, what I did not notice was, "not knowing what I was renting" which is often noticed just before you press 'book'. The question did not enter my mind, that's a good thing. Their AI agent, perfectly better. Very good advice. And I did have the need to cancel and rebook. With the app, effective and bug free. One refund was credited in a hour. Another may take a few days, but will post. Also the app will display prices in the currency you select. Looking forward to booking with Hola again"
תמיר מורוביץ
תמיר מורוביץ
5 6 months ago
"This is not the first time we’ve rented cars through Hola, and each time we’re absolutely satisfied! Their service is excellent — always available, providing immediate responses, quickly solving any issues with kindness, and handling everything directly with the rental companies when needed. Even when a refund was required, they took care of it fully without any hassle. The personal, reliable, and professional approach makes all the difference. A fantastic experience every time, and I’ll definitely keep renting through them and highly recommend them to everyone"
carl buckley (BMW R Nine T Scrambler)
carl buckley (BMW R Nine T Scrambler)
5 7 months ago
"Searching for two weeks car hire in Florida. Hola were very competitive against the group I wanted to book, the website was easy to use and confirmation received immediately"
Dwight Thompson
Dwight Thompson
5 5 months ago
"The experience was excellent, fast and easy with the least effort required to chose a car. From past experience the counter experience was favourable at Budget Miami Airport with no issues. This was the first time an agent at a rental desk did not try to sell me additional insurance or toll pass. My only concerns for this booking was the price gap was too high for standard cars compared to the basic cars."
Steve Hornby
Steve Hornby
5 3 months ago
"Very easy to book Very easy to pay And the best deal I could find by quite a long way Added price of mind was the 4.8 stars on trust pilot with 3000+ ratings"
mandy hughes
mandy hughes
5 7 months ago
"Unfortunately I had to cancel my booking with Hola Car Rentals for personal reasons. I was assisted by the Sales Manager Karen to do this. After completing the cancellation efficiently and promptly she went above and beyond to help me with several additional questions I had. Based on my experience I would highly recommend Hola Car Rentals Customer service and would definitely use them again. Their rental prices were very competitive too."
Natalia Vazquez Sotelo
Natalia Vazquez Sotelo
5 3 months ago
"I highly recommend Hola Car for their excellent service and great price. We arrived many hours late and were worried, but they answered all my questions immediately, even though it was a Sunday. Thank you so much for your help!"
Chris Burnham
Chris Burnham
5 3 months ago
"great prices easy to book definitely use again"
constanza cecchi
constanza cecchi
5 3 months ago
"The app is great and reliable. Although they try to add extra insurance when you arrive to pick up the car, you just have to insist and say no. Otherwise, everything is fine."
Alejandro Arenal
Alejandro Arenal
5 2 months ago
"Hola is amazing, has everything you need. Thanks"
Damien DE SOUSA
Damien DE SOUSA
5 2 months ago
"Easy and fast booking process"
Jason Bishop
Jason Bishop
5 5 months ago
"Excellent all round . Great price , great service and the insurance cover etc ticks every box . Customer service for a few odd questions were great and very quick response on what’s app . Highly recommended and will definitely use Hola again .. Thankyou. Ps … Car was great too 👌🏼👌🏼"
Oliver Streatfeild
Oliver Streatfeild
5 2 months ago
"Quick an easy booking option with the best prices, even better than booking direct. Plus you get add extras included - win / win situation."
Daniel Garcia
Daniel Garcia
5 2 months ago
"Good car and price"
Wheeling and dealing Uk
Wheeling and dealing Uk
5 2 months ago
"Cheap and easy to use covers all insurances etc seems to have been made easy"
차Mihye
차Mihye
5 2 months ago
