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Frequently Asked Questions
What does my Hola Car Rentals booking with Thrifty in Ohio include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Ohio, including Thrifty, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected Thrifty rental experience and peace of mind throughout your trip in Ohio.
Will I face unexpected charges at the Thrifty counter in Ohio when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Thrifty booking in Ohio are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Thrifty counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Thrifty counter in Ohio charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Thrifty to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where are the Thrifty locations in Ohio?
Thrifty operates at several locations across Ohio, covering both major airports and city neighborhoods.
Airport locations include:
- John Glenn Columbus International Airport (4106 International Gateway)
- Cleveland Hopkins International Airport
- Akron-Canton Regional Airport
- Dayton International Airport
City and neighborhood locations include:
- Downtown Columbus (1355 W Mound St)
- Columbus Northwest (2455 Billingsley Rd)
- Southwest Columbus (1360 Auto Mall Dr)
- Downtown Cleveland (1701 E 12th St)
- Akron (1545 Brittain Rd)
- Chillicothe
With roughly 7 locations in Ohio, Thrifty has a more concentrated footprint than some larger brands, focusing primarily on airport counters and a handful of city sites. If you are arriving by air, the airport counter is the most convenient option. If you need a downtown pickup, confirm availability and hours before booking, as city locations typically operate Monday through Friday during standard business hours only.
What are the operating hours for Thrifty in Ohio?
Thrifty counter hours in Ohio vary significantly depending on the location type.
- John Glenn Columbus International Airport: extended hours with service from 05:00 to 23:59, plus a short window from 00:00 to 01:00, making it the most flexible Thrifty location in Ohio for early arrivals or late-night flights.
- Downtown Columbus (1355 W Mound St): Monday through Friday, 08:00 to 17:00 only.
- Columbus Northwest (2455 Billingsley Rd): Monday through Friday, 08:00 to 17:00 only.
City and neighborhood Thrifty locations in Ohio are closed on weekends, so if your travel plans involve a Saturday or Sunday pickup or return, the airport counter is your best option. Always confirm hours directly with the location before your trip, as hours can change on public holidays. If you arrive outside counter hours at a city location, your booking may be forfeited with no refund, so plan accordingly.
Does Ohio have toll roads, and how do they work for a Thrifty rental?
Yes, Ohio has a major toll road that Thrifty renters should plan for before driving through the state.
The Ohio Turnpike (I-76, I-80, I-90) is a 241-mile east-west route running from the Indiana border to the Pennsylvania border, passing near Toledo, Cleveland, and Akron. It is one of the most commonly used highways for cross-state travel in Ohio.
Toll payment options on the Ohio Turnpike include:
- E-ZPass (electronic transponder): approximately US$0.073 per mile for passenger vehicles
- Cash or credit card at toll plazas: approximately US$0.106 per mile
- Full westbound trip (Pennsylvania to Indiana): US$19.00 with E-ZPass or US$27.75 cash/credit
- Full eastbound trip (Indiana to Pennsylvania): US$16.00 with E-ZPass or US$23.50 cash/credit
Your Thrifty rental vehicle in Ohio will include an electronic toll device. At the counter, you can enroll in a toll program (typically US$11 to US$25 per day) for unlimited use, or pay per toll incurred plus an administrative processing fee. If you skip enrollment and drive through a cashless lane, Thrifty will bill the toll amount plus fees to your card after the rental ends. Ohio has no congestion charges or emissions zones.
Can I get Tolls Cashback on my Thrifty rental in Ohio?
Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which applies to Thrifty rentals in Ohio and covers tolls paid on roads like the Ohio Turnpike.
Hola Car Rentals reimburses the lesser of the total tolls you paid or up to 5% of your total booking value. For example, if your booking total is US$500, the maximum cashback is US$25. If you paid US$18 in Ohio Turnpike tolls, you receive US$18 back. If you paid US$40, you receive US$25 (the cap).
To claim your Tolls Cashback after your Thrifty rental in Ohio:
- Email [email protected] within 30 days of returning the vehicle
- Use the subject line: Tolls Cashback - HOLA[your confirmation number]
- Attach your Hola Car Rentals reservation confirmation, the signed rental agreement, and a toll receipt or statement showing charges paid during the rental period
Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions are not accepted, so keep your toll receipts from the moment you pick up your Thrifty vehicle in Ohio.
