VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Thrifty in Denver include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Denver, including Thrifty, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected Thrifty rental experience and peace of mind throughout your trip in Denver.
Will I face unexpected charges at the Thrifty counter in Denver when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Thrifty booking in Denver are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Thrifty counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Thrifty counter in Denver charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Thrifty to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Thrifty counter at Denver International Airport?
The Thrifty counter at Denver International Airport (DEN) is located at its dedicated on-site facility at 23586 E 78th Ave, Denver, CO, near the airport grounds. Customer parking is available at this facility.
When you arrive at DEN, follow the car rental signs toward the Thrifty facility. Confirm the exact building entrance and any shuttle or walking route on your booking confirmation before you travel, as terminal layouts can change.
If you are picking up at the Thrifty downtown Denver location instead, that counter is at 2001 Welton St, Denver, CO 80205, a street-level counter in the city center. A third city location exists at 7796 Washington St, Denver, CO 80229.
Always match the location shown on your reservation to the correct address before heading to the counter, since Thrifty operates multiple Denver sites and arriving at the wrong one can cause delays.
What documents do I need to pick up a Thrifty rental car in Denver?
To collect your Thrifty rental in Denver you must present the following physical documents at the counter:
- A valid, original driver's license in the main driver's name
- A major credit card with the driver's name printed on the card, in the main driver's name, for the security hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets (required for visitors from outside the United States)
If your driver's license is not in English and does not use a Latin (Roman) alphabet, for example Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original license. For licenses in English or a Latin alphabet, an IDP is recommended but not strictly required at most Thrifty Denver locations.
All documents must be physical originals. Digital copies shown on a phone are not accepted. Debit and prepaid cards are not accepted for the security deposit hold.
Do I need an International Driving Permit to rent from Thrifty in Denver?
Not always, but it depends on your license. When renting from Thrifty in Denver, an International Driving Permit (IDP) is mandatory if your driver's license uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic script. In that case you must carry both the IDP and your original license together.
If your license is in English or uses a Latin (Roman) alphabet, an IDP is recommended but not strictly required at the Thrifty Denver counter. However, having one can prevent disputes and speed up the pick-up process.
Important points to keep in mind:
- The IDP is a translation document only and is invalid without your original license
- You must obtain the IDP in your home country before traveling; it cannot be issued in the United States
- All documents presented at the Thrifty counter in Denver must be physical originals, not digital copies
How do toll roads work when renting from Thrifty in Denver?
Colorado's toll network around Denver is entirely cashless, meaning there are no cash booths. All tolls are collected electronically through the ExpressToll system using either a transponder or License Plate Tolling (LPT), where overhead cameras photograph the vehicle's plate.
The main toll roads you may encounter in the Denver area include:
- E-470, a 47-mile loop around the metro area running toward Denver International Airport
- I-25 Express Lanes, approximately 7 miles between US-36 and downtown Denver, with fares ranging from roughly US$0.50 to US$5.00 per trip depending on time of day
- US-36 Express Lanes and the Northwest Parkway
Your Thrifty rental vehicle comes equipped with an electronic toll device. At the counter you can choose an unlimited toll package, typically priced between US$11 and US$25 per day depending on the program, or you can opt out and pay per use. If you opt out, Thrifty will bill the undiscounted LPT toll amount plus an administrative processing fee to your credit card after the rental ends. LPT rates are higher than transponder rates, so using the rental company's toll program or your own compatible transponder can save money on Denver-area toll roads.
There are no congestion charges or emissions zones in Colorado; only the express lane tolls described above apply.
Is a credit card required to rent from Thrifty in Denver?
Yes, a major credit card is required to rent from Thrifty in Denver. The card must be in the main driver's name with the driver's name physically printed on the card, and it must be presented as a physical card at the counter.
At pick-up, Thrifty will place a temporary authorization hold on the card, typically around US$300 to US$400 for a standard vehicle in the United States, though the exact amount varies by vehicle class and location. This hold reduces your available credit until it is released after the rental ends, which can take up to 15 business days depending on your bank.
Key points to remember for your Denver Thrifty pick-up:
- Debit cards and prepaid cards are not accepted for the security deposit hold
- Virtual or single-use card numbers are not accepted; you must present the physical card
- Even if you prepaid your booking online, you still need to show a physical credit card at the counter
- Bringing a backup credit card in your name is strongly recommended in case your primary card is declined
Notify your bank of your travel plans before arriving in Denver to prevent fraud blocks on the authorization.
Can I get Tolls Cashback on my Thrifty rental in Denver?
Yes, all bookings made through Hola Car Rentals, including Thrifty rentals in Denver, include Tolls Cashback of up to 5% of your total booking value for tolls paid during the rental period.
Given that Denver's toll network, including E-470, the I-25 Express Lanes, and US-36 Express Lanes, is entirely cashless and charges can add up quickly, this benefit can meaningfully offset your toll costs.