"As a Korean, I used the app to rent a car in California. The Dollar Rent-a-Car employee at the San Francisco branch was rude and insisted I purchase additional insurance ($25 per day) because the insurance I purchased through the Hola app was inadequate. However, Hola insisted that the full coverage policy applied and helped me cancel the additional insurance I had purchased at the Dollar Rent-a-Car location. I'm satisfied with Hola's customer service, but I think the Dollar Rent-a-Car employee's practice of selling additional insurance needs to be addressed."
Nadav
Nadav
5 2 months ago
"Easy to use, great prices, all inclusive"
HaYoung Son
HaYoung Son
5 2 months ago
"Good price I like that they have all the insurance and additional driver included"
Mike Purkins
Mike Purkins
5 2 months ago
"So easy to book and a great price"
Jean-Francois WILMOTTE
Jean-Francois WILMOTTE
5 2 months ago
"Perfect, no problems at all and a very attractive price."
amarthi rivera
amarthi rivera
5 2 months ago
"👌 EXCELLENT"
Hong-Anh Ha
Hong-Anh Ha
5 2 months ago
"Looks good to me eith the inclusive rate. I hope I don’t get any unexpected additional costs upon pick up!"
Emily Edwards
Emily Edwards
5 2 months ago
"Awesome service"
JOSE LUIS MORA
JOSE LUIS MORA
5 2 months ago
"Excellent process, very easy"
K_Cantona95
K_Cantona95
5 2 months ago
"Excellent value for money!"
Ara Bermúdez
Ara Bermúdez
5 2 months ago
"Making my reservation on the website was super easy, and I received my confirmation immediately. The site is very user-friendly and even cheaper than the official website of the dealership where my car will be delivered."
Alexandra Robertson
Alexandra Robertson
5 1 month ago
"Found this site, all very straightforward and great price. Will let you know how it goes when I come back from Calgary, CA. Thank you"
Rania Yaqout
Rania Yaqout
5 2 months ago
"Excellent experience"
Ole Alnes
Ole Alnes
5 2 months ago
"It was easy to book and clear information about what was included in the price. Good prices and informative chat service."
teyo castro
teyo castro
5 2 months ago
"Everything was very quick and clear."
Artie Divin
Artie Divin
5 2 months ago
"Very easy to book and very cheap"
Cristian Francisco Pastore
Cristian Francisco Pastore
5 2 months ago
"Highly recommended, practical and straightforward. I will definitely use HOLA CAR RENTALS again."
Darren Storey
Darren Storey
5 2 months ago
"Very easy to book etc, made it all so much better"
Robert Agati
Robert Agati
5 2 months ago
"So quick so simple and unbelievably inexpensive. Wish I’d known about Hola sooner!!"
Roman “Xriuk” Hudylko
Roman “Xriuk” Hudylko
5 2 months ago
"The website is simple but essential, and most importantly, it works. They send you a voucher from the rental company."
Theo Pieters
Theo Pieters
5 2 months ago
"Best ever service I've experienced ! Well done !!!"
mrbstube
mrbstube
5 1 month ago
"Use easy to use and a great range of cars... Fingers crossed for the experience on arrival being as good as experience online"
amadeo aguilar
amadeo aguilar
5 1 month ago
"EASY AND FAST."
Cristian Barbero
Cristian Barbero
5 1 month ago
"The website format and information are very clear and accessible, with many options. I've checked several websites, and the price with all the coverage is excellent."
Nacho Zarco
Nacho Zarco
5 1 month ago
"Everything is very intuitive and easy when managing reservations. The only thing is that it doesn't work with Hotmail emails."
Patrick Brophy
Patrick Brophy
5 1 month ago
"So far so good"
Judy Winkin
Judy Winkin
5 1 month ago
"Easy and good deal"
Samantha de León
Samantha de León
5 1 month ago
"Accessing and booking vehicles is very easy; we'll just have to see how everything goes with the booking, but so far, so good :)"
Sonia Walls
Sonia Walls
5 1 month ago
"Very easy to book and competitive prices."
ju
ju
5 1 month ago
"Unbeatable price and very easy to book. Clear information."
Shaunte Meyers
Shaunte Meyers
5 1 month ago
"Very easy and accommodating"
denis dadoun
denis dadoun
5 1 month ago
"Very good. Easy."
David Garciarena
David Garciarena
5 1 month ago
"Easy to rent, best prices"
Jose J Rivera Indio Joe
Jose J Rivera Indio Joe
5 1 month ago
"Easy and convenient, plus low prices"