What documents do I need to pick up a Thrifty rental car in Ohio?
To collect your Thrifty rental in Ohio, you must present a complete set of physical documents at the counter. Digital copies are not accepted.
- Valid driver's license (original, unexpired, physical card) in the main driver's name
- International Driving Permit (IDP) if your license uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic. An IDP is a translation only and must be carried alongside your original license.
- A major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold. Debit and prepaid cards are not accepted for the hold.
- Passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets (required for visitors traveling internationally)
At the Thrifty counter in Ohio, the rental agreement is between you and Thrifty directly. Make sure all names match across your license, passport, and credit card. If you plan to add an additional driver, that person must also be present with their own valid license and documents.
Is a credit card required for the security deposit at Thrifty in Ohio?
Yes, a physical major credit card in the main driver's name is required at every Thrifty counter in Ohio to cover the security deposit hold.
The hold is a temporary authorization placed on your card at pickup. It is not a charge, but it reduces your available credit until released after the rental ends. Typical holds for standard vehicles in the United States range from US$300 to US$400, though the exact amount is set by Thrifty at the counter and may be higher for premium vehicle classes.
Important points to keep in mind for your Thrifty rental in Ohio:
- The card must be physical. Virtual, single-use, or digital wallet cards are not accepted.
- Debit cards and prepaid cards are not accepted for the deposit hold.
- The card must have the driver's name printed on it and match the main driver on the rental agreement.
- Even if you prepaid your booking online, you must still present a credit card at the Ohio counter.
- After returning the vehicle, your bank controls how quickly the hold is released, which can take up to 15 business days.
Bring a backup credit card in your name in case your primary card is declined.
What is the minimum age to rent a car from Thrifty in Ohio?
The minimum age to rent from Thrifty in Ohio without a young-renter surcharge is 25. Drivers aged 21 to 24 can rent but will be charged a daily underage fee at the counter.
For Thrifty in Ohio, the young-renter surcharge is approximately US$13.50 per rental day plus taxes, with a maximum cap of US$189 plus taxes for the rental period.
Additional restrictions that apply to under-25 renters at Thrifty locations in Ohio:
- Most premium, full-size, luxury, convertible, minivan, and large SUV categories are restricted to drivers 25 and older
- Economy, compact, and intermediate vehicle classes are generally available to younger renters
- The underage fee is paid at the counter and cannot be prepaid online
Ohio is not one of the states (like New York or Michigan) where law requires rentals to drivers under 21, so the effective minimum age at Thrifty locations in Ohio is 21. All standard document and credit card requirements still apply regardless of age.
How does the fuel policy work for Thrifty rentals in Ohio?
Thrifty rentals in Ohio follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.
Steps to follow for a smooth fuel return at any Thrifty location in Ohio:
- At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement
- Take a photo of the dashboard showing the odometer and fuel gauge
- Refuel within approximately 10 miles of the return location so the gauge does not drop before you arrive
- Keep your final fuel receipt showing the date, time, and station address
- For after-hours returns at Ohio airport locations, leave the receipt in the key envelope and keep a photo of the full gauge
If you return the Thrifty vehicle in Ohio below the recorded starting level, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than the pump price, plus a refueling service fee. Returning the car full is always the most cost-effective option.
Does Thrifty in Ohio include travel assistance with my booking?
Yes, most bookings made through Hola Car Rentals for Thrifty vehicles in Ohio include travel assistance coverage provided by Terrawind Global Protection, at no extra cost.
This benefit is especially relevant if you experience an emergency while driving through Ohio, whether on the Ohio Turnpike, in a rural area, or between cities. Coverage typically includes:
- Travel insurance with medical coverage for up to 5 passengers
- Legal assistance in the event of a road accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
To reach the assistance team 24 hours a day, 7 days a week:
- Phone: +1 888 980 9992 (toll-free)
- WhatsApp: +1 208 910 1001
- Email: [email protected]
When you call, have your full name and Hola Car Rentals confirmation number ready. Please note that this benefit does not apply to residents of the United States or Canada. It also does not cover damage to the Thrifty rental vehicle itself (that is handled by CDW/LDW) or third-party liability (covered by LIS/ALI/SLI). Always check your booking confirmation for the exact terms that apply to your reservation.