To claim your cashback after returning your Thrifty vehicle in Denver:
- Email [email protected] within 30 days of vehicle return
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
- Attach your Hola Car Rentals reservation confirmation, the rental agreement signed at the Thrifty counter, and a receipt or statement showing the toll charges paid
The refund is issued to the same payment method used for your original booking and typically processes within 7 to 10 business days after approval. Claims submitted more than 30 days after return are not accepted, so keep your toll receipts and rental paperwork from your Denver trip.
What is the minimum age to rent from Thrifty in Denver?
The minimum age to rent from Thrifty in Denver without a young-renter surcharge is 25. Drivers aged 21 to 24 can rent but will be charged a daily young-renter surcharge at the counter. For Thrifty, this fee is approximately US$13.50 per rental day plus taxes, with a maximum charge of US$189 plus taxes.
Additional restrictions apply to under-25 renters at Denver Thrifty locations:
- Many vehicle classes are restricted to drivers 25 and older, including full-size, SUV, premium, luxury, convertible, minivan, and van categories
- Drivers aged 21 to 24 are generally limited to economy, compact, and intermediate vehicle classes
- A valid driver's license and a major credit card in the main driver's name are still required regardless of age
Colorado is not one of the states (like New York or Michigan) that legally requires rental companies to rent to drivers aged 18 and older, so the standard Thrifty policy of 21 as the floor applies in Denver. If you are under 25 and unsure which vehicle classes are available for your Denver dates, contact customer service before booking.
How do I add an additional driver to my Thrifty rental in Denver?
Yes, you can add an additional driver to your Thrifty rental in Denver, either as part of your rate or by paying a fee at the counter.
Check your booking confirmation first. If it shows "Additional driver free of charge" or "Additional driver included," the first extra driver is covered at no cost. If it is not included, Thrifty charges approximately US$13.50 per rental day plus taxes for an additional driver in Denver, with a maximum of US$189 plus taxes per rental.
To add a driver at the Thrifty counter in Denver:
- The additional driver must be physically present at pick-up
- They must present a valid driver's license and any required ID
- If their license uses a non-Latin alphabet, an IDP is also required
- Both the main driver and the additional driver must sign the rental agreement
Only drivers listed on the rental agreement are covered by the vehicle's protections such as CDW/LDW and liability coverage. Anyone not named on the contract who drives the Thrifty vehicle in Denver may void those protections and trigger additional charges.
Can I pick up my Thrifty car in Denver and return it in a different city?
Yes, one-way rentals with Thrifty in Denver are possible, but a drop-off fee may apply depending on your return location, the vehicle class, and the distance involved.
Common patterns for Denver one-way rentals:
- Returning to another Thrifty location within the same metro area often carries no drop-off fee
- Returning to a different Colorado city or another state typically triggers a one-way fee that varies by route and vehicle class
- Cross-border returns, for example from Denver to Canada, may be restricted or carry significantly higher fees
The drop-off fee is shown during the booking process under the "To pay at destination" section and will also appear on your confirmation. This fee cannot be prepaid and is paid directly at the Thrifty counter in Denver or at the return location.
If you need to change your return location after booking, be aware that the route may be repriced and a new or higher drop-off fee could apply. Contact support before making mid-rental changes to understand the cost impact for your Denver Thrifty reservation.
What fuel policy applies to Thrifty rentals in Denver?
Thrifty rentals in Denver follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.
Steps to avoid fuel charges on your Denver Thrifty rental:
- At pick-up, check the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement
- Take a photo of the dashboard showing the odometer and fuel gauge
- Refuel within approximately 10 miles of the Thrifty return location in Denver before dropping off the vehicle
- Keep your final fuel receipt showing the date, time, and station address
If you return the vehicle below the recorded starting level, Thrifty will charge you for the fuel shortfall at the partner's refueling rate, which is typically higher than the pump price, plus a refueling service fee.
Use the correct fuel type for your vehicle. Wrong-fuel incidents are not covered by the fuel policy and can generate additional charges. If you are unsure which fuel type your Denver Thrifty vehicle requires, ask the agent at pick-up.
What insurance coverage is included in a Thrifty rental in Denver?
The coverage included in your Thrifty rental in Denver depends on the rate plan you selected when booking. Most Hola Car Rentals rate plans for the United States include Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW), which reduces your financial liability for damage to the rental vehicle itself.
Key points about CDW/LDW on your Denver Thrifty rental:
- It covers collision damage, theft, and vandalism to the rental car, subject to any deductible shown on your confirmation
- It does not cover damage to third parties, your own injuries, or your personal belongings
- It does not cover prohibited use such as off-road driving, DUI, or driving by an unlisted driver
Third-party liability (LIS/ALI/SLI) is separate. Some U.S. states require a minimum level of liability to be included, but not all do. Hola Car Rentals strongly recommends adding Liability Insurance Supplementary (up to US$300,000) to your Denver Thrifty booking for full protection against claims from other parties.
Review your booking confirmation carefully to see exactly which coverages are listed as included and whether a deductible applies before you arrive at the Thrifty counter in Denver.
What happens if my Thrifty pickup in Denver is delayed by a late flight?
If your flight into Denver is delayed, Thrifty will generally hold your reservation for up to 24 hours from the original scheduled pick-up time, as long as you arrive during counter operating hours.