Tedesco Pablo Nicolas
Tedesco Pablo Nicolas
5 1 month ago
"Personalized attention via WhatsApp, prices better than the car rental companies themselves."
Phillip Moody
Phillip Moody
5 1 month ago
"Very easy process and added extras were well appreciated"
Richard Gardiner
Richard Gardiner
5 1 month ago
"booking process good, seems to have lots of inclusions"
sara l.
sara l.
5 1 month ago
"Super smooth experience with booking and afterwards! I had to make a smaller adjustment to the booking which was swiftly resolved by Simon via whatsapp."
Brigitte Willems-Haman
Brigitte Willems-Haman
5 1 month ago
"Arranged so quickly and easily, top service..!!!"
Joseph
Joseph
5 1 month ago
"Booking went smoothly"
Nathaniel Rosen
Nathaniel Rosen
5 1 month ago
"Quick, clear and easy to understand."
Esther Ng
Esther Ng
5 1 month ago
"Hops makes everything easy and convenient. I like the free travel insurance given too."
Oguzhan Cengiz
Oguzhan Cengiz
5 1 month ago
"Absolutely the best price."
Michael Parrish
Michael Parrish
5 1 month ago
"The selection of cars and location was great. Prices very reasonable, especially considering that insurance was included (a huge part of rental expenses if you don't have US car insurance). I liked that it was easy to use different pick-up and drop-off points."
Hesham Mohamed
Hesham Mohamed
5 1 month ago
"All done smoothly"
Kiran Sedoo
Kiran Sedoo
5 1 month ago
"Excellent prices and value for money. Top notch customer service and response time."
Jenny Phillips
Jenny Phillips
5 1 month ago
"Booking with Hola was easy and they offered more cars and variety and cheaper compared to other rental car sites."
Sant Ub
Sant Ub
5 1 month ago
"Very easy to use, good deal can be obtained!!!"
SERGIO BIAGETTI
SERGIO BIAGETTI
5 1 month ago
"The WhatsApp service is excellent and personalized. When you arrive at the rental agency, they try to sell you a bunch of extras that are already included, but when you show them you booked through Hola, they don't offer anything else; they just give you the vehicle and you don't pay anything. Renting a car through them is a guarantee."
Erik Carle
Erik Carle
5 1 month ago
"Hola Car Rentals company is best car rental company, and website is great."
Neil Flavin
Neil Flavin
5 1 month ago
"Quick hassle free booking with Hola. Always a pleasure 👍"
Tomáš Kreitl
Tomáš Kreitl
5 1 month ago
"We had a great experience renting a car here. The whole process was quick, smooth, and very efficient. The staff was professional and helpful, and the quality of the service exceeded our expectations. Everything was handled promptly, which made our trip much more comfortable. We would definitely recommend this service and use it again in the future."
Harri Hakovirta
Harri Hakovirta
5 1 month ago
"Booking is very easy😊"
Tif Shukla
Tif Shukla
5 1 month ago
"Very easy and straight forward"
mindaugas liumpa
mindaugas liumpa
5 4 weeks ago
"Easy to book"
RICCARDO CARAMASCHI
RICCARDO CARAMASCHI
5 4 weeks ago
"Great deals and easy booking! Highly recommended"
Lynne Mathias
Lynne Mathias
5 4 weeks ago
"Booking online was a streamline process, competitive prices and good choice of vehicles"
Valérie
Valérie
5 4 weeks ago
"Competitive rates and guarantees. A reliable and responsive company."
Asher Wagner
Asher Wagner
5 4 weeks ago
"It was an excellent experience to rent a car via HOLA the service was super."
s rajora
s rajora
5 3 weeks ago
"Easy booking easy handling and self explanatory app"
Shreya Bollineni
Shreya Bollineni
5 3 weeks ago
"It was seamless and I’m yet to see how it goes when I present my hola booking at the airport."
Annanii Garcia
Annanii Garcia
5 2 weeks ago
"The rental process was very simple. We got Hertz; the pickup is on Sunday, let's see how it is. It has very good reviews."
Keith Semple
Keith Semple
5 2 weeks ago