Can I add an additional driver to my Thrifty rental in Ohio?
Yes, you can add an additional driver to your Thrifty rental in Ohio, either as part of your rate or by paying a fee at the counter.
For Thrifty in Ohio, the additional driver fee is US$13.50 per rental day plus taxes, with a maximum charge of US$189 plus taxes for the rental period. Check your booking confirmation first, as some Hola Car Rentals rates include one additional driver at no extra cost.
Requirements for adding an additional driver at any Thrifty location in Ohio:
- The additional driver must be present at the counter at pickup
- They must present a valid driver's license and any required documents, including an IDP if their license uses a non-Latin alphabet
- They must meet the minimum age requirements. Drivers aged 21 to 24 may be subject to a young-renter surcharge
- Both the main driver and the additional driver must sign the rental agreement
Only drivers listed on the Thrifty rental agreement in Ohio are covered by protections such as CDW/LDW and liability coverage. If someone not listed on the contract drives the vehicle, coverage may be void.
Can I pick up a Thrifty car in Ohio and return it in a different city?
Yes, one-way rentals are possible with Thrifty in Ohio, but a drop-off fee may apply depending on your specific route.
Thrifty operates locations at multiple Ohio airports and city sites, including Columbus, Cleveland, Akron, and Dayton. Returning your vehicle to a different Thrifty location within Ohio or to a location in another state may trigger a one-way drop-off fee. This fee varies based on the route, vehicle class, and season.
How to check whether a drop-off fee applies to your Thrifty Ohio rental:
- During the booking process on the Hola Car Rentals website, select your different return location
- The drop-off fee, if applicable, will appear under the "To pay at destination" section on the rate details page
- The same fee will be listed on your booking confirmation
The drop-off fee cannot be prepaid and is paid directly to Thrifty at the counter in Ohio. If the counter charges a fee that was not disclosed on your confirmation, keep all paperwork and contact Hola Car Rentals support, as the No Extra Charges© guarantee may apply. Cross-border one-way rentals (for example, Ohio to Canada) may be restricted or require prior approval from Thrifty.
What insurance options are available for a Thrifty rental in Ohio?
When renting from Thrifty in Ohio, you have access to several types of coverage that protect you in different situations. Understanding what each covers helps you avoid paying for duplicates or arriving unprotected.
- Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Thrifty rental vehicle itself, including theft and vandalism. A deductible may apply unless your confirmation states zero excess.
- Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to other people or vehicles while driving in Ohio. Some U.S. states require a minimum level of liability, but not all do. Hola Car Rentals strongly recommends adding supplemental liability coverage up to US$300,000.
- Personal Accident Insurance (PAI): covers your own injuries and those of passengers.
- Personal Effects Coverage (PEC): covers personal belongings inside the vehicle.
CDW/LDW does not cover third-party liability, and LIS/ALI/SLI does not cover damage to the Thrifty vehicle. These are separate protections. Check your Hola Car Rentals booking confirmation to see which coverages are already included in your Ohio rate before accepting anything additional at the Thrifty counter.
What happens if I return my Thrifty car in Ohio later than scheduled?
If you return your Thrifty vehicle in Ohio after the agreed drop-off time, additional charges may apply once the grace period has passed.
The standard grace period at most Thrifty locations in Ohio is 30 minutes, though this is not guaranteed at every site. If you exceed the grace period, Thrifty may charge for extra hours or an additional full rental day, plus a late return fee depending on the terms of your rental agreement.
Steps to take if you think you will be late returning your Thrifty rental in Ohio:
- Contact the Thrifty location directly as soon as possible to inform them of the delay
- If you need more time, request a formal rental extension through the counter or through Hola Car Rentals support before the scheduled return time
- Keep in mind that city Thrifty locations in Ohio close at 17:00 on weekdays and are not open on weekends, so a late return at a downtown location may not be possible after hours
- The airport Thrifty location in Columbus has extended hours and is more flexible for late returns
Returning on time is the simplest way to avoid unexpected charges on your Thrifty Ohio rental. Always confirm the exact return deadline on your rental agreement at pickup.
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