What to do if your Denver arrival is delayed:
- If the delay is less than 24 hours, proceed to the Thrifty counter at 23586 E 78th Ave near Denver International Airport as soon as you land; your booking should still be honored
- If the delay will exceed 24 hours, contact Hola Car Rentals support via WhatsApp at +1 (786) 999-8312 or by email at [email protected] as soon as possible
- Keep your flight delay documentation in case the Thrifty agent in Denver requests it
Note that if you arrive outside the counter's operating hours, after-hours pickup may not be available. Confirm the Thrifty Denver counter hours on your booking confirmation before you travel, and plan your arrival accordingly. Bookings that are not collected within 24 hours of the original pick-up time may be forfeited without a refund, so acting quickly is important.
Does Travel Assistance apply to my Thrifty rental in Denver?
Travel Assistance provided by Terrawind Global Protection is included with most Hola Car Rentals bookings, including Thrifty rentals in Denver. However, this benefit does not apply to residents of the United States or Canada. If you are visiting Denver from outside North America, you are likely eligible.
Coverage typically includes:
- Travel and medical insurance for up to 5 passengers in the vehicle
- Legal assistance in the event of a road accident, which can be particularly useful on Denver-area highways such as E-470 or I-25
- Compensation for baggage lost by the airline
- Flight cancellation insurance
This coverage does not include damage to the Thrifty rental vehicle itself (that is CDW/LDW) or liability to third parties (that is LIS/ALI/SLI).
To reach assistance 24 hours a day, 7 days a week during your Denver rental:
- Call toll-free: +1 888 980 9992
- WhatsApp: +1 208 910 1001
- Email: [email protected]
Have your Hola Car Rentals confirmation number ready when you call. Check your booking confirmation for the exact coverage limits and conditions that apply to your Thrifty Denver reservation.
- Choosing a selection results in a full page refresh.
- Opens in a new window.
Suggested Currencies
- $ USD - United States Dollar
- € EUR - Euro
Other Countries
-
Albania
-
Algeria
-
Andorra
-
Angola
-
Antigua & Barbuda
-
Argentina
-
Australia
-
Austria
-
Bahamas
-
Bahrain
-
Bangladesh
-
Barbados
-
Belgium
-
Belize
-
Benin
-
Bermuda
-
Bolivia
-
Bosnia & Herzegovina
-
Botswana
-
Brazil
-
British Virgin Islands
-
Bulgaria
-
Burkina Faso
-
Burundi
-
Cameroon
-
Canada
-
Cape Verde
-
Cayman Islands
-
Central African Republic
-
Chad
-
Chile
-
Colombia
-
Comoros
-
Congo - Brazzaville
-
Congo - Kinshasa
-
Costa Rica
-
Côte d’Ivoire
-
Croatia
-
Curaçao
-
Cyprus
-
Czechia
-
Denmark
-
Djibouti
-
Dominica
-
Dominican Republic
-
Ecuador
-
Egypt
-
El Salvador
-
Equatorial Guinea
-
Eritrea
-
Estonia
-
Eswatini
-
Ethiopia
-
Finland
-
France
-
Gabon
-
Gambia
-
Germany
-
Ghana
-
Greece
-
Grenada
-
Guatemala
-
Guinea
-
Guinea-Bissau
-
Guyana
-
Haiti
-
Honduras
-
Hong Kong SAR
-
Hungary
-
Iceland
-
India
-
Iraq
-
Ireland
-
Israel
-
Italy
-
Jamaica
-
Japan
-
Jordan
-
Kenya
-
Kuwait
-
Latvia
-
Lebanon
-
Lesotho
-
Liberia
-
Libya
-
Liechtenstein
-
Lithuania
-
Luxembourg
-
Madagascar
-
Malawi
-
Mali
-
Malta
-
Mauritania
-
Mauritius
-
Mexico
-
Moldova
-
Monaco
-
Montenegro
-
Morocco
-
Mozambique
-
Namibia
-
Netherlands
-
New Zealand
-
Nicaragua
-
Niger
-
Nigeria
-
Norway
-
Oman
-
Palestinian Territories
-
Panama
-
Paraguay
-
Peru
-
Philippines
-
Poland
-
Portugal
-
Qatar
-
Romania
-
Russia
-
Rwanda
-
San Marino
-
São Tomé & Príncipe
-
Saudi Arabia
-
Senegal
-
Serbia
-
Seychelles
-
Sierra Leone
-
Singapore
-
Sint Maarten
-
Slovakia
-
Slovenia
-
Somalia
-
South Africa
-
South Korea
-
South Sudan
-
Spain
-
St. Lucia
-
St. Vincent & Grenadines
-
Sudan
-
Sweden
-
Switzerland
-
Taiwan
-
Tanzania
-
Togo
-
Trinidad & Tobago
-
Tunisia
-
Türkiye
-
Turks & Caicos Islands
-
Uganda
-
Ukraine
-
United Arab Emirates
-
United Kingdom
-
United States
-
Uruguay
-
Vatican City
-
Venezuela
-
Yemen
-
Zambia
-
Zimbabwe