"Wow! My first booking with Hola didn’t just meet expectations — they absolutely exceeded them in every possible way. So much so, that I made another rental booking immediately. I’m not usually someone who takes the time to write reviews, but this experience was so exceptional that I felt compelled to share it. At first, I thought I had secured a great price — but when I carefully reviewed the list of inclusions, I was genuinely blown away. In fact, it almost seemed too good to be true. I found myself double- and triple-checking my bookings, convinced there must have been some sort of system error. But no — everything was exactly as promised, and more - with NO extra cost. What truly stood out was the reaction from others. When I shared the pricing and inclusions with the Avis desk at the airport, hotel staff, as well as family and friends, they were equally astonished. Several even asked for your details on the spot — which says everything about the incredible value and service you provide. One thing worthy of note. Avis offered upgrades which I refused on the grounds that it might change the underlying agreement and result in added costs - be careful of adding extras at the point of collection. Regardless, the vehicles reserved were excellent. You have now become my absolute first choice — my go-to destination for rentals without hesitation. Experiences like this are rare, and you’ve set a new benchmark for excellence. Please keep up the outstanding work — you’ve gained a loyal customer for life."
micah sioson
micah sioson
5 1 week ago
"The manager Kent is amazing at this location. Process time was fast, and he even pulled the car around for my grandma."
Carla Ocampo
Carla Ocampo
5 2 weeks ago
"Company with very good prices. Easy and quick booking process."
Mario Mejia
Mario Mejia
5 1 week ago
"An excellent experience, 100% recommended"
Michael Williamson
Michael Williamson
5 1 week ago
"Very easy great price"
vasilis ligdas
vasilis ligdas
5 1 week ago
"Great prices and customer service"
Okan DOGAN
Okan DOGAN
5 3 days ago
"​"Great app and excellent service! I had to change my plans and process refunds several times. Everything worked perfectly on the app, even for last-minute changes. The refund process is very easy and reliable. Thank you, Hola Car!""
Bj Virtue
Bj Virtue
5 1 week ago
"Booking was very easy, excited to cruise around on our holiday"
John Guevara
John Guevara
5 1 week ago
"Excellent service"
Tanner Blair
Tanner Blair
5 6 days ago
"Great car"
Hadar Blutrich
Hadar Blutrich
5 6 days ago
"Easy, fast, and no hidden fees."
Okan Doğan
Okan Doğan
5 6 days ago
"Şöyle yazabilirsin: > Booking process was smooth and easy. So far, everything looks very good, and the insurance coverage seems strong and clearly explained. Bir tık daha doğal kısa versiyon: > Smooth and easy booking process. So far, everything looks very good, and the coverage options seem clear and solid."
Daniel Koh
Daniel Koh
5 5 days ago
"The plantform offers a great customer experience. I look forward to a similar experience with the car."
Anne J Harris
Anne J Harris
5 4 days ago
"Good price, easy to use."
Joel Reculard
Joel Reculard
5 4 days ago
"Attractive prices and comprehensive insurance"
Daniel Woods
Daniel Woods
5 2 days ago
"Hola Car rentals can’t be faulted. The pricing for an Avis car rental was significantly lower than from the actual Avis rental site. At first I was honestly nervous about booking, but not issue could be found in the entire process. If booking through Hola, ensure you take the confirmation paperwork with you to provide to the rental car company. Avis’ system didn’t register the additional driver but the confirmation email was used and they added the extra driver saving hundreds. Toll refunds are swift and instructions can be given using the WhatsApp AI chat bot. Collection location was Avis LAX Will be using Hola again"
Ruth. Hwee Yan
Ruth. Hwee Yan
5 2 days ago
"A variety of choices was available. Looking forward to picking up the car!"
Kendal Keung
Kendal Keung
5 yesterday
"Super easy to book. We accidentally booked the wrong car to begin with and with the no cancellation fee it made it easy for us to cancel and book the right car!"
Kerem Camas
Kerem Camas
5 yesterday
"Perfect!"
Graham Dopheide
Graham Dopheide
5 yesterday
"Easy to use, and makes comparison from different providers easy. Also clearly shows what is, and what isn't included, and rates are good"
Anant Patel
Anant Patel
5 18 hours ago
"Excellent price"

