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Frequently Asked Questions
What does my Hola Car Rentals booking with Thrifty in Providence include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Providence, including Thrifty, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected Thrifty rental experience and peace of mind throughout your trip in Providence.
Will I face unexpected charges at the Thrifty counter in Providence when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Thrifty booking in Providence are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Thrifty counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Thrifty counter in Providence charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Thrifty to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Thrifty counter at T.F. Green Airport in Providence?
The Thrifty counter at T.F. Green State Airport (PVD), which serves the Providence area, is located inside the terminal building. After collecting your baggage, you can walk directly to the counter without needing a shuttle or a consolidated rental car center transfer.
The airport address is 700 Jefferson Blvd, Warwick, RI 02886. Counter hours run from 00:00 to 00:30 and from 06:30 to 23:59 daily, with brief after-hours coverage during the early morning window.
If you are picking up your Thrifty vehicle at an off-airport Providence location such as 400 Silver Spring St (02904) or 630 Taunton Ave in East Providence, you will need to arrange your own transport to that street address, as no airport-style shuttles operate at those neighborhood sites.
What documents do I need to pick up a Thrifty rental car in Providence?
To collect your Thrifty rental in Providence, you must bring the following physical documents to the counter:
- A valid, original driver's license in the main driver's name
- A major credit card with the driver's name printed on the card, for the security deposit hold
- A passport or valid government photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets (required for visitors from outside the United States)
If your driver's license is not in English and does not use a Latin (Roman) alphabet, for example if it uses Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory. For licenses in English or a Latin alphabet, an IDP is recommended but not strictly required.
All documents must be physical originals. Digital copies shown on a phone are not accepted at the Thrifty counter in Providence or at any other location.
Do I need an International Driving Permit to rent from Thrifty in Providence?
An International Driving Permit (IDP) is mandatory for your Thrifty rental in Providence if your driver's license uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic script. In that case, you must carry both the IDP and your original license at all times.
If your license is in English or uses a Latin alphabet, an IDP is recommended but not strictly required by Thrifty or Rhode Island law. However, having one can prevent disputes at the counter.
Important points to keep in mind:
- The IDP is a translation document only and is invalid without your original license
- You must obtain the IDP in your home country before traveling, as US issuers such as AAA do not issue IDPs to non-US license holders
- All documents presented at the Providence counter must be physical originals, not digital copies
Are there toll roads near Providence and how does Thrifty handle them?
Yes, there are toll roads in the Providence area that you may encounter during your Thrifty rental. The main toll route for passenger cars is the Claiborne Pell Newport Bridge, which connects Newport on Aquidneck Island to Jamestown on Conanicut Island.
Typical costs for a standard 2-axle passenger car on the Newport Bridge:
- E-ZPass (non-resident): US$4.00
- Bill by Mail (no transponder, license plate capture): US$6.00
- E-ZPass (Rhode Island resident): US$0.83
The RhodeWorks truck toll system operates at 12 locations on I-95, I-295, I-195, and other routes, but charges apply only to heavy trucks, not passenger cars.
Your Thrifty vehicle comes equipped with an electronic toll device. At the counter in Providence you can choose an unlimited toll package (typically US$11 to US$25 per day) or pay per use, where actual toll amounts plus administrative fees are billed to your card after the rental. If you drive through a cashless toll without enrolling in a program, the rental company will charge the toll plus a processing fee. Rhode Island has no congestion charges or emissions zones.
Can I get cashback on tolls paid during my Thrifty rental in Providence?
Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your Thrifty rental in Providence.
This is especially useful if you cross the Newport Bridge or use other toll roads in Rhode Island, where Bill by Mail charges can reach US$6.00 per crossing for non-transponder users.
How to claim your cashback:
- Email [email protected] within 30 days of returning your Thrifty vehicle in Providence
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
- Attach your Hola Car Rentals reservation confirmation, the signed rental agreement, and a toll receipt or statement showing charges paid
The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted. This benefit does not mean tolls are included in your rate; you still pay them normally and claim reimbursement afterward.
Can I pick up a Thrifty car in Providence and return it in a different city?
Yes, one-way rentals are available through Thrifty in Providence, including from T.F. Green Airport (PVD). You can pick up your vehicle in Providence and return it to a different city or airport.
A drop-off fee may apply depending on your route. Key things to know:
- The drop-off fee is route-specific and varies by destination, vehicle class, and season
- During booking, the fee appears under the "To pay at destination" section on the details page
- Same-city airport to downtown routes often carry no drop-off fee, while longer interstate routes typically do
- Cross-border one-ways (for example, Providence to Canada) may be restricted or carry higher fees
Always confirm the exact drop-off fee shown on your booking confirmation before completing your reservation. If the counter charges a different amount than what was disclosed, keep all paperwork and contact support, as the No Extra Charges© guarantee may apply.
What is the security deposit for a Thrifty rental in Providence?
When you pick up your Thrifty rental in Providence, the counter will place a temporary authorization hold on your credit card. This is not a charge; it reduces your available credit until released after you return the vehicle.
For standard vehicles rented in the United States, typical holds range from US$300 to US$400. The exact amount depends on the vehicle class, rental duration, and the specific Thrifty location in Providence.
Important requirements for the deposit:
- You must present a physical, major credit card with the driver's name printed on the card
- The card must be in the main driver's name
- Debit cards, prepaid cards, and virtual cards are not accepted for the security hold
- Make sure your card has sufficient available credit to cover the hold plus any expected charges
After you return the vehicle, the hold is released. Your bank controls when it reappears on your available balance, which can take up to 15 business days. Bringing a backup credit card to your Providence pickup is always a good precaution.