About renting a car with Thrifty in Vancouver

Discover the best car rental options in Vancouver with Thrifty, where you can compare prices from trusted rental brands in one search. Enjoy transparent all-inclusive pricing with no hidden fees or surprises at the counter, ensuring a smooth experience. Thrifty rentals offer free cancellation up to 48 hours before pickup, giving you flexibility for your travel plans. Explore the scenic beauty of Vancouver, from the bustling downtown to the serene Stanley Park, with the convenience of a reliable vehicle. Rated highly by thousands of travelers worldwide, Thrifty is your go-to choice for car rentals in the region. Start your Vancouver adventure today by booking your rental with Thrifty!

Frequently Asked Questions

What does my Hola Car Rentals booking with Thrifty in Vancouver include that other companies don't offer?

Hola Car Rentals is a premium partner of the leading car rental companies in Vancouver, including Thrifty, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

  • Full vehicle coverage with no deductible (applies only for certain rates and itineraries)
  • Toll cashback: get back up to 5% of your total booking value for tolls charged during your rental
  • Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
  • No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique Thrifty rental experience with complete protection and peace of mind during your trip in Vancouver.

Will I face unexpected charges at the Thrifty counter in Vancouver when I book through Hola Car Rentals?

No. With Hola Car Rentals, all costs and charges for your Thrifty booking in Vancouver are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Thrifty counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Thrifty counter in Vancouver charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Thrifty to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

  • Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
  • Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Thrifty counter at Vancouver International Airport?

The Thrifty counter at Vancouver International Airport (YVR) is located at 3880 Grant McConachie Way, inside the airport rental car facility. When you arrive at YVR, follow the car rental signs from the arrivals level toward the designated rental car area.

If you are unsure of the exact path from your terminal, ask airport staff or check the airport directory for the rental car section. The Thrifty desk at Vancouver airport serves both domestic and international arrivals.

Before heading to the counter, make sure you have the following ready:

  • Your booking confirmation or printed voucher
  • A valid driver's license (physical, original, unexpired)
  • A major credit card in the main driver's name with the name printed on the card
  • Your passport or government-issued photo ID

If your license is not in English and uses a non-Latin alphabet (such as Arabic, Chinese, Japanese, or Cyrillic), you must also bring an International Driving Permit alongside your original license.

What documents do I need to pick up a Thrifty rental car in Vancouver?

To pick up a Thrifty rental car in Vancouver, you must present a specific set of physical documents at the counter. Digital copies are not accepted.

  • A valid driver's license (physical, original, unexpired) in the main driver's name
  • A major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold
  • A passport or valid government-issued photo ID
  • Your booking confirmation or printed voucher
  • Round-trip flight or cruise tickets (required for visitors from outside Canada)

If your driver's license is not in English and uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic, you must carry an International Driving Permit (IDP) alongside your original license. The IDP is a translation only and is not valid without the original license.

Visitors from the United States can generally drive in Vancouver with a valid U.S. license. Thrifty requires renters to be at least 20 years of age at this destination. A young-driver surcharge may apply if you are under 25.

Bring a backup credit card in your name in case your primary card is declined at the Thrifty counter in Vancouver.

Do I need an International Driving Permit to rent from Thrifty in Vancouver?

Not always, but it depends on your license. Visitors renting from Thrifty in Vancouver can generally drive with a valid foreign license. However, an International Driving Permit (IDP) is strongly recommended and may be required in specific situations.

An IDP is mandatory if your driver's license uses a non-Latin alphabet, such as:

  • Arabic
  • Chinese or Japanese
  • Cyrillic (Russian and similar)

If your license is in English or uses a Latin alphabet, an IDP is recommended but not strictly required for renting from Thrifty in Vancouver. That said, carrying one adds a layer of protection in case the counter agent requests it.

Important rules about the IDP:

  • It is a translation document only, not a standalone license
  • You must carry it together with your original driver's license at all times
  • Obtain your IDP in your home country before traveling to Vancouver, as it cannot be issued abroad

If you are unsure whether your license qualifies, obtain an IDP before your trip to avoid any issues at the Thrifty counter in Vancouver.

Are there toll roads near Vancouver and how are they billed on a Thrifty rental?

Yes, there is a toll road near Vancouver that Thrifty renters should be aware of. The Port Mann Bridge uses a fully cashless tolling system, meaning there are no cash booths. Tolls are captured electronically via license plate recognition and billed to the registered vehicle owner, which in a rental situation means the charge flows to Thrifty and is then passed on to you.

Most other roads in British Columbia, including Highway 1, are toll-free. There are no congestion charges or emissions zone fees in Vancouver or anywhere in BC.

How toll billing typically works for Thrifty renters in Vancouver:

  • If you cross the Port Mann Bridge, the toll is recorded by plate capture
  • Thrifty receives the invoice from the toll authority and charges the toll amount plus an administrative processing fee to your credit card, often weeks after the rental ends
  • You may have the option at the Thrifty counter in Vancouver to enroll in a toll convenience program for a daily fee, which handles billing automatically

To avoid unexpected charges, ask the Thrifty agent in Vancouver about toll program options at pickup and review your rental agreement carefully before signing.

Hola Car Rentals includes Tolls Cashback on all bookings: you can claim up to 5% of your total booking value back for tolls paid during your Vancouver rental. Email [email protected] within 30 days of returning the vehicle with your rental agreement and toll receipt.

How much is the security deposit for a Thrifty rental in Vancouver?

When you pick up your Thrifty rental in Vancouver, a temporary authorization hold is placed on your credit card. This is not a charge but it reduces your available credit until it is released after you return the vehicle.

For rentals in Canada, typical security deposit holds range from CAUS$ 300 to CAUS$ 500 for standard vehicles. Some Vancouver locations may require a hold of approximately CAUS$ 750. Premium or specialty vehicles may carry higher holds.

Key requirements for the deposit at the Thrifty counter in Vancouver:

  • A physical, major credit card in the main driver's name with the name printed on the card
  • Sufficient available credit to cover the hold plus any expected charges
  • Debit cards, prepaid cards, and virtual cards are not accepted for the deposit

After you return the Thrifty vehicle in Vancouver, the hold is released. Your bank or card issuer controls how quickly it clears, and it can take up to 15 business days to appear back on your available credit.

Notify your bank of your travel plans before arriving in Vancouver to prevent the authorization from being flagged as suspicious. Bringing a backup credit card is also recommended in case your primary card is declined.

Can I add an additional driver to my Thrifty rental in Vancouver?

Yes, you can add an additional driver to your Thrifty rental in Vancouver, either as part of your rate or for a fee paid at the counter.