Is there a young driver surcharge for Thrifty rentals in Providence?
Yes, a young driver surcharge applies to Thrifty rentals in Providence for drivers under 25 years old. The standard minimum age to rent without a surcharge is 25.
For drivers aged 21 to 24, Thrifty charges a young-renter fee of US$13.50 per rental day plus taxes, with a maximum cap of US$189 plus taxes for the rental period. This fee is paid at the counter in Providence and is not included in your prepaid rate.
Additional restrictions for under-25 drivers in Providence include:
- Most premium, luxury, full-size SUV, minivan, and convertible vehicle classes are restricted to renters aged 25 and older
- Economy, compact, and intermediate categories are generally available to younger renters
- Drivers under 21 cannot rent from Thrifty in Rhode Island
If you are aged 21 to 24 and from Latin America or the Caribbean, check whether your Hola Car Rentals confirmation shows an underage fee waiver, which is available on select Avis and Budget rates but does not apply to Thrifty bookings in Providence.
What driving rules should I know before picking up my Thrifty car in Providence?
Providence has some driving characteristics that differ from many other US cities and are worth knowing before you collect your Thrifty vehicle.
Street layout and navigation:
- Downtown Providence has a dense network of one-way streets, particularly around North Main Street, Westminster Street, and the area between Benefit and North Main Streets, a legacy of 1950s and 1960s urban renewal
- Some streets have recently been converted to two-way flow, such as Dorrance Street and Exchange Terrace, creating a hybrid system that can confuse GPS navigation
- Always verify the direction of travel before turning, as the pattern is not a predictable alternating grid like Manhattan
Pedestrian and cyclist priority:
- Providence actively enforces pedestrian and cyclist safety through narrowed lanes, protected urban trails with flex posts, and raised intersections on major corridors such as Broad Street and North Main Street
- Expect slower traffic flow in these zones and watch for sudden bike or pedestrian merges, especially near RI-10 interchanges and Olneyville Square
Rhode Island has no congestion charges or emissions zones, so there are no additional city-center driving fees beyond standard tolls for your Thrifty rental in Providence.
How does the fuel policy work for Thrifty rentals in Providence?
Thrifty rentals in Providence follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.
Steps to follow for a smooth fuel return in Providence:
- At pickup, check the fuel gauge with the Thrifty agent and confirm the starting level is recorded on your rental agreement
- Take a photo of the dashboard showing the odometer and fuel gauge
- Refuel within approximately 10 miles of the return location, whether that is T.F. Green Airport or an off-airport Providence site, so the gauge does not drop before you arrive
- Keep your final fuel receipt showing the date, time, and station address
If you return the vehicle below the recorded starting level, Thrifty may charge a fuel shortfall at their own refueling rate, which is typically higher than retail pump prices, plus a refueling service fee. For after-hours returns at the Providence location, leave the receipt in the key envelope and keep a photo of the full gauge on your phone as evidence.
How do I add an additional driver to my Thrifty rental in Providence?
Yes, you can add an additional driver to your Thrifty rental in Providence, either as part of your rate or by paying a fee at the counter.
For Thrifty in Providence, the additional driver fee is US$13.50 per rental day plus taxes, with a maximum cap of US$189 plus taxes, unless your booking confirmation explicitly states that an additional driver is included at no charge.
Requirements for adding a driver at the Providence counter:
- The additional driver must be present at pickup and show a valid driver's license
- If their license uses a non-Latin alphabet, they must also present an International Driving Permit
- Both the main driver and the additional driver must sign the rental agreement
- The additional driver must meet the minimum age requirements; drivers under 25 may face a young-driver surcharge or restrictions
Only drivers listed on the Thrifty rental agreement in Providence are covered by the vehicle's protections such as CDW and liability coverage. Never allow an unlisted person to drive the vehicle, as this can void your coverage entirely.
What insurance coverage is included in a Thrifty rental in Providence?
The insurance and protection options available for your Thrifty rental in Providence depend on the rate plan you selected when booking.
Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the Thrifty vehicle itself from a collision, theft, or vandalism. A deductible may apply unless your confirmation explicitly shows zero excess.
CDW and LDW do not cover:
- Damage or injury caused to third parties, other vehicles, or property
- Tires, wheels, undercarriage, roof, or keys unless a specific add-on is purchased
- Incidents involving unauthorized drivers or prohibited use such as off-road driving
Third-Party Liability (LIS/ALI/SLI) is separate coverage that protects you against bodily injury and property damage you may cause to others while driving in Providence or elsewhere in Rhode Island. Some US states require a minimum level of liability to be included; confirm what is shown on your Thrifty rental agreement at pickup.
Always review your booking confirmation before arriving at the Providence counter to understand exactly which protections are included and what deductibles apply.
Does my Thrifty booking in Providence include travel assistance?
Yes, most bookings made through Hola Car Rentals, including Thrifty rentals in Providence, include travel assistance provided by Terrawind Global Protection at no extra cost.
This benefit is particularly relevant if you experience an emergency while driving in Rhode Island, for example a medical situation on I-95 or I-195 near Providence, or if your airline loses your luggage on arrival at T.F. Green Airport.
Coverage typically includes:
- Travel and medical insurance for up to 5 passengers
- Legal assistance in the event of a road accident
- Compensation for baggage lost by the airline
- Flight cancellation insurance
To reach assistance 24 hours a day, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Important: this benefit applies only to travelers who are not residents of the United States or Canada. If you are a US or Canadian resident picking up your Thrifty car in Providence, this coverage does not apply to you. It also does not cover damage to the rental vehicle itself; that is handled by CDW or LDW.
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