For Thrifty in Vancouver, the additional driver fee when not included in your rate is US$13.50 per rental day plus applicable taxes, with a maximum charge of US$189 plus taxes for the rental period.

To add an additional driver at the Thrifty counter in Vancouver:

  • The additional driver must be present at pickup with a valid driver's license
  • If their license uses a non-Latin alphabet, they must also bring an International Driving Permit
  • Both the main driver and the additional driver must sign the rental agreement
  • The additional driver must meet the minimum age requirement for Vancouver rentals

Only drivers listed on the rental agreement are covered by protections such as CDW/LDW and liability coverage. If someone drives the Thrifty vehicle in Vancouver who is not named on the contract, coverage may be void and additional charges could apply.

Check your booking confirmation before arriving at the Thrifty counter in Vancouver to see whether an additional driver is already included in your rate at no extra cost.

What is the fuel policy for Thrifty rentals in Vancouver?

Thrifty rentals in Vancouver follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

Steps to follow for the fuel policy on your Thrifty rental in Vancouver:

  • At pickup, check the fuel gauge with the Thrifty agent and confirm the starting level is recorded on your rental agreement
  • Take a photo of the dashboard showing the odometer and fuel gauge
  • Ask the Thrifty agent in Vancouver for the nearest gas station to the return location
  • Refuel within approximately 10 miles or 15 km of the return location before dropping off the vehicle
  • Keep your final fuel receipt showing the date, time, and station address

If you return the Thrifty vehicle in Vancouver with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than the retail pump price, plus a refueling service fee.

If the vehicle was not full at pickup, make sure the exact starting level is written on the rental agreement. You only need to return it at that same recorded level, not necessarily full.

Can I pick up a Thrifty car in Vancouver and return it to a different city?

Yes, Thrifty allows one-way rentals within Canada, including pickups in Vancouver with drop-off at a different city. However, a one-way drop-off fee will apply and the amount varies depending on the route, vehicle class, dates, and availability.

What to know about one-way rentals from Vancouver with Thrifty:

  • The drop-off fee is route-specific and is shown during the booking process under the section labeled as payable at destination
  • The fee is not prepaid and is paid directly at the Thrifty counter in Vancouver or at the return location
  • Not all routes from Vancouver incur a drop-off fee, but most city-to-city one-ways do
  • Cross-border one-ways between Canada and the United States may be restricted or carry higher fees depending on Thrifty's policies at the time of booking

If you change your return location after booking, the rental will be repriced and the drop-off fee may change. Always confirm the one-way fee shown on your booking confirmation matches what the Thrifty agent presents at the Vancouver counter before signing the rental agreement.

If a fee appears at the counter that was not disclosed in your confirmation, keep all paperwork and contact support after the rental is complete.

Does travel assistance cover a breakdown on a Thrifty rental in Vancouver or nearby highways?

Yes, most Hola Car Rentals bookings include travel assistance through Terrawind Global Protection, which can help in situations such as a breakdown or accident while driving your Thrifty rental in Vancouver or on nearby highways like the Sea-to-Sky corridor or Trans-Canada routes.

Travel assistance coverage typically includes:

  • Medical coverage for up to 5 passengers in the event of an accident or non-pre-existing illness
  • Legal assistance in case of an accident
  • Compensation for luggage lost by the airline
  • Flight cancellation insurance

This coverage does not include damage to the Thrifty rental vehicle itself (that is handled by CDW/LDW) or third-party liability to others (handled by LIS/ALI/SLI).

Important: this travel assistance benefit applies only to non-North American customers. Residents of Canada, including those renting a Thrifty vehicle in Vancouver, and residents of the United States do not qualify for this benefit.

To use travel assistance during your Thrifty rental in Vancouver, contact Terrawind 24 hours a day:

Always check your booking confirmation for the exact terms and coverage limits that apply to your reservation.

What insurance options are available for a Thrifty rental in Vancouver?

When renting from Thrifty in Vancouver, you have access to several types of coverage that protect you in different situations. Understanding what each covers helps you avoid paying for duplicates or leaving gaps in protection.

Main coverage types available for your Thrifty rental in Vancouver:

  • Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Thrifty vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero deductible. This does not cover damage to other vehicles or people.
  • Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving the Thrifty vehicle in Vancouver. Under Canadian provincial law, a minimum level of third-party liability is included by default with every rental vehicle in British Columbia.
  • Personal Accident Insurance (PAI): covers your own injuries and those of your passengers. This is separate from CDW and liability coverage.

CDW/LDW does not cover prohibited use such as off-road driving, driving under the influence, or use by an unauthorized driver not listed on the Thrifty rental agreement in Vancouver.

Review your booking confirmation to confirm which coverages are already included in your rate before accepting additional products at the Thrifty counter in Vancouver.

What happens if I return my Thrifty car in Vancouver late?

If you return your Thrifty rental in Vancouver after the agreed drop-off time, a grace period of approximately 30 minutes typically applies. After that window, additional charges may be applied for the extra time used.

For Thrifty in Vancouver, a late return fee of approximately CADUS$ 20.50 per day may apply after 12 hours beyond the scheduled return time, with a maximum of approximately CADUS$ 102.50. Exact amounts are confirmed in your rental agreement at the Thrifty counter in Vancouver.

To avoid late return charges on your Thrifty rental in Vancouver:

  • Plan your return time with buffer for traffic or refueling stops near the return location
  • If you need more time, contact Thrifty directly to request an extension before the scheduled return time
  • Returning after counter hours may still result in charges if the vehicle is not back by the agreed time

If you know in advance that you need additional days, you can request an extension during your rental. Changes to the rental period may reprice the booking based on current availability and rates at the Vancouver location.

Is a credit card required to rent from Thrifty in Vancouver?

Yes, a major credit card is required to rent from Thrifty in Vancouver. The card must be in the main driver's name with the driver's name physically printed on the card, and it must be presented in person at the counter.

The credit card is used to place a temporary security deposit hold on your account at pickup. For rentals in Vancouver, this hold typically ranges from CAUS$ 300 to CAUS$ 500 for standard vehicles, though some locations may require up to CAUS$ 750.

Cards that are not accepted for the deposit at the Thrifty counter in Vancouver:

  • Debit cards
  • Prepaid cards
  • Virtual or single-use card numbers
  • Digital wallets such as Apple Pay or Google Pay as a standalone payment
  • Cards in another person's name

Even if you prepaid your Thrifty booking in Vancouver online, you must still present a physical credit card at the counter for the security hold. The hold is released after you return the vehicle, but your bank may take up to 15 business days to reflect the release on your available credit.

Bring a backup credit card in your own name in case your primary card is declined at the Thrifty counter in Vancouver.

Where is the Thrifty downtown Vancouver location and how does pickup work there?

The Thrifty downtown Vancouver location is at 413 Seymour Street, Vancouver, BC V6B 3H5, in the city's core business district. This is the most frequently searched Thrifty pickup point in Vancouver and is accessible without traveling to the airport.

A second city location operates at 790 SW Marine Drive, Vancouver, BC V6P 5Y7, which is closer to the southern part of the city.

When picking up from the Thrifty downtown Vancouver location, bring the following:

  • Your booking confirmation or printed voucher
  • A valid driver's license (physical, original, unexpired)
  • A major credit card in the main driver's name with the name printed on the card
  • Your passport or government-issued photo ID
  • An International Driving Permit if your license uses a non-Latin alphabet

Counter hours at the Thrifty downtown Vancouver location are not published in publicly available sources, so confirm operating hours directly with Thrifty before your arrival, especially if you plan to pick up early in the morning, late in the evening, or on a holiday. Arriving outside operating hours may result in your booking being held or forfeited if you do not arrive within 24 hours of your scheduled pickup time.

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